The document outlines a plan to improve a company's product quality, customer service, and internal processes. It notes issues like angry customers returning products and a lack of unified communication. The plan includes developing products for longer before launch, better planning pilot programs, improving test procedures, optimizing tools and programs, and constantly checking procedures. The goal is to become more profitable, efficient, focused, and sustainable by only launching market-ready products, providing top customer service, and gaining customer and employee feedback.

1. June 15, 2016
let’s win
Jennifer Matos Inacio
Armando Born
Marc Leu
Patrice Gerschwiler

2. • terminal is not ready for the market (example vx 690)
• angry customers  rescission = image damage
• increased 2. interventions  terminal exchange
• inadequate communication internal / external
• no unified telephone system
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problem analysis / initial situation

3. • increase profitability by increasing the product quality
• offer a top service to customer that he will gladly pay higher
price
 customer returns and not the product !
June 15, 2016 / created by PGE Let’s win 3
objective

4. • only launch marketable products
• longer development phases
• better planning of the pilot phase (location, customer selection)
• alternative in emerging problem cases
• better communication / instruction
June 15, 2016 / created by PGE Let’s win 4
procedure / implementation

5. June 15, 2016 / created by PGE Let’s win 5
procedure / implementation

6. • know and implement customer requirements and customer
needs
• acting instead of reacting (communication)
• high usability (stability before innovation)
• solution oriented
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finding solution

7. • necessarily improve test procedures  elicit problems in the
development phase is more cost effective
• cross-team meetings before pilot launch
• optimize tools and programs
• optimize processes / revise (piramedia)
• optimum availability (forecast)
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action plan

8. • get customer feedback
• get employees feedback
• procedures and processes constantly check
(continuous improvement process)
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control

9. • All these changes make us:
 more profitable
 more efficient
 more focused
 more sustainable
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results