Leading High Impact Virtual Teams

© 2017 NetSpeed Learning Solutions. All rights reserved. 1
Leading High Impact
Virtual Teams
April 26, 2017

About Cynthia Clay
• 25+ years of leadership
development experience
• Author of Great Webinars
• Chief Architect of the new Virtual
Leader™ program

Webinar Objectives
• Describe the underlying needs of
virtual team members
• Attend to the issues of relationship,
reliability, results, and recognition
• Leverage key leader behaviors to
gain commitment and high impact
• Learn more about the Virtual
Leader™ program

Tweet
#virtualleader
#NSLSlive

Purpose
What do you hope to gain from this
webinar?

A virtual leader manages a team
with individuals who telecommute
or work from other locations.
Communication is primarily
electronic.
Definition

The Trend
79% of 1700 knowledge workers reported
working always or frequently in dispersed
teams*
* Ferrazzi Greenlight

The Trend
20 million American employees work
from home at least one day per month

Trends
Over the next decade, will
the use of virtual teams:
• Decrease
• Stay the same
• Increase

Virtual Leadership
Which of these
obstacles to
success have you
seen on your virtual
teams?

Virtual Leadership

16© 2017 NetSpeed Learning Solutions. All rights reserved.
Relationship Reliability
ResultsRecognition
Four Keys to Success

What are the most important needs
of virtual team members?
Virtual Team Needs

• Feel connected, not isolated
• Have clear goals and
expectations
• Receive frequent feedback on
their progress
• Be consulted on issues and
decisions
• Not be micro-managed
• Be recognized for their
contributions
Virtual Team Needs
Virtual team members want to:

Relationship
Relationship

Relationship
How can you build and maintain strong
relationships on virtual teams?

Relationship
• Meet face-to-face at team kick off
• Hold virtual team retreats
• Build in social interaction to meetings
• Post individual profiles and bios

Reliability

Reliability
What gets in the way of reliability on a
virtual team?

Reliability
• Agree on communication channels and
guidelines
• Clarify and document processes and systems
• Request posted progress updates
• Hold regular team meetings

Results
Results

Results
How do you ensure a focus on achieving
results on a virtual team?

Results
• Establish measurable goals and targets
• Conduct project debriefing meetings
• Hold scheduled calls with individual team
members
• Address performance issues quickly

ResultsRecognition
Recognition

Recognition
What recognition methods work best in a virtual
workplace?
Why is it important to provide ongoing
recognition for remote individuals and teams?

Recognition
• Include appreciation in every conversation
• Encourage peer-to-peer recognition
• Share customer feedback with the entire
team
• Build a culture of celebration

C3 Model
Calibration Collaboration Celebration

Virtual Leader Video

1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
The Power of Connection
Building Virtual Relationships
The Power of Calibration
Building Accountability
on a Virtual Team
The Power of
Collaboration
Harnessing Individual
and Team Strengths
The Power of Celebration
Recognizing Individual
and Team Results
The Roadmap

• Five, 90-minute web workshops
• Delivered by our virtual trainers
or your virtual trainers
• Combined with NetSpeed Fast
Tracks™ mobile for pre- and
post-class reinforcement
• May be licensed and
customized
Synchronous

Learning Platform
• Reinforce learning
with text,
multimedia, and
social interaction
• Connect with class
blog and comments

Mobile-enabled
• Accessible on any device
• Use mobile device’s voice
recognition to dictate
responses to online
assignments
• Add photos from mobile
device
• Interface similar to
Facebook or Yammer

May Be Co-branded

• Five online topics in a peer-to-
peer learning environment
• Short recorded webinars,
animated video, presentations,
class blog, polls, and quizzes
• Hosted in NetSpeed Fast
Tracks™ mobile
• May be licensed and customized
Asynchronous

Co-branded

Assignments Tracked
• Facilitators may view dashboard
• Individuals may track their own progress

Next Steps
1. Request a preview of program materials
2. Schedule a demonstration of the Virtual
Leader™ and NetSpeed Fast Tracks ™
3. Request a proposal
4. Bring the Virtual Leader ™ to
your organization

Actions and Insights
What actions and insights
do you have from this
webinar?

Virtual Facilitator Course
• Next four-week public course
opens in May
• Delivered privately in any web
conference platform (Adobe,
WebEx, Citrix, etc.)
http://netspeedlearning.com/virtual-learning/facilitation/

Complete Our Survey
• Receive a link to view the recording
and a link to view the slides.
• Receive the virtual leader/virtual team
member survey results.
• Download the
Virtual Workplace
infographic.

Leading High Impact Virtual Teams

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