This document provides the results of Accenture's 2018 Technology Vision survey of over 6,300 business and IT executives from 25 countries. The Irish sample included 100 respondents.
Key findings from the Irish respondents include:
- 51% plan to invest in AR/VR over the next year and 53% in autonomous vehicles.
- Ensuring employee inclusiveness and well-being registered highly as an organizational responsibility.
- 82% agree AI will work alongside humans in their organization within two years.
- 78% seek transparency in AI decisions to gain customer trust and confidence.
- 86% feel organizations are unprepared for issues arising from AI-based decisions.
3. 3www.accenture.com/technologyvision
#TechVision2018TECHVISION2018SURVEY
For the fourth year, Accenture conducted a global survey of thousands of business and IT
executives to understand their perspectives on the impact of technology on their organizations,
and to identify their priority technology investments over the next few years. More than 6,300 IT
and business executives from 25 countries responded to the survey, which was fielded from
November 2017 through January 2018.
8. 8www.accenture.com/technologyvision
#TechVision201851%OFIRISHEXECUTIVESPLANTOINVESTINAR/VROVER
THENEXTYEAR;AND53%INAUTONOMOUSVEHICLES
Q: In which of the following new and emerging technologies is your organization making
investments over the next year? Select all that apply.
Wearables
Robotics/Autonomous Robots
IoT/Smart Sensors
Blockchain
3D Printing
Autonomous Vehicles
40%
Drones/UAVs
67%
66%
36%
36%
39%
29%
23%
Artificial Intelligence
AR/VR 39%
Autonomous Vehicles
Robotics/Autonomous Robots
IoT/Smart Sensors
Blockchain
Drones/UAVs
Wearables
3D Printing
69%
Artificial Intelligence 65%
37%
37%
AR/VR 51%
53%
30%
24%
24%
Global (N=6,381)Ireland (N=100)
Ireland Global
AR/VR - 51% 39%
Autonomous Vehicles – 53% 36%
9. 9www.accenture.com/technologyvision
#TechVision2018ENSURINGEMPLOYEEINCLUSIVENESSANDWELLBEING
REGISTERSHIGHFORIRISHEXECUTIVESINWHATTHEY
BELIEVEASTHEIRORGANIZATIONS’RESPONSIBILITIES
Q: For which of the following do you believe your organization is responsible? Select up to 5.
44%
49%
28%
43%
56%
42%
40%
40%
40%
31%
Base: n=6,381
Maximizing shareholder value
Supporting environmental sustainability
Innovating new products/services
Ensuring public safety in the consumer use
of your products/services
Ensuring customer data privacy
Ensuring employee inclusiveness and wellbeing
Managing how your business partners use/secure
the data you provide them
36%
39%
Practicing ethical business standards
Helping government shape rules and regulations
Orchestrating actions of ecosystem partners
50%
48%
57%
42%
38%
43%
42%
44%
Global (N=6,381)Ireland (N=100)
10. #TechVision2018
www.accenture.com/technologyvision 10
CITIZEN AI
Raising AI to Benefit
Business and Society
Trend 1
INTELLIGENT ENTERPRISE
UNLEASHED
The Accenture Technology Vision 2018 predicts the rapid technology
advancements that will improve how people work and live.
10
EXTENDED
REALITY
The End of Distance
Trend 2
DATA
VERACITY
The Importance
of Trust
Trend 3
FRICTIONLESS
BUSINESS
Built to Partner
at Scale
Trend 4
INTERNET
OF THINKING
Creating Intelligent
Distributed Systems
Trend 5
#TechVision2018
www.accenture.com/technologyvision 5
18. 18www.accenture.com/technologyvision
#TechVision201870%OFIRISHEXECUTIVESBELIEVETHATEXTENDED
REALITYWILLBEMOSTRELEVANTTOCUSTOMERSERVICE
OVERTHENEXT2YEARS
Q: In which of the following areas of your organization do you expect Extended Reality
technologies will be most relevant over the next two years? Select up to 5.
Ireland Global
70% 55%
Ireland (N=100) Global (N=6,381)
16%
Maintenance
25%
Logistics management
Customer service
Data visualization
41%
Employee collaboration
Product development
22%
Consumer experiences
Brand promotion
Education/Training
12%
Diagnostics
Shopping
Gaming
55%
41%
54%
53%
36%
32%
32%
Brand promotion
16%
26%
63%
Customer service
Data visualization
Maintenance
Consumer experiences
Product development
Employee collaboration
Logistics management
25%
Education/Training
Diagnostics
Shopping
Gaming
70%
61%
50%
36%
35%
30%
39%
5%
19. 19www.accenture.com/technologyvision
#TechVision2018EXECUTIVESINIRELANDAREPREPARINGFOREXTENDED
REALITYBYBUILDINGTALENTINTHESPACE
Q: How is your organization preparing for Extended Reality solutions? Select all that apply.
Building a supportive
ecosystem
Building a strategy
for implementing
Creating a dedicated
team for VR/AR
Building talent in this space
Researching where and how
to apply VR/AR in our industry
Partnering with
VR/AR companies
53%
50%
49%
46%
45%
42%
52%
Building a strategy
for implementing
59%
Partnering with
VR/AR companies
Creating a dedicated
team for VR/AR
Building a supportive
ecosystem
Building talent in this space
Researching where and how
to apply VR/AR in our industry
52%
60%
33%
48%
Ireland Global
60% 46%
Ireland (N=100) Global (N=6,381)