8 Reasons You Need a
 Strategy for Managing
 Information…

Before it’s too late.
aiim.org/training

For free e-book

Text AIIM to 96625

Or go to aiim.org/8things
The point at which a
                                       slow, reversible change
                                       becomes irreversible,
                                       often with dramatic
                                       consequences.




The point in time at which
some new technology
becomes mainstream.


                             Tipping point (Wikipedia)
My thesis – part 1: We are approaching an
information management tipping point.
My thesis – part 2: You better get your
S**T together before it’s too late.
What happened?
Gordon Moore
Computing capacity 2X every 18-24 months.
Source
=
Chris
Anderson,
Free





1961
=
$10/transitor

Source
=
Chris
Anderson,
Free





1965
=
$2.50/transitor

Source
=
Chris
Anderson,
Free





1968
=
$1/transitor

Source
=
Chris
Anderson,
Free





1975
=
10
cents/transitor

Source
=
Chris
Anderson,
Free





1982
=
1
cent/transitor

Source
=
Chris
Anderson,
Free





2009
=
$300
for
2
billion
transistors

Source
=
Chris
Anderson,
Free





2009
=
.000015
cents/transitor

But that ain’t all.
Bandwidth has improved even faster.
1971
=
1200
BPS

2009
=
7.2MbPS

As has storage…
1977
=
$150
per
MB

2009=
$139
per
TB

Creating a triple crown
  convergence with
    revolutionary
implications for those
who help organizations
     manage their
     information.
8 Reasons You Need a
 Strategy for Managing
 Information…

Before it’s too late.
#1 -- A tidal wave of information.
By 2011, the
        digital universe
             will be

               10X
        as big as it was
            in 2006



Source:
IDC

30%
               of this is
               business
                content




Source:
IDC

Most organizations
 don’t know what
 they don’t know.
How important is the effective
management of electronic information to
the long-term success of your
organization?
89%
   “important” or 
       “extremely important”
“How confident are you that your
organization could demonstrate that your
electronic information is accurate,
accessible, and trustworthy?”
25%
 “very confident” or 
       AIIM crowd




     “quite confident”
63%
   Non-AIIM crowd
Hunh?
They don’t know what
 they don’t know.
#2 – Ubiquitous computing.
Was…Information was a rare commodity.
Is…it’s a true commodity…
  Even a fashion statement
#3 – Social everything.
For most executives, social media is scary.
Just like e-mail was.
18-30
“I expect to
use the same                    47%
type of
networking
tools with my          31-45

business
colleagues as I
                                37%
do with my
friends and

                                31%
family.”
              >45
18-30
“It is easier to
locate                           80%
‘knowledge’ on
the Web than it
is to find it on         31-45

our internal
systems ”
                                 73%
                        >45
                                 64%
18-30
“I believe that
the ‘wisdom of                  57%
the crowds’
improves
information            31-45

quality ”
                      49%
                       >45
                                33%
Why should you care?

FOR GEN X AND GEN Y
E-MAIL IS IRRELEVANT
– IN 2009 BC STOPPED
DISTRIBUTING E-MAIL
ADDRESSES TO
INCOMING FRESHMAN

Socialnomics
Why should you care?

                                                                             BECAUSE VISITING
                                                                             SOCIAL SITES IS 4TH
                                                                             MOST POPULAR ONLINE
                                                                             ACTIVITY—AHEAD OF
                                                                             PERSONAL EMAIL.

                                                                             Nielsen, Global Faces &
                                                                             Networked Places




Originally
cited
in:

hNp://www.slideshare.net/mzkagan/what‐the‐S‐is‐social‐media‐one‐year‐later

Why should you care?

BECAUSE 34% OF
BLOGGERS POST
OPINIONS ABOUT
PRODUCTS AND
BRANDS.

Socialnomics
Executives need to understand
    the difference between
 playing around on Facebook
       and building a true
 collaborative infrastructure
     for their organization.
How will your organization
       move from 
        column 1 
            to 
       column 2?
Source:

Pretzel
Logic
–
Sameer
Patel

#4 – Collaboration without governance a

 
 
 
recipe for disaster.
It’s not only SharePoint.
Is there an executive endorsed plan in
your organization as regards where
SharePoint will 
and will not 
be used?
Is there an executive endorsed plan in
your organization as regards where
SharePoint will 
and will not 
be used?



57% NO
And the same could be said
  for just about any other
     collaborative tool.
Have you thought through the
 governance implications of
     your collaboration
       deployments?
Governance
1.     No “easy” button
2.     One size does not fit all
3.     It’s not rocket science
4.     Pay me now or pay me
       later
5.     “Undo” is hard
6.     More silos only good in
       farming
7.     Not just technology
8.     Governance or chaos

hNp://aiim.typepad.com/aiim_blog/2009/06/8‐things‐you‐need‐to‐know‐about‐sharepoint‐governance.html

#5 – The era of simplicity.
Does your information management
      software feel like this...
Or this...
It matters, because the power has
        shifted to users…

They will find a way around you (IT)
            if need be.
#6 – The tree huggers’ time has come.
Paper reduction represents a huge

productivity and environmental opportunity.
On average, just 21% of invoices are sent

electronically.
For 56% of organizations, volume of paper

records increasing.
Most paper records not electronically
indexed.
There are over 4 trillion paper documents in
the U.S., growing at a rate of 22% per year.
Task #1: Reduce the amount of paper in
processes.
Task #2: Keep digital what starts digital.
1.  Save $ on paper and
    shipping.
2.  Increase process
    effectiveness.
3.  Integrate field ops.
4.  Reduce real estate
    costs.
5.  Improve morale.
6.  Reduce off-site
    storage.
#7 – You can’t do this manually.
Why should you care if your processes are
manual?
It costs $20 to file a document, $120 to find
a misfiled document, and $220 to reproduce
a 
lost document.
7.5 percent of all documents get lost; 3
percent of the remainder get misfiled.
The average document photocopied 19
times.
Professionals spend 5 – 15% of their time
reading information, but up to 50% looking
for it.
By 2011, the
        digital universe
             will be

               10X
        as big as it was
            in 2006



Source:
IDC

Is this the race in which you want to compete?
#8 – Mismanagement risks are rising.
80% of all the world's lawyers
are in the US.
130,000 students are currently
attending law schools.
Plaintiffs filed 30 Million new
lawsuits last year or 82,000 per
day.
63% of IT managers have been
required to produce an e-mail as
part of legal action.




                  June
2007
Osterman
Research,
Inc.:

400
IT
Managers
&
end
users

The cost of e-Discovery for
Microsoft is between $10 and
$20 million dollars for each and
every lawsuit.



                   Ralph
Losey
‐‐
FloridaLawFirm.com

28% of organizations would take
more than a month to produce
documents for a legal discovery
process.



                  Source:

AIIM
2009
Industry
Watch

50% of IT mangers said they’d
rather have a cavity filled than
respond to a e-discovery request.




                   June
2007
Osterman
Research,
Inc.:

400
IT
Managers
&
end
users

You need to think expansively
         about risk.
Information
management risks
1.    Non-capture
2.    Loss
3.    Malice
4.    Attribution
5.    Unauthorized access
6.    Unavailability
7.    Findability
8.    Inaccessibility


hNp://aiim.typepad.com/aiim_blog/2009/06/8‐things‐you‐need‐to‐know‐about‐informa^on‐risk.html

My thesis – part 1: We are approaching an
information management tipping point.
My thesis – part 2: You better get your
S**T together before it’s too late.
My thesis – part 3: We can help.
aiim.org/training

For free e-book

Text AIIM to 96625

Or go to aiim.org/8things

8 reasons you need a strategy for managing information...before it's too late