1. Shinkai Arya
4425 Bidwell Drive # 5109
Fremont, CA 94538
Mobile (510)386.7893
shinkaia@sbcglobal.net
STRENGTH
Highly self-reliant and result driven resident manager with over 5 years of experience in rental management and business
administration.  Detail oriented and resourceful in completing projects, proven ability to multitask under tight deadlines 
Excellent interpersonal skills working very well with others by using good judgment and leadership skills  Highly competent
with Windows, MS Office, Excel, Outlook, PowerPoint, Excel and Access  Trustworthy, ethical, and discreet, highly committed
to superior customer service  Ability to maintain confidentiality
PROFESSIONAL EXPERIENCE
Windsor Garden Apartments
Fremont, CA
Resident Manager
June 2006-Present
 Oversee daily operations of leasing, rent collection, maintenance and contractors.
 Ensure highest level of customer service by problem solving for tenants and staff.
 Create unique marketing strategies using newspapers ads, referral bonuses, etc.
 Delegate maintenance service repairs and followed up with tenants.
 Implement a preventive maintenance schedule which reduced emergency calls.
 Process move out inspections and charge damage claims.
 Process invoices, credit memos, and petty cash reimbursements.
 Handle bank deposits, reconciliations and journal entries,
 Maintain confidentiality of all customers and personnel records
 Scheduled painting and maintenance for vacant units
 Oversee maintenance and upkeep of private and public aspects of property, including facilities and vender supplier
relationships.
 Effectively manage all daily business operations and staff within leasing, office, and maintenance areas.
 Meet with prospective tenants and show apartments, and prescreen/prequalify renters.
 Collect rental payments, perform collections activities, and initiate tenant eviction process as required.
 Inspect properties as specified to ensure compliance with all building codes and fire safety standards; and, maintain
service logs and service contractor agreements.
 Respond to all tenant inquiries, maintenance issues, and other general requests.
 Dealt promptly with all means of contact from tenants and potential tenants.
 Verified that rental applications were properly completed. Faxed the completed applications with all documentation
corporate office for review.
 Reviewed the returned applications and determined the rental status of the potential tenant based on that review.
 Controlled the parking lots by verifying that tenants were properly parking their vehicles.
 Verified that the laundry facilities were available to tenants in working order during specified hours, secured the laundry
facilities during off periods.
 Maintained the cleanliness of common areas.
Windsor Garden Apartments
Fremont, CA
Leasing Agent/Office help
May 2004 - June 2006
Major responsibilities included:
 Leasing, processing applications, writing lease packages, serving 3 days notice, eviction process, advertising, showing
property and vacancies, collection of rent, processing notices tracking delinquencies, maintaining excellent tenant
relations, organizing renovations and maintenance tasks, curb appeal, scheduling vendors, maintaining common areas,

2. responding to field phone calls, emails and emergency maintenance calls, helping with problem/conflict resolution and
reporting to corporate, budgeting and billing, handling cash/credit transactions, bank deposits, reconciliations and
journal entries.
Trinity Way Apartments
Fremont, CA
Assistant Manager
February 2002 – February 2004
Major responsibilities included:
 Leasing, processing applications, writing lease packages, showing property and vacancies, handling cash/credit
transactions, bank deposits, logging rents and deposits, code invoice and filling, working as on call stuff for emergency
calls, providing excellent customer service.
Montgomery Wards
Fremont, CA
Assistant Manager,
June 1989 – February 2000
Major responsibilities included:
 Responsible for correcting, balancing and entering daily sales into the system, customer service, sales, receiving and
logging merchandise for repair, scheduling employee work plan, training new employees, maintaining department
inventory, display new merchandise.
EDUCATION and TRAINING
Certified member of Crime Free Community
Fremont, CA
April 2008
California Apartment Association
Hayward, CA,
May 2004
Certified Rental Property Resident Manager
 Completed 8 week course to become fully certified resident manager cities Fremont, Newark, and Union City.
Temple Business School
Virgina, DC
June 1987
Associates Degree in Business Administration
New Delhi University
New Delhi, India
May 1985
Master of Business (MBA)
Reference: both professional and personal references are available upon request.