This session is designed specifically for the Digital Inclusion Fellows, though other NTC attendees are welcome to attend.
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http://www.nten.org/session/digital-inclusion-program-sustainability-documenting-lessons-sharing-successes-and-transitioning-work/
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This is a teaching session was prepared by Denise Linn and targeted to intermediate Microsoft Excel users — people who are comfortable in Excel, but maybe haven't used more advanced formulas or pivot tables. This session was designed for a journalist audience or people that generally use data to uncover, inform, or enrich a story.
Presentation and meeting guide for the first Connect Chicago Digital Skills Road Map Working Group hosted at the Chicago Community Trust on September 9, 2016. This working group formed out of conversations from the Connect Chicago Meetup events. Find out more about the Meetup at http://meetup.com/connectchicago
Driven by the many challenges facing digital workplace practitioners today, knowledge management has spent the last 20 years building up rich practice around nurturing collaboration, knowledge sharing and content. In this workshop, learn how to help your employees connect with information and each other. Let knowledge management do what it does best: avoid reinventing the wheel.
Major research studies are indicating the importance of equipping the workforce with the skills to work digitally. However, many organizations are failing to address this challenge. This workshop corrals a selection of examples of best-practice digital skills initiatives inside a range of organizations.
Elizabeth Marsh (DWG) and Kate Simmons ( Allen & Overy) present their view and experiences on the shift from intranet management to digital workplace leadership. This is a presentation from the Intranet Now (un)conference in Seoptember 2014, London.
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Digital Inclusion Program Sustainability: Documenting Lessons, Sharing Successes, Transitioning Work #16NTC
1. #16NTCdi | @DKLinn | @SmartChicago
Denise Linn, Program Analyst for the Smart Chicago Collaborative
#16NTC | March 25, 2016
Digital Inclusion Program Sustainability:
Documenting Lessons, Sharing
Successes, and Transitioning Work
2. Background on this session:
Here are the session notes: http://po.st/di-16NTC
Here is the session hashtag: #16NTCdi
This session will be fairly city-focused
This session is partly tailored to NTEN’s National Digital Inclusion Fellows
(DIFs). Their projects include setting up basic computer skills courses,
increasing home internet usage, and volunteer recruitment and training.
#16NTCdi | @DKLinn | @SmartChicago
4. About Me
I work for the Smart Chicago Collaborative and I manage the Connect
Chicago initiative.
I’m an AmeriCorps VISTA alumna — I conducted a year of service in
broadband adoption & digital inclusion in North Carolina.
Many hats in the digital inclusion space: national volunteer, bureaucrat,
researcher, fellow, program analyst.
#16NTCdi | @DKLinn | @SmartChicago
5. The Smart Chicago Collaborative
is a civic organization devoted
to improving lives in Chicago
through technology.
#16NTCdi | @DKLinn | @SmartChicago
6. About Smart Chicago Collaborative
We were founded in 2011 by the City of Chicago, The Chicago Community
Trust & the MacArthur Foundation.
We care about access to the Internet, digital skills, and data.
#16NTCdi | @DKLinn | @SmartChicago
11. Digital Inclusion isn’t just
….the “homework gap”
….the % of at-home broadband adoption
….securing faster networks for your city
….teaching kids to program
#16NTCdi | @DKLinn | @SmartChicago
12. Digital Inclusion
Closing the gap that exists between those
that have the access to today’s standard
Internet & technology offerings (and know
how to use them) and those that don’t
#16NTCdi | @DKLinn | @SmartChicago
13. Digital Inclusion Programming Features
Access programs (reduced or free monthly
subscriptions, hotspot lending, public Wi-Fi)
Digital skills training (to both trainers and trainees)
Public computing labs & community technology
spaces
Device lending and reuse programs
Best when offered
simultaneously
within one
program OR
offered across
coordinated,
partnered
programs
#16NTCdi | @DKLinn | @SmartChicago
14. Three levels of sustainability to address:
1. Digital Inclusion Project Sustainability: Are we addressing
a true need? Do we have the stable support to continue?
2. Organizational Sustainability: Is this work aligned with our
mission & priorities? Do we have the time & staff to continue
investing in this?
3. Ecosystem Sustainability: Is there a community of
sharing/collaboration? Is there political support? Across
organizations, are we addressing our city’s access & skills
gaps?
#16NTCdi | @DKLinn | @SmartChicago
15.
16. Digital Inclusion Lessons
Tap into national communities & resources (ex: Community Connectivity
Initiative out of the NTIA or Next Century Cities)
Recognize that broadband adoption isn’t the only metric for success. Also
measure engagement with technology, use & skills.
Partner with everyone in your city doing this work — including the
people/organizations that don’t realize they are!
Check your assumptions. Ask residents about their needs, preferences,
and expectations on digital inclusion resources.
#16NTCdi | @DKLinn | @SmartChicago
19. Challenge #1: Inventorying &
Organizing a Year of Work
Each fellow cited multiple types of content
they have used to document their year and
multiple tools they’ve used to share work.
#16NTCdi | @DKLinn | @SmartChicago
20. Challenge #1: Inventorying &
Organizing a Year of Work
Take time now to centralize your work &
create “meta documents.”
#16NTCdi | @DKLinn | @SmartChicago
21. Challenge #2: Passing off
relationships
“...having the partners transition the trust
to another person might be a challenge.”
#16NTCdi | @DKLinn | @SmartChicago
22. Challenge #2: Passing off
relationships
If possible, pass off relationships in
person. Do your best to capture & share
tacit knowledge about key partners.
#16NTCdi | @DKLinn | @SmartChicago
23. Challenge #3: The Unknown
Hand-off
Most Fellows are transitioning their
personal project to either “the institution
in general” or “I don’t know”
#16NTCdi | @DKLinn | @SmartChicago
24. Challenge #3: The Unknown
Hand-off
When in doubt, customize your transition
material for someone with zero familiarity
with your field. Define everything. Make no
assumptions! #16NTCdi | @DKLinn | @SmartChicago
25. Challenge #4: Avoiding
Institutional Overload
“People are already very busy...layering
new responsibilities on them would be
relatively hard, but definitely worth it.”
#16NTCdi | @DKLinn | @SmartChicago
26. Challenge #4: Avoiding
Institutional Overload
If possible, break your project into smaller,
contained pieces for people to own.
#16NTCdi | @DKLinn | @SmartChicago
27. Challenge #5: “The work isn’t
done.”
“I am still implementing ideas & I have yet
to determine if they will be successful
enough for the leadership to notice and be
willing to sustain.” #16NTCdi | @DKLinn | @SmartChicago
28. Challenge #5: “The work isn’t
done.”
The definition of success is not always
accomplishing exactly what you initially set
out to accomplish.
#16NTCdi | @DKLinn | @SmartChicago
29. Frameworks + Tips for
Preserving & Transitioning
Fellowship Work
#16NTCdi | @DKLinn | @SmartChicago
30. The best thing you can do to
smooth out transitions and
sustain your work?
On day #1, build documentation &
openness into your routine.
#16NTCdi | @DKLinn | @SmartChicago
31. What we do at Smart Chicago:
We have a constantly updated internal operations manual
Slack + Dropbox + Google docs Integration for internal communications
and document management
We share via our blog, Slideshare, on Twitter, on Flickr…
Smart Chicago publishes books!
“Publish or perish.”
#16NTCdi | @DKLinn | @SmartChicago
32. A Framework for Transition Planning
Records of your work Narrative of your work
organize +
prioritize
customize
Emails
Program data
Meeting notes
Pictures
Reports
Presentations
Budgets
Flyers
Curriculum
Planning documents
Successes
Failures
Missed opportunities
Best practices
Key cases
Legacy of your work
#16NTCdi | @DKLinn | @SmartChicago
Recommendations
Next steps
Inspiration/motivation
33. A Framework for Transition Planning
Records of your work Narrative of your work
organize +
prioritize
customize
Emails
Program data
Meeting notes
Pictures
Reports
Presentations
Budgets
Flyers
Curriculum
Planning documents
Successes
Failures
Missed opportunities
Best practices
Key cases
Recommendations
Next steps
Inspiration/motivation
Legacy of your work
Don’t stop here!
#16NTCdi | @DKLinn | @SmartChicago
34. Tip: Create a Comprehensive Artifact
A comprehensive artifact (ex: book or report) of your fellowship would have:
❏ Personal motivation & narrative
❏ Goals & work plans for the Fellowship
❏ Notable successes & challenges
❏ Your favorite tools, tricks, & how-to’s
❏ 3 big picture lessons in digital inclusion in your city
❏ Recommendations for changing, sustaining, scaling or replicating the
work started during your Fellowship
❏ Index of or links to public documents or records of your work
We do this at Smart Chicago for some of our projects: cutgroupbook.org
#16NTCdi | @DKLinn | @SmartChicago
35. Tip: Create a Short, Shareable Artifact
You can create a short, shareable artifact of your fellowship to compliment
your comprehensive artifact. Examples:
❏ An infographic of program data (think Infogr.am)
❏ A one page case
❏ A reflective blog post on your fellowship
❏ A personal website (think WordPress, Sqaurespace)
❏ A timeline of your fellowship (think Storify)
An imperfect personal example: https://storify.com/dklinn/my-year-of-
service
#16NTCdi | @DKLinn | @SmartChicago
36. Tip: Ask for feedback
Don’t be afraid to ask partners for feedback.
The checklist:
❏ Ask about your work style, collaboration style
❏ Ask about how your Fellowship goals matched with their
organizational/personal mission
❏ Ask to keep in touch!
You can do this in person, use forms, or use both. FYI, I like Wufoo!
#16NTCdi | @DKLinn | @SmartChicago
37. Big-picture goals beyond your host organization:
Think of yourself. Get what YOU need out of you fellowship transition!
Keep & showcase your best work and take-aways for your next steps.
Strengthen your city’s digital inclusion ecosystem. Share your records
& recommendations with partners.
Strengthen the DIF community. Share your work on NTEN’s DIF
platform.
Help make the whole field better. The digital inclusion/digital equity space
is growing and getting more collaborative.
#16NTCdi | @DKLinn | @SmartChicago