2. 27 200 500
Over 27 Years of Experience Over 200 Completed Projects Over 500 Employees
About Company
3. In VEZIRI, since our establishment in 1996, we do our best to deliver all of the existing global achievements in our field to
organizations across the region. Along with our diverse expertise in fire safety, security systems, IT, and
telecommunications, providing business solutions to enhance companies' productivity is one of our core commitments.
At VEZIRI, we take pride in our ability to integrate seamlessly, ensuring a holistic approach to our client's needs, meeting
not only current industry standards but also anticipating future trends.
Our commitment to excellence and client satisfaction has solidified VEZIRI's reputation as a trusted and reliable partner.
As we continue to evolve, we remain dedicated to delivering innovation.
4. Omnichannel Contact Center Solution:
Elevating Customer Service to the Next Level
Empower your customer service strategy with Genesys Omnichannel Contact Center—a cutting-edge platform
engineered to amplify customer satisfaction and streamline interactions across every channel imaginable.
Unify your communications effortlessly, harnessing the power of voice, messaging, email, social media, and more—all
within a single, intuitive interface. Seamlessly navigate between channels to deliver consistent, tailored experiences,
irrespective of where or how your customers engage.
Leverage advanced analytics and AI-driven insights to anticipate customer needs, personalize interactions, and optimize
agent performance. Elevate efficiency with intelligent routing, ensuring each inquiry lands in the hands of the most
qualified agent, boosting resolution times and enhancing customer delight.
Experience unparalleled scalability and flexibility, tailored to suit your unique business needs. Whether you're a budding
startup or a global enterprise, Genesys Omnichannel Contact Center adapts and evolves alongside your company,
enabling agile growth and innovation.
6. Omnichannel Engagement:
Lift Up Customer Interactions Seamlessly
Experience the future of customer engagement with Verint Omnichannel Engagement—an innovative solution that
unifies interactions across channels, offering a single-pane agent experience for consistent and effortless
conversations.
Transform your customer engagement strategy, harness the power of automation, and optimize staff deployment—all
with fewer resources and minimal effort.
Discover the perfect blend of technology and customer-centricity, fostering meaningful interactions that nurture
enduring relationships. Experience the synergy that drives personalized engagements, paving the way for lasting
connections and unparalleled satisfaction.
8. Predictive Engagement:
Your Pathway to Amplified Sales Growth
Discover a game-changing approach to customer engagement with Genesys Predictive Engagement—a powerhouse
solution engineered not only to enhance experiences but also to drive substantial sales growth.
Genesys Predictive Engagement isn't just about superior service—it also becomes your cornerstone for revenue
acceleration and sustained business success!
• Leverage predictive analytics and AI-driven foresight to anticipate customer needs, preferences, and behaviors.
Seamlessly integrate this intelligence into your sales strategy, enabling your team to proactively engage customers
at precisely the right moment with tailored offers, recommendations, and support.
• Maximize conversion opportunities by being steps ahead of your customers. Anticipate their desires, preempt
• hurdles, and guide them seamlessly through their journey—ultimately translating extraordinary experiences into
increased sales and enhanced revenue streams.
• Redefine your sales approach with data-driven precision. Identify high-value opportunities, personalize
• interactions, and foster lasting customer relationships that lead to consistent, measurable revenue growth.
9. Customer visits your
website
Customer interacts
with the chat bot
Customer accepts the
chat offer and receives
a welcome message
Predictive Engagement
monitors the egagement
and offers a chat to the
customer
Customer is routed to a
Sales queue and
connected with an agent
Partner:
10. Voice Biometry:
Refine Customer Experience Through Call Efficiency
and Excellent Security
Verint Voice Biometry not only enhances security but also streamlines call processes, delivering a seamless experience
for both customers and agents.
By accurately identifying customers through their unique voiceprints within seconds, Verint Voice Biometry eliminates the
need for complicated security questions and lengthy authentication processes.
Rest assured; security is at the core of every interaction. Voice biometrics provides a layer of protection, as each voiceprint
is as unique as a fingerprint. Safeguard sensitive information and prevent unauthorized access, ensuring your customers'
data is fortified against fraudsters.
Verint Voice Biometry doesn’t just optimize calls—it elevates trust and satisfaction. By reducing call durations and
enhancing security, your customers experience a seamless, hassle-free engagement, fostering loyalty and confidence in
your brand.
12. Automated Quality Management:
Improve Service Quality, Agent Performance
and Mitigate Compliance Risks
Designed to enhance efficiency and elevate customer interactions, AQM automates the entire Quality Management (QM)
process, ensuring a seamless and proactive approach to achieving superior service quality and compliance.
Verint Automated Quality Management can:
Discover a new era of efficiency and precision with Verint AQM.
• Automate the major quality management process
• Help you achieve better compliance
•
• Evaluate 100% of the calls and text interactions
•
• Identify non-compliance and assign coaching
13. Evaluate 100%
of the calls and
text interactions
Automate
the major quality
management
process
Help you
achieve better
compliance
Identify
non-compliance
and assign
coaching
Partner:
14. Desktop and Process Analytics:
Empowering Managers for Enhanced Productivity and Compliance
Verint Desktop and Process Analytics offer a comprehensive solution by capturing real-time, objective data to address
common challenges faced by contact center managers.
With Verint’s Desktop and Process Analytics you can:
Verint Desktop and Process Analytics, including the Application Visualizer, redefine the way managers approach
productivity, quality assurance, and compliance.
• Gain visibility into employee desktop activity
• Ensure quality and compliance
•
• Evaluate 100% of the calls and text interactions
• Identify non-compliance and assign coaching
• Optimize processes
16. Speech and Text Analytics:
Uncover the Power of Customer Conversations
Verint Speech Analytics utilizes advanced technology to transcribe,
analyze, and extract meaningful information from every interaction,
uncovering nuanced customer sentiments, preferences, and pain points
those traditional methods might miss.
Verint Text Analytics uses machine learning and artificial intelligence to
provide deep insights about your text-based customer interactions. The
application can automatically identify topics, relations, and significant
trends, as well as the customer sentiment throughout the interactions.
Experience the transformative power of Verint Speech Analytics—where
conversations become a goldmine of actionable intelligence, fueling
innovation, optimizing operations, and revolutionizing your
understanding of customer needs and desires!
18. Work Force Management:
Elevate Your Workforce Efficiency, Empower Peak
Performance and Seamless Operations
Verint's Workforce Management harnesses advanced forecasting
algorithms and real-time data to accurately predict staffing needs,
ensuring the right people are in the right place at the right time,
minimizing understaffing or overstaffing issues
Empower your workforce with flexibility and balance. Verint's
solution allows for agent preferences and skill sets to be seamlessly
integrated into schedules, fostering a happier, more engaged team
while ensuring optimal coverage and expertise across all channels
and tasks.
With comprehensive reporting and analytics, Verint Workforce
Management offers actionable insights into performance metrics,
enabling continuous optimization of schedules, processes, and
resources for sustained improvement.
20. AI Chat Bot:
Your AI-powered allyfor exceptional customer service
Powered by advanced Natural Language Processing (NLP) and Natural Language Understanding (NLU) technologies, it
understands and responds to customers in real time, delivering accurate solutions across channels. Anticipating needs
and offering proactive assistance, it ensures seamless, personalized interactions that boost satisfaction and loyalty.
Seamlessly integrate the Chat Bot across channels, empowering customers to engage in natural, free-flowing
conversations while receiving proactive assistance, and guiding them through their journey.
22. Knowledge Management:
Your Pathway to Effortless Expertise and Seamless Customer Experiences
Verint Knowledge Management—a robust solution
designed to centralize, organize, and distribute
knowledge effortlessly across your organization;
seamlessly consolidates information from various
sources, ensuring accuracy and consistency in every
customer interaction.
Verint's solution fosters a culture of collaboration,
allowing teams to contribute insights, update
knowledge, and continuously improve resources for
optimized service delivery.
Whether it's self-service portals, agent desktops, or
customer-facing platforms, Verint Knowledge
Management guarantees a consistent flow of accurate
information for a seamless customer journey.
24. Video Call Center:
Transforming Customer Engagement with Visual Interaction
Step into the era of enriched customer interactions with the Enghouse Video Call Center—a cutting-edge solution
designed to elevate customer service through visual communication.
Seamlessly integrate video capabilities into your contact center operations, offering a more immersive and personalized
experience for your customers. Whether you are in retail, healthcare, or technical support, this solution brings a new level
of connection and understanding to your customer service strategy.
Telehealth is another use case for the Enghouse Video Call Center. A comprehensive solution designed to seamlessly
connect patients and healthcare providers through secure, high-quality video interactions.
With Enghouse Telehealth, access to quality care isn’t limited by distance. Connect patients and providers from anywhere,
fostering vital connections without compromising on the quality of care.
Telehealth
26. IP Desktop Softphone and Rainbow:
Easy Communication at Your Fingertips
Innovative software solutions for dynamic communication hubs, delivering robust voice and video communication
capabilities.
Seamlessly integrating with Alcatel-Lucent's advanced communication systems, this softphone elevates your work
environment by delivering robust voice and video communication capabilities directly from your computer.
Provide employees and customers with efficient ways of collaborating by integrating communications into existing
business apps and IT service management tools. Employees who rely heavily on these types of applications to contact
colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity.
28. Social Listening:
Unlock Customer Insights for Business Excellence
Elevate your understanding of customer needs and desires with CX Index Social Listening—a dynamic tool designed to
decipher the voices of your audience in the vast landscape of social media.
CX Index Social Listening is your gateway to a more informed, customer-centric approach. In the era of social connectivity,
this tool empowers your business to not just listen but actively participate in shaping the narrative around your brand.
Social Advocate ensures a hassle-free and efficient way to encourage happy customers to leave their positive experiences
on relevant review sites and social media platforms.
Social Advocate boasts an impressive track record, showcasing improvements of over 800% in both the quality and
quantity of reviews within a span of fewer than six months.
Experience a substantial boost in your online reputation through a strategic and automated approach to customer
feedback.
Social Advocate: Elevate Your Online Reputation with Automated Customer Feedback
• Extend your reach across various online channels where customers voice their opinions
• Gain visibility on trusted review platforms and social networks, maximizing the impact of positive feedback
30. Risk Management:
Elevate Your Risk Mitigation Strategies
SAS Risk Management—a robust and systematic solution designed to empower banks in identifying, assessing,
prioritizing, and effectively mitigating risks associated with their products and operations. This comprehensive suite of
tools and solutions ensures regulatory compliance, efficient credit risk analysis, and strategic capital planning.
Whether addressing regulatory standards, optimizing capital utilization, or preparing for the unexpected, SAS equips your
institution with the tools and insights needed to stay ahead in the dynamic world of banking risk management. Elevate
your risk mitigation strategies—choose SAS for a future-ready banking approach.
32. Fraud Management:
Unparalleled Security for Financial Institutions
Explore the forefront of financial security with SAS's comprehensive suite of Anti-Money Laundering (AML) and Fraud
Prevention Solutions. Designed to meet the ever-evolving challenges of the financial landscape, SAS empowers
institutions to adopt advanced strategies, implement risk-based approaches, and stay ahead of emerging threats.
SAS Anti-Money Laundering and Fraud Prevention Solutions redefine the standard for financial security. Elevate your
institution's defense against financial crimes—choose SAS for unparalleled expertise, innovation, and adaptability in the
ever-changing landscape of AML and fraud prevention.
