The document outlines a presentation by Tracy O'Rourke on how leaders can support lean principles through leader standard work, which includes daily and weekly actions aimed at fostering continuous improvement. It highlights key components such as huddles, leader process walks, and task boards, as well as the importance of creating a supportive culture focused on problem-solving. The presentation also emphasizes leader responsibilities in mentoring and promoting a blame-free environment to enhance team dynamics.

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Presented by Tracy O’Rourke
Managing Partner & Executive Advisor
at GoLeanSixSigma.com
How Leaders Can
Support Lean Using
Leader Standard Work

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Our Expert: Tracy
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• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• 20 years of industry experience
• Began Process Improvement
career at GE as a Black Belt
• UCSD & SDSU Instructor:
Lean Enterprise and
Lean Six Sigma courses
• MBA from Pepperdine University
• BA in English Literature from
San Francisco State University

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How to Interact
• Ask a question
• Answer polls
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Let’s Interact!
Where are you from?
Share your location in the Questions area in your Control Panel!
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Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.
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We’ve Helped People From…
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Today’s Agenda
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• What Leader Standard Work is
• Why everyone benefits from Leader Standard Work
• Key Lean Leader Responsibilities
• 3 Components of Leader Standard Work
• Huddles
• Leader Process Walks
• Task Boards

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What Is Leader Standard Work?
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A set of daily/weekly
actions tools and
behaviors that leaders
apply to build and
sustain a continuous
improvement culture

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Leader Standard Work Tools
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• Huddle Meetings: A daily stand=up meeting for team communication,
collaboration and updates
• Leader Process Walks: Going to where the work occurs to understand
the process and identify improvement opportunities
• Task Boards: A visual management tool to track Leader actions related
to supporting a Lean culture
• Process Performance Boards: A process scorecard for your team
incorporating safety, quality, cost and delivery
• A3 Problem-Solving: Strengthening employees problem-solving
muscle and documenting the problem-solving process
• A3 Coaching: Leaders coaching employees to build the problem-
solving muscle

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Why Leader Standard Work?
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Many organizations
try to add practices
and tools on top of
existing management
routines and thinking

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Making Problems Visible
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Thawing the Frozen Middle
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Leader’s Responsibilities
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• Grow your people
• Be a mentor, not a hero
• Use the Socratic Method – “ask,
don’t tell”
Commit To Building The Problem-Solving Muscle
POLL: What type of leader behavior is
most prevalent in your organization?

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Leader’s Responsibilities
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Recognize and
discourage behaviors
that create a hunt for
the guilty
Refuse to allow the
placement of blame
Focus on the process
not the people
 Recognize and
acknowledge the
behaviors we want
 Encourage calculated
risk-taking
 Make process
problems visible
Create A Blame-Free Environment

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Leader’s Responsibilities
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“Culture is created by what
is tolerated and promoted.”
– Dr. Henry Cloud
POLL: Are your leaders intentional about
the culture that is being created in your
organization?
Build An Intentional Culture

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Today: Leader Standard Work Tools
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Huddle Meetings
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Huddle Benefits
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Huddle Meeting Agendas
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Leader Behavior During Huddles
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What Is A Leader Process Walk?
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Why Process Works?
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Process Walk Questions
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Why Leader Process Walks
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More Questions Leaders Ask
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Leader Behavior During Process Walks
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Process Walk Worksheet
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• A help tool to walk the
process
• Appreciate and be
respectful of workers
• Show interest in the
process
• Build knowledge of the
process
Click here to download
this free template from
our website

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Task Boards
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Task Board Benefits
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Task Card For Huddle Meetings
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Task Board Example
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Using Task Cards for Monitoring
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Today We Covered
• What Leader Standard Work is
• Why everyone benefits from Leader Standard Work
• Key Lean Leader Responsibilities
• 3 components of Leader Standard Work
• Huddles
• Leader Process Walks
• Task Boards
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POLL: Which of these tools have you seen Leaders
in your organization implement?

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Q & A
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Getting Started
Learn more by starting some more
training!
• Yellow Belt training is FREE at
GoLeanSixSigma.com
• Green Belt Training & Certification
• Black Belt Training & Certification
• Lean Training & Certification
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Upcoming Webinars
Register today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.
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Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news,
easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!
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Q & A
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Thank you for joining us!
• More Questions?
• Ask us at contact@goleansixsigma.com!
• Click here to download
free tools, templates, infographics and more!
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