A work team consists of employees from diverse backgrounds working together on projects for a specific period of time. Teams generate synergy by coordinating individual efforts, resulting in performance greater than the sum of individual contributions. Effective teams provide benefits like improved organizational performance, innovation, and employee satisfaction. There are different types of teams like problem-solving teams, self-managed teams, and cross-functional teams comprising members from various departments. Teams are important for total quality management and can benefit from diversity but also face challenges from diversity.

1. UNDERSTANDING
WORK TEAMS

2. UNDERSTANDING WORK TEAMS
• Team consists of employees from diverse
managerial and professional backgrounds
working for a specific period of time on
certain projects.
• According to Stephen Robbins a work team is
a collection of people whose individual efforts
result in a level of performance which is
greater than the sum of their individual
contributions.
• Teams generate synergy by coordinating the
efforts of the individual members.

3. BENEFITS OF WORK TEAMS

4. • Improved Organizational Performance
• Reduces wastage, minimizes errors
• Innovative solutions
• Improves quality, productivity & customer
service
• Employee Benefits
• Quality of work life
• Reduces stress
• Work satisfaction
• Less use of employee assistance programs

5. BENEFITS OF WORK TEAMS
• Reduced cost
• Reduces wastage's
• Lower turnover & absenteeism
• Fewer injuries
• Organizational enhancement
• Innovation & flexibility
• Quick adaptation to face the competition

6. WORK GROUPS VS WORK TEMS
VS

7. DIFFERENCES BETWEEN GROUPS &
TEAMS
Work Group
A group that interacts primarily to
share information and to make
decisions to help each group
member perform within his or her
area of responsibility.
Work Team
A group whose individual efforts
result in a performance that is
greater than the sum of the
individual inputs.

8. REWARD SYSTEM

9. REWARD SYSTEM
• Team members are rewarded for learning a set of
skills essential for achieving the goals.
• Sometimes performance of the team is considered.
Reward systems used in team based organization
Skill based pay system
• Mastery in some important skills
• Employees can increase their pay up to certain
level by learning additional skills

10. REWARD SYSTEM
Gain- sharing systems
• Reward all the team members on the basis of the
performance of the organization,division or plant.
• Requires the team to exceed baseline performance
• May disappoint employees in poor business
conditions.
Team bonus plan
Each team should achieve certain specific
performance targets.

11. TYPES OF WORK TEAMS
• On the basis of objectives teams can be classified into
Problem solving Teams
• One of the earliest forms of teams
• Consist of 5-12 employees from the same departments
• Members meet for specific number of hours per week to
discuss about improving quality,efficiency & work
environment
• Temporary teams to solve a specific problem
• Authority to implement their suggestions is not given
• Established to make recommendations for others
• Ex American companies

12. TYPES OF WORK TEAMS
• Commonly used problem solving team is Quality circles
• QC is a small group of employees in the same work area
where employees meet voluntarily & regularly about an
hour every week to identify,analyze & resolve work
related problems.
• First formed in Japan
The objective of QC are
• Improving quality of work life, change in attitude
• Developing employees & utilizing their maximum
potential
• Involving people at different levels
• Motivating employees & providing conducive
environment

13. SELF- MANAGED WORK TEAMS
• These teams can give solutions to problems,
implement them & be held responsible for the
results
• Autonomous teams
• Consists of 10-15 employees & to them
supervisors responsibilities are assigned
• They select their own members & evaluate their
performance by themselves
• The supervisor plays a role of facilitator
• HP,Xerox,GE, PepsiCo

14. CROSS FUNCTIONAL TEAMS
• Consists of employees from same hierarchical
level,but from different functional areas.
• A task force & committee is also considered as a
cross functional team.
• Ex Toyota, Honda ,General motors
• The teams consists of members from the cross
section of the organizations
• The teams efficiently manage operational activity
& programs for new product development

15. A Team-
Effectivenes
s Model
E X H I B I T 9–3
E X H I B I T 9–3

16. Creating Effective Teams

17. Creating Effective Teams

18. Key
Roles of E X H I B I T 9–4
E X H I B I T 9–4
Teams

19. Creating Effective Teams (cont’d)

20. Creating Effective Teams (cont’d)

21. TEAMS & TOTAL QUALITY
MANAGEMENT
• TQM focuses on customer relationship & build an
environment of trust & openness.
• Requires high level of communication,adaptation,
coordination & sequencing.
• Ford company initiated TQM to deal with the
problems faced by the organization & accordingly
worked out certain norms
• Small size teams,trained members, Authority to
study the problem,champion of the team were the
important features

22. TEAMS & WORKFORCE DIVERSITY
• Diversity is helpful in solving problems or in
decision making
• Development of variety of creative & innovative
solutions to problems
• Whereas sometimes diversity may lead to
behavioral problems, & unfavorable impact on
employeesatisfaction,absenteeism productivity &
turnover rates