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WEBINAR: 5 Ways a SIPOC Helps You Understand & Improve Your Process

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A SIPOC is a very simple tool. It’s easy to build, easy to understand but not always used optimally. Watch this 1-hour intermediate webinar on this “must-use” tool to be sure that you are leveraging it to its fullest capacity by understanding all the ways that it can help you, your team, and your process improvement project be more successful.

https://goleansixsigma.com/webinar-5-ways-sipoc-helps-understand-improve-process/

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WEBINAR: 5 Ways a SIPOC Helps You Understand & Improve Your Process

  1. 1. 10/16/2017 Presented by Tracy O’Rourke Managing Partner & Executive Advisor at GoLeanSixSigma.com 5 Ways a SIPOC Helps You Understand & Improve Your Process
  2. 2. Our Expert: Tracy 2 • Managing Partner & Executive Advisor at GoLeanSixSigma.com • 20 years of industry experience • Began Process Improvement career at GE as a Black Belt • UCSD & SDSU Instructor: Lean Enterprise and Lean Six Sigma Courses • MBA from Pepperdine University • BA in English Literature from San Francisco State University
  3. 3. How to Interact 3 • Ask a question • Answer polls
  4. 4. Let’s Interact! 4 Where are you from? Share your location in the Questions area in your Control Panel!
  5. 5. Who Is GoLeanSixSigma.com? 5 GoLeanSixSigma.com makes it easy for everyone everywhere to build their problem-solving muscles. We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available.
  6. 6. We’ve Helped People From… 6
  7. 7. • What is a SIPOC? • How to Construct a SIPOC • 5 Ways to Use a SIPOC 1) Visualize, understand and communicate the high level process 2) Identify the customer and their requirements 3) Plan a process walk 4) Manage detailed process mapping 5) Identify useful measures Today’s Agenda 7
  8. 8. What Is a SIPOC? 8 • A high level map of a process • A bird’s eye view • A tool that allows a team to see their process in relation to all needed inputs, outputs, and suppliers • Shows process boundaries • Identifies relationship between suppliers, inputs and process • Determines key customers
  9. 9. How Do You Construct a SIPOC? 9 WHAT information or materials come into the process? WHO provides the inputs to the process? HOW is the product or service produced? WHAT is the product or service that comes out of the process? WHO receives these products or services?
  10. 10. 1. Communicate High Level Process 10
  11. 11. 2. Identify Customers and Requirements 11
  12. 12. Definitions • Customer: Anyone who uses or receives a service or product from a process. • Stakeholder: Any individual who has a vested interest in how the process performs, but doesn’t receive or use the product or service. • Process Partner: Entities, agencies or departments that work together to provide a product or service to a customer. 12 https://goleansixsigma.com/glossary/
  13. 13. • Process Walk: Physically going to where work happens (Gemba) and interviewing the process participants • Conducted by process participants • Builds profound knowledge of the process 3. Plan a Process Walk 12
  14. 14. Plan Process Walk Interviews 14 Elisabeth Elisabeth Karlo Anna Anna Customer - Julius
  15. 15. 4. Manage Detailed Process Mapping 15 Marathon Mapping
  16. 16. Poll #1: 16 Have you participated in a marathon mapping session? A. Yes B. No
  17. 17. 5. Identify Useful Measures 17
  18. 18. Poll #2: 18 How have you used SIPOC before? A. Communicate the high level process B. Identify customer requirements C. Discuss and manage scope D. Manage detailed process mapping E. Identify useful measures
  19. 19. Today We Covered 19 • What is a SIPOC? • How to Construct a SIPOC • 5 Ways to Use a SIPOC 1) Visualize, understand and communicate the high level process 2) Identify the customer and their requirements 3) Plan a process walk 4) Manage detailed process mapping 5) Identify useful measures
  20. 20. Q&A 20
  21. 21. Getting Started 21 Learn more by starting some more training! • Yellow Belt Training is FREE at GoLeanSixSigma.com • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification Coupon Code: 20SIPOC 20% discount on our main courses! *Expires October 31st
  22. 22. Upcoming Webinars 22 Register today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar.
  23. 23. Just-In-Time Podcast 23 Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you!
  24. 24. Q&A 24
  25. 25. Thank You for Joining Us! 25 More Questions? Ask us at contact@goleansixsigma.com! Click here to download free tools, templates, infographics and more!

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