1. AJAY KUMAR REDDY GOLLAPALLI
(+1) 586 488 6007
(+1) 412 999 9236
Experience Summary
• Solid Career built with results-driven in areas of Sales, Project Management, Business
Analysis, Resource & Operations management, IT Service Management and Solution
Architect offering multicultural market experience to harness IT strategy to the
corporations, mission on delivering first-rate solutions
• Excels in operations, possessing the vision and strategic acumen to anticipate market
challenges and opportunities, and the dexterity to execute solutions
• Reputation as a highly disciplined, engineer-minded executive partner providing the
vision, strategy, and technical leadership to build agile, secure, and resilient IT
departments
• Recruiting, training, motivating and developing talent, along with leading individuals
and teams to realize their individual and collective potential in an environment that
congruently exacts high expectations within a positive and engaging environment
• Built trust and credibility in teams while propelling positive change through institution of
open communication, proactive support, and coaching in people skills and management
effectiveness
• Nurtured vendor relationships and led during vendor selection process as a key business
partner
• Managed and led large projects which includes Business process modelling including
CRM system
• Financial statement and budget management perspicacity, expense control and superior
capital deployment skills
• Handled all demands coming from every imaginable directions achieving all tasks on very
high success rate across various IT sectors including Banking, Insurance, Automobile,
Manufacturing, Media, Telecom and Life sciences clients
• Experienced in recruiting, training, motivating, forming and leading highly qualified
and effective teams
• Strong Global Management experience, able to work effectively, develop and mentor
teams of different cultures and manage diversity
• Excelled at gathering and documenting requirements, assessing business objectives,
and managing all stages of software development and implementation
• Provided Business, Functional and Solution design for individual initiatives by working
with different teams to ensure that design, development, and testing activities conform to
the strategic technical direction of the department
• Led as Resource & Operations manager for TCS – North America which includes
various activities corresponding Delivery, Resourcing, PMO and Quality needs
• Led a team of 120 people as a Project Manager/Business analyst for compliance
implementation at a major US Bank
Core Competencies & Areas of expertise
• P & L Management
• Sales and developing highly
productive teams and individuals
• Project and Program management
o Tracking, Monitoring and
Controlling projects
o Planning, demand
forecasting, team mentoring
o Stakeholder and Release
Management
• Banking – Risk Management ,
ALLL , AML
• Derivatives Market
• Requirement Analysis
• Functional & Technical Design
• Technology Integration
• Conceptual Data Modelling and BI
Solution Design
• Solution Design
• Business Analysis

2. • Recruitment/Hiring
• Supplier/Vendor Management
• Proposals and Contracts
• Change, Risk and Issue
Management
• Client facing interaction and
customer experience prowess
• Dynamic public speaking and an
innate ability to recognize and
rapidly exploit revenue
opportunities.
Technical, Functional and Testing Tools skills
• Project management
• Resource management
• Sales and Leadership
• Clarity, IT Service Management, Project Tracker, Eclipse PPM and PeopleSoft PPM
• PL/SQL,Unix-COBOL, MS COBOL and Visual Basic
• CRM and MRM systems
• Informatica, Teradata Aprimo, OBIEE and Data Modeling.
• Aprimo Marketing Studio, SAP BASIS, GRC and HANA Concepts
• Sound knowledge on Credit card, retail banking, lending, commercial business,
Capital market, derivatives market and investment banking
Certifications and Trainings:
• SIX Sigma GREENBELT certified – August 2011
• Undergone PMP classroom trainings – May 2013
• ITIL Fundamentals V3 Certified – July 2012
• Mainframes DB2 Certified – December 2007
• NSE’s certification in Financial Markets Feb 2009
• Revenue Storm- Sales excellence - March 2007
• Emotional Intelligence - November 2007
• Deutsche Basis 1 & Basis 2 - August 2008 and November 2008
Senior Business Analyst, Solution Architect and Technical Project Manager, PNC BANK,
Strongsville, OH 01/2016 till Date
Digital Marketing Platform – New Implementation
• SUCCESSFUL IMPLEMENTATION – GO LIVE
• Responsible for collecting requirements from Business Users
• Responsible for analyzing the requirements gathered from the client and creating high level
design documentations for the same.
• Created Project Charter Documents
• Created a high level project plan and estimates
• Created templates and documented all Functional and Non Functional requirements
• Created Change templates
• Worked on Technical (Mainframes and UNIX)
• Planned and Created a detailed solution architecture for the DMP project
• Analyzed end to end requirements and guided business sponsors and technical teams to
meet requirements accordingly
• Suggested Technical platforms that can be used for the project and implemented the same
• Part of Testing team creating TEST plans and coordinating with offshore teams
• Part of Resource Management and billing. Hired associates accordingly as per
requirements
• Team Management & Client interaction through meetings & presentations
• Architectural assessment for next 3 years
• Performance Tuning and support activities

3. • Part of Data transmission to external vendors from PNC
• Data Scrutinization by not allowing PII data go out of BANK
• Security data management
•
Senior Business Analyst and Technical Project Manager, PNC BANK, Strongsville, OH
01/2015 – 12/2015
Aprimo – MRM upgrade project for Marketing management
• SUCCESSFUL IMPLEMENTATION – GO LIVE
• Responsible for collecting requirements from Business Users
• Responsible for analyzing the requirements gathered from the client and creating high level
design documentations for the same.
• Responsible for creating Business Requirement Specifications and Software Requirement
Specification documents
• Gave demonstrations of various requirements and solutions
• Responsible for system administration and user management
• Responsible for application configuration, workflow design, change control, maintenance
release implementation and testing
• L1 and L2 support and issue troubleshooting and escalation
• Supporting Marketing Operations, Financial management, workflow management,
Campaign Management and system administration activities
• Upgraded and installed Aprimo 8.8.4 to 9.1.3 successfully with Teradata Support
• Architectural assessment of Aprimo for next 5 years with respect to Users and
Performance
• Communicate Aprimo concepts/product knowledge to both technical and non-technical
users
Resource Manager & PMO , Infrastructure Information Services – North America, Tata
Consultancy Services, Troy, MI 01/2013 – 01/2015
• Effective Governance and proactive workforce planning, by liaison with On-site and
Offshore leadership team, Resource Management Group (RMG), Talent Acquisition Group
(TAG), Vendor Partners and Delivery partners..
• Control and manage internal movements by reviewing local hire releases and approving
internal movements based on the urgency and criticality of need for resource.
• Drive and monitor Churn plan / Associate Mix / Span of control / Senior Junior ration /
Fluidity Plan
• Report Executive Dashboard on staffing to the Senior Management
• Participate in important staffing escalation calls and give solution to de-escalate and
address the need.
• Chair weekly staffing calls on open requirements, review and monitor the progress of local
hiring.
• Ensuring maximize utilization of resources in the business unit by monitoring unallocated /
bench resources and mapping to billable assignments.
• Performed PMO roles to attain financial goals defined by corporate
Project Manager/Business Analyst, PNC Bank, Pittsburgh, PA 06/2012 –12/2012
• Working with Business Owners/Product owners and defining the scope of the project
• Project Charter Documentation
• Worked on CRM system and also Microsoft Office
• Led the Affordability/Quick Sizing

4. • Developed integrated baseline project plans applying various PM methodologies and
techniques
• Multiple release break out, E2E delivery planning
• Directed the initiation, planning, scheduling, execution, monitoring, controlling,
implementation and closure
• Led the project from inception and mobilization phase thru Sprint 0, followed by Sprint
planning and execution.
• Part of the leadership team
• Risk, Issue and Change Management
• Creative financing by reducing redundancy and waste
• Managed all cross team dependencies and considered business priorities when scoping
and planning project milestones
• Requirement (Business, Functional) Documentation
• Business/Functional/Technical Design
• Identifying Business Process Improvement Opportunities
• Brainstorming, Interviewing and Conducting Workshops
• Reverse Engineering and Process Mapping
• Solution Design, Assessment and Communication
• Co-Ordination with Offshore & Onsite teams
• Task tracking & delivery management
• Risks, Issue & change Management
• Data Model and Business Intelligence Design
Work across organizational boundaries including vendors to assemble project teams,
assign responsibilities, identify appropriate resources needed, develop schedules and
manage projects from inception to delivery
Resource Manager & PMO , Banking Financial System, Tata Consultancy Services,
Pittsburgh, PA 01/2012 – 06/2013
• Ensuring maximize utilization of resources in the business unit by monitoring unallocated /
bench resources and mapping to billable assignments.
• Performed PMO roles to attain financial goals defined by corporate
• Gather all Resource requirements from all Banking projects/clients
• Hire Full time and Contractors for TCS with multiple screenings and F2F wherever possible
• High Success ratio on all screenings done
• Rate Negotiation with Future employees and TCS vendors on contractors
• Resource requirement tracker review with management
• War room on prioreity basis to close aggressive requirements
• Quarterly reports to CEO on overall BFS performance
• Hired (Full time and Contractors) closed to 2000 associates in this term
• Weekend fresher recruitment drives – Campus Interviews across colleges in East Coast
Project Manager/Business Analyst, PNC Bank, Pittsburgh, PA 06/2011 –06/2012
OFSA – Oracle Reveleus Platform
• Use previously received survey results and consolidated survey results spreadsheet to
complete all required information to understand how and when the outbound files/control
files should be created from OFSA.
• Build Requirements Document for each outbound interface file which will include attributes,
hierarchy, attribute format, control file information. Work with IMPR team to identify correct
attributes.
• Work with the Outbound Interface consumers to ensure the Requirement Documents meet
their expectations
• Define the attribute name and table within OFSA. Mapping document and Model will be
required.

5. o **There is a Key dependency for OFSA team to define the attributes.
• Make decision on how our team will pull data from OFSA/DRM and build interface files.
• Work with OFSA/DRM team to receive hierarchy information (including any hierarchy
changes).
• If hierarchy files are changing, advise the consumers of the changes and help them with
adhering to the timeline.
• Build outbound extract files from the information received in #4. Build and testing will be
done in batches.
• Confirm SIT is complete and all consumers have tested unit files, make file changes as
needed.
• Continue to work with OFSA team and consumers through integration and confirm we are
prepared for parallel.
• Deploy to production with the OFSA project
• Support post production technically
• Support post production with the consumers and receive sign-off
• Close project unless another release is identified
• Reduce the risk of errors, inconsistencies, and compliance breaches on project workflow
• Successfully lead the team of 12 at onsite and offshore for the BASEL2 end to end testing
for at PNC Bank with high customer satisfaction.
• Acted as single point of contact for the business and the development team for clarifying
the requirements.
• Been to part of team consisting several vendors to design the data flow path around bank’s
data repository for all it’s products from various data sources which was needed to
calculate Risk weighted Average by Reveleus tool.
Engagement Manager, Deutsche Bank, Bangalore, India 01/2010 – 06/2011
• Managed strategic accounts like Deutsche Bank, Delbruck and others
• Led and managed an onsite/offshore team of 30 vendor consultants in the Program
Management Office of the largest program in Deutsche Bank with an investment of $3
million.
• Organized and participated in steering committee meetings, project management reviews,
resource planning and account planning, Escalation handling, business requirement
mapping and solution creation.
• Participate on business requirement and high level design documents review calls and
provide sign-off
• Participated and led team in configuring smart integrated marketing solutions for DB
customers which primarily involves Aprimo Marketing Studio (Teradata)
• Developed the business case with my team and created project plan for installing Aprimo
locally. Managed the successful installation and release of Aprimo 6.0
• Integrated systems by utilizing Aprimo’s Data Source Manager. Created processes for
keeping all platforms in sync through setting up daily data imports and exports.
• Increased the functionality and usefulness of Aprimo throughout the organization with the
result that the Aprimo support team constantly expanded each year.
• Improved project management by configured business rules to automate the process of
selecting, applying, populating, and launching the appropriate projects.
• Been a key player in providing functional and technical support for the project which does
automated regulatory reporting for Deutsche Boerse to Central (Bundas) Bank.
Technical Analyst and Lead, Ameriprise, Bangalore, India 10/2008 - 12/2009
• Responsible for coordinating between various teams for integration testing of the product.
• Been a key player in providing functional and technical support for the project which does
automated regulatory reporting for Deutsche Boerse to Central (Bundas) Bank.
• Acted as a team lead for a onsite-offshore team of 15 to develop several new reports,
enhance the existing ones in mainframe.

6. • Successfully supported the project in feasibility and impact analysis, enhanced several
programs written in COBOL and performed various types of testing which resulted in high
customer satisfaction.
• Provided functional and technical support for the asset management financial system in
mainframe which handles various checks and card transactions and calculates the credit
limits for each client at the beginning of each business day
• Define business and functional requirements for several modules of the project. This
required active discussions with the business SMEs, Service Delivery team, and
architecture and technology business-as-usual teams.
• Was responsible in jointly creating the Project Charter; Documented the BSAR, BSDR
and other deliverables as per Method1 project delivery methodology of American
Express.
• Prepared the Method of Change for the entire business requirements gathered for the
new site.
• Created used case diagrams, Data flow diagrams, Activity diagrams and Sequence
diagrams using MS Visio.
• Prepared Work plan and Status Reports for the Business Team on a weekly basis.
• Used Lotus Notes database to manage schedules, deadlines, resources and collaborate
on the project.
Computer Programmer, American Express, Bangalore, India 06/2006 - 09/2008
• Code reviews and performance analysis and suggesting the recommendations to enhance
the performance of the existing application
• Designing the development modules, coding and testing the flow of the code and its
coverage using TCA. TCA is also used for analyzing the test cases and to verify whether
the test case has covered the logical path or not
• Conduct code reviews using Automated Standard Analyzer (ASA) which is used for
checking the standard of a COBOL program.
• Preparing the design document and also the final delivery note during the code review
phase
• Preparation of Test specifications and creating Code review documents
• Testing which involves unit and system testing
• Status reports, to be provided to AMEX on a weekly basis on the activities
• Change control and release management across the GDAS environment
• Post Implementation Support
• Perform root cause analysis of Production problems, identify and implement permanent fix
• Requirement Analysis for new business requirements & major developments
• Impact analysis of proposed changes in existing components
• Team Management & Client interaction through meetings & presentations
• Assist management in project planning and resource planning by providing Task
Estimations.
• Responsible for coordinating between various teams for integration testing of the product.
Education Summary
• Bachelor of Technology from Vellore Institute of Technology, Vellore, India in the field of
Electronics and Instrumentation Engineering

7. • Successfully supported the project in feasibility and impact analysis, enhanced several
programs written in COBOL and performed various types of testing which resulted in high
customer satisfaction.
• Provided functional and technical support for the asset management financial system in
mainframe which handles various checks and card transactions and calculates the credit
limits for each client at the beginning of each business day
• Define business and functional requirements for several modules of the project. This
required active discussions with the business SMEs, Service Delivery team, and
architecture and technology business-as-usual teams.
• Was responsible in jointly creating the Project Charter; Documented the BSAR, BSDR
and other deliverables as per Method1 project delivery methodology of American
Express.
• Prepared the Method of Change for the entire business requirements gathered for the
new site.
• Created used case diagrams, Data flow diagrams, Activity diagrams and Sequence
diagrams using MS Visio.
• Prepared Work plan and Status Reports for the Business Team on a weekly basis.
• Used Lotus Notes database to manage schedules, deadlines, resources and collaborate
on the project.
Computer Programmer, American Express, Bangalore, India 06/2006 - 09/2008
• Code reviews and performance analysis and suggesting the recommendations to enhance
the performance of the existing application
• Designing the development modules, coding and testing the flow of the code and its
coverage using TCA. TCA is also used for analyzing the test cases and to verify whether
the test case has covered the logical path or not
• Conduct code reviews using Automated Standard Analyzer (ASA) which is used for
checking the standard of a COBOL program.
• Preparing the design document and also the final delivery note during the code review
phase
• Preparation of Test specifications and creating Code review documents
• Testing which involves unit and system testing
• Status reports, to be provided to AMEX on a weekly basis on the activities
• Change control and release management across the GDAS environment
• Post Implementation Support
• Perform root cause analysis of Production problems, identify and implement permanent fix
• Requirement Analysis for new business requirements & major developments
• Impact analysis of proposed changes in existing components
• Team Management & Client interaction through meetings & presentations
• Assist management in project planning and resource planning by providing Task
Estimations.
• Responsible for coordinating between various teams for integration testing of the product.
Education Summary
• Bachelor of Technology from Vellore Institute of Technology, Vellore, India in the field of
Electronics and Instrumentation Engineering