This document discusses the human element of knowledge management and working out loud. It notes that while working out loud is a fundamental digital workplace skill, not everyone does it. It suggests guided mastery over time and peer support can help change behaviors in a scalable and sustainable way. Surveys found working out loud helps create a connected company and enriches people's everyday lives. The key is focusing on people, not just technology.

1. The human element
of Knowledge Management
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workingoutloud.com
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4. “How can we leverage
this naturally occurring learning?”

5. “2-way radios.”

6. 15 years later…

7. "The big challenge was the
work practice and motivation…
participation would be an
added duty to an already tightly
controlled workday.”

8. "Once we enabled them to
attach their name, it became a
professional peer process.
They’re proud of their solutions
and are recognized for it.”

9. 15 years later…

11. “ESNs are
about people +
digital technology.
Focus in
that order.”
- - Dion Hinchcliffe,
- “What We Know About Making
- Enterprise Social Networks Successful Today”

13. Autonomy,
Mastery,
& Purpose

14. Working Out Loud

15. Relationships
Generosity
Visible work
Purposeful discovery
A growth mindset5
Elements of Working Out Loud

19. “Perhaps the
most fundamental
digital workplace
skill.”
- Dion Hinchcliffe,
Author & Chief Strategy Officer

20. How would you work out loud
at your organization?

24. But not everybody does it.

28. How do you change behavior
in a way that’s both
scalable & sustainable?

29. Guided mastery over time

30. Peer support

32. “What am I trying to accomplish?”
“Who is related to my goal?”
“How can I contribute to them
to deepen our relationship?”

34. “Empowered.”

39. 97%“Helps us become a connected
company in the digital age.”

40. 91%“My circle is an enrichment
in my everyday life.”

44. Working Out Loud.
The human element of KM.
workingoutloud.com
@johnstepper