This document proposes an idea called "Happen Points" to motivate employees at CCV. The idea is to create a points system where employees can give each other points for collaborating to solve problems or complete work. Employees, departments, and the company would earn points. At the end of the year, top point earners could receive rewards like gifts or trips. The document outlines how the points system would work and be implemented using existing technology like an internal app or intranet. It also proposes expanding the points system to allow customers and partners to participate.
Email marketing is one of the important channels of marketing utilized by organizations today. It not just helps organizations to position their image and draw in prospects yet can likewise assist in achieving cosmic deals income.
http://www.emaildatabase.marketing/database-marketing/
Video Training for Get Clients Now! Introduces the program and explains how it works to bring more clients to your business. In the training you will partially complete the Action Worksheet.
5 Things We Learnt Building a Product (as an Agency)Jon Busby
My talk from the January Meetup of the Marlow [Dev] group. This talk covers the elements we learnt moving from an Agency skillset to a "product" skillset.
A smooth and effortless onboarding process is critical to customer success.
Yet, onboarding is multi-faceted. The first touches on the customer journey can be a mix of product, people, and processes, adding to the complexity of the task.
For that reason, it can be difficult to know what to prioritize, how to improve, and even where to start.
While NPS and CSAT are essential to a solid Voice of the Customer Program, Customer Effort Score (CES) has proven to be the best CX metric to measure onboarding success.
Acquiring customers 5-7 times more expensive than retaining customers. Learn how you can start retaining your customers and improve your bottom line.
Here's why customers cancel their contracts:
- 68% customers leave because they were unhappy with the service
- 14% were unhappy with product/service
- 9% jumped to a competitor
Now watch the slideshare to discover 9 ways to keep your customers happy :) and in turn, keep their business.
Learn more: http://blog.clientheartbeat.com/9-customer-retention-strategies-for-msps/
How to Build Your Customer Onboarding PlaybookAmity
Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behavior change, set realistic goals, and define success plans. This opportunity comes with a responsibility - that of ensuring the customer gets value as quickly as possible.
In order to improve that time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
With a set of documented standard steps, you'll be able to streamline and unify your onboarding process into a proactive game plan.
Learn about Virtual Assistant
A Virtual Assistant is generally self-employed and provides professional administrative, technical, or creative assistance to clients remotely from a home office.
You can have a job even you're at home! :)
Productized consulting for designers by Jane PortmanInVision App
Trapped in the sad world of hourly billing, spec work, and scope creep? Productized consulting is the perfect way to level up your design practice—you can finally set your own rules for client work, eliminate proposals, and obtain monthly revenue.
In this talk, you'll learn how (and why) productized consulting works, and what exact steps you should follow to set up your first product.
Learn to steer your solo pro business with confidence. This presentation covers tips on building your business with models that are proven profitable in today's economy with tips on how to use the Revenue Compass to move forward.
9 Ways to Supercharge Customer Success ProductivityAmity
Do you ever feel stuck in a loop? So many great ideas, but so little bandwidth to actually get things done. As customer success gets out of its infancy stage, some teams are figuring out how to boost their productivity and achieve their full potential.
Monday.com is an example of that. With 26,000 accounts and 18 customer success managers, they’ve taken project management best practices and applied them to their day-to-day.
With these techniques, the team is able to measure the exact working capacity of both Success and Support, and the structure they’ve created drives a “get things done” culture amongst its members.
In this webinar, Tom Ronen, Head of Customer Success at monday.com shares the 9 steps to boosting CSM productivity. The webinar will cover how to:
• Map out the organization’s responsibilities
• Identify leading and lagging KPIs to track progress on these responsibilities
• Build a high-level roadmap
• Break projects into pieces, prioritize, and assign owners
• Create a weekly task board
• Reflect back on progress to assess capacity and performance
Email marketing is one of the important channels of marketing utilized by organizations today. It not just helps organizations to position their image and draw in prospects yet can likewise assist in achieving cosmic deals income.
http://www.emaildatabase.marketing/database-marketing/
Video Training for Get Clients Now! Introduces the program and explains how it works to bring more clients to your business. In the training you will partially complete the Action Worksheet.
5 Things We Learnt Building a Product (as an Agency)Jon Busby
My talk from the January Meetup of the Marlow [Dev] group. This talk covers the elements we learnt moving from an Agency skillset to a "product" skillset.
A smooth and effortless onboarding process is critical to customer success.
Yet, onboarding is multi-faceted. The first touches on the customer journey can be a mix of product, people, and processes, adding to the complexity of the task.
For that reason, it can be difficult to know what to prioritize, how to improve, and even where to start.
While NPS and CSAT are essential to a solid Voice of the Customer Program, Customer Effort Score (CES) has proven to be the best CX metric to measure onboarding success.
Acquiring customers 5-7 times more expensive than retaining customers. Learn how you can start retaining your customers and improve your bottom line.
Here's why customers cancel their contracts:
- 68% customers leave because they were unhappy with the service
- 14% were unhappy with product/service
- 9% jumped to a competitor
Now watch the slideshare to discover 9 ways to keep your customers happy :) and in turn, keep their business.
Learn more: http://blog.clientheartbeat.com/9-customer-retention-strategies-for-msps/
How to Build Your Customer Onboarding PlaybookAmity
Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behavior change, set realistic goals, and define success plans. This opportunity comes with a responsibility - that of ensuring the customer gets value as quickly as possible.
In order to improve that time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
With a set of documented standard steps, you'll be able to streamline and unify your onboarding process into a proactive game plan.
Learn about Virtual Assistant
A Virtual Assistant is generally self-employed and provides professional administrative, technical, or creative assistance to clients remotely from a home office.
You can have a job even you're at home! :)
Productized consulting for designers by Jane PortmanInVision App
Trapped in the sad world of hourly billing, spec work, and scope creep? Productized consulting is the perfect way to level up your design practice—you can finally set your own rules for client work, eliminate proposals, and obtain monthly revenue.
In this talk, you'll learn how (and why) productized consulting works, and what exact steps you should follow to set up your first product.
Learn to steer your solo pro business with confidence. This presentation covers tips on building your business with models that are proven profitable in today's economy with tips on how to use the Revenue Compass to move forward.
9 Ways to Supercharge Customer Success ProductivityAmity
Do you ever feel stuck in a loop? So many great ideas, but so little bandwidth to actually get things done. As customer success gets out of its infancy stage, some teams are figuring out how to boost their productivity and achieve their full potential.
Monday.com is an example of that. With 26,000 accounts and 18 customer success managers, they’ve taken project management best practices and applied them to their day-to-day.
With these techniques, the team is able to measure the exact working capacity of both Success and Support, and the structure they’ve created drives a “get things done” culture amongst its members.
In this webinar, Tom Ronen, Head of Customer Success at monday.com shares the 9 steps to boosting CSM productivity. The webinar will cover how to:
• Map out the organization’s responsibilities
• Identify leading and lagging KPIs to track progress on these responsibilities
• Build a high-level roadmap
• Break projects into pieces, prioritize, and assign owners
• Create a weekly task board
• Reflect back on progress to assess capacity and performance
Payroll Giving or Employee Giving is a non-core business activity. Hence it is imperative to give employees a delightful experience for it to be successful. Yet payroll giving is an error prone process since it involves so many different departments and organisations. Corporates and Intermediaries can leverage TracksGiving to manage their payroll giving campaigns. This presentation gives you a detailed overview. For more details please contact us at rp@pykih.com
WEBINAR
How to Recognize Employees the Right Way
How to Recognize Employees the Right Way
Scheduled: December 19, 2018 3:00PM ET / 12:00 PM PT
Employee recognition is among the top factors that influence whether or not an employee chooses to stay with a company. Plus, having a recognition-rich culture also attracts candidates to join your company. Underappreciation and undervaluing employees accounts for nearly half of overall unhappiness in the workplace. Studies show that employees who are recognized are more engaged, more productive, and less likely to leave their current role.
How can your organization leverage this secret weapon for recruiting and retention? This presentation will:
- Share an update on the current state of employee recognition through real data from Namely and Bonusly.
- Provide tips for program qualifications and guidelines.
- Offer advice on setting up recognition programs to increase engagement at your company.
Google spent the doing what it does best: gathering and analyzing information. It administered surveys, held focus groups, conducted academic research, perused U.S studies, and interviewed and observed employees.
The company figured out what turned employees on and off in terms of rewards and recognition.
Finally they have supported four types of programs:
1- Spot bonus Program.
2- No name program.
3- Peer Bonus.
4- Kudos.
“Assets in the shoes” - Most companies today realize that employees are their most critical and valuable asset. For a company to succeed; employees at every level must be committed to a company’s goals. An employee incentive program that includes meaningful reward and recognition will reinforce employees for behavior that supports company goals.
Remote work is different, if not hard. There are times when it seems to have solved world problems, on the other hand, it reminds us that we are a collective being and we need to exist with our people to keep those motivation juices flowing. No, we are not debating if it is here to stay or not, but we are breaking down how companies can leverage technology to set up systems that ensure that our people are motivated and aligned to the shared values.
Have you ever missed academic or professional opportunities just because you were not informed soon enough? Or do you feel a lack of fulfillment in life due to your routine being so results-oriented it loses its meaning?
If this resonates and you have strong web development skills, maybe YouNet is the right project for you!
Apply to our one last remaining co-founder opening and join our strong team of optimistic people getting work done!
Link to job posting: https://angel.co/company/younet
(or just message me)
Some requirements:
• Time investment: 10h/ week
• Location: remote
• Equity: 5% ramping up (for each deliverable) to an average of 10% by August (Estimated Go-Live)
• Skill: must be able to build an advanced WP customized template
Bravo is a white-label solution that helps support HR to execute different activities and experiments such as Award Programs, Internal Competition, Team Building, bespoke and large-scale Benefit Packages, and much more…
Filament - Power your Internal CommunicationsFilament
We are a firm offering services in the space of internal communication and workplace branding. Learn more about us by visiting www.filament.co.in or viewing the presentation.
This is one of many excellent presentations given over the last three years of the eVa in the UK series. They can also be found in the archive at: http://evaintheuk.org/archive along with back-copy video footage in http://evaintheuk/pmchannel
EVA19, the long established Earned Value conference, has this year described its theme as looking at a project management ‘ABC’ – Agile, Benefits and Complex.
The four day event, which returns to the Armourers Hall, runs from the 19th to 22nd of May with the flagship conference being held on 20th and 21st May and workshops before and after.
The conference will look at how this ‘ABC’ can be made to work within a portfolio and how agile fits into major and minor projects. It will investigate how to manage the relationship between portfolio benefits and project budgets, and whether complex projects even exist.
Conference organiser and APM chairman, Steve Wake says:
“Currently there is little evidence that this ‘ABC’ is being effectively deployed and managed. This conference aims to address that concern through EVA’s trademark blend of learning and professional development. Case studies and unusual presentations, delivered by top-notch speakers and experienced practitioners, will again engage and entertain the audience.
We’ve used string quartets to illustrate points in the past and this year we will be using a Blues band for the first time.”
Speakers across the two days include many familiar faces from the APM events programme including; Adrian Pyne of the APM ProgM SIG ‘Changing the project wasteland with a portfolio culture that works,’ APM Honorary Fellow Tim Banfield Director at the Major Projects Authority and Stephen Jones, Sellafield and Planning Monitoring and Control Specific Interest Group (PMC SIG) and Carolyn Limbert of the APM PMC SIG to talk about agile, benefits and complex.
Peter Taylor, the Lazy Project Manager will be presenting on “The project manager who smiled” and the ever popular Stephen Carver will present the leadership lessons that can be learnt from Alfred the Great.
In addition, there will be speakers from AIRBUS, TfL, Bloodhound, Heathrow T2 and London Tideway Tunnels.
The conference will be supplemented by a number of workshops being held at the Chartered Institute of Arbitrators, Bloomsbury Square on Monday 19th and Thursday 22nd May 2014.
'eVa in the UK' http://evaintheuk.org is building a reputation, brand and a learning legacy for the Project Management Profession. The event series is now in its nineteenth year. It is almost as if it all kicked-off when Steve Wake was in short trousers and knights roamed the land on their chargers!
#eva19 is an excellent example of Listening, Learning and Leading #apmLLL in action, and great opportunity for professional development.
I would encourage anyone who is interested in 'Building a better Project Manager,' to take a look at the web site, and book your place and get involved.
Explore the multifaceted world of Muntadher Saleh, an Iraqi polymath renowned for his expertise in visual art, writing, design, and pharmacy. This SlideShare delves into his innovative contributions across various disciplines, showcasing his unique ability to blend traditional themes with modern aesthetics. Learn about his impactful artworks, thought-provoking literary pieces, and his vision as a Neo-Pop artist dedicated to raising awareness about Iraq's cultural heritage. Discover why Muntadher Saleh is celebrated as "The Last Polymath" and how his multidisciplinary talents continue to inspire and influence.
2137ad Merindol Colony Interiors where refugee try to build a seemengly norm...luforfor
This are the interiors of the Merindol Colony in 2137ad after the Climate Change Collapse and the Apocalipse Wars. Merindol is a small Colony in the Italian Alps where there are around 4000 humans. The Colony values mainly around meritocracy and selection by effort.
Hadj Ounis's most notable work is his sculpture titled "Metamorphosis." This piece showcases Ounis's mastery of form and texture, as he seamlessly combines metal and wood to create a dynamic and visually striking composition. The juxtaposition of the two materials creates a sense of tension and harmony, inviting viewers to contemplate the relationship between nature and industry.
2137ad - Characters that live in Merindol and are at the center of main storiesluforfor
Kurgan is a russian expatriate that is secretly in love with Sonia Contado. Henry is a british soldier that took refuge in Merindol Colony in 2137ad. He is the lover of Sonia Contado.
2. Be motivated to win
We all know a well motivated team is more likely to
win.
Having this in mind, we thought of an idea that would help:
• Working together in the same boat
• Link coworkers
• Thank and reward the work done
• Bring harmony between coworkers
• Get a way to know the atmosphere within teams
• Motivate people
3. Happen Points
Let’s make payment happen states our Logo. We
want to reward people when “we made it happen”.
The idea is to setup a notation system, or a points
system – similar to „Likes“ on Facebook, „+1“ on
Google+, „Usefull“ on forums or „Give me Five“
between friends and „Hugs“ after a goal has been
marked in football.
Happen Points !
4. How to win „Happen Points“ ?
We solved a
customer problem !
Mary sends a
“Happen Point“ to
John
John receives a
notification
John confirms
Both John and Mary
receive 1 “Happen
Point”
John’s and Mary’s
Dpt receive 1 point
each and CCV
receives 2 points
A Happen Point can be earned after any work action in collaboration
with another employee – like for example solve a customer problem.
5. Happen Points Reward
We all win Employee Points, Departement Points and
CCV Points to get rewards.
• CCV management team defines the value of the
points and the rewards
•At the end of the year, the points are counted
•Reward can be given to top 5 or top 10 employees
and/or to top team/departement
•Employee points can be rewarded as goodies,
giftcards, …
•Team points can be rewarded as cultural trip, or travel
to visit to CCV colleagues in BE, NL, DE…
Let’s win “Happen Points” !
6. Happen Points Rules
Happen Points should motivate and be fair
Naturally, some rules should also be implemented
to be fair and to allow each person in the company
to collect points. For example:
• Each employee has a fixed amount of points to
give per day/month/year (to be defined)
• One cannot give more than X point per
day/week/month to the same person
• Maybe we can give more than 1 points for some
cases
7. Technology
Technology used to collect points should use
existing technology.
We thought about different technologies that could be
used to collect points. The system chosen should:
• be simple to use
• be accessible from the office and the field
• prevent fraud
• be reliable
• Could be extended to collect points from customers and
partners
•Be internally developped, managed, serviced
8. Is jPurse or simply Intranet an option ?
jPurse or J4S Loyalty can collect points !
It may be possible to extend jPurse or J4S loyalty functionalitiy
to collect „Happen Points“ for employees
(http://www.j4s.be/#pages/portfolio/project_2.html)
As jPurse could be installed on mobile phones and used as
web based interface, it would be a nice option.
We could also reuse this functionality for our existing partners
and resell it…
Another option, is to develop a web based application on our
existing Intranet/Extranet. But this has the disadvantage to no
being as easy accessible as an phone application for field
employees.
9. Collect Happen Points fromcustomers
Why limit reward of collaboration and wining stories to our
internal work ?
Let‘s extend the „Happen Points“ to our customers and partners.
Let‘s collect winning stories and enable „Happen Points“ for all on :
•Url on employees badges
•Link in email footer
• QRCode on CCV documents
Just like other companies do:
• easyJet „Spirit Award“ http://www.easyjet.com/en/spirit
• Mc Donald‘s : „Recognition Program“
http://www.aboutmcdonalds.com/mcd/corporate_careers/benefits/hi
ghlights_of_what_we_offer/pay_and_rewards.html
