Dr. Natalie Petouhoff and Steve Trimbo presented on optimizing customer experience through better digital experience management. They discussed how most companies have separate IT and customer experience teams that do not collaborate effectively. This leads to poor customer digital experiences despite investments in customer experience. They proposed assessing an organization's digital experience management maturity across five dimensions and collaborating across teams to improve digital performance and close the gap between customer experience and digital experience.
A Tale of Two Pipelines: To DevOps or Not To DevOpsDynatrace
A Tale of Two Pipelines: To DevOps or Not to DevOps
Trying to move to a DevOps methodology, or improve your current DevOps methods? Need to increase innovation and the speed of your software delivery pipeline?
In this webinar, Brett Hofer, Global DevOps Practice Lead at Dynatrace, will show you how. He’s led large-scale enterprise DevOps adoption projects at top organizations worldwide. Now he’ll give you a tour of two pipelines from his years in the field to illustrate how you can incorporate DevOps practices and rapid innovation into your everyday activities.
Join us to see a pipeline in an environment where people are running around putting out fires, pointing fingers, operating in siloes and losing sleep. Contrast that view with another pipeline where teams have highly optimized communications, well-defined roles and unified, understood goals.
Learn how to identify blinking spots of inefficiency in communication, architecture, and processes so you can escape the fire drills.
Discover where to build in unity, better tools and automation. See how to embrace points of failure to increase success.
Find out how top performers build and analyze the viability of their apps by improving the visibility of their app lifecycles.
You’ll get insights on key pipeline factors that plague traditional delivery pipelines and how to overcome them with practices that establish a true DevOps culture for a faster and less troublesome continuous delivery pipeline.
Brett Hofer
Global DevOps Practice Lead at Dynatrace
Brett Hofer is as passionate about DevOps and specializes in delivering complex mission-critical software under methodologies such as agile, lean and waterfall (to name a few). Brett has a strong record of success in managing and delivering projects with complex technical and political challenges. With more than twenty years of broad experience—from product designer and solution architect to senior management—he has a unique 360° perspective on IT and the business it supports.
Top Lessons Learned While Researching and Writing The DevOps HandbookDynatrace
Top Lessons Learned While Researching and Writing The DevOps Handbook
In this webinar, Gene Kim shares his top insights discovered while co-authoring The DevOps Handbook with Jez Humble, Patrick Debois, and John Willis, including:
• Informative DevOps transformation case studies around continuous integration and delivery
• Jez Humble’s latest definitions of continuous delivery vs. deployment
• How Conway’s Law and architecture can both hinder and enable success
• Concrete techniques to build a culture of continuous experimentation and learning – including those from Google, Etsy, Nordstrom, and Capital One
As the 2016 shopping season comes to a close, take time to re-group and ramp up for 2017. We will share key industry observations on digital experience performance, technology trends and top retailers' best practices. Join a panel of experts from Neiman Marcus, IBM and Dynatrace for a discussion about:
2016 holiday technology trends – what are the new requirements to best serve digital customers?
Leading retailers like Neiman Marcus and what made their performance great.
How to assess your holiday performance and prepare for the year ahead.
Start the New Year right by looking back at 2016 and getting ready for your next big sales event of 2017.
Register Here:
https://info.dynatrace.com/apm_wc_monitoring_for_business_na_registration.html
How can you ensure that your customers are satisfied when they use your web and mobile applications? Why should understanding user behavior matter to IT?
In this 20-minute webinar, Pieter van Heck, digital performance expert at Dynatrace, will illustrate the importance of having solid digital performance and the impact on business productivity. Learn about:
4 key approaches to monitoring digital experience
The value of user behavior analysis
Dynatrace synthetic and real user monitoring capabilities
A great digital experience increases conversion rates, app adoption and customer loyalty.
Register today to reserve your spot!
How to Better Manage Technical Debt While Innovating on DevOpsDynatrace
Forget the “Unicorns.” There is a lot to learn from “DevOps Unicorns” such as Etsy or Facebook, but for enterprises dealing with technical debt in legacy systems developed by teams no longer with the company, copying the unicorns is not an option.
Richard Dominguez, Operations Developer at Prep Sportswear, needed to “keep the lights on” for their legacy systems, while enabling his DevOps teams to launch new features much faster. Today Prep Sportswear releases more updates to their legacy systems than ever before by reducing MTTR (Mean Time To Repair), giving them more time to innovate on DevOps and Continuous Delivery on their new platform. You’ll learn:
• Top metrics for an Ops dashboard to catch potential issues early
• Tips to manage technical debt in legacy code caused by dev teams long gone
• Efficient ways to close loops while providing input to DevOps so they can optimize innovation and releases
Measuring Customer-Centric Mobile Banking & BeyondDynatrace
This webinar with Forrester Research will help you gain valuable insights into the complexity of mobile banking and how mobile can give you a competitive step up. Mobile creates new business opportunities, and customer focused banks will have the edge. To do this you’ll need to have a unified view of the user behavior and delivered user experience across Web, mobile Web and mobile apps.
In this webinar you’ll learn how the right metrics and technology can help you:
• Discover the 5 categories of metrics that are critical for mobile banking and how to align them with business goals.
• Learn about the value of measuring and optimizing customer experiences on mobile banking strategies.
• Get a 5-Step process for assessing the effectiveness of your mobile banking metrics.
• Identify opportunities for improvements, new services, new business targets and models.
How SAS Institute Drove Digital Transformation Through DevOps - AppSphere16AppDynamics
Learn how to drive a digital transformation by condensing systems to one global SaaS Solution for corporate services, which reduces IT and business support burdens. It also increases integration between SaaS solutions that provide data feeds to each other and helps you proactively identify when jobs are running long.
Hear how to increase the amount of data available for IT analytics, providing a single truth for data.
Key takeaways:
o How to evolve your DevOps culture
o Provide more business analytics and increase value to the company
o Do more with less
For more information, go to: www.appdynamics.com
A Tale of Two Pipelines: To DevOps or Not To DevOpsDynatrace
A Tale of Two Pipelines: To DevOps or Not to DevOps
Trying to move to a DevOps methodology, or improve your current DevOps methods? Need to increase innovation and the speed of your software delivery pipeline?
In this webinar, Brett Hofer, Global DevOps Practice Lead at Dynatrace, will show you how. He’s led large-scale enterprise DevOps adoption projects at top organizations worldwide. Now he’ll give you a tour of two pipelines from his years in the field to illustrate how you can incorporate DevOps practices and rapid innovation into your everyday activities.
Join us to see a pipeline in an environment where people are running around putting out fires, pointing fingers, operating in siloes and losing sleep. Contrast that view with another pipeline where teams have highly optimized communications, well-defined roles and unified, understood goals.
Learn how to identify blinking spots of inefficiency in communication, architecture, and processes so you can escape the fire drills.
Discover where to build in unity, better tools and automation. See how to embrace points of failure to increase success.
Find out how top performers build and analyze the viability of their apps by improving the visibility of their app lifecycles.
You’ll get insights on key pipeline factors that plague traditional delivery pipelines and how to overcome them with practices that establish a true DevOps culture for a faster and less troublesome continuous delivery pipeline.
Brett Hofer
Global DevOps Practice Lead at Dynatrace
Brett Hofer is as passionate about DevOps and specializes in delivering complex mission-critical software under methodologies such as agile, lean and waterfall (to name a few). Brett has a strong record of success in managing and delivering projects with complex technical and political challenges. With more than twenty years of broad experience—from product designer and solution architect to senior management—he has a unique 360° perspective on IT and the business it supports.
Top Lessons Learned While Researching and Writing The DevOps HandbookDynatrace
Top Lessons Learned While Researching and Writing The DevOps Handbook
In this webinar, Gene Kim shares his top insights discovered while co-authoring The DevOps Handbook with Jez Humble, Patrick Debois, and John Willis, including:
• Informative DevOps transformation case studies around continuous integration and delivery
• Jez Humble’s latest definitions of continuous delivery vs. deployment
• How Conway’s Law and architecture can both hinder and enable success
• Concrete techniques to build a culture of continuous experimentation and learning – including those from Google, Etsy, Nordstrom, and Capital One
As the 2016 shopping season comes to a close, take time to re-group and ramp up for 2017. We will share key industry observations on digital experience performance, technology trends and top retailers' best practices. Join a panel of experts from Neiman Marcus, IBM and Dynatrace for a discussion about:
2016 holiday technology trends – what are the new requirements to best serve digital customers?
Leading retailers like Neiman Marcus and what made their performance great.
How to assess your holiday performance and prepare for the year ahead.
Start the New Year right by looking back at 2016 and getting ready for your next big sales event of 2017.
Register Here:
https://info.dynatrace.com/apm_wc_monitoring_for_business_na_registration.html
How can you ensure that your customers are satisfied when they use your web and mobile applications? Why should understanding user behavior matter to IT?
In this 20-minute webinar, Pieter van Heck, digital performance expert at Dynatrace, will illustrate the importance of having solid digital performance and the impact on business productivity. Learn about:
4 key approaches to monitoring digital experience
The value of user behavior analysis
Dynatrace synthetic and real user monitoring capabilities
A great digital experience increases conversion rates, app adoption and customer loyalty.
Register today to reserve your spot!
How to Better Manage Technical Debt While Innovating on DevOpsDynatrace
Forget the “Unicorns.” There is a lot to learn from “DevOps Unicorns” such as Etsy or Facebook, but for enterprises dealing with technical debt in legacy systems developed by teams no longer with the company, copying the unicorns is not an option.
Richard Dominguez, Operations Developer at Prep Sportswear, needed to “keep the lights on” for their legacy systems, while enabling his DevOps teams to launch new features much faster. Today Prep Sportswear releases more updates to their legacy systems than ever before by reducing MTTR (Mean Time To Repair), giving them more time to innovate on DevOps and Continuous Delivery on their new platform. You’ll learn:
• Top metrics for an Ops dashboard to catch potential issues early
• Tips to manage technical debt in legacy code caused by dev teams long gone
• Efficient ways to close loops while providing input to DevOps so they can optimize innovation and releases
Measuring Customer-Centric Mobile Banking & BeyondDynatrace
This webinar with Forrester Research will help you gain valuable insights into the complexity of mobile banking and how mobile can give you a competitive step up. Mobile creates new business opportunities, and customer focused banks will have the edge. To do this you’ll need to have a unified view of the user behavior and delivered user experience across Web, mobile Web and mobile apps.
In this webinar you’ll learn how the right metrics and technology can help you:
• Discover the 5 categories of metrics that are critical for mobile banking and how to align them with business goals.
• Learn about the value of measuring and optimizing customer experiences on mobile banking strategies.
• Get a 5-Step process for assessing the effectiveness of your mobile banking metrics.
• Identify opportunities for improvements, new services, new business targets and models.
How SAS Institute Drove Digital Transformation Through DevOps - AppSphere16AppDynamics
Learn how to drive a digital transformation by condensing systems to one global SaaS Solution for corporate services, which reduces IT and business support burdens. It also increases integration between SaaS solutions that provide data feeds to each other and helps you proactively identify when jobs are running long.
Hear how to increase the amount of data available for IT analytics, providing a single truth for data.
Key takeaways:
o How to evolve your DevOps culture
o Provide more business analytics and increase value to the company
o Do more with less
For more information, go to: www.appdynamics.com
At Spark The Change, a conference in Paris, focused on innovation and changing the world, I shared my view on the State of Digital Identity. Being the CTO of a company like Dashlane gives me a special insight and view on the topic, which I'm excited to share.
We explain the history of our agile organization with a focus on the latest round of evolution of our Product and Engineering organization, moving from business-oriented feature teams to mission teams.
Tech Mahindra and CollabNet have worked together on a number of mission-critical projects, and over the course of their partnership have developed unique expertise in lifecycle, development-to-production metrics. Gain an understanding not only of what metrics are important, but also practical approaches to building reports and dashboards that deliver a single-pane view of all your delivery pipelines across the enterprise.
Participants will learn:
KPI’s of end-to-end dashboard driven development and delivery
Best practices for metrics in Agile / DevOps environments
Role of technology frameworks for integrated planning and reporting
AppSphere 15 - APM Adoption within an Energy Supply & Trading OrganisationAppDynamics
In this session, attendees will learn:
- Our environment, what technical and process complexities we had within RWE Supply & Trading
- Why should IT Operations care about APM
- How APM is going to change our incident, change management processes and reinforce relationships and collaboration
- Our five tips for APM deployment success, not only from a technical perspective but how to work with the business and different IT teams
This deck was originally shared at AppSphere 2015.
With 90% of large organizations already adopting RPA in 2022, chances are you are expanding your UiPath program and not leveraging the advantages of test automation yet.
Traditional manual software testing is a tedious endeavor. It requires multiple tools and an extensive set of activities that force humans to scour application screens, attempt various usage and input combinations, compare results to expected outcomes, and record observations.
Watch this recap to learn how UiPath Test Automation accelerates the quality of every Robotic Process Automation (RPA) or any application before it goes live – enabling teams to launch resilient robots and high-quality software without testing their patience.
DevOps: Using Metrics and QA Practices That MattersNetCom Learning
Join this session to delve into a detailed analysis of DevOps Metrics and QA Practices and demystify the most important quality metrics that separate DevOps and agile experts from their less advanced peers.
Break Through Agile Transformation StagnationTasktop
Transformation to Agile at scale typically takes 1-3 years. There is a pattern of adoption that most companies go through that achieves initial gains, but tends to stagnate after the initial improvement. In order for true value delivery to significantly increase, a mindset shift that ties business strategy all the way down to the team level is required.
In this webinar, Tasktop VP of Industry Strategy, Betty Zakheim, and Net Objectives CEO, Al Shalloway, discuss the challenges causing Agile transformation stagnation and what must be done to solve them.
Feature development cycle at Dashlane - Agile en Seine 2021Agile En Seine
Présenté par Maron Guillaume, Dashlane en français
A return of experience of Dashlane implementation of the Software Development Life Cycle, centered on features.
To support the company's growth (+100% headcount in 1 year) and support the remote work, we have scaled our processes and created guidelines and tools to help teams be more efficient and deliver higher quality features. Each time a team develops a feature, it usually requires similar steps: defining the goal, scoping, get input from sales and marketing, specing, desining, technical and design reviews, estimation, planning, release dates communication, developing, testing, documentation, feature flipping, monitoring, retrospective, user's feedback review and so on.
The mindset: increasing autonomy by clarifying guidelines, and improving quality and efficiency by sharing knowledge and tools from one team to another. Creating a playbook, so all teams have the same processes, but can adapt to their needs.
We will discuss the challenges Dashlane faced while growing its team, what we tried and what are the guidelines we created for the different steps of the Development Cycle, and how it positively impacted our development predictability, quality, and speed.
Maron Guillaume, Co-Founder & VP Engineering, Dashlane
Guillaume met his co-founders while finishing his master's degree in Engineering at Ecole Centrale Paris. With Alexis Fogel, Jean Guillou and Bernard Liautaud, he started Dashlane a few months after graduating and grew the Engineering team from 2 to 100+ people. Guillaume wants to build a sustainable company based on strong human values and continuous learning. Passionate about software development, his main goal as VP-Engineering is to help the Engineering team to deliver high-quality software, at the right speed, within a safe and enjoyable working environment. He tries to achieve that through management, processes, and technology practices. Outside of work, Guillaume is a DIY'er and is often thinking about the next thing he will improve in the house, or build for his son (or his cat!).
Give the Power Back: Unleashing Creativity, Drive, and InnovationAtlassian
Inspired by a talk at Atlassian Summit 2015, No-IP decided it was time to empower every employee to create, drive, and innovate by overhauling their product development process. To do this, they scaled cross-functional teams and integrated Atlassian Playbook concepts like Project Posters, Demo Trusts, and Health Monitors, ultimately creating a culture where feedback is welcomed – and even desired – early in the development process.
This talk will dive into the cultural need for implementing processes like these, the challenges and triumphs of org adoption, and the measurable benefits of successfully rolling out these concepts. Attendees will leave armed with the steps necessary to achieve a development culture like No-IP's, where self-management, self-regulation, and ownership trumps a top-down approach.
Products covered:
JIRA Software, Confluence, HipChat
Kathleen Wilson - Evolve Cloud Operations and Enable Agile with Modern Servic...WinOps Conf
Hybrid cloud disrupts IT with not so obvious roles, responsibilities, and activities. Legacy ITSM practices and siloed IT teams are challenged to adopt and gain immediate value of Cloud. Organizations must evolve conventional thinking and transition to modern service management practices, inclusive of Agile and DevOps, aimed at accelerating digital transformation. Microsoft Modern Service Management was conceived with this is mind, taking leading-edge value based approach to service management that helps organizations unlock the value of their Microsoft Cloud investment. This session shares how Microsoft’s Customers have benefitted from adopting MSM Principles and how you modernize your IT practices.
Evolve or Die: Healthcare IT Testing | QASymphony WebinarQASymphony
Modern software testing for Healthcare Organizations. Learn about best practices for software testing in the healthcare industry featuring Mike Cooper, Chief Quality Officer of Healthcare IT Leaders and Kevin Dunne, VP of Business Development at QASymphony
Cloud Service Management: Why Machine Learning is Now EssentialDevOps.com
You know that workloads, organizations, culture and process are impacted by the successful transition to cloud. When DevOps/Lean replaces ITIL, traditional IT service management must transform to remain relevant. Infrastructure ops must stop thinking of themselves as the "center of the universe" and start thinking of themselves as a "skilled service organization" for multiple DevOps teams. Indeed, site reliability engineering (SRE) has emerged, with a greater focus on automation to operate the cloud in a scalable way.
Join Sinead Glynn and Jim Carey as they explain why IBM believes adaptive automation, delivered through innovative machine learning, is now essential to achieve cloud service management at scale.
Every day, inspection managers, auditors, and safety and health engineers are tasked with monitoring risk, documenting incidents and maintaining compliance with OSHA and other industry standards for safety. Securing the accurate and ongoing execution of these standards is a challenge that seems to be expected from the job.
With QuickBase, building an Audit Management app that fits your existing audit processes exactly has never been easier. Ensure the accurate and ongoing execution of your audits and be confident that you’re running a safe and successful business.
Closing the Requirements and Testing Loop WebinarQASymphony
QASYMPHONY & BLUEPRINT PARTNER UP
Learn about the new partnership between QASymphony and Blueprint. Connecting software requirements with proper test coverage still remains an age old problem for software development teams. This new partnership will provide alignment between requirements and testing teams of all types to get the visibility and traceability needed to understand their requirements coverage.
In this webinar, Kevin Dunne, QASymphony's VP of Strategy and Business Development and Ruth Zive, VP of Marketing at Blueprint will answer the following questions:
What is QASymphonys qTest Platform?
How is this platform enhanced by Blueprint?
How does the integration between qTest and Blueprint work?
Why does your team need this offering?
Accelerate User Driven Innovation [Webinar]Dynatrace
https://info.dynatrace.com/apm_dtm_ops_17q4_wc_accelerate_user_driven_innovation_en_registration.html
Accelerate User Driven Innovation [Webinar]
DevOps adopters are more agile, more reliable and more successful but, only 2% of companies worldwide have adopted DevOps best practices.
We know it’s more difficult for enterprises companies with legacy systems and processes to get started but it isn’t impossible.
To help you accelerate your own DevOps journey & realise some of the benefits, we’re thrilled to be hosting international DevOps experts Andreas Grabner, Mark Tomlinson and James Pulley.
With combined experience across hundreds of DevOps deployments they have some remarkable use cases to share including Verizon, and even our own story of transforming from on premise six month waterfall deployment to a cloud native one hour continuous delivery model.
Don’t miss these amazing insights. Register today!
Steps to consider when moving from paper to digital in any business. Solutions presented have been developed by TC Inc. and or Networking team. Steps provided should work on just about any environment and allows for expansion while minimizing growing pains.
At Spark The Change, a conference in Paris, focused on innovation and changing the world, I shared my view on the State of Digital Identity. Being the CTO of a company like Dashlane gives me a special insight and view on the topic, which I'm excited to share.
We explain the history of our agile organization with a focus on the latest round of evolution of our Product and Engineering organization, moving from business-oriented feature teams to mission teams.
Tech Mahindra and CollabNet have worked together on a number of mission-critical projects, and over the course of their partnership have developed unique expertise in lifecycle, development-to-production metrics. Gain an understanding not only of what metrics are important, but also practical approaches to building reports and dashboards that deliver a single-pane view of all your delivery pipelines across the enterprise.
Participants will learn:
KPI’s of end-to-end dashboard driven development and delivery
Best practices for metrics in Agile / DevOps environments
Role of technology frameworks for integrated planning and reporting
AppSphere 15 - APM Adoption within an Energy Supply & Trading OrganisationAppDynamics
In this session, attendees will learn:
- Our environment, what technical and process complexities we had within RWE Supply & Trading
- Why should IT Operations care about APM
- How APM is going to change our incident, change management processes and reinforce relationships and collaboration
- Our five tips for APM deployment success, not only from a technical perspective but how to work with the business and different IT teams
This deck was originally shared at AppSphere 2015.
With 90% of large organizations already adopting RPA in 2022, chances are you are expanding your UiPath program and not leveraging the advantages of test automation yet.
Traditional manual software testing is a tedious endeavor. It requires multiple tools and an extensive set of activities that force humans to scour application screens, attempt various usage and input combinations, compare results to expected outcomes, and record observations.
Watch this recap to learn how UiPath Test Automation accelerates the quality of every Robotic Process Automation (RPA) or any application before it goes live – enabling teams to launch resilient robots and high-quality software without testing their patience.
DevOps: Using Metrics and QA Practices That MattersNetCom Learning
Join this session to delve into a detailed analysis of DevOps Metrics and QA Practices and demystify the most important quality metrics that separate DevOps and agile experts from their less advanced peers.
Break Through Agile Transformation StagnationTasktop
Transformation to Agile at scale typically takes 1-3 years. There is a pattern of adoption that most companies go through that achieves initial gains, but tends to stagnate after the initial improvement. In order for true value delivery to significantly increase, a mindset shift that ties business strategy all the way down to the team level is required.
In this webinar, Tasktop VP of Industry Strategy, Betty Zakheim, and Net Objectives CEO, Al Shalloway, discuss the challenges causing Agile transformation stagnation and what must be done to solve them.
Feature development cycle at Dashlane - Agile en Seine 2021Agile En Seine
Présenté par Maron Guillaume, Dashlane en français
A return of experience of Dashlane implementation of the Software Development Life Cycle, centered on features.
To support the company's growth (+100% headcount in 1 year) and support the remote work, we have scaled our processes and created guidelines and tools to help teams be more efficient and deliver higher quality features. Each time a team develops a feature, it usually requires similar steps: defining the goal, scoping, get input from sales and marketing, specing, desining, technical and design reviews, estimation, planning, release dates communication, developing, testing, documentation, feature flipping, monitoring, retrospective, user's feedback review and so on.
The mindset: increasing autonomy by clarifying guidelines, and improving quality and efficiency by sharing knowledge and tools from one team to another. Creating a playbook, so all teams have the same processes, but can adapt to their needs.
We will discuss the challenges Dashlane faced while growing its team, what we tried and what are the guidelines we created for the different steps of the Development Cycle, and how it positively impacted our development predictability, quality, and speed.
Maron Guillaume, Co-Founder & VP Engineering, Dashlane
Guillaume met his co-founders while finishing his master's degree in Engineering at Ecole Centrale Paris. With Alexis Fogel, Jean Guillou and Bernard Liautaud, he started Dashlane a few months after graduating and grew the Engineering team from 2 to 100+ people. Guillaume wants to build a sustainable company based on strong human values and continuous learning. Passionate about software development, his main goal as VP-Engineering is to help the Engineering team to deliver high-quality software, at the right speed, within a safe and enjoyable working environment. He tries to achieve that through management, processes, and technology practices. Outside of work, Guillaume is a DIY'er and is often thinking about the next thing he will improve in the house, or build for his son (or his cat!).
Give the Power Back: Unleashing Creativity, Drive, and InnovationAtlassian
Inspired by a talk at Atlassian Summit 2015, No-IP decided it was time to empower every employee to create, drive, and innovate by overhauling their product development process. To do this, they scaled cross-functional teams and integrated Atlassian Playbook concepts like Project Posters, Demo Trusts, and Health Monitors, ultimately creating a culture where feedback is welcomed – and even desired – early in the development process.
This talk will dive into the cultural need for implementing processes like these, the challenges and triumphs of org adoption, and the measurable benefits of successfully rolling out these concepts. Attendees will leave armed with the steps necessary to achieve a development culture like No-IP's, where self-management, self-regulation, and ownership trumps a top-down approach.
Products covered:
JIRA Software, Confluence, HipChat
Kathleen Wilson - Evolve Cloud Operations and Enable Agile with Modern Servic...WinOps Conf
Hybrid cloud disrupts IT with not so obvious roles, responsibilities, and activities. Legacy ITSM practices and siloed IT teams are challenged to adopt and gain immediate value of Cloud. Organizations must evolve conventional thinking and transition to modern service management practices, inclusive of Agile and DevOps, aimed at accelerating digital transformation. Microsoft Modern Service Management was conceived with this is mind, taking leading-edge value based approach to service management that helps organizations unlock the value of their Microsoft Cloud investment. This session shares how Microsoft’s Customers have benefitted from adopting MSM Principles and how you modernize your IT practices.
Evolve or Die: Healthcare IT Testing | QASymphony WebinarQASymphony
Modern software testing for Healthcare Organizations. Learn about best practices for software testing in the healthcare industry featuring Mike Cooper, Chief Quality Officer of Healthcare IT Leaders and Kevin Dunne, VP of Business Development at QASymphony
Cloud Service Management: Why Machine Learning is Now EssentialDevOps.com
You know that workloads, organizations, culture and process are impacted by the successful transition to cloud. When DevOps/Lean replaces ITIL, traditional IT service management must transform to remain relevant. Infrastructure ops must stop thinking of themselves as the "center of the universe" and start thinking of themselves as a "skilled service organization" for multiple DevOps teams. Indeed, site reliability engineering (SRE) has emerged, with a greater focus on automation to operate the cloud in a scalable way.
Join Sinead Glynn and Jim Carey as they explain why IBM believes adaptive automation, delivered through innovative machine learning, is now essential to achieve cloud service management at scale.
Every day, inspection managers, auditors, and safety and health engineers are tasked with monitoring risk, documenting incidents and maintaining compliance with OSHA and other industry standards for safety. Securing the accurate and ongoing execution of these standards is a challenge that seems to be expected from the job.
With QuickBase, building an Audit Management app that fits your existing audit processes exactly has never been easier. Ensure the accurate and ongoing execution of your audits and be confident that you’re running a safe and successful business.
Closing the Requirements and Testing Loop WebinarQASymphony
QASYMPHONY & BLUEPRINT PARTNER UP
Learn about the new partnership between QASymphony and Blueprint. Connecting software requirements with proper test coverage still remains an age old problem for software development teams. This new partnership will provide alignment between requirements and testing teams of all types to get the visibility and traceability needed to understand their requirements coverage.
In this webinar, Kevin Dunne, QASymphony's VP of Strategy and Business Development and Ruth Zive, VP of Marketing at Blueprint will answer the following questions:
What is QASymphonys qTest Platform?
How is this platform enhanced by Blueprint?
How does the integration between qTest and Blueprint work?
Why does your team need this offering?
Accelerate User Driven Innovation [Webinar]Dynatrace
https://info.dynatrace.com/apm_dtm_ops_17q4_wc_accelerate_user_driven_innovation_en_registration.html
Accelerate User Driven Innovation [Webinar]
DevOps adopters are more agile, more reliable and more successful but, only 2% of companies worldwide have adopted DevOps best practices.
We know it’s more difficult for enterprises companies with legacy systems and processes to get started but it isn’t impossible.
To help you accelerate your own DevOps journey & realise some of the benefits, we’re thrilled to be hosting international DevOps experts Andreas Grabner, Mark Tomlinson and James Pulley.
With combined experience across hundreds of DevOps deployments they have some remarkable use cases to share including Verizon, and even our own story of transforming from on premise six month waterfall deployment to a cloud native one hour continuous delivery model.
Don’t miss these amazing insights. Register today!
Steps to consider when moving from paper to digital in any business. Solutions presented have been developed by TC Inc. and or Networking team. Steps provided should work on just about any environment and allows for expansion while minimizing growing pains.
Asanka will begin the presentation by discussing the opportunities for businesses to increase customer satisfaction, open new business models, and generate additive revenue streams by integrating IoT functionality into enterprise systems. He then will explore how employing IoT channels, such as devices, sensors and actuators, can be used to enhance users’ digital experiences and enable more data access points that link with their day-to-day lives. Next Asanka will examine how an IoT architecture facilitates the ability a digital enterprise to use real-time and predictive analytics to gain meaningful insights from IoT-driven data. He will conclude by presenting a vendor-neutral IoT reference architecture that can serve as a roadmap for enterprises implementing an IoT strategy. Throughout the discussion, Asanka
will provide real-world examples of enterprise IoT implementations and how they are being used to create new business avenues.
User experience on the web, driven by performance and availability, impacts your company’s revenue, customer retention, and reputation. How do you stack up against the most important people, your competitors?
More importantly, what can you do about it?
Find out at the 6th annual Best of the Web Awards, where Dynatrace will once again recognize, across five U.S. industries, those who have earned top honors for their mobile and web performance excellence throughout 2014, exceeding user’s expectations and providing exceptional online experiences.
Learn from David Jones, Field Technical Support Director at Dynatrace:
Who the winners of the 6th annual Best of the Web Awards are for retail, banking, brokerage, insurance, and travel
Best practices to deliver top user experience and performance
Recommended performance strategies for 2015
How you can benchmark your sites against leaders and competitors
Join us for this webinar and find out what the standards are to deliver a phenomenal user experience across several industries, and how you can be at the top for next year!
Kritische app performance erfolgreich optimieren mit BisonDynatrace
Klicken Sie gleich auf nachfolgenden Link um zur Webcast-Aufzeichnung zu gelangen: http://cpwr.it/EQNYh - Herr Roman Schaller, Performance Engineer bei Bison, zeigt wie eine Performance Offensive in der Praxis erfolgreich umgesetzt wurde. Es wird auf folgende Fragestellungen eingegangen: Warum weichen Produktions- und Testumgebung so stark voneinander ab? Warum kann das Applikationsverhalten im Testsystem nur schwer dargestellt werden? Welche Auswirkung hat Performance auf geschäftskritische Anwendungen? Was genau sind die Performance Hot-Spots und wie optimieren wir diese möglichst effizient?
3 Tips to Deliver Fast Performance Across Mobile WebDynatrace
3 Tips to Deliver Fast Performance Across Mobile Web
On-Demand Webinar
Seems like everyone’s doing Responsive Web Design these days! Are you using React, Angular or others to create a mobile-friendly web experience?
Newsflash: Mobile-friendly doesn’t always equal customer-friendly, when it comes to performance. We’re talking about 60% of your traffic—how do you avoid disaster?
Learn the basics of high-performance mobile development through the examination of real-world, performance-killing code examples. You’ll also hear about:
Why 4.5 seconds on Chrome can be 15 seconds on a Galaxy S5 Chromium
How to identify major issues within mobile page construction
Best practices for managing CSS and JavaScript
Things to consider going global with your Web application
Join web performance experts Klaus Enzenhofer and Stefan Baumgartner from Dynatrace to ensure your mobile properties are delighting your customers!
In dieser Webcast-Aufzeichnung zeigt Herr Wolfram Wagner, Performance Engineer bei Endress & Hauser, anhand von Best Practice Beispielen wie ein proaktives Monitoring samt Alarmierung umgesetzt wurde, ein Echtzeit Monitoring Cockpit die Performance der Anwendungen analysiert, die Evaluierungskriterien für CDN Anbieter definiert und überprüft wurden und wie einfach Management-Reports erzeugt werden können. http://cpwr.it/EQs3U
The Digital Experience Report: Best of the Web 2016Dynatrace
The Digital Revolution is transforming the way every industry engages with customers, making the user experience a critical competitive differentiator.
From retail to banking to media, business results and reputation depend on consistently delivering good performance. So who are the Best of the Web?
Dynatrace reveals the companies in retail, banking, insurance, brokerage, news media, air travel, and hotels who exceeded their peers in web performance, availability, and user experience in 2015.
• Learn which companies earned the distinction “Best of the Web”.
• Discover unique industry performance standards.
• Hear the best practices that enabled leaders to outpace their competitors.
• Analyze user experience trends – how did 2015 compare with prior results?
Learn what it takes to deliver the best digital performance to customers!
Troubleshooting ASP.NET and IIS Scalability HotspotsDynatrace
Running ASP.NET applications on IIS? Do you understand how requests are processed by every component involved: IIS Native, IIS Modules, and ASP.NET?
Scaling any type of application requires you to understand the inner workings of IIS and ASP.NET so queues and pools don’t become a bottleneck in your end-to-end execution flow.
Join us for this webcast that shows you how to identify performance and scalability hotspots under different load conditions.
You'll learn:
How communication flows between browser, IIS, ASP.NET and back-end services including database
How to monitor and tweak IIS and ASP.NET queues and pools to achieve optimal performance
How to troubleshoot performance hotspots in IIS, Native and Managed Modules and ASP.NET
How to identify synchronization issues in multi-threaded applications
You will leave with specific ideas of where to start optimizing your queues, pools, and code implementation.
How to Troubleshoot & Optimize Database Query Performance for Your ApplicationDynatrace
How to Troubleshoot & Optimize Database Query Performance for Your Application
According to the recent DZone Performance Guide, “database performance problems are the most challenging to fix” with manual firefighting and lack of actionable insights being the top monitoring challenges. When these three issues converge on your application delivery chain it can mean a long time and a lot of effort to find and fix critical issues.
Is it really your database that's slow? Or is it the way your OR-Mapper or code accesses the database? A misconfigured connection pool on one of your servers? Or a missing table index, a full tablespace, or simply an I/O issue?
In this webinar we show you how Dynatrace AppMon extends traditional APM through its new Database Agent, providing a view that both Developers and DBAs can trust and use to identify:
• Problematic SQL Queries, unprepared statements or misconfigured connection pools
• Performance impacting database sessions, slow queries, waits and locks on your database instances
• Optimizations by looking at the Execution Plans of your application-specific SQL queries
• Query patterns like n+1 being implemented in your application
Eliminate wasted cycles by bridging the Dev-DBA collaboration gap with a consistent view based on app-focused database access metrics, database instance system and performance metrics, and execution plans for your critical SQL queries. Buck the trends that DZone is seeing! Get tips you can use right away.
Infrastructure Automation How to Use Chef For DevOps SuccessDynatrace
To stay agile you have to automate your large-scale infrastructure provisioning with a tool like Chef. Time spent on infrastructure is time NOT spent on developing functionality.
With automation, though, comes the need to ensure the performance and availability of your infrastructure, which is not an easy task. Who has the time for the manual installation and configuration of monitoring tools, regardless of how simple it is, when infrastructure is constantly being updated?!
Find out how Piyush Chugh, Advisory Technical Systems Analyst at Ontario Teachers’ Pension Plan, does it. His team is able to:
• Test 80% of an upgrade in an isolated test environment and iterate before deploying to production.
• Enforce 100% accuracy and consistency of deployments between non-production and production environments.
Learn how Piyush and team at OTPP automates their infrastructure provisioning, along with the deployment of tools they need to ensure performance and availability of the critical underpinnings of their apps with Chef.
Grab the full presentation with audio here - https://info.dynatrace.com/apm_wc_otpp_na_registration.html
6 ways DevOps helped PrepSportswear move from monolith to microservicesDynatrace
Like a lot of online businesses today, PrepSportswear’s success is 100% dependent on the availability, scalability and performance of their digital online services. If the website is down, the business stops. They knew they had to transform their business from that of a retailer with a website to a high caliber IT company that sells products online.
In these webinar slides, Richard Dominguez, PrepSportswear’s Developer in Operations, shares their journey. They transformed from a team operating a monolithic app using waterfall development methodology on an old, hard to maintain code base, to a modern IT organization applying new practices from Agile development, DevOps and a Service-Oriented Architectural approach.
The Impact? PrepSportswear’s Most Successful Online Holiday Shopping Season in Company History! Join us to:
Learn how to identify if you are running a monolithic application that is dragging you down.
Get tips on hiring the right people to inject a DevOps cultural mindset into your organization.
Understand how to break the monolith into smaller pieces that support key lines of business.
Discover where to automate monitoring into your pipeline and platform.
Identify metrics for individual stakeholders (dev vs. test vs. business).
Go forward, celebrate, learn from, and repeat success!
Richard will be joined by Andreas Grabner, Performance Advocate at Dynatrace who will support why monitoring, application and end user metrics have to be a key part of your own transformation!
Richard Dominguez has 9+ years’ experience as both a System Analyst and Software Developer in Test. He has worked on many high profile projects in Microsoft such as Hyper-V, Windows 7 Client Performance, and Windows Phone Services. Richard now works at PrepSportswear as the company’s DevOps engineer. His responsibilities include site reliability, external synthetic testing, release management and overall site performance.
Andreas Grabner has 15+ years’ experience as an architect and developer in the Java and .NET space. In his current role, Andi works as an advocate for high performing applications in both the development and operations areas. He is a regular expert and contributor to large performance communities, a frequent speaker at technology conferences and regularly publishes articles blogs on blog.dynatrace.com
From 0 to DevOps in 80 Days [Webinar Replay]Dynatrace
From 0 to DevOps in 80 Days
Link to the webinar replay: https://info.dynatrace.com/apm_dtm_ops_17q3_wc_from_enterprise_tocloud_native_na_registration.html
“Innovate or die” may sound extreme, but it’s the only way to thrive in today’s ever competitive market. Bernd Greifeneder, CTO of Dynatrace, wanted to ensure that the company was relevant 5 years from now so he formed an internal incubator with one goal: transform Dynatrace into a Cloud Native DevOps organization.
The incubator focused on what the company needed to do in order to integrate nascent cloud technologies so that they wouldn’t be left in the dust when the inevitable tipping point to cloud arrives. Transforming into a cloud native company would allow for rapid release cycles and provide an embedded feedback loop.
The Results: Dynatrace now has a 99.998% availability of SaaS Service and can deploy changes within an hour if necessary. In parallel, a new SaaS and managed offering is released every 2 weeks with 170 production updates per day.
Watch this recorded webinar as Bernd Greifeneder shares the lessons learned moving Dynatrace from an on-prem company to one that is cloud native.
Bernd discusses:
• The driving factors that led to the transformation
• The goals that were set back in 2011 towards the engineering team
• How to sell such a transformation project in a large enterprise organization
• How to support this multi-year project from top down without impacting regular operations
• What's next on the innovator's mind
Metrics-Driven Devops: Delivering High Quality Software Faster! Dynatrace
Becoming the next Uber is only possible if you can deliver your code updates faster to your end users. But for your organization, does delivering code faster present a higher likelihood of failing faster?
Discover four metrics you should be tracking starting from your workstation all the way through CI and into Ops.
Learn how companies like Facebook, CreditOne, and others apply metric-driven DevOps.
See use cases of crashed rapid deployments and how they used the metrics to detect the root cause.
Learn how to apply these metrics to steer your pipeline to build better code and deploy faster, without failing faster!
The Deloitte M&A focus on: Analytics survey collected responses from 500 corporate leaders (director-level or above) at large U.S. companies about analytics. In this presentation, we’ve shared some of their high-level insights on everything from where analytics is being used in the deal making process to what types of data is being examined, and much more. http://bit.ly/1LHNKKd
CMO vs CIO: Paths Forward to Collaboration on Collaboration - Ray Wang, Esteb...OpenKnowledge srl
CMO vs CIO: Paths Forward to Collaboration on Collaboration - Ray Wang (Constellation Research), Esteban Kolsky (ThinkJar), Keynote Speakers @ Social Business Forum 2013
The Global State of Customer Experience 2016CX Netowrk
We have collected the data from the over 700 responses for this report, to provide you with insights into the trends, challenges, investment priorities that will be shaping customer experience and the digital transformation of organisations. We compared the responses from our practitioner community with that of solution providers and analysts, to see where they align and where there is a marked difference.
This report includes:
1. An exclusive foreword by Forrester CMO, Victor Milligan
2. Top tips to overcome the biggest challenges facing CX leaders today
3. Insights from industry experts from Facebook, boohoo, Orange, Time Out, Euroloan Group and more
4. Advice on how organisations can keep the customer at the heart of their digital transformation
5. A look at the leaders within customer experience and what you can learn from them
Strategic, no-BS, engaged, articulate, and dynamic Chief Revenue Officer that drives and leads sales and marketing, managing and building highly effective teams to acquire new business. Strong foundation and experience working in small dynamic companies and start-ups.
Experienced building pre-IPO, SaaS, and Cloud technology teams, confident serial business developer skilled in leadership and team dynamics -with over 15 years experience in growth, startup, and early-stage Software & SaaS, spread across multiple technology disciplines including mobile, wireless, cloud-based software tools, broadband, visual workflows, emerging technologies AI and ML, video, IT, analytics, and software serving multiple verticals in transportation, enterprise, logistics, renewable energy, financial services, media & entertainment and more.
With my years of experience aligning sales, marketing, product, and technology, I focus on revenue acquisition, integrating and optimizing product development, sales, marketing, and CRM teams to create the best possible experience leveraging my team-based work dynamic that utilizes a “been there done that DNA” systems-oriented approach to facilitate operational improvement with efficient and effective solutions driving revenue.
It is enjoyable working with CEOs, founders, and teams navigating the complex challenges of Go-To-Market strategies, account mapping including sales and marketing playbooks that drive new revenue, and bringing together solutions that effectively address all areas of the organization.
Qualifications
• Extensive experience in SaaS sales.
• Demonstrated success in building and leading metrics-driven sales organizations.
• Proficiency in managing remote teams and navigating remote work environments.
• Strong communication and time management skills.
• Proven track record in recruiting and developing sales talent.
• Comfortable in high-complexity and rapidly changing environments.
• Experience with both direct and channel sales organizations.
In summary, my tenure as a sales leader has been marked by a relentless pursuit of excellence, a commitment to team growth, and a strategic approach to driving revenue. With a comprehensive understanding of the intricacies of sales leadership and a proven ability to navigate complex landscapes, I am poised to deliver exceptional results and contribute to the success of any organization.
CRMNEXT continues where traditional CRMs leave off. It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, CRMNEXT effectively re calibrates banks’ potential to grow engagement, drive profitability and deliver innovation.
It has to its credit the largest Banking CRM implementation in the world with 3,25,000+ users across 5,000+ locations and 36 countries. With proficiency in creating customer journeys from digital on-boarding through all aspects of assisted services, we are focused on the delivery of high-quality CRM implementations.
Customer Relationship Management and CRM Solutions in TCSBonny V Pappachan
The presentation is a detailed explanation about objectives , applications , phases , trends , benefits and failures of Customer Relationship Management and about the company TATA Sons. It also includes CRM solutions in Tata Consultancy Services
Going Digital helps you in your digital transformation journey.
We simplify the four technology pillars for an organization's digital transformation.
Founded by Sandeep Raut, a top 10 global digital transformation thought leader, influencer, and keynote speaker, GOING DIGITAL offers a wide range of digital transformation consulting services with the necessary tools and practical expertise to help grow your business.
To survive and thrive in the age of the customer,
businesses must become digital. While many
firms believe they have a digital strategy, few
are thinking about truly digitizing their business
strategy. Yet the pioneers of the digital revolution,
be they B2B or B2C firms, are driving increased
revenues through a superior digital customer
experience and are increasing efficiency and agility
through digital operational excellence. This report
outlines the driving forces behind digital business.
This is an update of a previously published report;
Forrester reviews and updates it periodically for
continued relevance and accuracy. We revised
this edition to factor in new ideas and data.
THE DATAFICATION OF TALENT MANAGEMENT: HOW PEOPLE ANALYTICS LEADS TO STRATEGI...Human Capital Media
According to Bersin by Deloitte’s HR Technology Disruptions for 2018 report: people analytics is now “a must-have domain within HR.”
The global economic recovery, compounded by demographic shifts, has moved power from employers to employees, turning talent into a seller’s market. As a result, the workforce is increasingly a core strategic consideration and top concern of the C-suite. Yet the most commonly monitored talent metrics do very little to deliver true insight into the workforce and its impact on the business–and Talent Management’s readiness to report more than basic metrics remains a serious issue.
Talent Management needs to graduate from metrics to people analytics–from information that only guides tactics to insights that drive strategy–and discover the important connections and patterns in their data that enable better workforce decisions. Join expert Dave Weisbeck as he discusses how Talent Management can use people analytics to achieve strategic excellence and play a more critical role in driving business performance than ever before.
In this informative webinar, Dave will show you how to transform your Talent Management, ramping up from basic operational reporting to strategic people analytics and workforce planning.
Topics will include:
Global and technological trends shaping the Datafication of Talent Management
How Talent Management can move up the people analytics maturity curve
What impact the advent of the people strategy platform plays in analytics maturity
Practical examples of how to graduate from metrics to people analytics in:
Recruiting Effectiveness
Performance Management
Talent Retention
Comp & Benefits
Workforce Costs
Common pitfalls to avoid with people analytics
Register for this engaging webinar to learn the ins and outs of the datafication of Talent Management and what impact it has your organization.
Oracle, Leader Networks, and Social Media Today recently conducted an online survey of over 900 marketing and technology executives to learn how companies are leveraging social technologies and practices throughout their organizations. Join us as we discuss part two of the The Social Business Research Study, focused on Socially Driven Collaboration.
How has the the relationship between Marketing and IT/Technology groups changed in response to the impact of social business? We explore how the opportunity for increased collaboration is perceived by each of these groups as their organizations evolve towards becoming socially enabled enterprises.
While Marketing has a leading role in the adoption of social channels with a focus on building awareness, the significant operational benefits of increased collaboration between Marketing and IT include:
Stronger and more compelling marketing messages
Faster speed to market
Greater product and service adoption
Fewer defects in products and services
Join this exclusive webinar to learn how your organization can capitalize on the developing relationship between IT and Marketing. Follow along on twitter using #smtlive
UX STRAT 2014: Bill Rattner, "Creating a Long-Term, Unified Plan for Digital ...UX STRAT
US-based gas and electricity utility Dominion has spent several years implementing digital experience enhancements across various business areas and functions such as IVR, mobile outage reporting and bill pay, power-outage maps, online customer service portals, text and email messaging, social media, and the like. Dominion had enhanced and sometimes increased the use of digital to engage with its 2.4 million customers, but the work was not linked by a long-term, unified plan for digital customer experience. Each area of the business had its own processes supported by its own software, and IT systems and staff. Dominion and CapTech defined several critical success factors the company should follow for successful digital experience outcomes, which in turn impact how technology professionals (and others) collaborate and do their jobs. This presentation is a case study describing this transformation, and will describe practical steps for creating a Digital Strategy as well as real-world examples with success and failures.
Similar to What the smartest brands know about CX ... and what they still aren't doing about it (20)
Virgin Money: Virgin Money's quest for digital performance perfectionDynatrace
With more than 3.2 million customers and a vastly complex tech landscape, Virgin Money's IT team faces huge pressure to provide the ultimate digital banking experience. In this candid Q&A session, Andy Lofthouse will dive into the company's journey from alert storm and countless hours of problem hunting, to rapid release cycles and precise digital experience insights, which has saved the company inordinate amounts of time and money.
Dynatrace: The untouchables - the Dynatrace offering here and nowDynatrace
It's almost impossible to keep up with the rate of innovation that our global R&D teams deliver, and 2017 has been one for the record books. In this session a collection of our 'untouchable' tech geniuses are going to serve you up a rapid fire run-down on what's hot right now in Dynatrace.
Starbucks: Building a new dev culture and freeing time for innovation: A Star...Dynatrace
Silo tools, blind spots and hectic dev cycles makes for a busy corporate tech team at Starbucks - a story familiar to many others. But life has changed for this retail giant. War rooms are a thing of the past, precise insights have reduced problem solving from weeks to minutes, and a new culture around monitoring has emerged for both Starbucks employees and external tech partners. Join Naveen Dronavalli for a dive into IT life for one of the biggest brands in the world.
SITA: How smart apps are making air travel easier, every step of the wayDynatrace
450 of the world's airlines are using the latest in tracing technology to save millions and eliminate one of the biggest frustrations of customers today - lost luggage. Join Richard Fisher, an airline tech expert who’s been working alongside the big brands to build a unique application that means every single, travelers' bag is traced. How good does that sound? But what's next on the horizon? Richard will also take us into the world of biometrics and futuristic airports where queues are a thing of the past and digital passports will become the norm.
Red Hat: Self driving IT is here, and it's realDynatrace
Join the always-thought provoking Chris Morgan for an update on the current state of the containerized IT landscape and how Red Hat and Dynatrace are transforming the current approach, leading the way to a self driving IT.
Paypal, Barbri: Lost in the cloud? Top challenges facing CIOs in a cloud nati...Dynatrace
At the heart of this panel-lead discussion sits a new piece of global research that looks at the big issues faced by today's technical leaders. From growing IT complexity, silo monitoring, limited resources and the rapid pace of new tech adoption - this discussion will hit all the hot topics, but it will also serve up lessons and learnings for everyone.
Pivotal: Join us for a fireside chat with CEO of PivotalDynatrace
Join us for a fireside chat with CEO of Pivotal Software, Rob Mee, who has been credited for transforming the software cultures of some of Silicon Valley's most influential companies. An up close and personal discussion that will hit all your top of mind topics.
Dynatrace: Meet our captain of product and all things awesome, Steve TackDynatrace
Through his work with our global customers, Steve is an expert on the rapid changes playing out in today's IT environments and the challenges this presents now and the future. In this session Steve will dive a little deeper into how we're shaking up the industry; he'll hit on our latest innovation and you'll get to learn why you need to join us on a journey of transition today.
Dynatrace: Accelerate your cloud innovation Welcome to Perform 2018Dynatrace
Quick look at the incredible growth and success of the new Dynatrace solution. Why has the world realized it needs our unique capabilities and why are our customers so keen to transition with us?
Dynatrace: Going beyond APM and soaring to the futureDynatrace
Our tech geniuses are back on day #2 mainstage, this time taking us forward in time with the latest innovation that's just ahead on the horizon. Prepare to be impressed and then join us for a concluding live Q&A with our founder and CTO, Bernd Greifeneder.
What does it take to create serious change in a world where technology is constantly evolving and the pressure to do more, faster, is a constant weight on our shoulders? Analyst Brian Solis is back by popular demand and he's armed with fresh research and a passion to inspire the next generation of digital change agents. According to Brian, if you are waiting for change 'you are on the wrong side of innovation'. Get ready to walk away feeling inspired and hungry to kick start a digital revolution at your work, thanks to this intelligent, considered presentation.
Alastair Humphreys: Life stories and inspiration from Alastair HumphreysDynatrace
Heralded as one of the most energized and inspirational speakers of 2017, Alastair Humphreys will close off Day One with stories of adventure and personal challenge that will leave you hanging on every word - there is something in this presentation for everyone. You won't want to miss it.
AWS: Serverless Architecture - Beyond functions and into the future Dynatrace
Join two experts from Microsoft and AWS in IoT and serverless technology for a session on the big trends and issues leading this burgeoning area of tech innovation. With the IoT industry set to triple in the next few years, it would be remiss not to have a special session dedicated to the topic. We guarantee you'll learn something new.
Zurich: Monitoring a sales force-based insurance application using dynatrace ...Dynatrace
Digital transformation drives us at Zurich North America’s (ZNA) to provide a universal desktop for insurance underwriting. The system utilizes a common SalesForce front-end to access numerous legacy applications. With high demands on performance and usability, monitoring is key but not easy. In this session we will look into what ZNA’s monitoring strategy looks like. Why we picked a layered approach including in-depth legacy application monitoring, operational monitoring of the SalesForce Lightning front-end and end-to-end business process monitoring.
SAP: How SAP fully automates the provisioning and operations of its dynatrace...Dynatrace
SAP Cloud Platform is using Dynatrace Managed for internal monitoring of its infrastructure, services and SAP’s own applications all across the world. The multi-IaaS strategy of SAP Cloud Platform brings it beyond SAP’s own data-centers to multiple IaaS providers. SAP’s high standards in terms of governance and data privacy demand that monitoring data sits side-by-side with the systems it is collected from, which means that there are Dynatrace Managed clusters beside most SAP Cloud Platform Landscapes. These Dynatrace clusters are installed, updated and managed the same way as all other components of SAP Cloud Platform. This includes validation pipelines that distinguish between development, testing, pre-production and production landscapes. Join us to gain insight on how to automatically deploy and operate Dynatrace clusters at scale reducing the amount of manual labor and focusing on the unique insights that Digital Performance Management delivers.
REI: Evolving performance engineering for the move to cloud, microservices, c...Dynatrace
Performance Engineering in 2020 is not going to be the same as it is now. Cloud, Microservices, Continuous Delivery and Self-Healing are some of the aspects that will shape the role and focus of performance engineering. Ram, currently working as a Lead Performance Engineer at REI, has seen both worlds and gives us insights on how to optimize performance engineering on your existing on premise applications with AppMon but how it has to evolve when moving to new architectures and cloud environments with Dynatrace. A perfect opportunity to evolve your performance engineering is when moving your apps to the cloud as this is the right time to evolve your tooling and processes as well. Join us and learn how Ram has been successfully doing it.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
We can all agree we live in a world that is increasing more digital and more social
There’s no way around it
And
Customer Experience is NOW A CEO-Level Conversation
CX is critical to business results, and consequently
A top strategic priority across many industries
92% of executives surveyed said the customer experience strategy is one of their top three priorities
65% of respondents expect to improve profitability by improving the overall lifetime value of customers
Word-of-mouth in social media tends to be very direct & authentic
Most everything the business needs to know…
What’s working
What’s not working
What would be better if…
Can be seen in social networks…
Brands NOW must become Public Social EXPERIENCES that they share
Customer’s Digital Experience Determines
Loyalty to a Company- That’s a Bottom-line Issue
While CX investments are significant, returns are often lacking.
In the customer’s opinion – which is what really counts
87% of customers agree customer experience needs to be better
Even though they care about the same thing, they are looking at different things and they will never get to the right answer that way
Business metrics could be sales, sign-ups, applications submitted, etc.
IT could be response time or some more sophisticated composite score, like Dynatrace uses for published DX benchmarks – considers response and reliability, and parses mobile versus desktop
Based on numerous Dynatrace DX assessments (thru consulting services), mapping operational data to business results is among the lowest scoring variables – demonstrates a high/rare level of DX maturity
CX professionals are rightfully focused on mapping the customer journey, but they are omitting an important set of variables – DX
Consider the inflection point – not good business to shoot for “as fast as possible” assuming each degree of “fast” comes at an incremental cost. The inflection point is also cost optimized.
[Dave Anderson’s retail industry benchmarks; YoY BoW for other industries?]
So is this a case of chicken little or the canary in a coal mine? Much ado about nothing or a real leading indicator?
DX involves conscious decisions about trade-offs – initiatives to improve CX can have implications for DX – does it move the inflection point?
We need to keep the focus on DX because we have no data to prove the impact on business results
Consider that DX is not something that you “fix” and are done – it is a continual process, starting with monitoring; the environment is dynamic, the customer population and their behavior is dynamic – you need to manage continuously
DX
Witness Factor™
Describes the idea that digital experience or DX is the new CX
Which is now public
There are all kinds of things happening and you can’t possibly know if you are not looking for them or even know that they are going on
Third party data
Seeing how interaction with a third party affects a transaction
WebRTC – responsive design – understand all the dynamics and can figure out which of the three pictures should be shown, however, all three pictures are rendered, with only one see
Progressive design takes into consideration all of the things-
They are on a wireless carrier that don’t have 4 G – and what they see is horrible compared to what you found in your testing
A lot of changes by marketing – say a flash sale, and connect to another source – reviews website, check to see if it is in your geography and the price–but they didn’t have the price cached and so every time they had to check the price, they couldn’t send it from their content data network, it had to go back to HQ- to ensure really good performance,
It’s time to rethink everything
You have to manage DX to manage CX
So how do you do it?
I want to start by defining a term that I will be using a lot, and that is “Digital Experience,” or “DX” for short. Admittedly, there is no common interpretation of the term Digital experience in the industry, nor is there a common term used to describe what we mean by it here, so here is what I mean when I use the term.
Natalie said that you have to manage DX to manage CX, and she’s right.
To DELIVER better and MORE MATURE DIGITAL EXPERIENCES, you have to MANAGE them. What does that mean? What does it require?
First you have to MONITOR these Digital Experiences. Start by asking: “What are the best practices you need to support for the best experiences? What POLICIES do we need in place to support these best practices
Next, determine what TOOLS you need to gather the DATA required to determine how well and if you’re following your agreed-upon POLICIES. What data will you need? Too much data without context can be confusing. Too little can lead to poor decision-making in the management process. Here’s where you need the BEST TECHNOLOGY AND EXPERIENCED LEADERSHIP to help you determine what data you gather and translate it into actionable direction.
Finally, once you have the right, accurate data, what do you do with this information? How do you share it with all of the stakeholders in ways that are meaningful to everyone? What are your next steps to improve your maturity? How do you prioritize?
Digital Experience maturity can and should not just be monitored, but it should also be measured and MANAGED – using information from monitoring along with knowledge from experience and best practices to MEASURE results and then take action to improve these results through MANAGEMENT. And by measured I mean - relative to objectives. The most mature organizations determine the relationship between DX metrics and business results, and establish objectives for DX that should maximize business results.
This means that you’ll need to involve people and processes from across your entire organization—siloed information and action WILL limit your maturity.
Guiding principles:
Digital Performance Management - not just Monitoring
Understand and improve the end-user experience, application, and infrastructure layers
Alignment of DPM activities with business goals
The entire Application SDLC owns end-user performance
Understand the complete application delivery chain – not just the components in the data center
Understand capabilities—not just tools
Provide teams a common lexicon around DPM
Reduce MMtR from performance related incidents
So where do you start? Begin with assessing your DX maturity by asking some tough questions… (start with the two here and then go to the next slide…)
Introduce these as the five measures you can use across your organization to determine your DPM maturity… Walk through them…
Rate yourself according to these factors in each of the five previous categories…
Level 1 – Reactive: This is the lowest level of maturity a business can be at and signifies an “at risk” level of digital
performance management.
Level 2 - Aware: This phase indicates a growing understanding of how technology shortcomings affect the customer and
signifies a “marginal” level of digital performance management maturity.
3 - Effective: This level indicates things are progressing to a level where digital experience impact is better understood so
at this level the organization has a “good” level of digital performance management maturity.
Level 4 - Optimized: This stage indicates a brand is using “best practice” levels of digital performance management maturity leading
to increased business outcomes.
Level 5 - Pervasive: Digital performance management has become part of the DNA of the business and of IT and the company has
reached a “next practice” level of maturity providing the business team even deeper insights upon which business decisions can
Be made.
…and don’t be too hard on yourself… As you can see from the results of over 40 assessments we’ve conducted and summarized on this chart covering many business sectors – for the initial assessment on average the organizations have scored in the “Reactive” level of Digital Experience Management across all aspects.
Most companies in every imaginable industry are still at an early stage of DPM maturity. Be realistic in the early stages and you can see improvement occur in a relatively short period of time.
While all companies want to be performing at an “Optimized” level of Digital Experience Management they initially set their sights on getting to a maturity level of 3 – meaning “Effective” which leads to organizational understanding of where digital experience impact is better understood and insights can lead to decisions leading to improved business outcomes.
Aside from how far many companies are from their desired state, it’s also interesting to note where we see most companies rate highly in our assessment process—and where they usually have low scores.
Usually companies report that they have a good understanding of digital experience through common, repeatable transactions, and they are able to measure the general quality of these experiences from different geographies worldwide. This data is relatively simple information around individual transactions, times..etc..
However, where we see organizations struggling is in areas like gathering more complex digital experience information about their actual customers that requires data in context, in real time. In addition to capturing this critical digital experience data around customers is the challenge many organizations have in presenting that information in a business context which would lead to new insights that could be utilized to improve business outcomes.
It’s typically difficult for organizations to gather data around business-centric metrics and understand how they relate to IT-centric SLAs.
KEEP? ->This is where Dynatrace’s complete view and our experience in providing information in context for IT AND business stakeholders works for you…
[Add stories about actual engagements…]
So it becomes obvious that it is difficult to make progress without better communications and collaboration between IT and business. Organizations often think they are doing this well, but when we peel it back we see that the connections mostly exist between IT dev and the business, with the focus on application functionality. If the organization is DevOps mature, this bleeds into IT Ops to some degree. But more often than not, operations considerations like DX are not part of the dialog. In order to make DX work for the business, there needs to be good communications and collaborations between IT Ops and the business.
Why is this so often lacking? Well, as Natalie said, DX and CX professionals are often speaking a different language. They need a shared lexicon to enable communications, and identifying shared metrics is a way to accomplish this.
To reach process maturity in Digital Experience management you need to arm all stakeholders with easy-to-access metrics and the ability to answer digital experience questions leading to deeper and more meaningful dialogues about and insights into your customers and their experience with you. Leveraging a digital performance management solution that ties together business and IT metrics and the relevant information for all stakeholders will drive large increase in maturity gains.
With Dynatrace technology, expert leadership and our unique Digital Experience Center, we deliver the right, detailed information to all stakeholders in context. This enables the collaboration required for groups to MANAGE complex digital experiences and align goals for business success. Metrics are aligned, goals aligned and understanding is now out of silos—everyone is on the same team.