Workshop: Lessons from Knowledge Management - Connecting People with Information and Each Other (Kevin Olp)

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Driven by the many challenges facing digital workplace practitioners today, knowledge management has spent the last 20 years building up rich practice around nurturing collaboration, knowledge sharing and content. In this workshop, learn how to help your employees connect with information and each other. Let knowledge management do what it does best: avoid reinventing the wheel.

Technology

Knowledge Management
lessons for digital workplace
practitioners:
How to avoid reinventing the wheel
June 2019

@DWG
www.digitalworkplacegroup.com
3
Knowledge Management is…
“…helping people find things, and helping people find each other”
Giovanni Piazza, KM Thought Leader
“…connecting people with people, and people with the right
information”
Bonnie Cheuk, Director and Global Head of Digital, Knowledge & Collaboration – Euroclear
“…ensuring that the right knowledge gets to the right people at the right
time, thoughtfully.

@DWG
www.digitalworkplacegroup.com
4
Knowledge Management is…dying?

@DWG
www.digitalworkplacegroup.com
5
KM not dying….but Evolving

@DWG
www.digitalworkplacegroup.com
6
Synergies between KM and DW
Digital
Workplace
Knowledge
Management

@DWG
www.digitalworkplacegroup.com
7
Opportunities for Synergies
Digital
Workplace
Knowledge
Management
Content Lifecycle
Expertise Finders
Collaboration
Communities
of Practice

@DWG
www.digitalworkplacegroup.com
8
Content Lifecycle Activities
Areas of DW / KM opportunity
Curate and Categorize Information
Proactively organize and structure information
so that it is findable.
Re-Use Information
Embed sharing and re-use within process, culture
and expectations.
Identify Critical Knowledge
Identify strategic priorities, and what types of
knowledge and information they need to
achieve their goals.
Create Information
Large volumes of information is created
directly, and as a byproduct of daily
work within organizations.

@DWG
www.digitalworkplacegroup.com
9
Content Lifecycle Discussion
Small Group Activity
Curate and Categorize Information
Proactively organize and structure information
so that it is findable.
Re-Use Information
Embed sharing and re-use within process, culture
and expectations.
Identify Critical Knowledge
Identify strategic priorities, and what types of
knowledge and information they need to
achieve their goals.
Create Information
Large volumes of information is created
directly, and as a byproduct of daily
work within organizations.
How can Digital Workplace capabilities be applied to improve each of these activities?
How can DW and KM professionals partner to achieve greater return on content investment?

@DWG
www.digitalworkplacegroup.com
10
Expertise Finders
Key elements to success
•  Completed Profiles
•  Self-Identified Expertise and Skills
•  Corroborating Data
–  Project History
–  Community of Practice membership
–  Files or information contributed
–  Presence on in-house tools

@DWG
www.digitalworkplacegroup.com
11
Communities of Practice
Success Factors
•  Clear purpose
•  Shared focus
•  Visible and active leadership
•  Committed members
•  Dedicated and proactive facilitation
•  Return on time
•  Recognition for contributors
•  Levels of trust

@DWG
www.digitalworkplacegroup.com
12
Collaboration
Success factor lessons from Knowledge Management
•  Purpose Driven
•  Asynchronous / Synchronous
•  The right tool for the right job
•  Trust and being OK with “works in
progress”

@DWG
www.digitalworkplacegroup.com
13
Next UP: Digital Assistants
An Intelligent Digital Assistant
is a software-based agent,
connected to broad amounts
of data, which performs
services and tasks for a
member of an organization’s
workforce. It can be paired
with a hardware-enabling voice
interface, or it can use a
chatbot interface to make the
human/assistant connection.

@DWG | www.digitalworkplacegroup.com | 14Confidential | © Digital Workplace Group 2018
It speaks your language.

@DWG | www.digitalworkplacegroup.com | 15Confidential | © Digital Workplace Group 2018
It is connected to key systems.

@DWG | www.digitalworkplacegroup.com | 16Confidential | © Digital Workplace Group 2018
It delivers information in context.

@DWG | www.digitalworkplacegroup.com | 17Confidential | © Digital Workplace Group 2018
It anticipates your needs.

@DWG
www.digitalworkplacegroup.com
18
Fostering a Knowledge-sharing Culture
Sources: Pew Research Center; Forbes.com; E-Marketer.com; The Economist; Nielsen; Ipsos MORI
•  Leadership, management and
role-modeling
•  Strategic alignment and
processes
•  Job descriptions
•  Performance management
•  Reward/Recognition
•  Measurement & Benchmarking

GE created an enterprise-wide KM Strategy and began implementation in early 2016. In three years, they have designed and launched 160+ global communities for their engineering staff and others across GE businesses (with more than 130K members). Their focus is on tacit knowledge exchanges for GE’s engineering workforce. Within a year, they expect to grow to about 200 communities that engage about 175,000 employees in primary and supporting roles to our 55K+ engineers. In this session, see inside how GE is working within and across businesses to connect employees and drive business value, and experience a live tour of aspects of their digital workplace that showcases their Knowledge Management approach and user experience.

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In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation. We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios. Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!

Quantum Computing: Current Landscape and the Future Role of APIs

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UiPath Community Day Dubai: AI at Work..

UiPathCommunity

Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking. 📕 Curious on our agenda? Wait no more! 10:00 Welcome note - UiPath Community in Dubai Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank 10:20 A UiPath cross-region MEA overview Ashraf El Zarka, VP and Managing Director MEA, UiPath 10:35: Customer Success Journey Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank 11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more Boris Krumrey, Global VP, Automation Innovation, UiPath 12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services. Brendan Lingam, Director of Sales and Business Development, Marc Ellis

Climate Impact of Software Testing at Nordic Testing Days

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My slides at Nordic Testing Days 6.6.2024 Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.

GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...

James Anderson

Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management. The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM). Speakers: Bob Boule Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle. Gopinath Rebala Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.

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This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second). Paper: https://eprint.iacr.org/2023/1886

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Workshop: Lessons from Knowledge Management - Connecting People with Information and Each Other (Kevin Olp)

1. Knowledge Management lessons for digital workplace practitioners: How to avoid reinventing the wheel June 2019

2. @DWG www.digitalworkplacegroup.com 2

3. @DWG www.digitalworkplacegroup.com 3 Knowledge Management is… “…helping people find things, and helping people find each other” Giovanni Piazza, KM Thought Leader “…connecting people with people, and people with the right information” Bonnie Cheuk, Director and Global Head of Digital, Knowledge & Collaboration – Euroclear “…ensuring that the right knowledge gets to the right people at the right time, thoughtfully.

4. @DWG www.digitalworkplacegroup.com 4 Knowledge Management is…dying?

5. @DWG www.digitalworkplacegroup.com 5 KM not dying….but Evolving

6. @DWG www.digitalworkplacegroup.com 6 Synergies between KM and DW Digital Workplace Knowledge Management

7. @DWG www.digitalworkplacegroup.com 7 Opportunities for Synergies Digital Workplace Knowledge Management Content Lifecycle Expertise Finders Collaboration Communities of Practice

8. @DWG www.digitalworkplacegroup.com 8 Content Lifecycle Activities Areas of DW / KM opportunity Curate and Categorize Information Proactively organize and structure information so that it is findable. Re-Use Information Embed sharing and re-use within process, culture and expectations. Identify Critical Knowledge Identify strategic priorities, and what types of knowledge and information they need to achieve their goals. Create Information Large volumes of information is created directly, and as a byproduct of daily work within organizations.

9. @DWG www.digitalworkplacegroup.com 9 Content Lifecycle Discussion Small Group Activity Curate and Categorize Information Proactively organize and structure information so that it is findable. Re-Use Information Embed sharing and re-use within process, culture and expectations. Identify Critical Knowledge Identify strategic priorities, and what types of knowledge and information they need to achieve their goals. Create Information Large volumes of information is created directly, and as a byproduct of daily work within organizations. How can Digital Workplace capabilities be applied to improve each of these activities? How can DW and KM professionals partner to achieve greater return on content investment?

10. @DWG www.digitalworkplacegroup.com 10 Expertise Finders Key elements to success •  Completed Profiles •  Self-Identified Expertise and Skills •  Corroborating Data –  Project History –  Community of Practice membership –  Files or information contributed –  Presence on in-house tools

11. @DWG www.digitalworkplacegroup.com 11 Communities of Practice Success Factors •  Clear purpose •  Shared focus •  Visible and active leadership •  Committed members •  Dedicated and proactive facilitation •  Return on time •  Recognition for contributors •  Levels of trust

12. @DWG www.digitalworkplacegroup.com 12 Collaboration Success factor lessons from Knowledge Management •  Purpose Driven •  Asynchronous / Synchronous •  The right tool for the right job •  Trust and being OK with “works in progress”

13. @DWG www.digitalworkplacegroup.com 13 Next UP: Digital Assistants An Intelligent Digital Assistant is a software-based agent, connected to broad amounts of data, which performs services and tasks for a member of an organization’s workforce. It can be paired with a hardware-enabling voice interface, or it can use a chatbot interface to make the human/assistant connection.

15. @DWG | www.digitalworkplacegroup.com | 15Confidential | © Digital Workplace Group 2018 It is connected to key systems.

16. @DWG | www.digitalworkplacegroup.com | 16Confidential | © Digital Workplace Group 2018 It delivers information in context.

18. @DWG www.digitalworkplacegroup.com 18 Fostering a Knowledge-sharing Culture Sources: Pew Research Center; Forbes.com; E-Marketer.com; The Economist; Nielsen; Ipsos MORI •  Leadership, management and role-modeling •  Strategic alignment and processes •  Job descriptions •  Performance management •  Reward/Recognition •  Measurement & Benchmarking

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