Wk1-Lesson-1.pptx
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This document discusses oral communication and its functions. It defines communication as the transmission of knowledge, ideas, feelings, and information between parties. Effective communication is important for building relationships, motivating employees, maintaining control, and providing feedback in business. Communication allows companies to share objectives and policies to guide employee actions. It also opens opportunities for employees to give suggestions and managers to evaluate performance. The document outlines six main functions of communication, including building relationships, preventing further discussion, transmitting information to others, achieving instrumental results, influencing attitudes, and releasing emotions. It provides examples for each function and concludes with an activity to practice communication skills.
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- 1. ORAL COMMUNICATION PREPARED BY: MS. CATHLENE MAE R. SANGLAY
- 2. WHAT IS COMMUNICATION? • It is derived from the Latin word communis which means commonness can be defined as the process of transmitting knowledge, ideas, information, attitudes, feelings and the like. • It is the exchange or the transmission of messages.
- 3. FUNCTIONS OF COMMUNICATION • Oral communication is important in building relationships. • Oral and written can be applied in business communication. To effectively function, good communication should be integrated both inside the organization and when dealing with the outside clients.
- 4. MOTIVATION • Effective communication can help companies and corporations reach general and specific objectives. • For example: • By communicating to sales agents and branch managers that they will receive a bonus if they reach their annual sales quota, they will help the company improve its sales targets.
- 5. CONTROL • A company uses effective communication strategies as a way to maintain discipline over employees and their workplace. • For examples: Sending memorandum and strictly enforcing old or new policies. Performance ratings would be the basis of one’s increase of salary or his/her promotion. • Communication opens the way for clarification which allows employees to interact with their managers.
- 6. PROVIDING FEEDBACK • Communication opens a way for employees, managers, and business owners to share and absorb feedbacks on the agenda taken up during the meeting. • For example: If a small business owner is considering the purchase and installation of CCTV camera, he may first consult with his employees to determine what features the system should include and what suggestions they could provide.
- 7. Other functions of Communication according to John C. Condo Jr. 1. Phatic Communication - We exchange words to show that we recognize the presence of another person and we want to start a conversation with him/her.
- 8. 2. Prevention of Communication - this aims to stop communication. It shows disinterest in the speaker or in the subject and a desire to end a conversation or sometimes even a friendship. - Thus, the second function of communication is to prevent further communication.
- 9. 3. Reading-Transmitting Function - Taking down notes during lecture classes and verbalize it to classmates, friends or other people. - News researchers jot down comments and interactions during interviews from netizens or public officials and sending those messages via social media or radio and TV to all sectors of society.
- 10. 4. Instrumental Communication - When the sender sends a message, it is decoded ad something takes place as a result of the message sent. The effect has been instrumental to the cause of the circumstances. - When a father tells his son to switch off the TV set and the set is turned off, we say that the father’s message was instrumental in the action taken by the son. As Christians, we believe that our prayers are instrumental in the conversion of sinners and in the attainment of peace.
- 11. 5. Affective Communication - Some comments openly spoken could either make or break the person and they can bolster an attitude we want him to be. - Compliments, praise, flattery, as well as insults and criticisms belong to this.
- 12. 6. Catharsis - This is the purging of the emotions or relieving of emotional tensions, especially through certain kinds of art, as tragedy or music. - When a person is furious, offended or restless, or troubled he often vents out his true feelings. He yells, weeps, or seeks refuge for assistance. - Such is a cathartic emotion which could be his way of escaping and relieving the pain.
- 13. ACTIVITY THINK-PAIR-SHARE Talk to your partner about anything about themselves. Share it to the class.