1. UC
Analytics
Analytics and Reporting for Lync
Why have enhanced reporting for Lync?
Would you drive a car without a dashboard?
UC Analytics enables smart management of any installation of Lync by delivering actionable reports and
presenting easy to view information on the configurable dashboard. The powerful report builder enables users
to quickly design reports that deliver only relevant information or use the pre-defined report templates.
Quality of Experience The ever changing demands on
Lync requires effective analysis and monitoring
ensuring high levels of service delivery and usage.
Capacity Planning On-going assessment of SIP
QoE
Capacity
Planning
User
Adoption
Cost
Control
trunks and other network elements assists in
infrastructure support and planning.
User Adoption Monitoring employees on the various
modes of communication ensures correct user uptake
and highlights areas where training is required.
Cost Control With tight management and control of
expenditure organisations can reduce costs, guard
against abuse and maximise investment in Lync.
IM Monitoring Volume and content analysis of IM’s
Alarms Multiple user defined alarms give real time
gives operational awareness down to end user level
notification when a pre-defined call criteria has been
met
Smartly manage QoE issues
Real time issue notification
through MOS Alarms
Run QoE reports delivering
actionable diagnostics
Resolve issues
UC Analytics vs. Native Lync Reporting
1.
2.
3.
4.
5.
Design and build your own report format
Comprehensive filtering throughout organisation
down to URI / Extension level
Fully automated
Monitor other data sources such as other UC
platforms and mobile phones
Cost reports with unlimited number of tariffs
6.
Response group and employee productivity
reporting
7. Alarms
8. Comprehensive security and access levels
9. IM Traffic and Conversation monitoring
10. Enhanced QoE reporting
Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net
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