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WEBINAR: 4 Components for Building a Lean Culture

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Building a Lean Culture takes more than just tools training for the front-line. A holistic approach that leaders embrace is more effective.

In this webinar we’ll discuss the four critical components for building a Lean Culture, a simple approach to building a roadmap for Lean Transformation and specific actions you can do to address each component in your organization.

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WEBINAR: 4 Components for Building a Lean Culture

  1. 1. 4 Components for Building a Lean Culture Presented by Tracy O’Rourke
  2. 2. About Our Presenter • Managing Partner at GoLeanSixSigma.com • Co-Author of The Problem-Solver’s Toolkit • Co-host of the Just-In-Time Café Podcast Tracy O’Rourke /Tracy-ORourke @RourkeTracy 2
  3. 3. How to Interact Answer Polls! Ask a Question! 3
  4. 4. Where Are You From? Share your location in the Question area in your Control Panel! 4
  5. 5. Our Mission and Core Values Mission: Revolutionize the way people learn process improvement -- making it easy for everyone everywhere to build their problem-solving muscles 5 Cultivating Community We create an inclusive and positive space where people around the world connect with each other to learn and grow. Servant’s Heart At our core we are here to be of service to others as guides and teachers to encourage people’s success. Trailblazing Spirit We have the courage to challenge and inspire each other to create a constant state of awesomeness.
  6. 6. We’ve Helped People From… 6
  7. 7. Learning Objectives By the end of this webinar you will be able to: • List the 4 components of building a Lean Culture • Differentiate which questions to ask for each component • Summarize the role of leaders in building a Lean Culture 7
  8. 8. Today’s Agenda • Why tools are not enough • An overview of the 4 components • Leadership’s role in building culture • Building a roadmap for Lean transformation • Actions to address each component 8
  9. 9. Tools Are Not Enough 9
  10. 10. What is Culture? A group of norms, behaviors and underlying shared values that help keep those norms in place. - John Kotter, author of Leading Change - “ ” 10
  11. 11. A Holistic Approach for Improvement Real and Sustained Lean Culture Come From Success in All Four Dimensions 11
  12. 12. Each Floor Connects to Key Principles Customers matter to us. We align around a common purpose. We can always do better. Lead with humility and respect every individual 12
  13. 13. Each Floor Connects to Key Principles Customers matter to us. We align around a common purpose. We can always do better. Lead with humility and respect every individual 13
  14. 14. What Is Voice of Customer? Voice of the Customer: The customer’s needs and perceptions of your product or service. • Customers determine product or service effectiveness • Process design should focus on customer requirements 14 !
  15. 15. Different Voices Pulling at Process 15 Who is the Customer Advocate?
  16. 16. Questions to Ask: Customer-Focused Results 1. Who are our customers by process? 2. How can we better understand what our customers care about? 3. How will we measure what customers care about? 4. How and when will we assess our performance against what customers care about? 5. What customer-focused process improvements will we address? 16
  17. 17. Each Floor Connects to Key Principles Customers matter to us. We align around a common purpose. We can always do better. Lead with humility and respect every individual 17
  18. 18. Enterprise Alignment: 18 What is it like to drive in the fog?
  19. 19. Questions to Ask: Enterprise Alignment 1. Who are we and what is our purpose? 2. Where are we headed and how will we get there? 3. How can we create alignment with the strategic plan and goals? 4. How can we use the roadmap to communicate alignment? 5. How will we communicate our strategic plan to our staff? 19
  20. 20. Each Floor Connects to Key Principles Customers matter to us. We align around a common purpose. We can always do better. Lead with humility and respect every individual 20
  21. 21. What Is Process Improvement? Working on the process versus working in the process 21
  22. 22. Some Processes Are Invisible Do you see a process here? 22
  23. 23. How Do Processes Get Like This? 23
  24. 24. Processes Are Like Junk Drawers 24
  25. 25. Questions to Ask: Continuous Improvement 1. How will we continue to build our employee skills in problem-solving skills? 2. How will we give our employees time to work on process improvement? 3. How will we continue to develop our continuous improvement leaders? 4. How will we maintain focus on continuous improvement? 5. What systems will we implement to promote employee problem-solving? 25
  26. 26. Each Floor Connects to Key Principles Customers matter to us. We align around a common purpose. We can always do better. Lead with humility and respect every individual 26
  27. 27. Question for You What characteristics describe a healthy Lean culture? • Please enter your response in the Question box 27
  28. 28. Leadership & Respect - Basic Premises 28 Employees did not create the process Employees do not have the power to change the process on their own The process makes it difficult to do a good job People prefer to do a good job The root cause of most problems is the way the work is designed BASIC PREMISES
  29. 29. Be Hard on the Process, Not the People 29 Errors and problems are clues and opportunities to improve Constant pressure to improve without a method is demoralizing Processes often cannot handle all the different scenarios that exist Encourage awareness of problems and opportunities Every process is perfectly designed to achieve exactly the results it gets
  30. 30. Poll #1 Which of the following components need more attention in your organization? A. Customer Focus B. Continuous Improvement C. Enterprise Alignment D. Cultural Enablers 30
  31. 31. The Role of Leaders In Building A Lean Culture
  32. 32. 1. Reduce Fear in the Organization • Support a blame-free environment • Focus on the process not the people • Promote desired behaviors • Asking why • Calculated risk-taking • Making process and problems visible 32
  33. 33. What Is Tolerated In Your Organization? Culture is created by what is tolerated and promoted. - Dr. Henry Cloud - “ ” 33
  34. 34. 2. Build the Problem-Solving Muscle 34
  35. 35. Leadership Philosophy 35 Be a Mentor Not a Hero
  36. 36. Question for You If the mindset should be to build the problem-solving muscle: What do leaders need to do more of (or less of)? • Please enter your response in the Question box 36
  37. 37. 3. Be Strategic With All Four Floors Customers matter to us. We align around a common purpose. We can always do better. We treat everyone with respect. 37
  38. 38. A Roadmap for the 4 Components 38
  39. 39. Questions to Ask: Cultural Enablers 1. How can we reduce fear in our organization? 2. What kind of systems can we put in place to respect every individual? 3. What can leaders do to build the problem- solving muscles? 4. What systems can we implement to demonstrate that continuous improvement is a priority? 39
  40. 40. Call to Action • Share knowledge about the 4 components • Discuss which components need attention • Create a roadmap encompassing a high-level plan to improve each component 40
  41. 41. Today We Covered 41 • Why tools are not enough • An overview of the 4 components • Leadership’s role in building culture • Building a roadmap for Lean transformation • Actions to address each component
  42. 42. Questions? 42
  43. 43. Getting Started Learn more by starting some more training! • White Belt Training & Certification (Training is FREE) • Yellow Belt Training & Certification (Training is FREE) • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification Coupon Code: 20CULTURE 20% discount on all courses! *Expires January 20, 2019 43
  44. 44. Go-Getter Membership 44 • Access to all Single Modules ($298 value) • Access to the Go-Getter Forums • Access to Go-Getter Exclusive Webinars • Support Tools ($226 value) • 20% discount on ALL of your purchases! $199 for 1 year access
  45. 45. Book: The Problem-Solver’s Toolkit 45 • Kindle and print versions available on Amazon • The Problem-Solver’s Toolkit
  46. 46. Upcoming Webinar: Jan. 22, 11am PST Register today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar. 46
  47. 47. Just-In-Time Café Podcast Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you! 47
  48. 48. Wonder Women of Quality Join us each month as we highlight another unsung hero of Quality! 48
  49. 49. Questions? 49
  50. 50. Thank You for Joining Us! More questions? Ask us at contact@goleansixsigma.com Click here to download free tools, templates, infographics and more! @GoLeanSixSigma/company/GoLeanSixSigma-com /GoLeanSixSigma 50

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