1. CareerObjective
I am seeking a competitive and challenging environment where I can serve your organization
and establish an enjoyable career for myself.
Work Experiences
JR. SALES EXECUTIVE
Etisalat Telecommunications
November 2015 - Present
 Welcome and greet the customers and understand their needs
 Assist them by giving appropriate solution by listening attentively
 Explain the bill and charges on their bill and offer alternative solution to prevent getting high
bill monthly
 Cross sell / Upsell products and services that will benefit the customers
 Making presentations to promote new products and special deals
 Process payment via cash, card or check
 Monitor the KPI daily and monthly to make sure that everything will be achieved
 Offer technical assistance if needed
 Deliver excellent customer service to gain customer trust and satisfaction
 Contributes to team effort by accomplishing related results as needed
 Doing daily sales report and staff achievement
SENIOR SALES ADVISOR / CASHIER
Monsoon / Accessorize, Mall of the Emirates
September 2013 - September 2015
 Cash Register operation (receive payment by cash,check or credit card vouchers and explain
the exchange and refund policies). Also includes receiving different currencies and convert
into equal value in another type of currency
 Able to achieve and monitor the KPI’s target to ensure sales business is on the right track
 Ensure to deliver excellent customer service
 Receiving of deliveries and processed and display on the sales floor as per brand standards
 Recognize best seller and slow selling lines
 Merchandise the stocks according to brand standards
JESSICA S. DELA PEÑA
Contact No. +971 564307970
Al Rigga, Deira, Dubai UAE
Email address: ikasalgadodelapena@gmail.com

2. COLLECTION / FINANCIAL CARE REPRESENTATIVE
Expert Global Solutions
September 2011 - August 2013
 Answering queries of the customer regarding their monthly plan with a good tone of voice
 Oversee all overdue accounts with help of automated systems and computers and assist
customers with debt repayment plans
 Gives detail explanation about the specific charges on their bill
 Making sure that their account is in a good status and prevent the service to be disconnected
 Negotiate payments with customers through all payment methods ( card or check )
 Restore the line from being suspended
EducationalAttainment
 College Course: Bachelor of Science in Information Technology
Year 2010 Silliman University, Dumaguete City, Negros Oriental, Philippines
PersonalInformation
Birthdate : September 1, 1989
Age : 27
Civil Status : Married
Religion : Roman Catholic
Language Spoken : English and Filipino
Nationality : Filipino
Passport Number : EB8623428
Visa : Residence Visa