Leading with Genuine Customer ExperiencesStoryworks1
Captured during an engaging webinar series about creating genuine customer experiences with guest speakers from ADP and Storyworks1. Together they provided a fresh look into the customer experience and uncovered the keys to building a genuine human connection, regardless of external factors.
Highlights:
A new understanding of today’s customer experience
Breakdown of the real components behind genuine connections
How to create meaningful messages that break through the clutter
12 Customer Service Phrases You Can Never Go Wrong WithServetel
The quality of your customer service delivery is either a deal-breaker or maker. Here are 12 customer service phrases that will help you provide an excellent customer service for your business.
Feedback campaigns are vital to business continuity. It is great way to understand customer behaviour and capitalise on latest trends.
This presentation will take you through some easy tips for an effective feedback campaign:
1. Short surveys
2. Consistent campaigns
3. Prompt action
4. Self evaluation
5. Get detailed feedback
Leading with Genuine Customer ExperiencesStoryworks1
Captured during an engaging webinar series about creating genuine customer experiences with guest speakers from ADP and Storyworks1. Together they provided a fresh look into the customer experience and uncovered the keys to building a genuine human connection, regardless of external factors.
Highlights:
A new understanding of today’s customer experience
Breakdown of the real components behind genuine connections
How to create meaningful messages that break through the clutter
12 Customer Service Phrases You Can Never Go Wrong WithServetel
The quality of your customer service delivery is either a deal-breaker or maker. Here are 12 customer service phrases that will help you provide an excellent customer service for your business.
Feedback campaigns are vital to business continuity. It is great way to understand customer behaviour and capitalise on latest trends.
This presentation will take you through some easy tips for an effective feedback campaign:
1. Short surveys
2. Consistent campaigns
3. Prompt action
4. Self evaluation
5. Get detailed feedback
Transcript analysis is a powerful tool with a plethora of benefits. Businesses can leverage this technique to improve their overall customer experience, improve call center metrics, boost marketing campaigns and much more.
Learn more about this technique here and boost your business communication operations.
Service Catalogue workshop - TOPdesk on Tour 2015TOPdesk
TOPdesk understands that customer contact is essential in determining the quality of your services. The Service Catalogue offers your customers a clear overview of all provided services and helps you manage expectations. One of our specialists will be hosting an interactive session on how you can set up and strengthen the quality of your organisation’s Service Catalogue.
Improve Call Centre KPIs With Predictive DiallersSaurabh Sharma
Enhance your customer interactions and provide a seamless workflow experience for your agents. Let’s check out how to improve call centres KPI with a predictive dialer in this slideshare.
How To Resolve Your Support Tickets FasterHappyFox
A HappyFox Webinar On How To Resolve Your Support Tickets Faster
Learn About:
Appreciating the importance of measuring Mean Resolution Time.
Tracking and managing Mean Resolution Time.
Methods to improve Mean Resolution Time of your support process.
How HappyFox Help Desk helps you to improve your Mean Resolution Time.
What happens once you won a sale? Do you train your users? Do you provide support? There are a lot of options.
We didn't know the answer. So we surveyed a bunch of CEO's and came back with some answers. Check them out.
You can add your expertise and thoughts by filling out the survey at: http://www.surveygizmo.com/s3/1331502/Client-
Engagement-Implementation-Survey
Or just follow me on Twitter @StartupDiving
7 Signs That you are in a Contact Centre and not a Call CentreSaurabh Sharma
Are you confused between a call centre and a contact centre? Look for these signs that differentiate a call centre from a contact centre. Check this slideshare to know about it.
Building a Business Case for Replacing Your Call Center ACDGenesys
As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience.
View this slideshare and learn how to:
Compute cost savings from pooling agent resources
Calculate hardware and maintenance savings
Estimate the benefits of a consistent customer experience
Get more in the white paper: Should You Update or Abandon Your Call Center ACD? Why Companies Choose SIP-Based Contact Centers http://gsys.co/VGQxK
To optimize your company’s success, you want to find ways to make the lives of your customers as frictionless as possible and anticipate their problems before they know they have them. To help achieve this, you need to create customer success playbooks.
Customer success playbooks help maximize your ability to ensure your customers are happy. They are a framework that includes the set of steps a customer success manager should take to achieve a desired goal and what segment of customers they should focus their proactive efforts on.
Transcript analysis is a powerful tool with a plethora of benefits. Businesses can leverage this technique to improve their overall customer experience, improve call center metrics, boost marketing campaigns and much more.
Learn more about this technique here and boost your business communication operations.
Service Catalogue workshop - TOPdesk on Tour 2015TOPdesk
TOPdesk understands that customer contact is essential in determining the quality of your services. The Service Catalogue offers your customers a clear overview of all provided services and helps you manage expectations. One of our specialists will be hosting an interactive session on how you can set up and strengthen the quality of your organisation’s Service Catalogue.
Improve Call Centre KPIs With Predictive DiallersSaurabh Sharma
Enhance your customer interactions and provide a seamless workflow experience for your agents. Let’s check out how to improve call centres KPI with a predictive dialer in this slideshare.
How To Resolve Your Support Tickets FasterHappyFox
A HappyFox Webinar On How To Resolve Your Support Tickets Faster
Learn About:
Appreciating the importance of measuring Mean Resolution Time.
Tracking and managing Mean Resolution Time.
Methods to improve Mean Resolution Time of your support process.
How HappyFox Help Desk helps you to improve your Mean Resolution Time.
What happens once you won a sale? Do you train your users? Do you provide support? There are a lot of options.
We didn't know the answer. So we surveyed a bunch of CEO's and came back with some answers. Check them out.
You can add your expertise and thoughts by filling out the survey at: http://www.surveygizmo.com/s3/1331502/Client-
Engagement-Implementation-Survey
Or just follow me on Twitter @StartupDiving
7 Signs That you are in a Contact Centre and not a Call CentreSaurabh Sharma
Are you confused between a call centre and a contact centre? Look for these signs that differentiate a call centre from a contact centre. Check this slideshare to know about it.
Building a Business Case for Replacing Your Call Center ACDGenesys
As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience.
View this slideshare and learn how to:
Compute cost savings from pooling agent resources
Calculate hardware and maintenance savings
Estimate the benefits of a consistent customer experience
Get more in the white paper: Should You Update or Abandon Your Call Center ACD? Why Companies Choose SIP-Based Contact Centers http://gsys.co/VGQxK
To optimize your company’s success, you want to find ways to make the lives of your customers as frictionless as possible and anticipate their problems before they know they have them. To help achieve this, you need to create customer success playbooks.
Customer success playbooks help maximize your ability to ensure your customers are happy. They are a framework that includes the set of steps a customer success manager should take to achieve a desired goal and what segment of customers they should focus their proactive efforts on.
With a dedicated team focussed on keeping the customers happy, thyssenkrupp elevator systems are driven by a global service strategy and it starts with listening to the customers and responding with tailored solutions to meet their needs.
„Customer Visit Management System®” is a revolutionary approach that focuses on all aspects of the customer visit and is tightly integrated with your processes and systems.
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
Daily value updation of portfolio value -stocks, mutual funds and debt products
Report generation for quarterly, year end, daily frequency.
Returns calculation for quarterly, yearly and adhoc frequency.
Comparison of returns with SENSEX or NIFTY for any given period.
Fee calculation and Bill generation based on Assets under management.
Tracking of inflow and outflow of funds for investment
Tracking of dividends paid by companies, and including this in the returns.
Tracking of brokerage, STT paid per stock transaction and adjusting this in final return calculation (post expenses).
Emailing clients their statements with logo on it, and a brief update on their portfolio.
Directly syncing software to outlook email.
Explore the multifaceted world of Muntadher Saleh, an Iraqi polymath renowned for his expertise in visual art, writing, design, and pharmacy. This SlideShare delves into his innovative contributions across various disciplines, showcasing his unique ability to blend traditional themes with modern aesthetics. Learn about his impactful artworks, thought-provoking literary pieces, and his vision as a Neo-Pop artist dedicated to raising awareness about Iraq's cultural heritage. Discover why Muntadher Saleh is celebrated as "The Last Polymath" and how his multidisciplinary talents continue to inspire and influence.
Hadj Ounis's most notable work is his sculpture titled "Metamorphosis." This piece showcases Ounis's mastery of form and texture, as he seamlessly combines metal and wood to create a dynamic and visually striking composition. The juxtaposition of the two materials creates a sense of tension and harmony, inviting viewers to contemplate the relationship between nature and industry.
2137ad - Characters that live in Merindol and are at the center of main storiesluforfor
Kurgan is a russian expatriate that is secretly in love with Sonia Contado. Henry is a british soldier that took refuge in Merindol Colony in 2137ad. He is the lover of Sonia Contado.
2137ad Merindol Colony Interiors where refugee try to build a seemengly norm...luforfor
This are the interiors of the Merindol Colony in 2137ad after the Climate Change Collapse and the Apocalipse Wars. Merindol is a small Colony in the Italian Alps where there are around 4000 humans. The Colony values mainly around meritocracy and selection by effort.
3. Our idea: the terminal tracker
Implement a tool to track the location of our clients‘ terminal
• from the moment a contract is signed rsp. the contract is in our system
• when a terminal comes in for repair/replacement
4. The effects
1) We can keep our clients informed on where his terminal is, when he can
expect it (back) whenever he asks rsp. we can communicate proactive
+ Client Satisfaction
+ positive/professional awareness of CCV
2) It enables us to analyze the journey of a terminal as well as several
processes (from contract to delivery/installation, receipt for repair to delivery,
etc.)
Simplify processes
Reduce delivery times
Eliminate duplication/empty runs/“historic“ processes
+ Client Satisfaction
+ Employee satisfaction
+ positive/professional awareness of CCV
- client frustration
- employee frustration
5. Lean processes reduce efforts and costs
Happy clients are happy to pay their invoices, buy again and recommend CCV
Sales increase
We win!
Be
profitable
Efficiency
is
trigger
Focus
Act
sustainable
Analysis of the processes increases efficiency
Focus on client satisfaction and cost reduction
All effects are longterm and therefore sustainable:
Simplify processes
Shorter delivery times
No more duplication/empty runs
