Office 365: The Good, The Bad and the Ugly
•
3 likes•404 views
Office 365 is becoming a significant component within enterprise digital workplaces across the globe. The O365 platform often gets purchased under the guise of modernizing SharePoint, Exchange, and Office licensing under a single umbrella, but also includes a growing set of other services. This leaves enterprise licensees wondering just what they bought. What’s good, what’s bad, and what’s downright ugly? Savvy workplace leaders will assess Office 365 products on their individual merits, and set their colleagues’ expectations accordingly. Take a critical tour of the O365 environment based on research from hard-hitting critiques to key components of Redmond’s cloud suite.
Recommended
More Related Content
Similar to Office 365: The Good, The Bad and the Ugly
Similar to Office 365: The Good, The Bad and the Ugly (20)
More from Digital Workplace Experience
More from Digital Workplace Experience (14)
Recently uploaded
Recently uploaded (20)
Office 365: The Good, The Bad and the Ugly
- 1. Office 365: The Good, the Bad….& the Ugly Tony Byrne – June, 2019 @TonyByrne #DWX19
- 2. A Story… GEEKS MYSTICS LOSERS POSERS “the mystical quadrant” A Different Kind of Analyst Firm… www.realstorygroup.com NO NO NO NO YES YES YES YES
- 4. THE GOOD AND THE BAD
- 10. Document & Records Management Copyright 2019, Real Story Group 10 Caveat: Different services for SP, Exchange, E5 Advanced Discovery, and Azure Info Protection
- 16. THE UGLY
- 17. Office 365 is Bought and Not Sold 17 • Not a considered employee experience • No notion of employee journeys • Collection of features getting added, replaced, shuffled around • MS Teams will not save you
- 18. Customer-Centered Digital 18 CDN/ OVP CRM Ad Management Identity & Access M anagem ent Testing&Optimization Marketing Data Warehouse Mobile- Security Analytics Privacy PersonalizationUserExperience (UX)Standards Product Info M anagem ent ENTERPRISE SERVICES Ecommerce Campaign & Lead Management SocialEngagement &Analysis Content& Experience M anagem ent Digital& M edia AssetM anagem ent Customer Support BUSINESS PLATFORMS JOURNEYS Wishlists Take Delivery Compare SuggestedProducts Buy Search Deals Get Updates Use Branded Apps InteractRegisterAttend Recommend Follow Connect Critique Share Search Brow se Learn Sign Up Personalize Peruse Im ages W atch Video Troubleshoot Feedback Inquire T R ANSACT BELONG DISCOVER Inspi ration Utility Delight Value Enablement
- 19. 19 From Customer-centered to Employee-centered
- 20. Employee-Centered Digital Workplace Reference Model realstorygroup.com TM Hum an Capital M anagem entProfessional Developm ent E-learning Productivity Documents Presentations Spreadsheets TravelBenefitsExpenses Self-Service CRM and SFA Financial Mgmt Business Process Mgmt Line of Business Email Tasks Calendar Groupware IM Video Conferencing Unified Communications Extranet FileSharing TeamSpaces Collaboration Com m unities Social Q &A Innovation Social Activity Stream s Portaland Integration Mobile EnablementAnalytics UserExperience (UX)Standards Security Governance Compliance Search Identity andAccessManagement ENTERPRISE SERVICES BUSINESS PLATFORMS SPECIFIC APPLICATIONS M Y WORK OURW O R K WORK BETTER Ease Efficiency Effectiveness Growth Recognition Different Reference Model… 20
- 21. Employee-Centered DW calls question on UX • Outside-in Approach • From screen to systems, rather than systems to screen • Employee-centered rather than Enterprise- centered • UX methodologies from public web • User journeys and top tasks • Workplace “Contextual Inquiry” • Personas and Journeys Drive Plan • How to do this in O365? • Likely need to connect to other systems • Likely need to customize and extend • Consider packaged add-ons before you build • But more tools is not a panacea… Employee-Centered Digital Workplace Reference Model realstorygroup.com TM Hum an Capital M anagem entProfessional Developm ent E-learning Documents Presentations Spreadsheets TravelBenefitsExpenses Self-S CRM and SFA Financial Mgmt Business Process Mgmt siness Email Tasks Calendar Grou IM Video Conferencing Unified Communications Extranet FileSharing TeamSpaces Collaboration Com m unities Social Q &A Innovation Social Activity Stream UserExpe (UX)Sta Governance Compliance Search BUSINESS PLATFORMS SPECIFIC APPLICATIONS M Y WORK OURW O R K WORK BETTER Ease Efficiency Effectiveness Growth Recognition 21
- 22. IM File Share & Sync Core HR Finance Marketing & Sales IT & Operations HR Analytics Payroll, Recruiting & Workforce Mgmt HCM & Major Business Lines Learning & Development Portals & Identity Mgmt Travel, Time & Expense Mgmt KM & Search Self Service Employee Experience Technology Email Unified Communication Team Chat Ent Social Network ECM & DM Mobile & Wearables Communities Innovation Task Mgmt AI & Cognitive Intranet Authoring & Wiki Engagement Collaboration & Communication 22
- 23. The Omnichannel Technology Stack Model for the 2020s CRM & SFA Salesforce Automation & Relationship Mgmt Social Engagement Engage in social media & communities Email & Marketing Automation Manage outbound messaging WCM Manage web content & inbound experience DAM / MAM Manage image, video, & audio assets CONTENT & ENGAGEMENT MANAGEMENT SERVICES Social Email Web Mobile Print Video Voice ENTERPRISE FOUNDATION SERVICES CIAM: Customer Identity & Access Management, and SSO Operations Hubs Creative & Content Development, Campaign Scheduling, Resource Mgmt Journey Orchestration & Decisioning Omnichannel engagement and personalization: rules and paths Omnichannel Content Platform Content object store for base components Customer Data Platform (CDP) Definitive consumer data & segments Intelligence Hubs: Analytics, Reporting & Visualization, Predictive Modeling, Dashboards Advertising Generate demand Applications Deliver services E-commerce Sell things Distribution Deliver via channel Contact Center Answer questions INTERACTION & DELIVERY SERVICES Service & Support Address customer inquiries and problems PoS / F2F ENGAGEMENT CHANNELS Copyright, 2019 - Real Story Group
- 24. Omnichannel Means Key Services Move Lower in Your Stack CHANNEL-SPECIFIC Contextualization Assembly Delivery Interaction ENTERPRISE-WIDE Core Data Core Content Insights Orchestration Personalization Omnichannel Collaboration Enterprisewide Accessibility Context: moving capabilities from individual silos to enterprise-wide availability ORDER TAKERS DECISION MAKERS Copyright, 2019 - Real Story Group
- 25. Four Key Business Services in Enterprise Foundation Layer Listening, mapping, executing, viewing, and measuring omnichannel customer journeys Collaborate, create, and schedule – internally and externally Re-use -focused hub for one- stop content access to support omnichannel experiences Unified customer and prospect records, readily available to front-line CX specialists and systems to leverage across channels Copyright, 2019 - Real Story Group
- 26. Don’t be this guy…. I love the smell of O365 in the morning… I dunno, which Office 365 service should we use for this?? www.realstorygroup.com