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BD Thomson Reuters


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Atlas Systems case study

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BD Thomson Reuters

  1. 1. DATA COLLECTIONTOOLS Case study ofThomson Reuters project
  2. 2. OVERVIEW • Thomson Reuters Corporation is a major multinational mass media and information firm founded inToronto, Ontario, Canada • Thomson Reuters operates in more than 100 countries, and has more than 60,000 employees around the world • Atlas Systems builtThomson Reuters’ data collection agents, responsible for consolidating and organising the entire data stream
  3. 3. CHALLENGES • The Global Support Division had hundreds of products, but there was no visibility into the product performance and SLA compliance • Information about various product performance was scattered across various systems and technologies • There was no tool for senior executives to get overall picture of all product performance, and drill down into details as needed
  4. 4. SOLUTION • Atlas Systems developed data collection agents on multiple technology platforms and pushed the entire bulk of data to the central repository • Atlas built highly intuitive dashboards, KPIs and reports with drill down capabilities
  5. 5. RESULTS • TECHNOLOGY • Business Objects • Oracle • Unix • DATA MANAGEMENT • Validated and collected user feedback early in the project with the help of rapid prototyping • Actionable and timely information was made available and helped meet stringent SLA requirements hence reducing financial penalties and improving customer satisfaction