Human Performance Technology (HPT), a systematic approach to improving productivity and competence, uses a set of methods and procedures -- and a strategy for solving problems -- for realizing opportunities related to the performance of people.

1. HUMAN PERFORMANCE TECHNOLOGY (HPT) MODEL
Cause Analysis Intervention Selection, Intervention
Performance Analysis
Design, and Development Implementation
(Need or Opportunity)
and Change
Performance Support
Lack of Environmental
Organizational Analysis Change Management
Desired
(Instructional and
Support
Workforce
(Vision, Mission,Values, Process Consulting
Noninstructional)
Performance • Data, Information,
Goals, & Strategies)
Employee Development
Job Analysis/Work
and Feedback
Design Communication,
• Environment Support,
Networking, & Alliance
Resources, and Tools Personal Development
Building
• Consequences, Human Resource
Gap
Incentives, or Rewards
Analysis Development
Lack of Repertory of Organizational
Behavior Communication
• Skills and Knowledge Organizational Design
Environmental Analysis Actual State • Individual Capacity and Development
• Organizational of Workforce
• Motivation and
Environment Financial Systems
Performance
Expectations
(Society, Stakeholders,
& Competition)
• Work Environment
(Resources,Tools,
Human Resources
Policies)
• Work
(Work Flow,
Procedure,
Evaluation
Responsibilities, &
Ergonomics)
• Worker
Formative
(Knowledge, Skill,
• Performance Analysis
Motivation,
Meta Evaluation/
• Cause Analysis
Expectations, &
Validation
Capacity) • Selection/Design of
• Formative,
Interventions
Summative,
Summative
Confirmative
• Immediate Reaction Processes
• Immediate Competence • Formative,
Summative,
Confirmative
Copyright 2004.The International Society for Performance
Confirmative
Improvement HPT model is from page 3 of Fundamentals of • Continuing Competence
Products
Performance Technology, Second Edition. (Job Transfer)
• Lessons Learned
• Continuing Effectiveness
All rights reserved. by D.M.Van Tiem, J.L. Moseley, and J.C. (Organizational Impact)
Dessinger, published by ISPI in 2004. • Return on Investment