Salesforce offers the Service Cloud platform to help companies transform their customer service experience. Key capabilities of Service Cloud include empowering agents with tools and intelligence to provide personalized service across any channel. It also aims to connect agents directly with customers, build and scale customer service at the speed of customers' needs, and power customer service with artificial intelligence like Einstein. Customers report benefits like increased customer satisfaction, reduced costs, and faster case resolution times when using Service Cloud.
Featured Topic - Salesforce Marketing Cloud and the Customer Success Platform
To learn more about all of our office hours, go to http://p.force.com/officehours.
Featured Topic - Salesforce Marketing Cloud and the Customer Success Platform
To learn more about all of our office hours, go to http://p.force.com/officehours.
Only salesforce.com offers an on-demand solution that meets the varied needs of everyone from small businesses to large, global organizations. Salesforce SFA provides your sales team with a complete customer view that is shared with support and marketing in real time, so you can track and optimize your pipeline and ultimately close more deals. At a glance, here is some of the key features of Sales Cloud:
1. Account & Contact Management
2. Marketing and Lead Management
3. Opportunities Management
4. Activity management.
5. Report and Analytic
6. Forecasting
7. Approvals and workflow
8. Chatter
9. Integrated Content libraries
Featured topic - Take Your Customers on a 1:1 Journey with Salesforce Marketing Cloud Email
Learn more about all of our other partner office hours at p.force.com/officehours.
Cloud Power Series for CFO's - salesforceNate Skinner
Financialforce.com, Xactly, Concur and Salesforce event series, focused on CFO's
Join an exclusive group of Finance and Operations executives to learn how companies like yours are implementing cloud solutions built on the Salesforce Platform to increase revenue while reducing the costs of doing business.
Speaker: Nate Skinner- VP Executive Marketing & Enterprise Strategy
Location: Westin Buckhead- Buckhead Ballroom- 3391 Peachtree Road, NE Atlanta, GA
Date: Thursday, June 6th, 2013
Companies are facing increasing pressure to provide their employees with the highly connected tools and information that match today’s consumer social networking experiences. By empowering employees to work in an environment that is more connected, companies have an opportunity to improve the value of customer relationships, respond to opportunities with speed and intelligence, and gain an advantage over competitors. With familiar social tools that are seamlessly integrated into your existing applications, employees can easily share ideas and collaborate with colleagues, regardless of their location and better understand and address customer perceptions and market trends more quickly.
Microsoft is uniquely positioned to help its customers take advantage of the opportunities that social computing presents by offering a connected experience to end users and a connected platform for IT.
Customer journeys are no longer just for the marketing department—they transcend all aspects of the business. Join us to learn how we use our own technology to deliver personalized, cross-channel experiences across departments at Salesforce. You’ll see real-world examples of how Marketing Cloud powers journeys to onboard our customers, app users and even our employees.
Each year, $83 billion is lost due to poor customer experiences. Today's marketers have a phenomenal opportunity to drive the customer journey and ensure that customers have a consistent experience no matter how or where they choose to do business with a brand. Join us to learn about the value of the customer journey, importance of having one-to-one conversations with customers, and how the Marketing Cloud will allow you to accomplish it.
A Single Customer View Starts with a CDP: Meet AgilOneAcquia
Marketers have it easy, right? Flush with piles of customer data, it should be simple to know exactly who your prospects and customers are, target them with the perfect message, and grow your revenue from the data you own.
But it's not.
There is more data than ever before, but marketers struggle to know the most basic details of their customers:
-96% of marketers are challenged in building a comprehensive, single view of the customers
-40% of marketers are unable to personalize because of the inability to link data across disparate technologies
It doesn’t have to be this hard.
On March 11th, join Acquia’s AgilOne webinar to learn how you can use machine learning to unlock siloed data and gain a single view of your customers.
Marketers will:
-Know what is a CDP and how is it different than DMP, CRM, or MDM
-Learn about AgilOne’s unique approach to machine learning and AI, and how these capabilities directly benefit marketers
-Hear how brands like lululemon, Tumi, and Moosjaw use AgilOne to drive business results
-Watch a live demo to learn how to create personalized campaigns across on and offline channels
The Leading Platform That Every Mobile App Developer Should IntegrateGame-Consultant.com
UNPRECEDENTED ORGANIC GROWTH.
People trust recommendations from friends 7X more than traditional advertising. A referred customer has 16% higher lifetime value. Consumers around the world trust recommendations from friends and family, above all other forms of advertising. Consumers say friends and family are their top sources of brand awareness.
Fully automated, Customizable and easy to run in-app referral system to boost your app installs and engagement. Encourage users to invite their friends via a large variety of popular invite providers like Whatsapp, Kik, Kakao etc besides Facebook and Twitter.
Our smart links push metadata through the App Stores and right into the app to improve new user engagement. Using our smart links you can bundle any metadata (key-value pairs) inside individual invites which can later be retrieved when the invitee launches the app post install. This enables you to provide a custom experience to every individual. Personalizing the first app experience after install delivers a better user experience and increases your sign-up conversions.
Our dashboard gives you powerful insights into which users are sharing your app and driving the most downloads.Track invite sent, clicked and accepted per invite provider and reward your users for successful invites.
Our webhooks and referral data includes sender and receiver info, so you are in control on who to reward, when and how much (capping).


Accelerate Machine Learning with Ease Using Amazon SageMaker - BDA301 - Chica...Amazon Web Services
Organizations are using machine learning (ML) to address a host of business challenges, from product recommendations to demand forecasting. Until recently, developing these ML models took much time and effort, and it required expertise. In this session, we discuss and dive deep into Amazon SageMaker, a fully managed ML service that enables developers and data scientists to develop and deploy deep learning models quickly and easily. We walk through the features and benefits of Amazon SageMaker and discuss the uniquely designed ML algorithms that allow for optimized model training, getting you to production fast.
Choosing the Right Solution: When to Use Pardot, Marketing Cloud, or BothDreamforce
Whether you're marketing a B2B or B2C business--and regardless of your company's size or industry--Salesforce has several solutions to help you achieve your goals. Join us to discover the ideal fit for your needs. In this session, we'll guide you through the questions you should ask yourself so that you can determine if you should use Pardot, Marketing Cloud, or both.
Intro to AgilOne for Acquia Partners: The #1 CDP for Enterprise Brands Acquia
Your clients have it easy, right? Flush with piles of customer data, it should be simple to know exactly who their prospects and customers are, target them with the perfect message, and grow their revenue from the data they own.
But it's not.
There is more data than ever before, but marketers like your clients struggle to know the most basic details of their customers:
-96% of marketers are challenged in building a comprehensive, single view of the customers
-40% of marketers are unable to personalize because of the inability to link data across disparate technologies
It doesn’t have to be this hard.
On February 25th, join Acquia’s partner-exclusive AgilOne webinar to learn how you can use machine learning to help your clients unlock siloed data and gain a single view of their customers.
After this webinar you will:
-Know what is a CDP and how is it different than DMP, CRM, or MDM
-Learn about AgilOne’s unique approach to machine learning and AI, and how these capabilities directly benefit marketers.
-Understand how identity resolution creates a single customer view.
-Hear how brands like lululemon, Tumi, and Moosjaw use AgilOne to drive business results.
-Watch a live demo to learn how to create personalized campaigns across on and offline channels.
Microsoft Services helps businesses all over the world build the right solutions to meet their business goals. In this marketing scenario see how a chief marketing officer of a retail store plans and optimizes their marketing efforts for the launch of a new smart watch.
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
An amazing overview of how some of the Worlds top companies are achieving awesome customer experience through ingenious IT and brilliant Data intelligence, resulting in massive customer loyalty, repeat business monetization and sky high profits.
Only salesforce.com offers an on-demand solution that meets the varied needs of everyone from small businesses to large, global organizations. Salesforce SFA provides your sales team with a complete customer view that is shared with support and marketing in real time, so you can track and optimize your pipeline and ultimately close more deals. At a glance, here is some of the key features of Sales Cloud:
1. Account & Contact Management
2. Marketing and Lead Management
3. Opportunities Management
4. Activity management.
5. Report and Analytic
6. Forecasting
7. Approvals and workflow
8. Chatter
9. Integrated Content libraries
Featured topic - Take Your Customers on a 1:1 Journey with Salesforce Marketing Cloud Email
Learn more about all of our other partner office hours at p.force.com/officehours.
Cloud Power Series for CFO's - salesforceNate Skinner
Financialforce.com, Xactly, Concur and Salesforce event series, focused on CFO's
Join an exclusive group of Finance and Operations executives to learn how companies like yours are implementing cloud solutions built on the Salesforce Platform to increase revenue while reducing the costs of doing business.
Speaker: Nate Skinner- VP Executive Marketing & Enterprise Strategy
Location: Westin Buckhead- Buckhead Ballroom- 3391 Peachtree Road, NE Atlanta, GA
Date: Thursday, June 6th, 2013
Companies are facing increasing pressure to provide their employees with the highly connected tools and information that match today’s consumer social networking experiences. By empowering employees to work in an environment that is more connected, companies have an opportunity to improve the value of customer relationships, respond to opportunities with speed and intelligence, and gain an advantage over competitors. With familiar social tools that are seamlessly integrated into your existing applications, employees can easily share ideas and collaborate with colleagues, regardless of their location and better understand and address customer perceptions and market trends more quickly.
Microsoft is uniquely positioned to help its customers take advantage of the opportunities that social computing presents by offering a connected experience to end users and a connected platform for IT.
Customer journeys are no longer just for the marketing department—they transcend all aspects of the business. Join us to learn how we use our own technology to deliver personalized, cross-channel experiences across departments at Salesforce. You’ll see real-world examples of how Marketing Cloud powers journeys to onboard our customers, app users and even our employees.
Each year, $83 billion is lost due to poor customer experiences. Today's marketers have a phenomenal opportunity to drive the customer journey and ensure that customers have a consistent experience no matter how or where they choose to do business with a brand. Join us to learn about the value of the customer journey, importance of having one-to-one conversations with customers, and how the Marketing Cloud will allow you to accomplish it.
A Single Customer View Starts with a CDP: Meet AgilOneAcquia
Marketers have it easy, right? Flush with piles of customer data, it should be simple to know exactly who your prospects and customers are, target them with the perfect message, and grow your revenue from the data you own.
But it's not.
There is more data than ever before, but marketers struggle to know the most basic details of their customers:
-96% of marketers are challenged in building a comprehensive, single view of the customers
-40% of marketers are unable to personalize because of the inability to link data across disparate technologies
It doesn’t have to be this hard.
On March 11th, join Acquia’s AgilOne webinar to learn how you can use machine learning to unlock siloed data and gain a single view of your customers.
Marketers will:
-Know what is a CDP and how is it different than DMP, CRM, or MDM
-Learn about AgilOne’s unique approach to machine learning and AI, and how these capabilities directly benefit marketers
-Hear how brands like lululemon, Tumi, and Moosjaw use AgilOne to drive business results
-Watch a live demo to learn how to create personalized campaigns across on and offline channels
The Leading Platform That Every Mobile App Developer Should IntegrateGame-Consultant.com
UNPRECEDENTED ORGANIC GROWTH.
People trust recommendations from friends 7X more than traditional advertising. A referred customer has 16% higher lifetime value. Consumers around the world trust recommendations from friends and family, above all other forms of advertising. Consumers say friends and family are their top sources of brand awareness.
Fully automated, Customizable and easy to run in-app referral system to boost your app installs and engagement. Encourage users to invite their friends via a large variety of popular invite providers like Whatsapp, Kik, Kakao etc besides Facebook and Twitter.
Our smart links push metadata through the App Stores and right into the app to improve new user engagement. Using our smart links you can bundle any metadata (key-value pairs) inside individual invites which can later be retrieved when the invitee launches the app post install. This enables you to provide a custom experience to every individual. Personalizing the first app experience after install delivers a better user experience and increases your sign-up conversions.
Our dashboard gives you powerful insights into which users are sharing your app and driving the most downloads.Track invite sent, clicked and accepted per invite provider and reward your users for successful invites.
Our webhooks and referral data includes sender and receiver info, so you are in control on who to reward, when and how much (capping).


Accelerate Machine Learning with Ease Using Amazon SageMaker - BDA301 - Chica...Amazon Web Services
Organizations are using machine learning (ML) to address a host of business challenges, from product recommendations to demand forecasting. Until recently, developing these ML models took much time and effort, and it required expertise. In this session, we discuss and dive deep into Amazon SageMaker, a fully managed ML service that enables developers and data scientists to develop and deploy deep learning models quickly and easily. We walk through the features and benefits of Amazon SageMaker and discuss the uniquely designed ML algorithms that allow for optimized model training, getting you to production fast.
Choosing the Right Solution: When to Use Pardot, Marketing Cloud, or BothDreamforce
Whether you're marketing a B2B or B2C business--and regardless of your company's size or industry--Salesforce has several solutions to help you achieve your goals. Join us to discover the ideal fit for your needs. In this session, we'll guide you through the questions you should ask yourself so that you can determine if you should use Pardot, Marketing Cloud, or both.
Intro to AgilOne for Acquia Partners: The #1 CDP for Enterprise Brands Acquia
Your clients have it easy, right? Flush with piles of customer data, it should be simple to know exactly who their prospects and customers are, target them with the perfect message, and grow their revenue from the data they own.
But it's not.
There is more data than ever before, but marketers like your clients struggle to know the most basic details of their customers:
-96% of marketers are challenged in building a comprehensive, single view of the customers
-40% of marketers are unable to personalize because of the inability to link data across disparate technologies
It doesn’t have to be this hard.
On February 25th, join Acquia’s partner-exclusive AgilOne webinar to learn how you can use machine learning to help your clients unlock siloed data and gain a single view of their customers.
After this webinar you will:
-Know what is a CDP and how is it different than DMP, CRM, or MDM
-Learn about AgilOne’s unique approach to machine learning and AI, and how these capabilities directly benefit marketers.
-Understand how identity resolution creates a single customer view.
-Hear how brands like lululemon, Tumi, and Moosjaw use AgilOne to drive business results.
-Watch a live demo to learn how to create personalized campaigns across on and offline channels.
Microsoft Services helps businesses all over the world build the right solutions to meet their business goals. In this marketing scenario see how a chief marketing officer of a retail store plans and optimizes their marketing efforts for the launch of a new smart watch.
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
An amazing overview of how some of the Worlds top companies are achieving awesome customer experience through ingenious IT and brilliant Data intelligence, resulting in massive customer loyalty, repeat business monetization and sky high profits.
Summary of Salesforce capabilities to improve customer service operations and processes resulting in improved customer satisfaction and significant cost reduction.
Today’s client is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your firm, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
• Today, law firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
• They have unprecedented access to information, the ability to easily compare firms, fees or feedback in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
• And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
• Everyone has probably heard the United Breaks Guitars story; it epitomizes the challenge firms face – each individual now has a powerful voice. In this example, United Airlines was unresponsive to a passenger’s complaints that his guitar was broken by negligent baggage handlers (he actually saw them throwing his beloved instrument through the air as he was waiting to deplane). This treatment lead him to record a song about his experience that he posted on YouTube. Over 12 million views later, this YouTube sensation has written a book on the very topic of how powerful one voice can be in the age of social media.
The explosion of the social conversation along with the proliferation of mobile technology has changed our lives, more than we ever could have imagined.
The explosion of mobile technologies and rapid adoption of social networks have completely impacted our human behavior -- our communication methods, engagement principles, our belief and trust systems, and even our decision making criteria and models.
Firms need to understand these new principles and adopt them -- genuinely and proactively -- if they want to effectively engage clients.
How has the client changed and why does your firm need to reflect this? Because your success will depend on it, and so will your identity.
Today’s buyer is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your services, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
Today, firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
They have unprecedented access to information, the ability to easily compare fees, costs or services in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
It is no surprise then that firms who wish to remain competitive in this new age are concentrating their efforts on creating amazing client experiences…
Microsoft Dynamics 365 for Customer Service. Care. Everywhere. An increasingly connected digital world has changed the way customers engage with brands. Get in Touch for Microsoft Dynamics 365 for Customer Service Partner & Demo- https://www.dynamicssquare.com.au/dynamics-365-customer-service/
Get your free whitepaper at https://ap.pn/2M6sDs4
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives.
But, the market conditions are changing and organizations have to be prepared to embrace:
-- The growing complexity and number of communication channels
-- New and evolving regulatory compliance requirements
-- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA)
Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization.
Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4
If you’re not integrating your survey program with Salesforce, you’re missing the chance to infuse key customer data into Salesforce and strengthen customer relationships. Join us as we showcase how leading brands are integrating their feedback programs with Salesforce to monitor key metrics like Net Promoter Score and customer satisfaction, improve customer experiences, and boost loyalty. We’ll be joined by Macy Howarth, a leader on athenahealth’s Customer Success team, to talk about how they structure their Voice of the Customer program and leverage customer feedback to create change in their organization. You will walk away with a blueprint for your own integrated feedback program.
GraphSummit Paris - The art of the possible with Graph TechnologyNeo4j
Sudhir Hasbe, Chief Product Officer, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Mobile App Development Company In Noida | Drona InfotechDrona Infotech
Looking for a reliable mobile app development company in Noida? Look no further than Drona Infotech. We specialize in creating customized apps for your business needs.
Visit Us For : https://www.dronainfotech.com/mobile-application-development/
Utilocate offers a comprehensive solution for locate ticket management by automating and streamlining the entire process. By integrating with Geospatial Information Systems (GIS), it provides accurate mapping and visualization of utility locations, enhancing decision-making and reducing the risk of errors. The system's advanced data analytics tools help identify trends, predict potential issues, and optimize resource allocation, making the locate ticket management process smarter and more efficient. Additionally, automated ticket management ensures consistency and reduces human error, while real-time notifications keep all relevant personnel informed and ready to respond promptly.
The system's ability to streamline workflows and automate ticket routing significantly reduces the time taken to process each ticket, making the process faster and more efficient. Mobile access allows field technicians to update ticket information on the go, ensuring that the latest information is always available and accelerating the locate process. Overall, Utilocate not only enhances the efficiency and accuracy of locate ticket management but also improves safety by minimizing the risk of utility damage through precise and timely locates.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Introducing Crescat - Event Management Software for Venues, Festivals and Eve...Crescat
Crescat is industry-trusted event management software, built by event professionals for event professionals. Founded in 2017, we have three key products tailored for the live event industry.
Crescat Event for concert promoters and event agencies. Crescat Venue for music venues, conference centers, wedding venues, concert halls and more. And Crescat Festival for festivals, conferences and complex events.
With a wide range of popular features such as event scheduling, shift management, volunteer and crew coordination, artist booking and much more, Crescat is designed for customisation and ease-of-use.
Over 125,000 events have been planned in Crescat and with hundreds of customers of all shapes and sizes, from boutique event agencies through to international concert promoters, Crescat is rigged for success. What's more, we highly value feedback from our users and we are constantly improving our software with updates, new features and improvements.
If you plan events, run a venue or produce festivals and you're looking for ways to make your life easier, then we have a solution for you. Try our software for free or schedule a no-obligation demo with one of our product specialists today at crescat.io
Atelier - Innover avec l’IA Générative et les graphes de connaissancesNeo4j
Atelier - Innover avec l’IA Générative et les graphes de connaissances
Allez au-delà du battage médiatique autour de l’IA et découvrez des techniques pratiques pour utiliser l’IA de manière responsable à travers les données de votre organisation. Explorez comment utiliser les graphes de connaissances pour augmenter la précision, la transparence et la capacité d’explication dans les systèmes d’IA générative. Vous partirez avec une expérience pratique combinant les relations entre les données et les LLM pour apporter du contexte spécifique à votre domaine et améliorer votre raisonnement.
Amenez votre ordinateur portable et nous vous guiderons sur la mise en place de votre propre pile d’IA générative, en vous fournissant des exemples pratiques et codés pour démarrer en quelques minutes.
Large Language Models and the End of ProgrammingMatt Welsh
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
A Study of Variable-Role-based Feature Enrichment in Neural Models of CodeAftab Hussain
Understanding variable roles in code has been found to be helpful by students
in learning programming -- could variable roles help deep neural models in
performing coding tasks? We do an exploratory study.
- These are slides of the talk given at InteNSE'23: The 1st International Workshop on Interpretability and Robustness in Neural Software Engineering, co-located with the 45th International Conference on Software Engineering, ICSE 2023, Melbourne Australia
Top Features to Include in Your Winzo Clone App for Business Growth (4).pptxrickgrimesss22
Discover the essential features to incorporate in your Winzo clone app to boost business growth, enhance user engagement, and drive revenue. Learn how to create a compelling gaming experience that stands out in the competitive market.
Enterprise Resource Planning System includes various modules that reduce any business's workload. Additionally, it organizes the workflows, which drives towards enhancing productivity. Here are a detailed explanation of the ERP modules. Going through the points will help you understand how the software is changing the work dynamics.
To know more details here: https://blogs.nyggs.com/nyggs/enterprise-resource-planning-erp-system-modules/
E-commerce Application Development Company.pdfHornet Dynamics
Your business can reach new heights with our assistance as we design solutions that are specifically appropriate for your goals and vision. Our eCommerce application solutions can digitally coordinate all retail operations processes to meet the demands of the marketplace while maintaining business continuity.
OpenMetadata Community Meeting - 5th June 2024OpenMetadata
The OpenMetadata Community Meeting was held on June 5th, 2024. In this meeting, we discussed about the data quality capabilities that are integrated with the Incident Manager, providing a complete solution to handle your data observability needs. Watch the end-to-end demo of the data quality features.
* How to run your own data quality framework
* What is the performance impact of running data quality frameworks
* How to run the test cases in your own ETL pipelines
* How the Incident Manager is integrated
* Get notified with alerts when test cases fail
Watch the meeting recording here - https://www.youtube.com/watch?v=UbNOje0kf6E
AI Genie Review: World’s First Open AI WordPress Website CreatorGoogle
AI Genie Review: World’s First Open AI WordPress Website Creator
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-genie-review
AI Genie Review: Key Features
✅Creates Limitless Real-Time Unique Content, auto-publishing Posts, Pages & Images directly from Chat GPT & Open AI on WordPress in any Niche
✅First & Only Google Bard Approved Software That Publishes 100% Original, SEO Friendly Content using Open AI
✅Publish Automated Posts and Pages using AI Genie directly on Your website
✅50 DFY Websites Included Without Adding Any Images, Content Or Doing Anything Yourself
✅Integrated Chat GPT Bot gives Instant Answers on Your Website to Visitors
✅Just Enter the title, and your Content for Pages and Posts will be ready on your website
✅Automatically insert visually appealing images into posts based on keywords and titles.
✅Choose the temperature of the content and control its randomness.
✅Control the length of the content to be generated.
✅Never Worry About Paying Huge Money Monthly To Top Content Creation Platforms
✅100% Easy-to-Use, Newbie-Friendly Technology
✅30-Days Money-Back Guarantee
See My Other Reviews Article:
(1) TubeTrivia AI Review: https://sumonreview.com/tubetrivia-ai-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
#AIGenieApp #AIGenieBonus #AIGenieBonuses #AIGenieDemo #AIGenieDownload #AIGenieLegit #AIGenieLiveDemo #AIGenieOTO #AIGeniePreview #AIGenieReview #AIGenieReviewandBonus #AIGenieScamorLegit #AIGenieSoftware #AIGenieUpgrades #AIGenieUpsells #HowDoesAlGenie #HowtoBuyAIGenie #HowtoMakeMoneywithAIGenie #MakeMoneyOnline #MakeMoneywithAIGenie
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...Juraj Vysvader
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I didn't get rich from it but it did have 63K downloads (powered possible tens of thousands of websites).
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
Globus Connect Server Deep Dive - GlobusWorld 2024
Service cloud bdm days apac
1. Salesforce for Service
Transform the Customer Service
Experience
kburton@salesforce.com
Katrin Burton
Director – Service Cloud Alliances
2. “Customer experience has
overtaken price and product
as the key brand differentiator.”
#1
The Future is All About Customer Experience
Source: Customers 2020 Report
Price Product Customer
Experience
3.
4. The Conversation Gap
Service communication is transactional, personal communication is
conversational
Skype
WhatsApp
Viber
SnapChat
Messenger
WeChat
Your Company or Agency
The Citizen
Personalized: want answers wherever they are, in context
Smarter: want the right answers the first time
Faster: on any device
Thousands
of Calls
Twitter
Allo
SMS
5. Transform the Customer Experience
Innovate FasterSmarter SupportPersonalized Service
Empower agents and
managers with the right tools
and intelligence
Connect 1 to 1 with every
customer, anywhere
Build and scale at the speed
of your customers
7. “We put the customer, the user, the passenger at
the center of everything.”
Tan Lye Teck – Executive Vice President
A consolidated platform that integrates CAG's various channels &
backend data sources
CAG needed a tool to deliver a consistent, quality, first class customer experience to every passengers who
arrive, depart or in transit of Changi Airport Terminals.
The platform channels & consolidates feedback collected from airport customers via touch-points including
websites, emails, the CAG contact centre and instant feedback systems located across CAG airport terminals.
8.
9. Live Agent Chat - Connect 1:1 instantly on Any Device
Personalized, real-time online chat with
customers and prospects in multiple languages
Flexible routing rules, sneak peek, and
keyboard shortcuts to maximize agent
productivity
Build a smarter team with manager whispering
and chat metrics
agent productivity
+
30%
11. agent productivity
+
28%
Omni-channel routing & supervisor
Instantly route cases to the right agent and make adjustments
in real time with a full operational view
Productivity tools
Work faster with macros, recommended knowledge,
and a 360º customer view across any channel
Powered by Einstein
Use intelligence to predict customer needs and recommend
solutions
Empower every agent & manager to be their best
Service Cloud Lightning Console
NEW
NEW
12. “One of our fastest and most
successful customer facing
projects delivered to date”
One of the country’s most recognized brands, delivering >90M mail items weekly locally & abroad
Service Cloud is managing 30M+ customer interactions annually via multiple channels
Strong social brand with >300K followers – we integrated Facebook & Twitter into Service Cloud
Delivered Single view of customers with Service Cloud Console.
Australia Post live on Social Customer Service in under 3 weeks!
Brady Jacobsen, GM Customer Contact Channels
13.
14. EmpowerAgents with an Intelligent Service Console
• Recommended Case Classification
• Recommended Response
• Sentiment Analysis
• Next Best Action
• Similar Cases
Help agents be their best
CSAT increase
+29%
15.
16. Customer Satisfaction
Customer Attrition Reduction
Customer Effort Reduction
Employee (agent) Satisfaction
Success with Intelligence
Employee (agent) on-boarding time
Costs for service operations
Increase Revenue
17. Powered by
Einstein
Intelligent routing
Auto - Response
Happy Customer
Direct Support Agent
Recommend Response
Classification -
Sentiment -
Time to Close
Cases and Customer
Interactions
Our goal for 2017
Case classification
Predict common fields which
describe the problem
Predictive close time
Based on other similar issues,
predict how long it will take to
close the case
Recommended response
Recommend what the agent
should reply based on other
Replies, QuickText or Macros
Sentiment Analysis
Analyse the sentiment trend
among the interactions which
allow pro-active actions
Predict parent-child
case relationships
Identify Similar problems across
incoming cases
18. Jennifer Hall
Chief Customer Care Officer
increase in tNPS
+
20
Give customers instant access to help
Make it easy for customers to get help with In-App Chat, Knowledge,
Cases, or Tap to Call
Answer questions faster with context
Provide the best answer the first time based on where the customer
is within your app or website
Personalize conversations with SOS video support
Deliver one-of-a-kind service with 1- or 2-way video, screen share,
and on-screen agent annotation
Easily embed conversational service into every mobile or web app
Service Cloud Lightning Snap-Ins
19. Omni-Channel Presence & Routing
Smart, connected support across channels
Intelligent routing
Dynamically route the right cases to the right
agents, fast
Real-time presence
Manage agent availability and push cases at the
right time
Seamless interaction
Preserve the conversation across every channel,
on any device
20. Social customer service at 1/6 of the cost of a call center
Listen to conversations across 1 billion social
sources and respond in-channel
Automatic case creation and routing for quick
response
Provide personalized responses with
connected customer data
Connect Social Conversations to Your Business Process
Increasein customer retention
+ 34%
21.
22. Put the Right Answers at Agents’ Fingertips
Knowledge base
Articles suggested in the context of solving
cases
Deliver Knowledge in one click to any
channel and to any device
Expose Knowledge to your website or
community
Apply knowledge management best
practices with KCS verification
Faster caseresolutiontime
+ 37%
23. reduction in
scheduling time
+60%
Intelligent scheduling & dispatch
Automate and optimize scheduling based on skills,
availability, and location
Manage & enhance productivity
Update work orders and track job status on site
or in the contact center
Dedicated mobile app
Empower mobile employees with offline capabilities,
instant updates, and knowledge on-the-go
Built mobile-first and offline-first to
connect your entire workforce
Field Service Lightning
NEW
24. Field Service is a Huge Growth Area
17% of the total addressable Service Market.
The market is forecasted to grow at 19% per year
of companies are still using an on-
premise field service solution
The global market for field service
management is huge and growing
$2.4B
by FY20
77%
25. Retail Associates Home Health Nurses Field TechniciansFinancial Advisors
Connect Every Mobile Worker to the Conversation
26. 54%
Field Service Management is Challenging
Current systems are inefficient and costly
Siloed teams and processes Poor resource allocation
Disconnected from CRM
of companies are using manual
methods to handle field service
Lack of mobile support
Source: Salesforce Service Excellence Survey 2016
27. Industries Ready for Field Service Lightning
Safety & Security
Installation & repair of
security systems
Retail
Big box stores...TV
installs, etc.
Energy & Utilities
Solar panel installation,
meter reading, etc.
Local Municipalities
Trash removal, water,
street maintenance, etc.
Think beyond traditional “hardhat” break-fix Field Service. Any organization with people in the field doing:
● Inspections & surveys
● Deliveries & pickups
● Site assessment
28. “Service Cloud enables us to have a tighter long-term
relationship with our customers by putting them at the
center of our business”
Stanley Healthcare Connects with Customers in a Whole New Way
Support patients, clinicians and senior living residents to
provide security and safety
Increasing call and ticket volume made delivering efficient
service a challenge
Allow field technicians to access information and additional
support via mobile device
Tech support has improved scheduling time by 55%
360°view of the customer saved agents the equivalent
of 60 hours a week
Technical services saw $11.2M increase in revenue
with improved renewal rates
30. Continuing Leadership in Customer Engagement
Magic Quadrant for CRM Customer Engagement Center
May 4, 2016; Analyst(s): Michael Maoz, Brian Manusama
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
8YEARS IN A
ROW NAMED A LEADER
31. Service Cloud Drives Customer Satisfaction
Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.
Average Percentage Improvements Reported by Salesforce Customers
+ 45%
Customer
Retention
+ 45%
Decrease in
Support Costs
Faster Case
Resolution
+ 48%
+ 47%
Agent
Productivity
Increase in
Customer
Satisfaction
+ 45%
34. 20 years of delivering high-speed trains
Reduce the number of applications in call center
Customers expect answers in minutes or hours
Service Cloud is at their core of their contact center
1 customer view for agents
Increased quality of answers to customers
Eurostar Aims to Be the Most Loved Brand with Salesforce
Antoine de Kerviler, CIO
Customer Story
“One company had a vision
of a global customer and
that was Salesforce.”
35. “I was used to 10-15%
downtime with Siebel – I have
experienced 0 with
Salesforce to date!”
Philips One EMS is a leader in cardiac care, acute
care and home healthcare
Needed flexible system that worked across multiple
lines of business
Unreliable homegrown system
Large scale cost avoidance by moving off Siebel &
legacy apps
Decreased average handle time by 15%
Increased system availability across contact center &
field service
Philips Decreases Average Handling Time by 15% with Service Cloud
Customer Success Story
36. “We now use best-in-class, industry specific cloud
applications to engage our customers.”
Leading provider of pay TV in Italy, serving over
13 million viewers
Legacy CRM system not flexible across channels
Needed self-service, social, and mobile solutions
Easily resolve enquiries across channels
Transformed customer experience across
customer service, billing, and history
Reduce average call handling time with Service
Cloud
Sky Italia - Providing An Omnichannel Experience
Chief Technical Officer, Sky Italia
EBU
37. What is the Opportunity for Salesforce?
• Sony’s contact centres in the region manage a
significant number of customer contacts a year:
Everything from product pre-sales to post-sales;
telephone calls about product features and price; email
requests to clarify setup instructions; live chat to
discuss product warranty; product registration
information funnelled from web forms
• It’s a lot to consolidate and manage, drawing
information from service partners and an ERP system
Benefits for SONY:
• customer cases are managed as one unified agent
experience. A single customer view allows Sony’s
contact centre agents to quickly pinpoint the right
information about customers
• Sony is also using Dashboards and Reports to report
regional performance and provide managers with real-
time reporting across a number of metrics
• Able to spot emerging patterns & potential pain points
and change its operation accordingly
Contact centre & Customer support (B2C)
38. “We take more orders than
ever with Salesforce.”
Part of $24B European airline
60 Agent Social Media Engagement Hub
Social Profile used for KLM Surprise
Twitter support channel powered by Service
Cloud
Reduced first call resolution rate to 1 hour
Awarded Best Digital Marketing NIMA
KLM Reinvents Customer Experience with Social
39. Proactively Communicate To Your Customers - KLM
Customers want to be proactively notified over all channels
about topical information about the products and services
they have purchased
With Salesforce Social Customer Service, KLM transformed
into a socially connected business that can intelligently and
efficiently collect and track all social conversations, measure
brand sentiment on the Web, and achieve their goal of one-
hour response/24-hour resolution time. And, they introduced
the first social media-driven flight schedule, which led to
loyal, positive ambassadors for the airline.
Proactive
40. “Service Cloud helps
us better serve our
customers.”
DuPont is the world's fourth largest chemical
company
Reduce speed to resolution of customer issues
Unable to capture and document customer
interactions
Customer Service teams work collaboratively &
consistently
Complete view to close cases faster
Seamless SAP integration for order processing
DuPont Improves Customer Service Across Business Units With Service Cloud
Carol Dandolos, Program Director
EB
U
41. Flexible, Scalable, Metadata Platform
Workflow
Data &
Objects
IdentityAnalyticsCollaborationMobile UI
2,700+ Partner Apps
Largest Enterprise Ecosystem
Cloud
Mobile
Social
Data Science
Trusted Multitenant Cloud
Fast App Dev & Customization
Customer Salesforce Platform
AnalyticsCommunityMarketingServiceSales AppsComplete CRM
4 B Transactions per day
External Systems