James Boone is a customer service representative with over 5 years of experience in fast-paced customer service environments. He is looking for a new opportunity to apply his exceptional communication skills and knowledge of call center operations. His work history includes roles as a Flood Specialist and Rollover Specialist handling over 80 calls per day, traveling to meet with agents, and ensuring superior customer experience by resolving issues. He has an Associate's degree in Restaurant Management and Professional Cooking and a track record of receiving positive customer feedback and awards for his dedication to customer service.

1. JAMES BOONE
10623 3rd St N Apt G, St Petersburg, FL 33716 H: 7273202704 C: 7273202704 jebboone@yahoo.com
Qualified Customer service representative with 5 years in fast-paced customer service and call center
environments. Personable and professional under pressure. Looking for opportunity to apply current
exceptional level of knowledge to a company that will offer me the opportunity to grow and advance.
Exceptional communication skills
MS Windows proficient
Quick learner
Multi-line phone talent
Skilled in call center operations
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Customer service awards
Made travel arrangements including setting up
flight plans, rental car and hotel accommodations.
Given responsibility of handling company credit
card for travel arrangements
Submitted and tracked all company expenses for
my out of state travel.
Established face to face relationships with new
agents and showed how our online system worked
Assisted in taking claims for insureds and
explaining the process and getting them there
adjusters information
Flood Specialist II / Customer Service, 02/2012 to 08/2015
Brown and Brown Insurance Group – 801 94th Ave N Ste 110
Answered an average of 80 calls per day by addressing customer inquiries, solving problems and
providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Routinely answered customer questions regarding coverage and pricing.
Learned, referenced and applied product knowledge information.
Recommended alternative coverage and programs to give the client the best possible option available
Rollover Specialist, 05/2012 to 03/2013
Fidelity National Flood – 801 94th Ave N Ste 110
Traveled out to flood agents offices to gather flood policy information to transfer books of business from
another flood service to Fidelity National Flood
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY

2. Answered product questions with up-to-date knowledge of new flood procedures
Effectively communicated with and supported marketing and administrative teams on a daily basis while
out on the road
Handled daily heavy flow of paperwork and made sure all policy documents were sent back to our home
office in order.
Associate of Arts: Restaurant Management and Professional cooking, 1992
Baltimore College - Baltimore, MD
Made suggestions to upper management on more efficient ways to use existing procedures and had them
implemented company wide.
Received multiple emails from existing agents and new agents on the quality of my customer service.
Received in company acknowledgement through emails and certificates from upper management on my
exceptional dedication and client treatment
Made myself available to train and mentor new employees.
Consistently went to management offering my time and knowledge for special projects
EDUCATION
ACCOMPLISHMENTS