Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
UC Analytics Version 2 Release Notes
1. Code Software | info@codesoftware.net | www.codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093
Release Notes
Version 2 14th November, 2014
The new Windows 8 look and feel of the dashboard and report builder
Version 2 of UC Analytics see’s key enhancements focusing on the user experience with a ‘Windows 8’ look and feel throughout the software. There are 7 new monitors: Lync Client Types; Quality Trend; Call Distribution by Location; Conference Statistics and Inbound Call Summary; Presence Statistics and Response Group Summary.
UC Analytics
UC Analytics +
2. Code Software | info@codesoftware.net | www.codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093
UC ANALYTICS NEW MONITORS
LYNC CLIENT TYPES
This graphically displays the different Lync Client Types (Devices) used and can be filtered on Organisation Units. Drill down reporting is possible directly from the monitor by selecting the desired device type. This report shows Extension, Employee, Organisation unit, Time, Dialed number, Destination and Extension client type.
QUALITY TREND
Displays an average call quality using MOS (Mean Opinion Score) throughout the day in hourly intervals. Specific gateways can be selected for direct filtering on the chart.
3. Code Software | info@codesoftware.net | www.codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093
CALL DISTRIBUTION BY LOCATION
The map highlights call volumes to geographical areas. The size of the red dot being proportional to the total calls volume. It is possible to reposition the map for specific regions and zoom in and out depending on requirements.
CONFERENCE STATISTICS
This monitor displays the total daily volumes for both audio and video conferences.
4. Code Software | info@codesoftware.net | www.codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093
INBOUND CALL SUMMARY
The table shows employee performance with details on Total calls, Missed calls, Avg. ringtime, Peak ringtime, Avg. Duration and Peak duration. Filters can be applied to the table to show specific Response groups, Employees or Organisation units. Drill down reporting is also available on individual employees which will display call details on Extension, Time, Duration, Ring time, Response group, Call type and Dialed number.
PRESENCE STATISTICS
This real-time monitor displays the total number of Lync users logged on throughout the day in hourly intervals.
UC ANALYTICS + NEW MONITORS
5. Code Software | info@codesoftware.net | www.codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093
RESPONSE GROUP SUMMARY
This table shows real-time information for selected response groups. The displayed fields are Active calls; Calls waiting in queue; Average queue time; Longest call waiting and Available agents.
RECAP ON EXISTING MONITORS…….
INBOUND CALL HANDLING
Ringtime / Answered / Unanswered
TOP DESTINATIONS
CALL STATISTICS
Inbound / Outbound / Internal
CALL TYPE
SUMMARY
Voice / Video / IM
CALL DETAILS
GATEWAY SUMMARY
PRESENCE STATUS
Real-time
RGS WALL BOARD
Real-time
MEAN OPINION SCORE
6. Code Software | info@codesoftware.net | www.codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093
REPORT TEMPLATES PAGE
It is possible to use the Templates page to generate reports on screen in the right hand side window.
REPORT DEFINITIONS, FILTERS & DRILL DOWN
Possible to identify and report on scheduled vs. ad-hoc conferences in MS Lync.
Costs vs. Cost2 – UC Hosters can monitor ROI by running reports on buy and sell rates of call charges.
Drill down to a full report available from the Lync Response Group Wall Board.
SECURITY POLICIES
Security policies can now be based on Response Groups restricting users to information only on specified groups.
COMPANY DATA STRUCTURE
Employee pictures can be imported from AD
CARRIER RATES
Software installed with default carrier rates
