This document discusses the importance of emotional intelligence (EQ) compared to intelligence quotient (IQ). It defines EQ as the ability to recognize one's emotions and manage behaviors, while IQ is a measure of intelligence from standardized tests. The main points made are: 1) EQ skills like empathy are more important for leadership than IQ alone; 2) Developing EQ is important for workplaces, education systems, and national leadership; 3) EQ can be improved at any stage in life unlike IQ and leads to better job performance and safety. The document provides examples of EQ assessments and improving EQ development.

1. WHY EQ?
Saasha Jethwani 15020621245
Krishna Mirpuri 15020621137

2. Introduction
● EQ is defined as a set of competencies demonstrating the ability one has to recognize his or
her behaviors, moods, and impulses, and to manage them best according to the situation
● EQ is represented by such personal-driven soft skills as empathy, communication, leadership,
etiquette, etc.
● IQ is a measure of the intelligence of an individual derived from results obtained from specially
designed tests.
● IQ is reflected by hard skills which can be learned, defined and measured such as mathematics,
reading, writing, accounting, legal, etc.

3. What makes a leader? HBR article by Daniel
Goleman.
“I have found, however, that the most effective leaders are alike in one
crucial way: they all have a high degree of what has come to be known as
emotional intelligence. It’s not that IQ and technical skills are irrelevant. They
do matter, but mainly as “threshold capabilities”; that is, they are the entry-
level requirements for executive positions. But my research, along with other
recent studies, clearly shows that emotional intelligence is the sine qua non
of leadership. Without it, a person can have the best training in the world, an
incisive, analytical mind, and an endless supply of smart ideas, but he still
won’t make a great leader.”

5. Why does this matter?
Leaders are responsible for:
● Making decisions & solve problems
● Regulating emotions
● Collaborating with others
● Facilitating change
❖ Correlation was found among low emotional intelligence and theft and shrinkage.
❖ Workers with low emotional intelligence had a higher likelihood of getting injured while
on the job.

6. 1) Education system
● Stress is given to IQ- History, Geography, Science, Computers, etc.
● We are not TAUGHT how to handle frustration, anxieties, stress, failure, depression, burnout,
inferiority complexes, ego problems.
● We are not told to learn how to manage emotions i.e.; interaction, coordination, Adjustment,
communication
● We are expected to learn all these from our parents, peer group or other role models.
● At the later stages of our lives we are told to master emotional competencies to be successful.

8. 2) At the workplace ● Shift from aptitude to attitude
in recruiting employees.
● Candidates who can fit with the
corporate culture and work well
with other people.
● The lack of empathy, cooperation,
motivation and communication
among employees in a team in
particular and across the
organization in general will
damage employees’ morale.
● The company will suffer the loss
in not only finance but also
talented staff.

10. ● High IQ- limited interpersonal and intrapersonal skills.
● EQ talks about one’s character based on the way he or she writes or replies to mail,
collaborates and networks with peers and subordinates, and works towards attaining company
goals.
Solution- develop leadership skills of leaders in all level of hierarchy in the organization and
create a happy corporate culture to make employees feel recognized and engaged.

11. 3) National Services Leadership
“After studying 60 IAS officers of Assam Cadre it was found that 77 % of them fall in the
category of Average EQ. Only 15 % showed High EQ.”
Stewards of the profession and protectors of the nation, Army leaders have an immense responsibility
to ensure the current and future success of the Army. This responsibility is less about the hard skills of
cognitive intelligence, technical knowledge, and tactical proficiency and more about the soft skills of
emotional intelligence.

13. Solutions
Build on existing leadership attributes and competencies- Empathetic
listening, networking, and improving counseling skills
Modifications to Army leadership doctrine- Creating follow-through maps,
vision, goals, and objective development, self-reflection, cognitive restructuring,
and anger management training
Development of formal emotional intelligence Army training programs-
Understanding of limbic system, counselling, mentoring, coaching, personality
studies, Johari window feedback, 360 degree appraisals,

14. CASE STUDY- Tech Mahindra
Eligibility Criteria :
SSC: 60%
HSC: 60%
Diploma: 60%
B.E. : 60% (aggregate) with 1 live back-log allowed.
Selection Process:
Aptitude Test: The main hurdle in the selection process of Tech Mahindra is cracking its Aptitude Test. It consisted of
170 questions to be solved in 80 minutes.
Technical Interview: The primary focus of this round is to test logic, for which questions on programming languages
like C are expected. Basics of the subjects related to your engineering are asked.

15. ● You can upgrade your emotional skills at any stage of your life. In fact, age and maturity are
positively correlated with the EI. Same is not true about IQ which is more or less static.
● Emotional intelligence is the intangible human dynamic that makes good leaders, great.
● All of these cases are starting to prove the value of having highly emotionally intelligent
employees make up your workforce if you want a competitive advantage in this highly
competitive business world.

16. Emotional intelligence assessments
● Emotional Quotient Inventory (EQ-i)
● Emotional & Social Competence Inventory
● Emotional & Social Competence Inventory - University Edition
● Genos Emotional Intelligence Inventory
● Group Emotional Competency Inventory
● Mayer-Salovey-Caruso EI Test (MSCEIT)
● Profile of Emotional Competence (PEC)
● Schutte Self Report EI Test
● Trait Emotional Intelligence Questionnaire
● Work Group Emotional Intelligence Profile
● Wong's Emotional Intelligence Scale

17. RESULTS OF TEST
SCORE INTERPRETATION
15-34 REQUIRES WORK
35-55 OK, CAN BE IMPROVED
56-75 EXCELLENT, BUT….

18. THANK YOU!