This slides are an assembly from my own slides and some coming from partners or shared through Slideshare (where I tried to add the specific IP of each source I captured the input from). They were presented and commented during a Keynote session at an event organized by the MINOC IT press publishing named "Business meet IT" and focused over Digital Workplaces.
Through my career spread over business consulting, Information Management strategy and solutions integration, as well as a strong experience in infrastructure underlying, I tried here to wrap up the do's and don'ts of setting up an environment for your users to work remotely in productive environments. Mobility, Collaboration, Communication and Content centric processes are blending altogether to allow being productive from virtually anywhere (and not virtually productive from everywhere !;-).
Focus is on understanding Information Professionals and how they connect with solution providers.
This was presented at the Document Management Solution Providers Executive Forum (http://www.aiim.org/dmspef).
In the social, mobile and cloud era, what does it take to be an Information P...John Mancini
Summary of massive changes underway in the enterprise IT marketplace being driven by social, mobile, and cloud, and the implications of these changes on what it means to be an information professional.
http://www.aiim.org/certification
Originally delivered at Oracle Social Business Seminar - for more information on becoming a Certified Information Professional, go to http://www.aiim.org/certification.
Software Defined Networking - from Campus to Carrier. Shehzad Merchant of Extreme Networks presentation to the Open Network Summit 2012 in Santa Clara.
Focus is on understanding Information Professionals and how they connect with solution providers.
This was presented at the Document Management Solution Providers Executive Forum (http://www.aiim.org/dmspef).
In the social, mobile and cloud era, what does it take to be an Information P...John Mancini
Summary of massive changes underway in the enterprise IT marketplace being driven by social, mobile, and cloud, and the implications of these changes on what it means to be an information professional.
http://www.aiim.org/certification
Originally delivered at Oracle Social Business Seminar - for more information on becoming a Certified Information Professional, go to http://www.aiim.org/certification.
Software Defined Networking - from Campus to Carrier. Shehzad Merchant of Extreme Networks presentation to the Open Network Summit 2012 in Santa Clara.
20111031 KMWorld 2011 Applying the Social Business Roadmap to Your OrganizationJesse Wilkins
This workshop delivered at KMWorld 2011 outlined the essential steps in the AIIM social business roadmap, presented a high-level assessment to conduct in order to develop an organization-specific roadmap, and outlined key strategies for the governance portion of the roadmap.
E-commerce Technology for Safe money transaction over the netRaman K. Attri
The Buzz word E-commerce has revolutionized the way the business and money transactions used to work in the past. It is the latest impact of software arena in the field of banking, business and purchasing. The term also refers to online stock and bond transactions and buying and downloading software without ever going near a store. In addition, e-commerce includes business-to-business connections that make purchasing easier for big corporations. This paper mainly concentrates on technology revolution behind the transaction of money over the net. There are still doubts and questions from business and corporate users on the safety aspects of e-commerce. The software and web technology has innovated many encryptions and secure software layering and protocols techniques which tries to make the e-commerce transactions safer. The concept behind these techniques along-with the technical aspect of e-commerce and how it can be implemented in bank for money transaction is discussed in this paper. Further it deals with safety and security issues related to e-commerce implementation in banks and business transactions.
Lotusphere Comes to You 2008 - Desktop of the FutureEd Brill
A strategy-level presentation covering desktop computing, now and in the future. Examines alternative approaches including smartphones, user segmentation, and considering alternatives to competition.
What does it take to engage employees and customers?John Mancini
A discussion of 1) how the nature of work is changing due to massive technology change; 2) why employee and customer engagement needs to be a key strategy in leveraging this technology change; and 3) why organizations need to take seriously the work assumptions of the Facebook generation and radically more demanding expectations of customers.
SharePoint Saturday - Austin (Jan 2012) Jeff Shuey
SharePoint and Paper Belong Together
SharePoint does a lot of things, but when setup correctly it does one thing spetactularly well. It manages OVOTT --- One Version Of The Truth --- across the entire enterprise.
Infocentric at IntraNET.Reloaded: Let's Build Cities!Philipp Rosenthal
@_PRosenthal 's presentation at the 2015 IntraNET.Reloaded in Berlin. A different angle on the future of intranets and the Digital Workplace. How we move away from building ivory towers and move towards building cities that people want to live in.
20111031 KMWorld 2011 Applying the Social Business Roadmap to Your OrganizationJesse Wilkins
This workshop delivered at KMWorld 2011 outlined the essential steps in the AIIM social business roadmap, presented a high-level assessment to conduct in order to develop an organization-specific roadmap, and outlined key strategies for the governance portion of the roadmap.
E-commerce Technology for Safe money transaction over the netRaman K. Attri
The Buzz word E-commerce has revolutionized the way the business and money transactions used to work in the past. It is the latest impact of software arena in the field of banking, business and purchasing. The term also refers to online stock and bond transactions and buying and downloading software without ever going near a store. In addition, e-commerce includes business-to-business connections that make purchasing easier for big corporations. This paper mainly concentrates on technology revolution behind the transaction of money over the net. There are still doubts and questions from business and corporate users on the safety aspects of e-commerce. The software and web technology has innovated many encryptions and secure software layering and protocols techniques which tries to make the e-commerce transactions safer. The concept behind these techniques along-with the technical aspect of e-commerce and how it can be implemented in bank for money transaction is discussed in this paper. Further it deals with safety and security issues related to e-commerce implementation in banks and business transactions.
Lotusphere Comes to You 2008 - Desktop of the FutureEd Brill
A strategy-level presentation covering desktop computing, now and in the future. Examines alternative approaches including smartphones, user segmentation, and considering alternatives to competition.
What does it take to engage employees and customers?John Mancini
A discussion of 1) how the nature of work is changing due to massive technology change; 2) why employee and customer engagement needs to be a key strategy in leveraging this technology change; and 3) why organizations need to take seriously the work assumptions of the Facebook generation and radically more demanding expectations of customers.
SharePoint Saturday - Austin (Jan 2012) Jeff Shuey
SharePoint and Paper Belong Together
SharePoint does a lot of things, but when setup correctly it does one thing spetactularly well. It manages OVOTT --- One Version Of The Truth --- across the entire enterprise.
Infocentric at IntraNET.Reloaded: Let's Build Cities!Philipp Rosenthal
@_PRosenthal 's presentation at the 2015 IntraNET.Reloaded in Berlin. A different angle on the future of intranets and the Digital Workplace. How we move away from building ivory towers and move towards building cities that people want to live in.
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
This is a digital strategy brand hands-on tutorial/workshop I never ended up using. Made in 2006 for OMG.tv. I think it's a pretty good place to start when looking for an online strategy/social media play.
Presented at Interaction Intranet conference. London September 2015.
Sam Marshall ClearBox Consulting.
Digital Workplaces should be driven by an employee-centred view. Here I present a manifesto for what typical matters to them, arguing that the technology to serve these needs over time will evolve, but the needs themselves are more enduring.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Want to get involved in our big data/big content efforts? Direct Tweet me at jmancini77 -- I also did a blog post on this topic -- http://www.digitallandfill.org/2012/03/big-data-and-big-content-just-hype-or-a-real-opportunity.html
Information Management in a Web 2.0 World May 2009Collabor8now Ltd
The current information management polices, standards, processes and systems are not fit for purpose for Web 2.0 working practices, and specifically for the emerging Cloud Computing models.
SharePoint’s rapid adoption is undeniable but it raises one important question: What security capabilities did Microsoft implement to ensure that SharePoint--and the data it houses--remains secure? SharePoint’s functionality was built for business users to share information. However, business users don’t typically recognize critical security considerations. This leaves security teams with the task of layering security onto SharePoint well after deployments, or worse, after a data breach. These presentation slides highlight SharePoint use cases and potential security issues , offer best practices for SharePoint security planning and management, and provide key mitigation steps that enterprises implement to minimize the odds of a data breach.
Are You Ready for the Era of Big Data and Extreme Information Management?John Mancini
This is the first part of a 5-part series on the Information Challenges facing organizations. A white paper describing these challenges can be found here - http://pages2.aiim.org/CIPWebPage_InfoProWP.html
Collaboration & Social Media New Challenges For Records ManagementMaurene Caplan Grey
Presentation was delivered as the keynote of the 27 Feb 2009, ARMA Northern VA chapter conference (http://www.armamar.org/nova/programs/ARMA%20NOVA%202009%20Seminar%20Brochure-c.pdf).
Why Should Consultants and Systems Integrators Become Certified Information P...John Mancini
How can AIIM's Certified Information Professional program help make your organization more effective? How can you use it to differentiate your firm in a very crowded IT solutions marketplace?
Similar to Tips for a successful Digital workplace strategy (20)
Why Should Consultants and Systems Integrators Become Certified Information P...
Tips for a successful Digital workplace strategy
1. “The digital office”
Collaborating on valuable information, anytime, anywhere.
23rd October 2012, Berchem
Yannis Nakos
Chairman at the board of Document at Work
Twitter: @ynakos
LinkedIn : linkedin.com/in/yannisn
2. Agenda for this morning
• 08u45 Ontvangst en registratie
• 09u30 Inleiding dagvoorzitter William Visterin, hoofdredacteur
Smart Business Strategies
• 10u00 Hot Topic: Yannis Nakos, Document@Work
• 10u30 Pauze
• 11u00 Customer-case: Werner De Bie, Taminco
• 11u30 Customer-case: Boudewijn Laloo, Stad Brugge
• 12u00 Customer-case: Marc Dewaelheyns, Groep IDEWE
• 12u30 Walking Lunch
3. Who’s your primary target for Digital Workplace?
WHO ARE WE
SPEAKING ABOUT ?
5. The employee
demographics by 2010
Balanced & therefore
manageable situation
with the traditionnal
« one‐fit‐all »
workplace.
6. The employee
demographics by 2020
a) With 5
generations at work,
and a majority of
them born with an
iPhone or a pad in
their hands, how will
you serve them their
tasks ?
b) How will your
customer‐base be
willing to be served ?
7. What is your 50+% population
(by 2020) expecting ?
Source: Harvard Business Review.
http://hbr.org/2010/05/mentoring‐millennials/ar/1
8. One key question:
“Why is it that in terms of technology
I feel so powerful as a consumer
and so lame as an employee?”
Geoffrey A. Moore
at .
“BYOD”, Cloud, Social Media, Collaboration, multi-device strategy,
integrated (Unified) Communication means,…
How many of these are part of your (governed) strategy ?
Consumer IT has become more powerful than professional IT !
10. Most Business content is unstructured
• Only 5%-20% of information is structured1
• Majority of companies have 2+ repositories, some even 15+!
• €Millions in lost revenue due to time wasted searching for data2
• 72% of AIIM members state it is harder to find information
owned by their organization than information not owned by
them3 siloed structures, strict hierarchy, control as a “job
protection” mean,… are going against Knowledge Management
• 86% of companies still do paper-based transactions4
Source: 1) The Economist. Feb 2010. 2) Network World, 2007. 3) AIIM Survey, 2010. 4) Anoto Group, June 2010 10
11. What is Content?
Images HR information
Information increases by 200% Contracts Handleidingen
every year(Forrester Research) Instant Messages
Email & Forms
Unstructured
More than 80% of information is Attachments
unstructured (Fulcrum Research)
Structured
Rijen en Kolommen
PDFs
Rich Media
Documents
Paper
Claims Web Pages
Audio & Video
XML Invoices Records
Source: DocByte
12. ECM Basics
Enterprise Content • Content Server Repository
• Working with the Repository
Management (ECM)
Images X-rays
• Problems associated with Contracts Manuals
unstructured content: Instant Messages
Forms
– Ineffectively classified
Email &
Attachments Unstructured
– Difficult to find Structured Checks
– Not secure Rows and
Columns
– Difficult to verify
PDFs
authenticity Rich Media
Documents
– Unregulated Claims
Paper
Web Pages
Audio & Video
XML Invoices Records
Source: DocByte
13. Challenges
1 Major part of information needed by the knowledge worker
is unstructured web Information
white papers
• 40% of worktime is used SOPs product requirements
to absorb information video emails competitive analysis
NDA meeting notes
MRP project plans
• Min. 25% of worktime is used animation
Order Unstructured
to find own information back letters
Mgmt.
invoices
ERP photos
• 80% of that information CRM
Structured
fingerprints
is unstructured resumes
– Source: Fulcrum Research Policy proposals
Mgmt. SOWs
contracts
• 90% of this information research
is unmanaged detailed designs
market requirements specifications
presentations scanned documents
forms POs illustrations
Source: DocByte
data sheets
14. Challenges
2 Unstructured information is very often unmanaged/unvalued
• Uncontrolled information increases
by 36%/year
(e‐mail, documents, etc.)
• Information you don’t manage, Uncontrolled
and that you can’t retrieve
when needed, has no more/low Controlled
value to your organisation.
• This information should be governed
due to legislation/compliance
requirements.
15. Increasing Proliferation of Business Content
Information volume is growing by
50% annually, of which 80%‐90%
is unstructured
Velocity
90% of unstructured
information is
unmanaged
Variety Volume
Content includes
not only
electronic files
and e‐mail but Complexity
also IM, rich Huge potential increase
media, and in legal and e‐discovery
social media costs due to requirements
for corporate governance
Source: Gartner
16. Today’s business challenges
How to…
Reduce time spent retrieving and processing information
Facilitate information sharing and collaboration for virtual teams from anywhere
Virtual teams shouldn’t produce virtual results.
Protect and safeguard Enterprise content at any time
Capture business content for integration with document‐centric processes
(post‐ to pre‐ indexing is a key shift to allow your “Knowledge Workers” focusing on process & not
indexing )
Improve service and responsiveness to customers
Comply with industry
and government regulations
Reduce operational costs
Aligned strategy of ECM/IM + Collaboration
+ Unified Communication + Apps as a Service / Apps virtualized
+ Desktop Virtualization + Adaptive device usage
+ Social media to stimulate employee & customer engagement…
…allows facing that ultimate challenge of:
“Do more, quicker, better, and at lowest cost” !
18. What is ECM/IM?
The content road paradigm :
Source: AIIM.org
“IM is a ‘German Speedway’ : you’re allowed to drive fast, but most of it is constantly under
works. That’s why Information Management should be an aligned strategy top‐down!”
Yannis Nakos.
19. What still to expect from the
ECM/IM market now?
• Never-ending vendor consolidation: what & who’s next ?
• Never-ending discipline extention: BIG DATA, e-CRM, UC…
• Mobility + Ubiquity + Speed = Flexible (digital) Workplace.
ECM/IM is becoming a Business Transformation mean
(a strategy translating into processes and tools / HW/SW), to help
organizations anticipate or react quicker to business issues,
from anywhere, at any time: it’s about performance, agility,
tracability & knowledgeable decision support.
20. Market consolidation, realy ?
• BPM and analytics (BAM) has
been a major trend for ECM
platforms for years
Now allowing BIG DATA
(bringing to ECM « process centricity » &
predictability
+ performance improvement)
• ECM platforms became a trend, a
« must-have » for IT leaders.
ECM BRICKS EVERYWHERE.
(if you check top-down you’ll most likely
find too many repositories in your
organisation already…
What about cost, performance, efficiency,
maintenability…?)
21. Trends as foundation to Digital Workplace
WHAT ARE THE TRENDS IN
INFORMATION MANAGEMENT?
22. A (new) new reality for ECM/IM
Even more corporate functions
to support now through ECM at
customers,
new beasts to manage:
‐ e‐CRM, multi‐channel
Marketing campaigns, BI, MDM,
e‐Discovery…
Blogs, Wiki’s,
ILM, Enterprise
Collaboration,
(meta)Data
Workflows, Bridge
Model, CMIS,
to Unified
Search, RM,
Communication,
Moreq2010,…
Chat,…
WCMS, DAM, e-
Forms, Campaign
Mgt, e-CRM,…
Copyright Gartner. 2012.
23. This is a corporate program not a project
• Only part of it is software
– Filing plan
– Metadata design
– Security
• Do not underestimate the process and procedures
part of the project
– Four eyes principle
– Chain of custody
– Legal: discovery, litigation support, ...
• Not your typical IT driven project:
new stakeholders tend to drive this one
• Not only about digital content......
23
24. BIG DATA (1)
Applying Structured Data techniques to Unstructured content for business predictability
Copyright by Gartner. 2012.
27. Collaboration 2.0 (2)
• Collaboration it’s not (anymore) about
deploying a collaborative platform. It’s about
setting up a set of means adapted to all your knowledge workers,
taking into account their specificities.
It’s also about
shifting to more agile strategies
accomodating multiple devices,
IT becoming « contextual » as you are.
• That extends ECM/IM into a all new field of
disciplines such as ILM, Virtualization,
Cloud strategies, multi/cross-device ubiquity,
Unified Communications, infrastructure…
28. There’s a shift happening
Decision cycles reduce, IM must support
delegation & collaboration anywhere/anytime.
29. There’s a shift happening
• Agile is impacting the type of services we deploy towards our customers
(ex: Advanced Case Mgt./Collaboration)…
• …but it will impact more and more the way we deploy them as well.
Bridging IM initiatives at various paces, and at different organisational
units proves a necessity. SOA and ITIL industrialization may help.
(re-)Think your ECM/IM offering/strategy, elaborate your methodology, chose for
industrialized solutions/integrations, because you’ll have less and less time to
assemble customer solutions in the future.
31. SoE vs. SoR
From « records » to « engagement »
Original IP of G. A. Moore
Copyrighted material.
Design by Y. Nakos.
32. Strategic Planning Assumption
By 2015, 40% of large enterprises
will have a corporate "Facebook."
Do you
really
think
you’ll
escape ?
Contains copyrighted material from Microsoft and Gartner
33. Conclusions
5 proposals by AIIM may help prepare your thoughts
for a successful “digital office”:
• #1 — Commit to the cloud.
It’s about agility.
• #2 — Mobilize everything.
Be able to serve your information and processes to mobile users.
They’ll soon be the majority of your force.
• #3 — Make the business social.
“Engage” with your task forces & public.
Push 2 ways communication, Intranet was about 1 way !
• #4 — Digitize anything that moves.
Paper at the office doesn’t allow processing out of office.
• #5 — Prepare for extreme information management.
Volumes, formats, sources, & according counstraints won’t reduce
…quite the opposite.
Including copyrighted material from Gartner
33
34. Thank you.
Enjoy the rest of your seminar…
And for next events check here:
LinkedIn Group: http://www.linkedin.com/groups?gid=107817
Facebook Group: https://www.facebook.com/DAWBELUX