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Zero Email Inspiration Session Atos
- 1.
- 2. Hello. I am your inbox.
- 3. I am nota planning tool
- 4. I am nota communication device
- 5. I am nota repository
- 6. I am nota management tool
- 7. use me properly. or don’t.
- 8.
- 9.
- 10. Email is notthe main form of communication anymore.
- 11. How email isused at Atos Septembre 2011
- 12.
- 13. <50 100< >50 >100 67% mails >50
- 14. Daily time spend onemail 7% 17% 20% 33% 23% less than between 1 between 1,5 between 2 more than 1hour and 1,5hours and 2hours 3hours and 3hours
- 15.
- 18. Solution Give people extra roomin their but… mailboxes Resulting in even more mails
- 19. Solution Improve the search functions but… Only keywords, will still only help a bit
- 20. Solution Use better Spam filters but… Most issues are around business mails though
- 21. So we jump…and initiate the change Wiki’s, Office communicator, ECM Helping to start the change on the way to Enterprise Social Network The past is part of the future!
- 22. Business processes Content Communication management Big data People
- 23. AN ENTERPRISE SOCIALNETWORK?
- 27.
- 28.
- 29. Starting from thetop Our ambition is to be a zero e-mail company within 3 years Thierry Breton CEO, Atos February 2011
- 30. Which got tremendousimpact
- 31. Our programme isstrongly led and engaged Sponsored By the CEO Steered By Global Heads Managed By a senior VP People aspects aligned With Wellbeing at work Intellectually engaged with scientific community and experts Cultural change by ZEN program
- 32.
- 33. Email common usesanalysis E-mail common flows Silos Alternatives Integrated Records from all other flows Content management which need to be archived Document production Collaboration tools & wikis (bids, projects etc) Management of structured Workflow Management Systems with alerts processes onto a single integration page ESN Instant Messaging, Web Phone and Web Chat, virtual dialogue Conferencing Management of staff and Telephony, collaboration areas and wikis giving instruction Messaging Structured Messaging in Social Networks, Collaboration Tools Formal & legal email
- 34.
- 35. …to Integrated architecture Work KM Wiki IM flow Entreprise Social Network KM IM Email Business Wall Instant Messaging Web conferencing, Micro Blog, etc. Work Wiki flow
- 36. How to getto Zero? • Crowdsourcing • Social intranet Collaboration • Communities (tactic and interest) • Support • Convert to dashboard Process mails • Optimize processes • Business app integration • Awareness • Training Quick wins • Use what we have • GTD
- 37. Zero Email dynamics 2011April 100 2011 Sept. Atos ESN MAILS/day implementation 80 Strong Change & Communication MAILS/day 2012 Rationalize & 50 Socialize Cultural change our Processes Training on alternative existing tools 2013 Zero ESN pilots (OCS, AOWiki, Livelink) MAILS/day Launched for trainers & mng Email (internal)
- 38. Giving the end-usersa voice 30 employees responded 35 employees responded Wiki shared on Final Initial question Initial responses Yammer for document on Yammer in Wiki comments in wiki “If you where to design a new ESN, what Would be your requirements” Final document written And supported by 65 employees 160 requirements.
- 39.
- 40. Zero Email offering: a 5 steps approach to complete the journey - Email check - Vision & strategy - Inspiration session - Maturity scan Awareness - Zero email game - Work style analysis - Quick scan - Business case - Zero inbox - Requirements - Roadmap - Pilot plan & action - Deployment Nurture Envision - Community program management - Integration transparent - Persona’s - KPI Dashboard communication - Process analysis - Communication & - KPIs change management - Performance Management - Managed services Implement Experiment - Continuous learning - Evaluation & improvement plan
- 41.
- 42. +3% productivity gain +30% satisfaction employees Source1: SocialCast study / BueKiwi study Source2: Jive study
- 43. 26% meetings reduction 32% search time reduction Source: Jive study
- 44. Other benefits Tangibles Intangibles Travel costs Knowledge management Phone costs Innovation capacity IT costs Improved competitiveness Individual performance Economic watch Personal development Improved communication Improved employer brand Talent retention
- 45. We are readyto show you! 45
- 46. Dennis van Vugt ZeroEmail | Community support | Social CRM | Process Improvement Dennis.vanvugt@atos.net 03/11/11 +31.683.638.879