Vanessa Rachelle Hutcheson has experience in litigation, governmental claims, customer service, and food service management. She possesses strong leadership, communication, and problem-solving skills. Her background includes legal research and analysis, budgeting, project development, and building relationships internally and externally. She has over 10 years of progressively responsible experience.

1. Vanessa Rachelle Hutcheson
● Dynamic, detail-oriented individual with experience in complex legal analysis, budgeting and expense
monitoring, and special project and presentation building.
● Possesses excellent leadership, communication, and interpersonal skills; ability to build rapport both
internally and externally and succeed in high-pressure, challenging and deadline-driven environments.
● Demonstrates skill in resolving problems and providing exceptional service to colleagues, customers and
partners.
● Effective and working knowledge of Microsoft Office Suite and various other applications.
Areas of Expertise
Team Leadership/Training
Program Implementation
Program Budgeting
Account Balancing/Payment Monitoring
Customer Service
Organizational Management
Strategic Planning
Special Project Development
and Implementation
Public Speaking
Presentations
Legal Research and Writing
Litigation Subject Matter Expert
Professional Experience
Central Mortgage Company- Little Rock, AR
Litigation Specialist December 2012-Present
● Primary liaison for litigation related communication (electronic, telephonic, written, and face to face)
● Establishing professional relationships with internal employees, various investors, property preservation
vendors, governmental agencies, mortgage servicers, court officials and staff, and law firms in order to
resolve complex legal issues
● Regular monitoring, supervision, and auditing of 70+ cases
● Daily maintenance of documents and reports
● Budget review and approval
● Invoice processing and payment
● Writing and updating department policies and procedures
● Testing and implementing new software for litigation tracking
● Legal research and writing
● Scheduling of conferences, mediations, trial dates, etc nation wide
● 2+ years customer service w/ special training in CMC Call Center
● Designated “Subject Matter Expert”
Central Mortgage Company- Little Rock, AR
Governmental Claims Specialist January 2012-November 2012
● Primary contact for FHA, HUD, VA, and USDA mortgage regulations and compliance
● Knowledge of property preservation, rehab, and repair
● General escrow knowledge (responsible for force placing insurance, payment of taxes, hazard claims
and repairs, etc.)
● Title conveyance
● Basic legal research, communication, and document preparation
● Establishing professional relationships with internal employees, various investors, property preservation
vendors, governmental agencies, mortgage servicers, and law firms to seek reimbursement for
allowable mortgage servicing expenses
● Budget review and approval

2. ● Invoice processing and payment
● Account balancing, claim filing, and payment processing
● Monthly charge off reporting
● Participant in mortgage servicing conferences discussing governmental agency servicing guidelines
● Auditing of governmental claim files
● File imaging and archiving for record keeping purposes
Smitty’s Bar-B-Que- Conway, AR
Food Service Supervisor and Head Server March 2009-January 2012
● Principal liaison between management and team members
● Primary contact for escalated customer service issues
● Communicating expected policies and procedures and effecting changes as needed
● Employee performance management
● Interviewing, hiring, and training of potential/new employees
● Working with team to establish appropriate goals and action plans to ensure effective customer service
● Creating and implementing monthly shift schedule
● Ensuring needs of customers are met quickly and effectively
● Confirming cash, debit, and credit exchanges match daily reporting
● Weekly supply inventory and replacement order completed
EDUCATION
University of Central Arkansas – Conway AR
Double Major
Bachelor of Arts in Political Science, Emphasis in Public Administration—May 2011
Bachelor of Arts in Philosophy—May 2011
Springdale Senior High School – Springdale, AR
Graduated with honors in May of 2007