The various factors that influences an employee to hold a strong grip with his duties and responsibilities in an organisation is well addresses in this presentation. The learners are advised to take up the task given in the presentation to enhance learning.

1. Basic Concepts & Principles of
TOTAL QUALITY MANAGEMENT(TQM)
Employee Involvement &
Teamwork Skills
A Presentation by:
Mr. R.L. SANKARLAL, M.E., MISTE., MSAE., (Ph.D).,
Asst. Professor (Gr-II) /Mech.,
R.M.K. Engineering College

2. Key Take Away… (Previous Session)
• Overview of TQM Principles
• Leadership – Characteristics of a good leader.
• Types of Leadership Styles
• Discussion – Exhibiting Inherent Leadership Qualities during Social
meet in an informal group.
• Quality Statements – Vision, Mission, Quality Policy Statements.
• Strategic Planning
– 7 Steps of Strategic Planning
– Movie Analysis

4. Example of
Strategic
Planning –
Movie Analysis
(Bahubali)
Strategic Plan by the Leader against
Invasion by Mangolians
Discussion with Defense Minister &
others concerned using Model Depiction

5. Measurement
Measurement
Measurement
Measurement
Empowerment/
Shared Leadership
Process
Improvement/
Problem
Solving
Team
Management
Customer
Satisfaction
Business
Results
The Continuous Improvement Process
. . .
5

6. TQM Principles – Major Segments
• Leadership
– Leadership Styles
– Quality Statements
– Strategic Quality Planning
– Quality Councils
• Employee Involvement
– Motivation
– Empowerment
• Team Management
– Teams & Team Work
– Recognition & Reward
– Performance Appraisal
• Continuous Process Improvement
– PDSA Cycle, 5S, Kaizen
• Supplier Relations
– Partnering, Supplier Selection, Supplier rating

8. Employee Involvement
Motivation Theories…
•Maslow’s Hierarchy of Needs
•Herzberg’s Two Factor Theory

9. Maslow’s Hierarchy of Needs

10. Herzberg’s Two-Factor Theory
•Motivation Factors or Satisfiers
– Achievement, Recognition, Nature of Work
Assigned, Respoinsibility, Scope for
Growth/Development
•Hygiene Factors or Dissatisfiers
– Supervisors, Working Condition, Interpersonal
relationships, Pay and security, Company policy &
Administration.

11. Empowerment
- To give the means, ability or Authority
- An Environment in which people have the ability, the confidence
and the commitment to take the responsibility and ownership to
improve the process and initiate the necessary steps to satisfy
customer requirements within well-defined boundaries in order
to achieve organizational values and goals.

12. Three Conditions of Empowerment
Three conditions are necessary for empowering
Employees
•Everyone must understand the need for change
•The system needs to change to the new paradigm
(model/standard)
•The organization must enable its employees.

15. Teams & Teamwork
•Teams are very effective in solving all quality and productivity problems.
•Team is defined as a group of people working together to achieve common objectives or
goals.
•Teamwork is the cumulative actions of the team during which each member of the team
subordinates his interests and opinions to fulfill the objectives or goals of the group.
•Many heads are better than one, especially in meeting ever-changing customer needs.
•Each member of the team have special ability that can be used for the problem. Many
processes are so complex that one person cannot solve completely.
•Based on the synergic effect, whole is greater than sum of its parts. Team work is better
than sum of its member contribution.
•Team builds a rapport with each other that allows everyone to do a better job.
•Teams provide the vehicle for improved communication.

16. Problem-
Solving Team
Cross-
functional
Team
Work Teams
Virtual Teams
Self-Managed Team

17. Recognition & Reward

18. Rewards are usually something which you can touch, feel, and
experience. Rewards can also be of a specific amount.
Recognition, on the other hand, is invisible in nature and it is
priceless in terms of value. An individual can be recognized
without giving a reward.
Recognition & Reward

19. Employee of the Year. The employee of the year award goes to the most
outstanding staff. …
Management and Leadership. ...
Customer Service Award. ...
Years of Service. ...
Sales Award. ...
Health and Safety Award. ...
Retirement Award. ...
IT Department and Innovation Awards.
Examples of Recognition

20. Tangible Rewards include
Monetary Awards,
Wage or Salary Increases,
Bonuses,
Plaques,
Certificates,
Gifts.
Examples of REWARD

21. Performance Appraisal – A scale to Measure

22. Need for the Performance Appraisal

23. Sample Performance Appraisal Form

24. Questions, Queries
& Discussions