SlideShare a Scribd company logo
June 15, 2016
let’s win
Jennifer Matos Inacio
Armando Born
Marc Leu
Patrice Gerschwiler
• terminal is not ready for the market (example vx 690)
• angry customers  rescission = image damage
• increased 2. interventions  terminal exchange
• inadequate communication internal / external
• no unified telephone system
June 15, 2016 / created by PGE Let’s win 2
problem analysis / initial situation
• increase profitability by increasing the product quality
• offer a top service to customer that he will gladly pay higher
price
 customer returns and not the product !
June 15, 2016 / created by PGE Let’s win 3
objective
• only launch marketable products
• longer development phases
• better planning of the pilot phase (location, customer selection)
• alternative in emerging problem cases
• better communication / instruction
June 15, 2016 / created by PGE Let’s win 4
procedure / implementation
June 15, 2016 / created by PGE Let’s win 5
procedure / implementation
• know and implement customer requirements and customer
needs
• acting instead of reacting (communication)
• high usability (stability before innovation)
• solution oriented
June 15, 2016 / created by PGE Let’s win 6
finding solution
• necessarily improve test procedures  elicit problems in the
development phase is more cost effective
• cross-team meetings before pilot launch
• optimize tools and programs
• optimize processes / revise (piramedia)
• optimum availability (forecast)
June 15, 2016 / created by PGE Let’s win 7
action plan
• get customer feedback
• get employees feedback
• procedures and processes constantly check
(continuous improvement process)
June 15, 2016 / created by PGE Let’s win 8
control
• All these changes make us:
 more profitable
 more efficient
 more focused
 more sustainable
June 15, 2016 / created by PGE Let’s win 9
results

More Related Content

Viewers also liked

ปัญหายาเสพติด
ปัญหายาเสพติดปัญหายาเสพติด
ปัญหายาเสพติด
Moddummii
 
CERT's + REF'S
CERT's + REF'SCERT's + REF'S
CERT's + REF'S
bogosi kesalemang
 
WOW 3 Gland
WOW 3 GlandWOW 3 Gland
WOW 3 Gland
Jessica Leu
 
Diplomado para docentes innovadores en el uso pedagogico
Diplomado para docentes innovadores en el uso pedagogicoDiplomado para docentes innovadores en el uso pedagogico
Diplomado para docentes innovadores en el uso pedagogico
JULIO ARRIETA CASTILLO
 
WE 10 Glattbrugg
WE 10 GlattbruggWE 10 Glattbrugg
WE 10 Glattbrugg
Jessica Leu
 
Iina Koskinen: Vuorovaikutus, case vesiviisas
Iina Koskinen: Vuorovaikutus, case vesiviisasIina Koskinen: Vuorovaikutus, case vesiviisas
Iina Koskinen: Vuorovaikutus, case vesiviisas
Kaskas Media
 
Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.
Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.
Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.
Kaskas Media
 
Kesehatan dan keselamatan kerja 1.5
Kesehatan dan keselamatan kerja 1.5Kesehatan dan keselamatan kerja 1.5
Kesehatan dan keselamatan kerja 1.5
Arif Budiman
 
Διαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών Ασφαλίσεων
Διαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών ΑσφαλίσεωνΔιαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών Ασφαλίσεων
Διαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών Ασφαλίσεων
Nicos Philippou
 

Viewers also liked (9)

ปัญหายาเสพติด
ปัญหายาเสพติดปัญหายาเสพติด
ปัญหายาเสพติด
 
CERT's + REF'S
CERT's + REF'SCERT's + REF'S
CERT's + REF'S
 
WOW 3 Gland
WOW 3 GlandWOW 3 Gland
WOW 3 Gland
 
Diplomado para docentes innovadores en el uso pedagogico
Diplomado para docentes innovadores en el uso pedagogicoDiplomado para docentes innovadores en el uso pedagogico
Diplomado para docentes innovadores en el uso pedagogico
 
WE 10 Glattbrugg
WE 10 GlattbruggWE 10 Glattbrugg
WE 10 Glattbrugg
 
Iina Koskinen: Vuorovaikutus, case vesiviisas
Iina Koskinen: Vuorovaikutus, case vesiviisasIina Koskinen: Vuorovaikutus, case vesiviisas
Iina Koskinen: Vuorovaikutus, case vesiviisas
 
Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.
Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.
Maria Ruuska: Näin rakennat hyvän vuorovaikutussuunnitelman.
 
Kesehatan dan keselamatan kerja 1.5
Kesehatan dan keselamatan kerja 1.5Kesehatan dan keselamatan kerja 1.5
Kesehatan dan keselamatan kerja 1.5
 
Διαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών Ασφαλίσεων
Διαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών ΑσφαλίσεωνΔιαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών Ασφαλίσεων
Διαδικτυακό Σύστημα Πληρωμής Εισφορών στις Υπηρεσίες Κοινωνικών Ασφαλίσεων
 

Similar to WIN 8 Glattbrugg

PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...
Gainsight
 
PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...
Brian David Brannon
 
The How, Why and What of Metrics?
The How, Why and What of Metrics?The How, Why and What of Metrics?
The How, Why and What of Metrics?
The Wisdom Daily
 
Measuring and Improving CX as a PM by fmr Twilio Staff PM
Measuring and Improving CX as a PM by fmr Twilio Staff PMMeasuring and Improving CX as a PM by fmr Twilio Staff PM
Measuring and Improving CX as a PM by fmr Twilio Staff PM
Product School
 
Webinar Product optimization
Webinar Product optimization Webinar Product optimization
Webinar Product optimization
Productinnovationacademy
 
Sanjay Pandya Project We Like
Sanjay Pandya Project We LikeSanjay Pandya Project We Like
Sanjay Pandya Project We Like
Sanjay Pandya
 
Empowering Customer Success through Product Feedback
Empowering Customer Success through Product FeedbackEmpowering Customer Success through Product Feedback
Empowering Customer Success through Product Feedback
Gainsight
 
Hellomeets - 15th November
Hellomeets - 15th NovemberHellomeets - 15th November
Hellomeets - 15th November
Abhijeet Gaur
 
World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...
World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...
World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...
Amanda Lam
 
Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...
Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...
Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...
Lviv Startup Club
 
Using Customer Development to Build Your SaaS Startup
Using Customer Development to Build Your SaaS StartupUsing Customer Development to Build Your SaaS Startup
Using Customer Development to Build Your SaaS Startup
Arpit Rai
 
1- Strategic Cost Management for EDBA.pptx
1- Strategic Cost Management for EDBA.pptx1- Strategic Cost Management for EDBA.pptx
1- Strategic Cost Management for EDBA.pptx
MohamadIbrahim86
 
Chapter 2The New Products ProcessThe
Chapter 2The New Products ProcessThe Chapter 2The New Products ProcessThe
Chapter 2The New Products ProcessThe
EstelaJeffery653
 
Embracing Failures & Bouncing Back by fmr PayPal Principal PM
 Embracing Failures & Bouncing Back by fmr PayPal Principal PM Embracing Failures & Bouncing Back by fmr PayPal Principal PM
Embracing Failures & Bouncing Back by fmr PayPal Principal PM
Product School
 
Laatuseniorit tuotelaatu part two
Laatuseniorit tuotelaatu part twoLaatuseniorit tuotelaatu part two
Laatuseniorit tuotelaatu part two
Juhani Anttila
 
Fernando Gomez_PLM_Aug2016
Fernando Gomez_PLM_Aug2016Fernando Gomez_PLM_Aug2016
Fernando Gomez_PLM_Aug2016
Fernando Gomez
 
Designing for adoption gainsight px 08.24.2020
 Designing for adoption   gainsight px 08.24.2020 Designing for adoption   gainsight px 08.24.2020
Designing for adoption gainsight px 08.24.2020
Mickey Alon
 
Product Development Demystified: Launching Faster with Confidence through Hum...
Product Development Demystified: Launching Faster with Confidence through Hum...Product Development Demystified: Launching Faster with Confidence through Hum...
Product Development Demystified: Launching Faster with Confidence through Hum...
Aggregage
 
Yaswanthreddy- 4.4Yrs Exp Product Management
Yaswanthreddy- 4.4Yrs Exp Product ManagementYaswanthreddy- 4.4Yrs Exp Product Management
Yaswanthreddy- 4.4Yrs Exp Product Management
YASWANTH REDDY KETHIREDDY
 
The seven stages of the Product Marketing launch process.
The seven stages of the Product Marketing launch process.The seven stages of the Product Marketing launch process.
The seven stages of the Product Marketing launch process.
Matthew Dunstan
 

Similar to WIN 8 Glattbrugg (20)

PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...
 
PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...PulseCheck 2016 | How we integrate customer success in our product planning p...
PulseCheck 2016 | How we integrate customer success in our product planning p...
 
The How, Why and What of Metrics?
The How, Why and What of Metrics?The How, Why and What of Metrics?
The How, Why and What of Metrics?
 
Measuring and Improving CX as a PM by fmr Twilio Staff PM
Measuring and Improving CX as a PM by fmr Twilio Staff PMMeasuring and Improving CX as a PM by fmr Twilio Staff PM
Measuring and Improving CX as a PM by fmr Twilio Staff PM
 
Webinar Product optimization
Webinar Product optimization Webinar Product optimization
Webinar Product optimization
 
Sanjay Pandya Project We Like
Sanjay Pandya Project We LikeSanjay Pandya Project We Like
Sanjay Pandya Project We Like
 
Empowering Customer Success through Product Feedback
Empowering Customer Success through Product FeedbackEmpowering Customer Success through Product Feedback
Empowering Customer Success through Product Feedback
 
Hellomeets - 15th November
Hellomeets - 15th NovemberHellomeets - 15th November
Hellomeets - 15th November
 
World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...
World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...
World Product Day 2019 / Product Tank HCMC #9: How to advocate product manage...
 
Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...
Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...
Dmytro Petryk: Як керувати розробкою та релізом фічей в глобальному продукті ...
 
Using Customer Development to Build Your SaaS Startup
Using Customer Development to Build Your SaaS StartupUsing Customer Development to Build Your SaaS Startup
Using Customer Development to Build Your SaaS Startup
 
1- Strategic Cost Management for EDBA.pptx
1- Strategic Cost Management for EDBA.pptx1- Strategic Cost Management for EDBA.pptx
1- Strategic Cost Management for EDBA.pptx
 
Chapter 2The New Products ProcessThe
Chapter 2The New Products ProcessThe Chapter 2The New Products ProcessThe
Chapter 2The New Products ProcessThe
 
Embracing Failures & Bouncing Back by fmr PayPal Principal PM
 Embracing Failures & Bouncing Back by fmr PayPal Principal PM Embracing Failures & Bouncing Back by fmr PayPal Principal PM
Embracing Failures & Bouncing Back by fmr PayPal Principal PM
 
Laatuseniorit tuotelaatu part two
Laatuseniorit tuotelaatu part twoLaatuseniorit tuotelaatu part two
Laatuseniorit tuotelaatu part two
 
Fernando Gomez_PLM_Aug2016
Fernando Gomez_PLM_Aug2016Fernando Gomez_PLM_Aug2016
Fernando Gomez_PLM_Aug2016
 
Designing for adoption gainsight px 08.24.2020
 Designing for adoption   gainsight px 08.24.2020 Designing for adoption   gainsight px 08.24.2020
Designing for adoption gainsight px 08.24.2020
 
Product Development Demystified: Launching Faster with Confidence through Hum...
Product Development Demystified: Launching Faster with Confidence through Hum...Product Development Demystified: Launching Faster with Confidence through Hum...
Product Development Demystified: Launching Faster with Confidence through Hum...
 
Yaswanthreddy- 4.4Yrs Exp Product Management
Yaswanthreddy- 4.4Yrs Exp Product ManagementYaswanthreddy- 4.4Yrs Exp Product Management
Yaswanthreddy- 4.4Yrs Exp Product Management
 
The seven stages of the Product Marketing launch process.
The seven stages of the Product Marketing launch process.The seven stages of the Product Marketing launch process.
The seven stages of the Product Marketing launch process.
 

More from Jessica Leu

Win 7 glattbrugg
Win 7 glattbruggWin 7 glattbrugg
Win 7 glattbrugg
Jessica Leu
 
Wow 1 glattbrugg
Wow 1 glattbruggWow 1 glattbrugg
Wow 1 glattbrugg
Jessica Leu
 
We 9 gland
We 9 glandWe 9 gland
We 9 gland
Jessica Leu
 
We 12 glattbrugg
We 12 glattbruggWe 12 glattbrugg
We 12 glattbrugg
Jessica Leu
 
Wow 2 glattbrug
Wow 2 glattbrugWow 2 glattbrug
Wow 2 glattbrug
Jessica Leu
 
Win 6 gland
Win 6 glandWin 6 gland
Win 6 gland
Jessica Leu
 
WIN 6 Glattbrugg
WIN 6 GlattbruggWIN 6 Glattbrugg
WIN 6 Glattbrugg
Jessica Leu
 
Invitation wow 2 gland
Invitation wow 2 glandInvitation wow 2 gland
Invitation wow 2 gland
Jessica Leu
 
Wow 2 gland
Wow 2 glandWow 2 gland
Wow 2 gland
Jessica Leu
 
Gland wow 1
Gland wow 1Gland wow 1
Gland wow 1
Jessica Leu
 
WOW 1 Gland
WOW 1 GlandWOW 1 Gland
WOW 1 Gland
Jessica Leu
 
WOW 4 Glattbrugg
WOW 4 GlattbruggWOW 4 Glattbrugg
WOW 4 Glattbrugg
Jessica Leu
 
WE 11 Glattbrugg
WE 11 GlattbruggWE 11 Glattbrugg
WE 11 Glattbrugg
Jessica Leu
 
Team Manno
Team MannoTeam Manno
Team Manno
Jessica Leu
 
WOW 3 Glattbrugg
WOW 3 GlattbruggWOW 3 Glattbrugg
WOW 3 Glattbrugg
Jessica Leu
 
WIN 5 Gland
WIN 5 Gland WIN 5 Gland
WIN 5 Gland
Jessica Leu
 
WE 10 Gland
WE 10 Gland WE 10 Gland
WE 10 Gland
Jessica Leu
 

More from Jessica Leu (17)

Win 7 glattbrugg
Win 7 glattbruggWin 7 glattbrugg
Win 7 glattbrugg
 
Wow 1 glattbrugg
Wow 1 glattbruggWow 1 glattbrugg
Wow 1 glattbrugg
 
We 9 gland
We 9 glandWe 9 gland
We 9 gland
 
We 12 glattbrugg
We 12 glattbruggWe 12 glattbrugg
We 12 glattbrugg
 
Wow 2 glattbrug
Wow 2 glattbrugWow 2 glattbrug
Wow 2 glattbrug
 
Win 6 gland
Win 6 glandWin 6 gland
Win 6 gland
 
WIN 6 Glattbrugg
WIN 6 GlattbruggWIN 6 Glattbrugg
WIN 6 Glattbrugg
 
Invitation wow 2 gland
Invitation wow 2 glandInvitation wow 2 gland
Invitation wow 2 gland
 
Wow 2 gland
Wow 2 glandWow 2 gland
Wow 2 gland
 
Gland wow 1
Gland wow 1Gland wow 1
Gland wow 1
 
WOW 1 Gland
WOW 1 GlandWOW 1 Gland
WOW 1 Gland
 
WOW 4 Glattbrugg
WOW 4 GlattbruggWOW 4 Glattbrugg
WOW 4 Glattbrugg
 
WE 11 Glattbrugg
WE 11 GlattbruggWE 11 Glattbrugg
WE 11 Glattbrugg
 
Team Manno
Team MannoTeam Manno
Team Manno
 
WOW 3 Glattbrugg
WOW 3 GlattbruggWOW 3 Glattbrugg
WOW 3 Glattbrugg
 
WIN 5 Gland
WIN 5 Gland WIN 5 Gland
WIN 5 Gland
 
WE 10 Gland
WE 10 Gland WE 10 Gland
WE 10 Gland
 

Recently uploaded

What is a lathe? Explain the machine configuration ...
What is a lathe? Explain the machine configuration ...What is a lathe? Explain the machine configuration ...
What is a lathe? Explain the machine configuration ...
pryankamehta0
 
UTAS Diploma Degree
UTAS Diploma Degree UTAS Diploma Degree
UTAS Diploma Degree
eahbo
 
The University of Western Australia degree offer diploma Transcript
The University of Western Australia degree offer diploma TranscriptThe University of Western Australia degree offer diploma Transcript
The University of Western Australia degree offer diploma Transcript
ufozf
 
Small businesses on the rise in Singapore
Small businesses on the rise in SingaporeSmall businesses on the rise in Singapore
Small businesses on the rise in Singapore
rachellekirsten
 
202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...
202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...
202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...
ffg01100
 
Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...
Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...
Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...
miss ekta$A17
 
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
parulpk4011
 
Lista de canciones para encontrarlas rapido en los realbook
Lista de canciones para encontrarlas rapido en los realbookLista de canciones para encontrarlas rapido en los realbook
Lista de canciones para encontrarlas rapido en los realbook
FerchoCarrasco2
 
Unlocking the Power of Graphic Design: A Comprehensive Guide
Unlocking the Power of Graphic Design: A Comprehensive GuideUnlocking the Power of Graphic Design: A Comprehensive Guide
Unlocking the Power of Graphic Design: A Comprehensive Guide
Shivam Srivastava
 
Arquitectura en EUROPA - Adriánn Díaz 30.118.599.pptx
Arquitectura en EUROPA - Adriánn Díaz 30.118.599.pptxArquitectura en EUROPA - Adriánn Díaz 30.118.599.pptx
Arquitectura en EUROPA - Adriánn Díaz 30.118.599.pptx
AdriannDiaz
 
202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放
202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放
202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放
ffg01100
 
Gandhi and Poetry Satchidanandan MA ENGL
Gandhi and Poetry Satchidanandan MA ENGLGandhi and Poetry Satchidanandan MA ENGL
Gandhi and Poetry Satchidanandan MA ENGL
juhixerox5857
 
phyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdf
phyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdfphyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdf
phyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdf
parareseller1
 
Mindthegap_technical_art_project_ppt.pptx
Mindthegap_technical_art_project_ppt.pptxMindthegap_technical_art_project_ppt.pptx
Mindthegap_technical_art_project_ppt.pptx
MaxineHuang8
 
WSU Diploma Degree
WSU Diploma Degree WSU Diploma Degree
WSU Diploma Degree
eahbo
 
SONG LIST MSC - Some of the popular songs offered
SONG LIST MSC - Some of the popular songs offeredSONG LIST MSC - Some of the popular songs offered
SONG LIST MSC - Some of the popular songs offered
JacobNiederhoffer
 
The University of Queensland degree offer diploma Transcript
The University of Queensland degree offer diploma TranscriptThe University of Queensland degree offer diploma Transcript
The University of Queensland degree offer diploma Transcript
ufozf
 
High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...
High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...
High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...
komalsharmaa480
 
Creative Focus Photography Competition 2024
Creative Focus Photography Competition 2024Creative Focus Photography Competition 2024
Creative Focus Photography Competition 2024
nolineskeet1
 
Macquarie University degree offer diploma Transcript
Macquarie University degree offer diploma TranscriptMacquarie University degree offer diploma Transcript
Macquarie University degree offer diploma Transcript
ufozf
 

Recently uploaded (20)

What is a lathe? Explain the machine configuration ...
What is a lathe? Explain the machine configuration ...What is a lathe? Explain the machine configuration ...
What is a lathe? Explain the machine configuration ...
 
UTAS Diploma Degree
UTAS Diploma Degree UTAS Diploma Degree
UTAS Diploma Degree
 
The University of Western Australia degree offer diploma Transcript
The University of Western Australia degree offer diploma TranscriptThe University of Western Australia degree offer diploma Transcript
The University of Western Australia degree offer diploma Transcript
 
Small businesses on the rise in Singapore
Small businesses on the rise in SingaporeSmall businesses on the rise in Singapore
Small businesses on the rise in Singapore
 
202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...
202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...
202254.com香蕉影视,在线观看最新动漫,民调异闻录第二季线上看,民调异闻录第二季免费观看,民调异闻录第二季免费播放,民调异闻录第二季在线观看,民调...
 
Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...
Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...
Verified Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service ...
 
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
 
Lista de canciones para encontrarlas rapido en los realbook
Lista de canciones para encontrarlas rapido en los realbookLista de canciones para encontrarlas rapido en los realbook
Lista de canciones para encontrarlas rapido en los realbook
 
Unlocking the Power of Graphic Design: A Comprehensive Guide
Unlocking the Power of Graphic Design: A Comprehensive GuideUnlocking the Power of Graphic Design: A Comprehensive Guide
Unlocking the Power of Graphic Design: A Comprehensive Guide
 
Arquitectura en EUROPA - Adriánn Díaz 30.118.599.pptx
Arquitectura en EUROPA - Adriánn Díaz 30.118.599.pptxArquitectura en EUROPA - Adriánn Díaz 30.118.599.pptx
Arquitectura en EUROPA - Adriánn Díaz 30.118.599.pptx
 
202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放
202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放
202254.com《长相思第二季》在线观看,最新电视剧《长相思第二季》在线播放,长相思第二季今天开播了,全网最高清电视剧免费播放
 
Gandhi and Poetry Satchidanandan MA ENGL
Gandhi and Poetry Satchidanandan MA ENGLGandhi and Poetry Satchidanandan MA ENGL
Gandhi and Poetry Satchidanandan MA ENGL
 
phyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdf
phyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdfphyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdf
phyto atomy Satyabhama Shantanu Cucumber Body Butter 250g by Phyto Atomy.pdf
 
Mindthegap_technical_art_project_ppt.pptx
Mindthegap_technical_art_project_ppt.pptxMindthegap_technical_art_project_ppt.pptx
Mindthegap_technical_art_project_ppt.pptx
 
WSU Diploma Degree
WSU Diploma Degree WSU Diploma Degree
WSU Diploma Degree
 
SONG LIST MSC - Some of the popular songs offered
SONG LIST MSC - Some of the popular songs offeredSONG LIST MSC - Some of the popular songs offered
SONG LIST MSC - Some of the popular songs offered
 
The University of Queensland degree offer diploma Transcript
The University of Queensland degree offer diploma TranscriptThe University of Queensland degree offer diploma Transcript
The University of Queensland degree offer diploma Transcript
 
High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...
High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...
High Girls Call Lucknow 000XX00000 Provide Best And Top Girl Service And No1 ...
 
Creative Focus Photography Competition 2024
Creative Focus Photography Competition 2024Creative Focus Photography Competition 2024
Creative Focus Photography Competition 2024
 
Macquarie University degree offer diploma Transcript
Macquarie University degree offer diploma TranscriptMacquarie University degree offer diploma Transcript
Macquarie University degree offer diploma Transcript
 

WIN 8 Glattbrugg

  • 1. June 15, 2016 let’s win Jennifer Matos Inacio Armando Born Marc Leu Patrice Gerschwiler
  • 2. • terminal is not ready for the market (example vx 690) • angry customers  rescission = image damage • increased 2. interventions  terminal exchange • inadequate communication internal / external • no unified telephone system June 15, 2016 / created by PGE Let’s win 2 problem analysis / initial situation
  • 3. • increase profitability by increasing the product quality • offer a top service to customer that he will gladly pay higher price  customer returns and not the product ! June 15, 2016 / created by PGE Let’s win 3 objective
  • 4. • only launch marketable products • longer development phases • better planning of the pilot phase (location, customer selection) • alternative in emerging problem cases • better communication / instruction June 15, 2016 / created by PGE Let’s win 4 procedure / implementation
  • 5. June 15, 2016 / created by PGE Let’s win 5 procedure / implementation
  • 6. • know and implement customer requirements and customer needs • acting instead of reacting (communication) • high usability (stability before innovation) • solution oriented June 15, 2016 / created by PGE Let’s win 6 finding solution
  • 7. • necessarily improve test procedures  elicit problems in the development phase is more cost effective • cross-team meetings before pilot launch • optimize tools and programs • optimize processes / revise (piramedia) • optimum availability (forecast) June 15, 2016 / created by PGE Let’s win 7 action plan
  • 8. • get customer feedback • get employees feedback • procedures and processes constantly check (continuous improvement process) June 15, 2016 / created by PGE Let’s win 8 control
  • 9. • All these changes make us:  more profitable  more efficient  more focused  more sustainable June 15, 2016 / created by PGE Let’s win 9 results