Understand how New York City's Commission on Human Rights implemented a new digital application to a union workforce that was working to be digitally fluent. In this session, learn the importance of including diverse users from different levels of an organization with implementing digital solution.

1. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive:
NYC Commission on Human Rights
Digital Workplace
Stacey Blissett
Chief Information Officer
NYC Commission on Human Rights

2. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
NYC Commission on Human Rights
The New York City Commission on Human Rights is charged with
the enforcement of the Human Rights Law and with educating the
public and encouraging positive community relations.

3. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Agenda
• What is Digital Transformation?
• Culture
• Key Pillars
• What is a Digital Workplace?
• Deep Dive: NYCCHR Digital Workplace
• Things to Consider
• Q&A

4. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
What is Digital Transformation?
Creating a culture where people and technology
solutions are able to adapt to change at a pace that
aligns best with the organization’s strategy and
mission.

5. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
• Impossible to Achieve
• Stifles Innovation
• False Sense of Completion
Culture:
Perfection

6. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
• Promote Development
and Growth
• Learn from Failures
• Supportive
• Innovative
Culture:
Promote Progress, NOT Perfection

7. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Key Pillars
Trust
Engagement
Action
Modification

8. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Key Pillars
• Customer Centric
• Proactive
• “No” is Not an Answer
• Under Promise,
Over Deliver
Trust

9. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Key Pillars
• Purpose
• Attend Trainings
• Get Involved
• Appreciation Engagement

10. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Key Pillars
• Determine the Gap
• Incremental Improvement
• Involve Staff
• Implement and Verify Action

11. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Key Pillars
• Adapt
• Restructure
• Upskill
• Scalable Modification

12. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Questions?

13. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
What is a Digital Workplace?
An ecosystem of technology solutions that improves
the experience of employees by enabling them to be
agile, collaborative and productive.

14. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Business Need

15. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Business Need

16. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Objective

17. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Challenges
?
?
?

18. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Application Selection

19. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Approach
?
?
!
?

20. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Approach: Law Enforcement Bureau (LEB)
• Largest Department
• Legacy Systems
• Shadow IT

21. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Approach: Communications
• Increasing Request
• Use of Incorrect Agency Materials
• Communicate within agency

22. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Approach: Information Technology
• Request Service
• Project Management
• Information

23. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Approach: Domino Effect

24. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace

25. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
What’s Next?

26. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Questions?

27. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive: NYCCHR Digital Workplace
Live Walk-through

28. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Things to Consider
• Security
• Service Level Agreement
• Disengagement
• Data
• Ethics

29. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Questions?

30. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Thank You!

31. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Appendix: LEB DYNA Screen Shot

32. NYC.gov/HumanRights @NYCCHR BILL DE BLASIO, Mayor • CARMELYN P. MALALIS, Commissioner/Chair
Deep Dive:
NYC Commission on Human Rights
Digital Workplace
Stacey Blissett
Chief Information Officer
NYC Commission on Human Rights