Unlock the true potential of Unified Communications with the unparalleled visibility delivered by UC Analytics

1. 6-Apr-13
UCAnalytics
MONITORING AND
REPORTING FOR UNIFIED
COMMUNICATIONS

2. Some of our
CUSTOMERS

3. UC Analytics
INSTALLATIONS
UC Analytics
Installations

4. User Adoption Costs / Billing
QoE / Capacity
Planning
Employee
Productivity
MAKE UC
MANAGEABLE,
MEASURABLE
AND
PRODUCTIVE

5. RELEVANT
INFORMATION
THROUGH
CUSTOMISABLE
DASHBOARDS
AND
AUTOMATED
REPORTS

6. DASHBOARD
CONFIGURABLE LAYOUT
DYNAMIC CHARTS
DIRECT FILTERING
SINGLE CLICK REPORTING
REAL TIME SNAPSHOT
UPDATED EVERY 60 SECONDS

7. MONITORS
QUALITY TREND MEAN OPINION SCORE
LYNC / S4B CLIENT TYPES CONFERENCE STATISTICS CALL TYPE SUMMARY
GATEWAY SUMMARY

8. MONITORS
INBOUND CALL HANDLING
TOP DESTINATIONS
CALL STATISTICS CALL DETAILS
INBOUND CALL SUMMARY CALL DISTRIBUTION
BY LOCATION

9. REPORTING
Standard Templates
• User Adoption
• Quality
• Capacity
• Costs
• Presence
• Productivity
Report Designer
• Design your own format
• Drag and drop desired fields
Report Style
• Company logo
• Change colour scheme
• Company details

10. REPORT BUILDER
SORT AND SUMMARISE
FILTERS
CHART OPTIONS
SCHEDULE REPORTS
EXCEL, PDF, WORD, CSV

11. ALARMS
Email notification
Select call conditions
Threshold on:
• Cost
• Duration
• Ringtime
• Quality (MOS)
• Error ID
BUDGET
Monthly Cost or Duration
Email notification at %
Bar outbound dialling

12. SECURITY POLICIES
Username and password
Supports AD Authentication
Restrict all features
Restrict at organisation level

13. ON-PREM CLOUD
INTEGRATIONSUPPORTS
UCAnalytics
UC Analytics Server
(SQL Based)
Monitoring Server
CDR’s
Archiving Server
IM
Transcripts
Front End Pool
Pulls approximately
every 60 seconds
Pulls approximately
every 1-2 seconds
Live Calls
(Cloud requires a CDR retriever
to be installed on customer site
UCA + is only available on prem)

14. UC Analytics +
SUPPORTING LYNC / S4B
RESPONSE GROUPS
LIVE CALLS INFORMATION
REAL TIME WALL BOARDS
PRESENCE STATUSES
UCAnalytics +

15. PRESENCE STATUS
RESPONSE GROUP
SUMMARY
RGS WALL BOARD
PRESENCE STATISTICS
Wall Boards
ACTIVE CALLS
UCAnalytics +

16. UCAnalytics +

17. PRESENCE DETAILS
Reports
RESPONSE GROUP AGENT
LOGIN
PRESENCE SUMMARY
UCAnalytics +

18. UC Analytics +
Key Health Indicators
Processor Usage %
Available Disk Space
Disk Operations
Health Monitor

19. SQL Server Health Monitor

20. Front End Server Health Monitor

21. MCU Health Monitor

22. www.codesoftware.net
info@codesoftware.net