1. UC
analytics
Monitor, Control,
Report, Analyse
UC Analytics is a monitoring and reporting tool which
provides organisations a slice and dice view of their
communication data. The various modes of Unified
Communications are generating huge volumes of data
at a rapid pace, UC analytics delivers a 360-degree
view of this, from the contact centre to the back office
Analytics and Reporting for
Unified Communications
to remote branch locations. The analytical dimension
of UC Analytics enables more effective use of
resources reducing costs and improving efficiency.
Report Builder Create your own custom reports
delivering only relevant information. Automate the
delivery of the reports by email and in the format that
you require such as PDF, Word, Excel or CSV
Management Reports Powerful and flexible reports
ensure there is no need to second guess if your UC
system is being used correctly. Reduce costs, increase
productivity and improve network performance
Dashboard Interface Enjoy the flexibility of a user
experience the way you want it, because you decide
what charts go where and what information is
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Scalability Suitable to meet the needs of a single site
place
business through to multi-site global corporations
requiring the use of UC Analytics multi-currency and
multi-lingual capabilities.
Work
Monitor
from anywhere
resources
Access and use the full
functionality
via
any
browser, smartphone or
tablet. Fully automated
the system runs itself
Ensure UC use is not
being abused, who’s
calling who? Are calls
going unanswered? Are
calls being answered in
a timely manner?
Optimize
Reduce
performance
costs
Clear visibility of UC will
ensure correct time and
resource
management
which is key to any
successful organization
With visibility of your UC
usage and associated
costs tighter control can
be achieved resulting in
substantial cost savings
Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net
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