The document describes a customer feedback system called "OK, Tell us" that allows customers to easily provide feedback to businesses. It is designed to be quick, anonymous, and ensure feedback is received by someone who can address it. The system provides businesses with comprehensive customer case management, metrics to measure performance, and ensures nothing falls through the cracks. It works by providing businesses with promotional materials and assigning each location a unique code. Customers can then submit feedback online or via their mobile by entering the code. Businesses receive separate interfaces to manage feedback and cases. The benefits highlighted include increased customer retention and referrals by addressing complaints satisfactorily. Next steps involve receiving a proposal, completing an engagement form, and sign up which takes
Acquiring customers 5-7 times more expensive than retaining customers. Learn how you can start retaining your customers and improve your bottom line.
Here's why customers cancel their contracts:
- 68% customers leave because they were unhappy with the service
- 14% were unhappy with product/service
- 9% jumped to a competitor
Now watch the slideshare to discover 9 ways to keep your customers happy :) and in turn, keep their business.
Learn more: http://blog.clientheartbeat.com/9-customer-retention-strategies-for-msps/
12 Customer Service Phrases You Can Never Go Wrong WithServetel
The quality of your customer service delivery is either a deal-breaker or maker. Here are 12 customer service phrases that will help you provide an excellent customer service for your business.
Feedback campaigns are vital to business continuity. It is great way to understand customer behaviour and capitalise on latest trends.
This presentation will take you through some easy tips for an effective feedback campaign:
1. Short surveys
2. Consistent campaigns
3. Prompt action
4. Self evaluation
5. Get detailed feedback
Acquiring customers 5-7 times more expensive than retaining customers. Learn how you can start retaining your customers and improve your bottom line.
Here's why customers cancel their contracts:
- 68% customers leave because they were unhappy with the service
- 14% were unhappy with product/service
- 9% jumped to a competitor
Now watch the slideshare to discover 9 ways to keep your customers happy :) and in turn, keep their business.
Learn more: http://blog.clientheartbeat.com/9-customer-retention-strategies-for-msps/
12 Customer Service Phrases You Can Never Go Wrong WithServetel
The quality of your customer service delivery is either a deal-breaker or maker. Here are 12 customer service phrases that will help you provide an excellent customer service for your business.
Feedback campaigns are vital to business continuity. It is great way to understand customer behaviour and capitalise on latest trends.
This presentation will take you through some easy tips for an effective feedback campaign:
1. Short surveys
2. Consistent campaigns
3. Prompt action
4. Self evaluation
5. Get detailed feedback
Transcript analysis is a powerful tool with a plethora of benefits. Businesses can leverage this technique to improve their overall customer experience, improve call center metrics, boost marketing campaigns and much more.
Learn more about this technique here and boost your business communication operations.
11 top questions before you choose a CRMArjun Pillai
CRM can be a game changer, but choosing the right one is a big pain. The slides talks about 11 top things you should sonsider when evaluating, choosing and buying a new CRM
Measuring Customer Satisfaction: CSAT, CES and NPS comparedCheckMarket
In market research we love acronyms almost as much as the IT world does. Here we will present you three of them: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS). All three of them are used to measure customer satisfaction. So what do they do? And how do they differ? Can they be used in conjunction? Watch and find out…
Maximizing Customer Retention through Customer Satisfaction Survey systemAnewtech Systems
Customer Survey/Feedback System has emerged as by far the best method of periodically assessing the customer satisfaction. The primary reasons for assessing customer satisfaction are to maximize customer retention, and to gain and build customer loyalty. Survey system is ideal for applications such as hospital, banking and hospitality which allow customers provide immediate feedback about their experience at counter service.
SMX Stockholm - Conversion OptimizationTheo Lentjes
Conversion Optimization presentation I gave at SMX Stockholm 2010. Focusing on visitors, removing barriers and persuading customers are the main topics in the presentation.
At Etuma we have analysed over 20 million feedback messages for our customers. In this slideshare we go through the 7 lessons from analysing those feedback messages.
Summary (MP4 version - https://youtu.be/Gc5QRec7rdE)
Questions to ask customers to define success
• What is your desired outcome?
• What is your measure of project success?
• What is your boss' measure of project success?
• Were you delighted by the experience?
SaaS Onboarding Types
1. High-touch onboarding
• "Concierge" onboarding
• Regular phone calls
• Customer success person
• Personalized email
2. Low-touch onboarding
• Automated email series
• Tour videos and webinars
• Social media group
• Knowledge-base
Elements of SaaS Onboarding
• Sign up form
• Welcome email
• Educational emails
• First login
• Product tutorial
• Data import
• Documentation
• Notification
• Check up call
• Swag
Best Practices
1. Align with sales
2. Optimize for time
3. Do your research
4. Create value quickly
5. Reinforce goals
Bestcare lab is a best laboratory for medicals in world level which provides many benefits for customer. We are providing quality services and helping patient often and sort out their problems.
Transcript analysis is a powerful tool with a plethora of benefits. Businesses can leverage this technique to improve their overall customer experience, improve call center metrics, boost marketing campaigns and much more.
Learn more about this technique here and boost your business communication operations.
11 top questions before you choose a CRMArjun Pillai
CRM can be a game changer, but choosing the right one is a big pain. The slides talks about 11 top things you should sonsider when evaluating, choosing and buying a new CRM
Measuring Customer Satisfaction: CSAT, CES and NPS comparedCheckMarket
In market research we love acronyms almost as much as the IT world does. Here we will present you three of them: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS). All three of them are used to measure customer satisfaction. So what do they do? And how do they differ? Can they be used in conjunction? Watch and find out…
Maximizing Customer Retention through Customer Satisfaction Survey systemAnewtech Systems
Customer Survey/Feedback System has emerged as by far the best method of periodically assessing the customer satisfaction. The primary reasons for assessing customer satisfaction are to maximize customer retention, and to gain and build customer loyalty. Survey system is ideal for applications such as hospital, banking and hospitality which allow customers provide immediate feedback about their experience at counter service.
SMX Stockholm - Conversion OptimizationTheo Lentjes
Conversion Optimization presentation I gave at SMX Stockholm 2010. Focusing on visitors, removing barriers and persuading customers are the main topics in the presentation.
At Etuma we have analysed over 20 million feedback messages for our customers. In this slideshare we go through the 7 lessons from analysing those feedback messages.
Summary (MP4 version - https://youtu.be/Gc5QRec7rdE)
Questions to ask customers to define success
• What is your desired outcome?
• What is your measure of project success?
• What is your boss' measure of project success?
• Were you delighted by the experience?
SaaS Onboarding Types
1. High-touch onboarding
• "Concierge" onboarding
• Regular phone calls
• Customer success person
• Personalized email
2. Low-touch onboarding
• Automated email series
• Tour videos and webinars
• Social media group
• Knowledge-base
Elements of SaaS Onboarding
• Sign up form
• Welcome email
• Educational emails
• First login
• Product tutorial
• Data import
• Documentation
• Notification
• Check up call
• Swag
Best Practices
1. Align with sales
2. Optimize for time
3. Do your research
4. Create value quickly
5. Reinforce goals
Bestcare lab is a best laboratory for medicals in world level which provides many benefits for customer. We are providing quality services and helping patient often and sort out their problems.
The packaging of clinical specimens…
must be of good quality and be strong enough to withstand leakage of contents, shocks, pressure changes, humidity, vibration and manual or mechanical handling considered incident to ordinary transportation.
Responsibilities of Clinical Laboratory Scientist and TechniciansBest care Lab
Laboratory science, being the vital element of the medical industry, a medical laboratory and its technicians play a great role in it. In general medical laboratory scientists and medical laboratory technicians collect samples and perform the tests to analyze body fluids, tissue, and other substances.
The packaging of clinical specimens must be of good quality and be strong enough to withstand leakage of contents, shocks, pressure changes, humidity, vibration and manual or mechanical handling considered incident to ordinary transportation. This is interpreted to mean that the contents should not leak to the outside of the shipping container, even if there should be leakage of the primary receptacle(s) during transit. The packaging should be resilient enough to withstand rough handling, passage through cancellation machines, sorters, conveyors and other similar equipment.
5 Health Checks for Managing Customer RetentionTrustpilot
No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each account’s likeliness to renew.
Check out this webinar featuring Brian Merritt, VP of Customer Success at Trustpilot, and Omer Gotlieb, Chief Customer Officer at Totango. The two of them will introduce 5 variables you should track to not only prevent churn, but to also grow recurring revenue.
Agency specialized in Customer Experience measurement & management. This document summaries our research capabilities: how we work and what makes us different. Look beyond your current research.
Pitch method : SIMAC or persuasive selling formatEloquens
SIMAC is a pitching method that has proven very successful in commercial and business contexts. The method helps you create a pitch that contains five successive steps :
1- Summarize your Situation;
2- State your Idea;
3- Explain the Mechanism of your idea, how it works;
4- List the Advantages of your idea, its key benefits;
5- Conclude your pitch and define clear next steps.
Understand Your Customers of be Left BehindSameer Khan
Customers are more empowered and connected than ever, and the customer’s journey has grown more complex. Their expectations are growing and trust is diminishing as they may interact with multiple brands through web, mobile and social channels.
Considering 70% of the buying process in a complex sale is already complete before prospects are willing to engage with a live salesperson – it’s critical to understand your customers and anticipate their needs.* However leading consulting firm Econsultancy reports, 91% of companies do not know why customers leave their digital properties without converting.
In this presentation you will learn:
Understand your customers digital journey with quantitative and qualitative analytics
Influence your customers behavior to drive right set of actions
Turn visitors into repeat customers through continuous engagement across digital channels and devices
Gain insights on why traditional approaches of understanding your customers constantly fail
How to Overcome the Biggest Challenges Facing Ecommerce BusinessesRevenueWire
The ecommerce landscape is constantly evolving. Everything from new payment methods, billing models, partnership arrangements and innovative revenue sharing applications, when managed effectively, can increase the bottom line for organizations. This SlideShare explores common pain points felt by growing ecommerce businesses and how to overcome them.
Whatever product or service your business offers, the Internet levels the playing field and lets you compete with bigger businesses, reaching customers around the world who can conveniently buy from you 24 hours a day.
And this presentation is your first step in doing just that…
By Trix Corp., a vibrant interactive agency based in Dubai.
Building an Effective Customer Experience within the ETA Risk GuidelinesAgreement Express Inc.
In order to provide a great customer onboarding experience, merchant acquirers should first consider improving the underwriting process. This webinar challenges merchant acquirers to go beyond the “status quo” in payments by first unpacking the challenges of the risk process, before building an incredible customer experience.
With the ETA’s Risk Guidelines as a guiding principle, Recombo CEO, Mike Gardner takes attendees through the necessary steps to understand the modern merchant, provide the tools to improve customer experience, and critically examine the underwriting process.
Chop Customer Churn! A webinar for SaaS companies, Sept 2013CustomerGauge
While customer acquisition is often the prime focus sales and marketing efforts for Software-as-a-Service businesses, customer retention is all too often consigned to an afterthought.
But churn is not a problem to be addressed only as the customer leaves.
How SaaS Businesses can convert Trial Customers into Paying Customers, will walk you through some simple yet powerful ways of reducing churn.
The discussion will include:
How you can bring the voice of the customer into the organisation using simple metrics such as the Net Promoter® Score.
How you can create internal processes to swiftly and effectively close the loop on customer issues.
How you can use feedback to incrementally improve your products around your customer needs.
Understanding the Customer Journey by Peggy KlingelPeggy Klingel
This is a simple reminder of some basics we often forget when working with customers. Paying attention to the customer experience throughout the life cycle of the customer increases satisfaction, drives revenue and lowers customer service costs positioning companies for profitable revenue growth.
Are you transitioning your small business online short-term or long-term? View the slides to learn how to transition your team from offline to virtual operations step-by-step. Do you want to hear the March 2020 recorded training? Click below:
http://bit.ly/virtual-blueprint-training
Do you need help to take your business virtual? Click the link to Book a Call: https://bit.ly/digitalmakeoverservice
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
2. ‘OK,
Tell
us’
solves
a
common
business
problem…
“How
can
I
[the
customer]
make
a
complaint
or
a
sugges.on,
or
provide
praise
to
this
business?”
3. Built
on
a
few
simple
fundamentals…
for
Customers:
Quick.
Make
it
simple
&
fast.
Available.
Make
it
available
at
Point
of
Sale.
Anonymous.
Protect
my
privacy.
Trustworthy.
Give
me
confidence
my
feedback
is
going
to
someone
who
cares
&
can
act.
4. Built
on
a
few
simple
fundamentals…
for
Businesses:
Simple.
Make
it
simple
to
implement
&
manage.
Comprehensive.
Ensure
that
all
customer
cases
are
resolved
Data
Rich.
Provides
metrics
to
measure
&
improve
the
business.
EffecJve.
It
works.
It
meets
our
objecBves…
and
nothing
falls
through
the
cracks.
5. Built
on
a
few
simple
fundamentals…
• Complement
Mystery
Shopping
efforts
• Stop
bad
reviews
on
Social
Media
(Facebook
/
TwiPer)
• Measure
&
report
Franchisee
performance
• Market
research
on
products
/
services
• Improve
customer
saJsfacJon
for
Businesses:
Simple.
Make
it
simple
to
implement
&
manage.
Comprehensive.
Ensure
that
all
customer
cases
are
resolved
Data
Rich.
Provides
metrics
to
measure
&
improve
the
business.
EffecJve.
It
works.
It
meets
our
objecBves…
and
nothing
falls
through
the
cracks.
7. How
it
works…
Set-‐up
• Every
store
(franchisee)
gets
a
unique
code
e.g.
“100
123”
• Every
store
gets
a
selecBon
of
promoBonal
materials:
posters,
mini-‐cards,
postcards,
sBckers
Co-‐branding
permiMed
for
Enterprise
accounts
8. How
it
works…
Customer
submits
feedback
• Customers
see
in-‐store
marcoms
prompBng
them
to
provide
feedback
• Either
visit
oktellus.com
and
enter
the
code
(100123)
or
scan
the
QR
code
• Desktop,
tablet
&
mobile
opBmised
Branded
feedback
forms
available
9. How
it
works…
Everything
tracked,
measured
&
resolved
• Separate
Franchisee
and
Franchisor
(master)
logins
• Customer
case
management
with
personalised
noBficaBons
per
user
• Desktop,
tablet
&
mobile
opBmised
11. What’s
the
deal?
• Enterprise
Accounts
are
for
companies
with
more
than
10
codes
• Enterprise
accounts
save
up
to
50%
off
standard
rates
• Unlimited
users
of
the
system
• Unlimited
submission
of
feedback
• No
feedback
received
-‐
no
monthly
fee
for
that
code
• No
SMS
or
email
fees
• Co-‐branding
available
• Invoicing
to
Franchisor
Support
Office
or
billed
to
Franchisee
credit
card
12. Why
bother?
56%-‐70%
of
the
customers
who
complain
to
you
will
do
business
with
you
again
if
you
resolve
their
problem.
If
they
feel
you
acted
quickly
and
to
their
saGsfacGon,
up
to
96%
will
do
business
with
you
again,
and
they
will
refer
other
people
to
you.
Source:
White
House
Office
of
Consumer
Affairs,
Washington,
DC
On
average,
a
saGsfied
complainer
will
tell
5
people
about
the
problem
and
how
it
was
saGsfactorily
resolved.
A
typical
business
hears
from
only
4%
of
its
dissaGsfied
customers.
The
other
96%
just
quietly
go
away
and
91%
will
never
come
back.
13. Next
Steps…
• Proposal.
Proposal
contains
all
terms
&
details.
• Engagement.
Complete
the
engagement
form.
• Sign-‐up
to
roll-‐out
takes
approximately
48
hours.