Zendesk Customer Story
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Learn how companies around the globe use Zendesk to build stronger relationships with their customers and change the way they do business
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Application of CRM Technology with your customers
JumpStart Business
เริ่มต้นกันอย่างไรกับโฮสติ้งและธุรกิจออนไลน์ที่พร้อมต่อยอดกับ SEO ของคุณ
บรรยายวันที่ 1 November 2014
Netway cloud solutions
Learn more about Netway Cloud Solutions including Cloud VPS, Dedicated Server, Google Apps, and Office 365. Walk through the nuts and bolts of cloud values and the plan to use it with your organization.
Sys admin Photo Gallery
บรรยากาศของงาน SysAdmin Day 2014 โดย Netway Communication mี่ชูกภาพความสำคัญของ Managed Service กับบริการ web hosting และธุรกิจเว็บออนไลน์ทั่งประเทศ
www.netway.co.th
Best of eDM Design
This document summarizes and highlights 20 effective email examples from 2014 that were shared on the Email Swipe File pinboard. It showcases emails that advanced personalization, triggered sophistication, unique voice, smart rendering, and inspired fundamentals. Each email example is described in 1-2 sentences and categorized under one of the 5 key email marketing trends that were shaping design and strategy.
Google apps disk connected
DISK-CONNECTED 2014 : ฝ่าวิกฤติ พลิกโอกาส เพื่อธุรกิจที่ดำเนินไปไม่หยุดชะงัก Concept ของงานสัมมนานี้เป็นโจทย์ที่เหมาะกับเวลาในสถานการณ์ปัจจุบันมาก ว่าเราจะทำอย่างไรหากมีเหตุการณ์ที่ไม่คาดฝันเกิดขึ้น ให้สามารถดำเนินธุกิจต่อไปโดยไปหยุดชะงักได้
Disk connected 2014 ฝ่าวิกฤต พลิกโอกาส เพื่อธุรกิจที่ดำเนินไป ไม่หยุดชะงัก
DISK-CONNECTED 2014 : ฝ่าวิกฤติ พลิกโอกาส เพื่อธุรกิจที่ดำเนินไปไม่หยุดชะงัก Concept ของงานสัมมนานี้เป็นโจทย์ที่เหมาะกับเวลาในสถานการณ์ปัจจุบันมาก ว่าเราจะทำอย่างไรหากมีเหตุการณ์ที่ไม่คาดฝันเกิดขึ้น ให้สามารถดำเนินธุกิจต่อไปโดยไปหยุดชะงักได้
ยืนยันตัวตนในโลกอินเตอร์เน็ตด้วย Symantec validation and identity protection...
ยืนยันตัวตนในโลกอินเตอร์เน็ตด้วย Symantec validation and identity protection (vip)
Strong authentication for your organization in a cost effective cloud-based...
The document discusses Symantec VIP, a cloud-based strong authentication solution. It provides an overview of Symantec VIP's validation and identity protection services, use cases including VPN access and Active Directory integration, and risk-based authentication. Symantec VIP allows flexible deployment of one-time passwords on mobile devices, software tokens, and cards for secure access from any device.
2 factor authentication beyond password : enforce advanced security with au...
The document discusses the risks of online security breaches and introduces VIP Authentication as a 2-factor authentication solution. It outlines common security threats like password theft, data loss, and mobile malware. Statistics on data breaches show the high costs of security incidents and importance of risk management. The remainder promotes VIP Authentication's scalability, compliance, identity management and multi-layered security approach to address these risks.
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Zendesk Implementation with Netway's Infrastructure
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Disk connected 2014 ฝ่าวิกฤต พลิกโอกาส เพื่อธุรกิจที่ดำเนินไป ไม่หยุดชะงัก
Disk connected 2014 ฝ่าวิกฤต พลิกโอกาส เพื่อธุรกิจที่ดำเนินไป ไม่หยุดชะงัก
ยืนยันตัวตนในโลกอินเตอร์เน็ตด้วย Symantec validation and identity protection...
ยืนยันตัวตนในโลกอินเตอร์เน็ตด้วย Symantec validation and identity protection...
Strong authentication for your organization in a cost effective cloud-based...
Strong authentication for your organization in a cost effective cloud-based...
2 factor authentication beyond password : enforce advanced security with au...
2 factor authentication beyond password : enforce advanced security with au...
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Full-RAG: A modern architecture for hyper-personalization
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
20240609 QFM020 Irresponsible AI Reading List May 2024
Everything I found interesting about the irresponsible use of machine intelligence in May 2024
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Climate Impact of Software Testing at Nordic Testing Days
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Artificial Intelligence for XMLDevelopment
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Building Production Ready Search Pipelines with Spark and Milvus
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
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* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ここ3000字までしか入らないけどタイトルの方がたくさん文字入ると思います。
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GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Pushing the limits of ePRTC: 100ns holdover for 100 days
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How to Get CNIC Information System with Paksim Ga.pptx
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Video Streaming: Then, Now, and in the Future
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
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HCL Notes and Domino License Cost Reduction in the World of DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
GraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracy
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Zendesk Customer Story
- 1. Zendesk Bringing companies and their customers closer together
- 2. Paid Customers 94,000+ Countries We Do Business In 150+ Headquarters San Francisco Employees 1,600+ Yearly Interactions Processed 1 Billion
- 3. Any customer service interaction is 4x more likely to drive disloyalty, than loyalty. Organizations want Trust Evangelism Loyalty Customers want Transparency Empowerment Responsiveness
- 4. Software for better customer relationships.
- 7. Sophisticated not complicated Easy to implement and easy to use Flexible with a modern tech stack Data in all the right places Our people feel like your people
- 8. 81,000+ organizations trust us with their customers Internet Telecom Enterprise Media/ Entertainment Retail Travel Education/ Non-Profit
- 10. Customer expectations are rapidly changing
- 12. “Our apps exist on smartphones. We need to work intelligently on the devices where our customers are coming from. The flexibility of the Mobile SDK was a big impetus when it came to moving to Zendesk.” Josh Greenwald, Community Support Lead, Swiftkey 250m Smartphones 280,000+ Help Center Views / mo. 6 Full-time Agents 70:1 Self-service ratio
- 13. Decrease in ticket resolution time Increase in customer satisfaction Increase in efficiency of Support Team 75%75%75% Chanintr Living achieved the results after implementing Zendesk in the areas of Flexibility (ease of customization), Extensibility (ability to integrate to other tolls), Scalability (ability to grow with my business), Strength of the Zendesk team (Sales,Success, Support) which took 2-4 weeks to implement and go live. Eakapong Srithongsuk, Senior IT, Chanintr Living 75% 75% Increase in agent satisfaction Increase in ticket deflection
- 14. “Zendesk helps us to keep our promise. Every time a customer wants to know where their package is, we open the ticket, keep it on hold as long as we don’t have the answer, check with the partner, and then contact the customer as soon as we have an update” Cedric Blum, Vice President of Customer Service Agents across 6 Call Centers Increase in Customer Satisfaction 31%1,600 180,000 Tickets per week Emai:Voice Ticket Ratio 45 : 40%
- 15. “I can’t recommend Zendesk enough—I’m a huge advocate. I think its the best piece of software we’ve ever used.” David Bedelis, Learning Technologies Specialist at Vodafone Hutchison Australia Favorite featureSupported employees Use case 70% Ticket reduction 1,500 Triggers Internal