EmotionalEmotional
IntelligenceIntelligence
A Leader’sA Leader’s
PrimerPrimer
Feelings are indispensable
for rational decision
making. They are like a
compass, they guide us in
the right direction.
Three Competency Domains
1. Technical Skills
2. Cognitive
Abilities
3. EI Abilities
Studies* show:
 For all levels of jobs, EI
competencies are twice as
effective as IQ in
determining an individual’s
succe...
EI Competencies
 Self-Awareness
 Self-Management
 Social Awareness
 Relationship
Management
EI
Self-Awareness
Knowing one’s internal states, preferences,
resources and intuitions
 Emotional Self-Awareness
 Accurate ...
Knowing one’s internal states, preferences,
resources and intuitions
 Emotional Self-Awareness –
Recognize your own inner...
Self-Management
Managing one’s internal states, impulses and
resources
 Emotional Self-Control
 Transparency
 Optimism
...
Emotional Self-Control – Manage your own disturbing
emotions, stay calm and clear-headed
Transparency – Live your values, ...
Social Awareness
Awareness of other’s feelings, needs,
concerns and the currents, networks and
politics of the organizatio...
Awareness of other’s feelings, needs,
concerns and the currents, networks and
politics of the organization
 Empathy – Lis...
Relationship Management
 Inspirational
 Influence
 Developing Others
 Change Catalyst
 Conflict
Management
 Building...
Awareness of one’s effect on others, ability to
work effectively and efficiently with others
 Inspirational – Embody what...
Your goals… or
what do you really want
 Jot down three areas
where you’d like to be
more effective (work
and / or persona...
Self Assessment Opportunity
 Self assessment available at:
http://www.utne.com/azEQ.tmpl
 Slideshow available at:
http:/...
EQ SElf-ASSESSmEnt ChECkliSt
 
Rate each question below on a scale of 1-5, according to how true it is of you.
1 2 3 4 5
v...
Assessment Discussion
 Is self-assessment a
valuable tool?
 How are comparisons of
group scores useful?
 Is it worth th...
How can wewe use
Emotional Intelligence Concepts
in a Leadership Context???
 EIEI is our ability to acquire
and apply kno...
Issues affecting HR professionals
 Brainstorm issues
 How can we
incorporate EI
“tactics” to help us do
our jobs effecti...
EI Competencies
 Self-Awareness
 Self-Management
 Social Awareness
 Relationship
Management
(from Primal LeadershipPri...
A chance to question our answers
 What issues do you see arising
in attempting to institute an EI
competency in your agen...
EmotionalEmotional
IntelligenceIntelligence
A Leader’sA Leader’s
PrimerPrimer
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Emotional intelligence

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It is defined as “ An interrelated set of abilities that allow an individual to recognize use and regulate emotion in an efficient and productive manner, thereby allowing effective dealing with the environment”

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Emotional intelligence

  1. 1. EmotionalEmotional IntelligenceIntelligence A Leader’sA Leader’s PrimerPrimer
  2. 2. Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction.
  3. 3. Three Competency Domains 1. Technical Skills 2. Cognitive Abilities 3. EI Abilities
  4. 4. Studies* show:  For all levels of jobs, EI competencies are twice as effective as IQ in determining an individual’s success rate.  The higher the level of a position in an organization, the more EI seems to matter.  Executive Leaders show an 85% correlation between EI competency and success.
  5. 5. EI Competencies  Self-Awareness  Self-Management  Social Awareness  Relationship Management EI
  6. 6. Self-Awareness Knowing one’s internal states, preferences, resources and intuitions  Emotional Self-Awareness  Accurate Self-Assessment  Realistic Self-Confidence
  7. 7. Knowing one’s internal states, preferences, resources and intuitions  Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match  Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help  Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!
  8. 8. Self-Management Managing one’s internal states, impulses and resources  Emotional Self-Control  Transparency  Optimism  Adaptability  Innovation  Achievement
  9. 9. Emotional Self-Control – Manage your own disturbing emotions, stay calm and clear-headed Transparency – Live your values, admit mistakes, never turn a blind eye Optimism – Roll with the punches, expect the best of everyone. Adaptability – Flexible, nimble, fluid, comfortable with ambiguity Innovation – Seize opportunities, or create them Achievement – Continually learning – and teaching– ways to do things better Managing one’s internal states, impulses and resources
  10. 10. Social Awareness Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization  Empathy  Organizational Awareness  Service Orientation
  11. 11. Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization  Empathy – Listen, attune, grasp other’s perspectives  Organizational Awareness – “PP”olitically and “pp”olitically astute, know the values and unspoken rules  Service Orientation – be available to your staff, serve to receive excellent service
  12. 12. Relationship Management  Inspirational  Influence  Developing Others  Change Catalyst  Conflict Management  Building Bonds  Teamwork & Collaboration Awareness of one’s effect on others, ability to work effectively and efficiently with others
  13. 13. Awareness of one’s effect on others, ability to work effectively and efficiently with others  Inspirational – Embody what you ask of others  Influence – Be persuasive and engaging  Developing Others – Cultivate people’s abilities  Change Catalyst – Recognize the need for change, challenge the status quo  Conflict Management – acknowledge and redirect  Building Bonds – Cultivate the web of relationships  Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation
  14. 14. Your goals… or what do you really want  Jot down three areas where you’d like to be more effective (work and / or personal life)  Prepare to discuss some of these goals with the group  Provide your insights to participants
  15. 15. Self Assessment Opportunity  Self assessment available at: http://www.utne.com/azEQ.tmpl  Slideshow available at: http://www.psers.state.pa.us/ei.ppt
  16. 16. EQ SElf-ASSESSmEnt ChECkliSt   Rate each question below on a scale of 1-5, according to how true it is of you. 1 2 3 4 5 virtually never virtually always ____ 1) I am aware of the physical reactions (twinges, aches, sudden changes) that signal a gut reaction.” ____ 2) I readily admit mistakes and apologize. ____ 3) I let go of problems, anger, or hurts from the past and I can move beyond these. ____ 4) I generally have an accurate idea of how another person perceives me during a particular interaction. ____ 5) I have several important things in my life that I am enthusiastic about and I let it show. ____ 6) I can easily meet and initiate conversation with new people when I have to. ____ 7) I take a break or use another active method of increasing energy when I sense that my energy level is getting low.
  17. 17. Assessment Discussion  Is self-assessment a valuable tool?  How are comparisons of group scores useful?  Is it worth the time to develop “soft” skill sets?  What resources are out there for us? Discuss these questions in groups:
  18. 18. How can wewe use Emotional Intelligence Concepts in a Leadership Context???  EIEI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life.
  19. 19. Issues affecting HR professionals  Brainstorm issues  How can we incorporate EI “tactics” to help us do our jobs effectively?  How can we use EI competencies to “shield” us from the traumatic energy that comes our way?
  20. 20. EI Competencies  Self-Awareness  Self-Management  Social Awareness  Relationship Management (from Primal LeadershipPrimal Leadership Goleman, Boyatzis and McKee 2002) EI
  21. 21. A chance to question our answers  What issues do you see arising in attempting to institute an EI competency in your agency?  What value do you see in developing EI competencies for yourself and those staff who work with you?  What are your questions / concerns / comments about this presentation? EI !EI !
  22. 22. EmotionalEmotional IntelligenceIntelligence A Leader’sA Leader’s PrimerPrimer

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