The document proposes implementing a terminal tracking tool to track client terminals from contract signing through repair and return. A team of 5 people - Wendy Di Mauro, Sabrina Moroder, Frank Rösler, Antonio Perez, and Daniel Frick - presents the idea. The tool would allow clients to track terminals and the company to analyze processes, simplify workflows, reduce delivery times and duplicate efforts. This would improve client and employee satisfaction while increasing efficiency and reducing costs. The effects would be long-term and sustainable, helping the company become more profitable through increased sales and happier clients.

1. www.ccv.ch
info@ch.ccv.eu
Let‘s win!
Team:
Wendy Di Mauro,
Sabrina Moroder,
Frank Rösler,
Antonio Perez,
Daniel Frick

2. Our topic
Be
profitable
Act
sustainable
Focus Efficiency
Is trigger

3. Our idea: the terminal tracker
Implement a tool to track the location of our clients‘ terminal
• from the moment a contract is signed rsp. the contract is in our system
• when a terminal comes in for repair/replacement

4. The effects
1) We can keep our clients informed on where his terminal is, when he can
expect it (back) whenever he asks rsp. we can communicate proactive
+ Client Satisfaction
+ positive/professional awareness of CCV
2) It enables us to analyze the journey of a terminal as well as several
processes (from contract to delivery/installation, receipt for repair to delivery,
etc.)
 Simplify processes
 Reduce delivery times
 Eliminate duplication/empty runs/“historic“ processes
+ Client Satisfaction
+ Employee satisfaction
+ positive/professional awareness of CCV
- client frustration
- employee frustration

5. Lean processes reduce efforts and costs
Happy clients are happy to pay their invoices, buy again and recommend CCV
 Sales increase
We win!
Be
profitable
Efficiency
is
trigger
Focus
Act
sustainable
Analysis of the processes increases efficiency
Focus on client satisfaction and cost reduction
All effects are longterm and therefore sustainable:
 Simplify processes
 Shorter delivery times
 No more duplication/empty runs

6. www.ccv.ch
info@ch.ccv.eu
Thank you