Over the next few weeks leading to 2020, our instructors will be sharing their thoughts on what trends in the industry and demand in skills we could be expecting in the new year. This week we have Steven Ng, the Chief Strategy Officer of User Experience Researchers Pte Ltd, sharing his thoughts on Digital Transformation in 2020.

1. ACADEMY
Digital Transformation
to gain pace
More SMEs will recognise digital
transformation is a business necessity.
Steven Ng
Adjunct Senior Fellow, SUTD Academy
Chief Strategy Officer, USER Experience Researchers
Instructor for Build your Digital Transformation
Strategy
What to expect in20
20/ Digital Transformation

2. ACADEMY
Demand for Data Science + AI
Personalisation of everything pushes data
science and AI to be the most sought
after subject expertise.
What to expect in20
20/ Digital Transformation

3. ACADEMY
New opportunities with AR
Augmented Reality and service layers added to
maps will create business opportunities in retail
moments.
What to expect in20
20/ Digital Transformation

4. ACADEMY
How we can prepare ourselves
Lifelong learning - One cannot opt out of
lifelong learning, more companies will
expect employees to take responsibility for
their own development.
Embrace digital transformation, build a
strategy, invest in filling the skills gap for
better future.
Technology is an enabler, it is not a
strategy for digital transformation,
don’t get drown by it.
What to expect in20
20/ Digital Transformation