Mohammed Abdul Amir is a service-oriented professional with over 6 years of experience in sales and customer service seeking a managerial role. He has worked in warehouse and logistics management at Al Bawani Co. in Saudi Arabia since 2013 as well as in customer service, sales, and retail roles in India. He has a proven track record of improving processes to enhance customer service levels and possesses strong communication, problem-solving, and leadership skills.

1. Mohammed Abdul Amir
E-mail: sha.fais07@gmail.com Mobile: +966 593034479
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Career Objective
Seeking managerial assignments in Service Operations, Sales, Collections, Retentions, Risk &
Fraud Management, Back-end Operations & Customer Relationship Management with a progressive
organizationof repute.
Executive Summary
 A service-orientedprofessional with6+yearsof experience inSalesandCustomerService.
 Proven track record of executing service process improvisations with an aim to augment the
levelsof Service.
 Good troubleshootingskills
 Abilitytothinkcriticallyandlearnquickly
 Ability toworkindependentlyandalsoasa part of a team
 Abilitytoworkoutside of normal businesshourswhenneeded
 Conscientious –if assignedtask,itwill be done on-timeanddone rightthe firsttime
Career Path
 Al Bawani Co., Riyadh, KSA, inthe Warehouse and Logisticas a Supervisor
since July2013 to till date.
 ICICI Bank Hyderabadcircle,inthe customerservicesandsalesasa Sr. Executive
since March 2012 to June 2013
 TATA TeleservicesLtd.,A P Circle,inthe RetailedasaRelationshipExecutive
since March 2009 to Nov2011.
 Vodafone Essar, Hyderabad, as a CustomerExecutiveApril 2007 to Feb2009.
Professional Experience
Al Bawani Co. July 2013 to till date.
Supervisor- Warehouse and Logistics Riyadh, KSA.
Experienced warehouse supervisor with hands-on experience in effective warehouse shipping
and receiving operations coordinating with site engineer for urgent Material. Accurate, responsible, and
exceptionally alert to compliance standards and errors. Detail-oriented; possesses strong analytical skills
usedineffectivedecisionmaking.
Job Responsibilities:
 Track and cycle inventory.
 Shipping,issuingandreceivingequipment.
 Data entry, Reconciliationof inventoryandbillingsystem.
 Load and unload freighttruckusingafoxrklift.
 Drop off and pickup deliveries.

2.  Machine Operation.
 ForkliftOperation.
 ShippingandReceiving.
 Employee Trainer.
 Receivedcustomerreturns,triagedproduct,anddetermineddisposition.
 Freight billing utilizing the Log Pro Transportation Management System. Activity averaging 20 to
25 itemsprocessedperday.
 Sought out cross-training in all warehouse operations, meeting productivity and accuracy
requirements.
 Utilizedthe J.D.EdwardsEnterprise Systeminareal time environment.
 Member of motivated team which achieved 98.5%+ record accuracy, 99.5%+ order accuracy,
99%+ same day shippingand25% productivityincreasesince 2013.
Areas of Strength
 InventoryControl
 ShippingandReceiving
 OrderFulfillment
 Accurate Documentation
 ProcessImprovement
 Training
 Supervising
 ProjectManagement
Major Responsibilities:
 Supervise the warehouse,shipping,andreceiving(20Employees)
 Ensuringdomesticshipmentsare processedaccuratelyandon-time tothe Projects.
 Ensure parts are pulledaccuratelyandinatimelymanner.
 Worked with Dynamic implementation team to integrate from ERP and preparing procedures
for the companies’ newsystem.Alsowritingnew procedurestoimprove oldones.
 Create newmetricstotrack, evaluate,andimprove warehouse productivity.
 Manage order selection, pick and pack operations and Radio Frequency scanning to consistently
meetorderdeadlines.
 Ensure special project deadlines are met by observing Warehouse Management System
priorities.
 Coordinate resources and scheduling with other departments to ensure utilization of personnel
to meetor exceeddailycustomerorderdownloads.
 Oversee container unloading and put away to ensure inventory accuracy and order availability
and loadingof freightaccordingtoBillsOf Lading(BOL) to meetontime shipments.
 Promote housekeepingtoensure asafe andaccidentfree workingenvironment.
Tape Operation - Supervise all pick and inboundand outbound operation.
 Manage workflow effectively, ensuring that productivity and quality standards are met or
exceeded.
 Manage workloadactivitiesinthe absence of the Warehouse Manager.

3.  Developandestablishlabor-reportingmetrics.
 Optimize labor utilization, recommend and implement labor efficiency improvements via charts
and spreadsheets.
 Provide leadershipanddirectiontoall associates.
ICICI Bank Mar 2012 to June 2013
Team Leader - Customerservicesand sales Hyderabad, India
 Responsible for achieving the monthly sales targets, assigned for various products and services
offeredbyICICIBank.
 Crosssell newproductsandservice opportunities.
 Market mapping,customermapping,competitormappinginthe geographyassigned.
 Proactively identify sales prospects and do business development activities in the geography
assigned.
 Followuponnewleadsandreferralsresultingfromfieldactivity.
 Coordinate withinternalteamstoaccomplishthe taskassigned.
 Work withinthe compliance boundariessetbythe regulatorybodiesandthe Bank.
 Work for satisfying the customer needs by right selling the products and services offered by the
Bank.
 Proactivelyresolve customerqueries/issuesinordertoachieve highestcustomersatisfaction.
 Maintainperiodicstatusreports,includingdailyactivitymatrix andcalls/follow-upsmade.
 Providing services to world wide ICICI Bank’s customers for the entire banking structures
specializedinCreditCards.
 Handling Sales and Customers queries and providing information as per defined standards and
EnsuringCustomersatisfaction.
TATA TELESERVICES LTD (TTSL) Mar 2009 to Nov 2011
Sr. Executive – Retail Hyderabad, India
 Responsible for end to end service operations for all TATA GSM network products of postpaid,
prepaid,value addedservicesPhoton,Blackberryandself-helpservicestoprospects.
 Ensure end to end process compliance for all the 8 verticals of operations (Logins, Order Entry,
CreditVerification,Activations, Complaints,Installation&Repair,Retentions, andCollections).
 ProvidingLeadershiptoTeam.
 Monitorthe performancesof teammembersandassigntargets
 Responsible forRetentionsandRetrievalsforthe postpaidCustomer.
 Meetingthe churn& retentionstargetsforbothvoluntary&in-voluntarycancellations.
 Meetingthe collections&retrievaltargets.
Vodafone Essar South Limited Apr 2007 to Feb2009
Salesand Customercare Executive - Retail Hyderabad, India.
 To generate prospectsfrom general walk-insatthe Vodafone Store.
 Sell and up sell the Vodafone network products of postpaid, prepaid, value added services and
self helpservicesto prospects

4.  Prospectconversionfromprepaidtopostpaidnetworkservice.
 Take up targetsand record achievementsof self andteamona monthlybasis.
 Recognizing need for multiple connections from prospect coming from local and non-local
corporate and closingthemunderCUG.
 Explainingthe benefitof Productsellingprepaidrecharge withbonuscard
Achievements
 The bestshop executive awardwinneronmultipleoccasioninthe year2007/2010.
 Awarded once for the best Customer service executive and three times for achievement of
targets
 (The Hutch SuperAchieverAward) whichisthe awardgivenonthe quarterlyperformances.
 My contributiontomyteamtargetin termsof salesretentionsupsellingof vasandthe overall
 Profitabilityof store haswonusthe Best ShopAward inthe lastquarter.
 AwardedforbestRetentionExecutiveinthe monthof Feb2009.
Academic Profile
 Graduation : B.com (Computers) fromOsmaniaUniversity
 Intermediate : Board of intermediateEducation.
 Matriculation : Sri.VijayaBharti highschool.
Software Proficiency
 Operatingsystem : Windows
 Packages : MS - Office, Focus& Tally
 Dynamics : AX2012ERP
Personal Profile
 Father’sname : MohammedAbdul Mannan
 Date of Birth : 13-03-1986
 Languages : English,Hindi,Telugu, andArabic.
 Nationality : Indian
 Driving License : ValidforK.S.A.
 Religion : Muslim
 Marital status : Married
MohammedAbdul Amir