As the 2016 shopping season comes to a close, take time to re-group and ramp up for 2017. We will share key industry observations on digital experience performance, technology trends and top retailers' best practices. Join a panel of experts from Neiman Marcus, IBM and Dynatrace for a discussion about:
2016 holiday technology trends – what are the new requirements to best serve digital customers?
Leading retailers like Neiman Marcus and what made their performance great.
How to assess your holiday performance and prepare for the year ahead.
Start the New Year right by looking back at 2016 and getting ready for your next big sales event of 2017.
The Digital Customer – The Center of the Universe [Webinar]Dynatrace
To Register:
https://info.dynatrace.com/apm_wc_digital_customer_na_registration.html
Are your digital transformation and customer experience initiatives successful? How do you know? Does your IT team track success using technical metrics and SLAs? Does your IT and business teams measure success metrics using different tools? Does that really help you meet the needs of the digital-first customer?
In this webinar Dynatrace performance expert, Klaus Enzenhofer, will explain how to make sure digital customer experience is the focus of your universe. He will cover:
The expectations of mobile and millennial customers
How the technology landscape will evolve to address these expectations
Success factors for digital transformation
Where digital experience monitoring fits into the transformation puzzle
According to Gartner, “Business performance is the only thing that really matters in terms of the goal of your IT monitoring activities."1
Make sure are delivering an out of this world digital experience for your customers and positively impacting business outcomes.
1 Gartner, How to Start an IT Monitoring Initiative Published: 27 March 2017
What the smartest brands know about CX ... and what they still aren't doing a...Dynatrace
What the smartest brands know about CX ...
and what they still aren't doing about it
Customer Experience is at the center of many brands’ digital transformation strategies. But research suggests that while CX investments are increasing, results are not. Why?
Surveys show that digital business leaders understand the link between CX and Digital Experience (DX) – the degree to which web and app interaction is fast and free of technical errors. They know that DX affects business results – conversions go down when response time goes up. Yet these same professionals often lack an assertive DX strategy. In fact, benchmarks show that many prominent brands are moving in the wrong direction!
Join us Wednesday September 28th, with CX guru Dr. Natalie Petouhoff:
Take a closer look at brands that have figured out the link between Digital Experience and CX success.
Identify common CX strategies that actually produce worse DX results.
Hear about the Performance Maturity Matrix for Digital Customer Experience, used with leading companies to assess and improve their DX management approach.
Is Digital Experience the missing ingredient in your efforts to improve the customer experience? Learn how you can create amazing customer experiences that drive business outcomes.
A Tale of Two Pipelines: To DevOps or Not To DevOpsDynatrace
A Tale of Two Pipelines: To DevOps or Not to DevOps
Trying to move to a DevOps methodology, or improve your current DevOps methods? Need to increase innovation and the speed of your software delivery pipeline?
In this webinar, Brett Hofer, Global DevOps Practice Lead at Dynatrace, will show you how. He’s led large-scale enterprise DevOps adoption projects at top organizations worldwide. Now he’ll give you a tour of two pipelines from his years in the field to illustrate how you can incorporate DevOps practices and rapid innovation into your everyday activities.
Join us to see a pipeline in an environment where people are running around putting out fires, pointing fingers, operating in siloes and losing sleep. Contrast that view with another pipeline where teams have highly optimized communications, well-defined roles and unified, understood goals.
Learn how to identify blinking spots of inefficiency in communication, architecture, and processes so you can escape the fire drills.
Discover where to build in unity, better tools and automation. See how to embrace points of failure to increase success.
Find out how top performers build and analyze the viability of their apps by improving the visibility of their app lifecycles.
You’ll get insights on key pipeline factors that plague traditional delivery pipelines and how to overcome them with practices that establish a true DevOps culture for a faster and less troublesome continuous delivery pipeline.
Brett Hofer
Global DevOps Practice Lead at Dynatrace
Brett Hofer is as passionate about DevOps and specializes in delivering complex mission-critical software under methodologies such as agile, lean and waterfall (to name a few). Brett has a strong record of success in managing and delivering projects with complex technical and political challenges. With more than twenty years of broad experience—from product designer and solution architect to senior management—he has a unique 360° perspective on IT and the business it supports.
Your sales reps are walking into meetings with only a tablet in their hand. They hand out business cards with their cell phone numbers. Many travel and others work from home. Your team's already mobile - shouldn't your CRM software be mobile as well?
Whether you're debating the need for mobile CRM for your sales team, or you're unhappy with your current solution, this mobile CRM presentation is for you.
-What makes for a robust mobile CRM
-How successful sales teams use mobile CRM to improve productivity
-Which features are key to success on mobile CRM
-Key tips for user adoption of mobile CRM
Mobile CRM is a must for modern business and sales teams. Stay on top of the latest technology to see how it can make your sales team 10x more productive!
About Base CRM:
Base is the first post-PC CRM and the only CRM focused on the end user. Over 10,000 businesses use Base to manage their sales pipeline and customer relationships.
Mobile is one of the most important productivity tools business people use today. And more companies are developing mobile strategies and enabling staff to work from anywhere.
In this SlideShare, you can learn how mobile is changing the face of modern businesses around the world. Then, we explain 8 reasons why your business should invest in mobile CRM.
You can read the related blog post at http://bit.ly/SCRMMobile2.
mobile, crm, customer, facts, business, productivity
8 Reasons Why Your Business Needs to Invest in Mobile CRM
Top Lessons Learned While Researching and Writing The DevOps HandbookDynatrace
Top Lessons Learned While Researching and Writing The DevOps Handbook
In this webinar, Gene Kim shares his top insights discovered while co-authoring The DevOps Handbook with Jez Humble, Patrick Debois, and John Willis, including:
• Informative DevOps transformation case studies around continuous integration and delivery
• Jez Humble’s latest definitions of continuous delivery vs. deployment
• How Conway’s Law and architecture can both hinder and enable success
• Concrete techniques to build a culture of continuous experimentation and learning – including those from Google, Etsy, Nordstrom, and Capital One
As the 2016 shopping season comes to a close, take time to re-group and ramp up for 2017. We will share key industry observations on digital experience performance, technology trends and top retailers' best practices. Join a panel of experts from Neiman Marcus, IBM and Dynatrace for a discussion about:
2016 holiday technology trends – what are the new requirements to best serve digital customers?
Leading retailers like Neiman Marcus and what made their performance great.
How to assess your holiday performance and prepare for the year ahead.
Start the New Year right by looking back at 2016 and getting ready for your next big sales event of 2017.
The Digital Customer – The Center of the Universe [Webinar]Dynatrace
To Register:
https://info.dynatrace.com/apm_wc_digital_customer_na_registration.html
Are your digital transformation and customer experience initiatives successful? How do you know? Does your IT team track success using technical metrics and SLAs? Does your IT and business teams measure success metrics using different tools? Does that really help you meet the needs of the digital-first customer?
In this webinar Dynatrace performance expert, Klaus Enzenhofer, will explain how to make sure digital customer experience is the focus of your universe. He will cover:
The expectations of mobile and millennial customers
How the technology landscape will evolve to address these expectations
Success factors for digital transformation
Where digital experience monitoring fits into the transformation puzzle
According to Gartner, “Business performance is the only thing that really matters in terms of the goal of your IT monitoring activities."1
Make sure are delivering an out of this world digital experience for your customers and positively impacting business outcomes.
1 Gartner, How to Start an IT Monitoring Initiative Published: 27 March 2017
What the smartest brands know about CX ... and what they still aren't doing a...Dynatrace
What the smartest brands know about CX ...
and what they still aren't doing about it
Customer Experience is at the center of many brands’ digital transformation strategies. But research suggests that while CX investments are increasing, results are not. Why?
Surveys show that digital business leaders understand the link between CX and Digital Experience (DX) – the degree to which web and app interaction is fast and free of technical errors. They know that DX affects business results – conversions go down when response time goes up. Yet these same professionals often lack an assertive DX strategy. In fact, benchmarks show that many prominent brands are moving in the wrong direction!
Join us Wednesday September 28th, with CX guru Dr. Natalie Petouhoff:
Take a closer look at brands that have figured out the link between Digital Experience and CX success.
Identify common CX strategies that actually produce worse DX results.
Hear about the Performance Maturity Matrix for Digital Customer Experience, used with leading companies to assess and improve their DX management approach.
Is Digital Experience the missing ingredient in your efforts to improve the customer experience? Learn how you can create amazing customer experiences that drive business outcomes.
A Tale of Two Pipelines: To DevOps or Not To DevOpsDynatrace
A Tale of Two Pipelines: To DevOps or Not to DevOps
Trying to move to a DevOps methodology, or improve your current DevOps methods? Need to increase innovation and the speed of your software delivery pipeline?
In this webinar, Brett Hofer, Global DevOps Practice Lead at Dynatrace, will show you how. He’s led large-scale enterprise DevOps adoption projects at top organizations worldwide. Now he’ll give you a tour of two pipelines from his years in the field to illustrate how you can incorporate DevOps practices and rapid innovation into your everyday activities.
Join us to see a pipeline in an environment where people are running around putting out fires, pointing fingers, operating in siloes and losing sleep. Contrast that view with another pipeline where teams have highly optimized communications, well-defined roles and unified, understood goals.
Learn how to identify blinking spots of inefficiency in communication, architecture, and processes so you can escape the fire drills.
Discover where to build in unity, better tools and automation. See how to embrace points of failure to increase success.
Find out how top performers build and analyze the viability of their apps by improving the visibility of their app lifecycles.
You’ll get insights on key pipeline factors that plague traditional delivery pipelines and how to overcome them with practices that establish a true DevOps culture for a faster and less troublesome continuous delivery pipeline.
Brett Hofer
Global DevOps Practice Lead at Dynatrace
Brett Hofer is as passionate about DevOps and specializes in delivering complex mission-critical software under methodologies such as agile, lean and waterfall (to name a few). Brett has a strong record of success in managing and delivering projects with complex technical and political challenges. With more than twenty years of broad experience—from product designer and solution architect to senior management—he has a unique 360° perspective on IT and the business it supports.
Your sales reps are walking into meetings with only a tablet in their hand. They hand out business cards with their cell phone numbers. Many travel and others work from home. Your team's already mobile - shouldn't your CRM software be mobile as well?
Whether you're debating the need for mobile CRM for your sales team, or you're unhappy with your current solution, this mobile CRM presentation is for you.
-What makes for a robust mobile CRM
-How successful sales teams use mobile CRM to improve productivity
-Which features are key to success on mobile CRM
-Key tips for user adoption of mobile CRM
Mobile CRM is a must for modern business and sales teams. Stay on top of the latest technology to see how it can make your sales team 10x more productive!
About Base CRM:
Base is the first post-PC CRM and the only CRM focused on the end user. Over 10,000 businesses use Base to manage their sales pipeline and customer relationships.
Mobile is one of the most important productivity tools business people use today. And more companies are developing mobile strategies and enabling staff to work from anywhere.
In this SlideShare, you can learn how mobile is changing the face of modern businesses around the world. Then, we explain 8 reasons why your business should invest in mobile CRM.
You can read the related blog post at http://bit.ly/SCRMMobile2.
mobile, crm, customer, facts, business, productivity
8 Reasons Why Your Business Needs to Invest in Mobile CRM
Top Lessons Learned While Researching and Writing The DevOps HandbookDynatrace
Top Lessons Learned While Researching and Writing The DevOps Handbook
In this webinar, Gene Kim shares his top insights discovered while co-authoring The DevOps Handbook with Jez Humble, Patrick Debois, and John Willis, including:
• Informative DevOps transformation case studies around continuous integration and delivery
• Jez Humble’s latest definitions of continuous delivery vs. deployment
• How Conway’s Law and architecture can both hinder and enable success
• Concrete techniques to build a culture of continuous experimentation and learning – including those from Google, Etsy, Nordstrom, and Capital One
Presentación de agencia de Hydra Social Media.
Somos una agencia internacional de social media marketing.
Ayudamos a los consumidores digitales a enamorarse y a conectarse con las marcas para las que trabajamos.
Visit: www.hydrasocialmedia.com
Plugged - A Content & Performance Marketing Company - Digital Agency London Plugged
Plugged is a strategic digital marketing agency focused on results. Our aim is to connect consumers with brands through content and performance marketing. Combining research and analysis with strategic consultancy, we help our clients harness their brand by developing an effective suite of marketing activity to maximise customer engagement and drive sales growth.
From developing ECRM strategies to creating effective brand partnerships, we've helped each and every one of our clients to become better connected with their customers. Plus we've got the results to prove it.
The Top 5 Performance Management ToolsBernard Marr
Summary of a report that looked at the state-of-the-art in performance management. It identifies the top 5 tools used today to manage performance and adds some words of advice.
Best Practices for Continuous Delivery in Financial ServicesDynatrace
APM is critical for all IT groups and companies as a whole, and when implemented, the impact is immediate. What impact do you want application performance management to make in your organisation? If your answer is assisting with shorter release cycles and managing higher expectations from your end users than you are correct. However, if you ask organizations that have implemented APM best practices, they will convey the value far beyond what was once thought of APM’s basic functions. A leading global financial services group, found the benefits of implementing an application performance monitoring system that made an especially positive impact on continuous delivery assurance.
Operating a Highly Available Cloud ServiceDepankar Neogi
Operating a highly available cloud service is not just about technology and architecture. It has a lot to do with people and processes. Everything fails all the time. So, how do you ensure you have the right people and the right processes in the right places to run a highly available web service. This talk covers people, processes and technology and tools required to run a highly available web service.
Cómo gestionar mi estrategia social para atención a clientesMundo Contact
Cómo gestionar mi estrategia social para atención a clientes.
Diseñando nuevas estrategias de Marketing para entregar un
servicio al cliente de excelencia.
Taller impartido por Simón Torres, Oracle Pre-Sales Consultants, CX y César Garduño, Oracle Pre-Sales Consultants, CX
When Downtime Isn’t an Option: Performance Optimization Analytics in the Era ...CA Technologies
In the era of the customer, preventing system downtime and fixing performance issues before they occur is more critical than ever. Discover how the power of IT analytics can help you deliver improved customer experience through root cause analysis and actionable insight to prevent problems before they occur and resolve them faster if they do. See how you can correlate data from multiple sources for real-time prediction and increased insights into the behavior of your mainframe systems and databases. Whether you are currently doing IT analytics manually, using a variety of tools, an expert or a novice, you won’t want to miss this informative session and learn about new analytics innovations that can help you reduce costs, increase operational efficiency and delight your customers.
For more information, please visit http://cainc.to/Nv2VOe
Growing Interest in Cloud Based Digital Experiences -- An IDC and IBM Digital...IBM Digital Experience
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an enterprise digital experience platform. Such a platform enables them to quickly and cost effectively create, manage, and deliver cross-channel, cross-device digital experiences to their various constituents; measure the effectiveness of the experiences; and optimize the experiences based on analytical insights.
Organizations are increasingly turning to platforms such as IBM Digital Experience on Cloud to meet today's digital business requirements. As IDC's research has shown, organizations that use IBM Digital Experience have realized significant business benefits, including increased revenue and quicker time to market, reduced costs and improved staff productivity, and increased customer and employee engagement.
Join us in this live webinar to:
1. Hear directly from IDC on their latest IBM Digital Experience on Cloud Business Valuation report
2. See live demonstrations of the latest features that IBM Digital Experience on Cloud solutions can provide to companies looking to capitalize on their digital transformations
We propose a new needs driven framework for managing data with Data Lakes - Scalable Metrics Model. Salient features are modularity, extensiblity, flexibility and scalablity. We want to have self-contained modules which can either feed Reporting/Decision engines themselves with the capability of connecting across various other modules for Deep dive Analytics/Mining.
This will be presented at a Global Big Data Conference at Santa Clara on Sep 2nd. Come join us for a fun and learning event.
Big Data Everywhere Chicago: Platfora - Practices for Customer Analytics on H...BigDataEverywhere
Hadoop use cases have historically trended towards cost reduction through data warehouse offload. More recently, an uptick around customer-centric use cases have proven the ability for Hadoop to drive top-line revenue. In this session, Platfora solution architect Rob Rosen will discuss how the ability to coreelate multi-structured data in Hadoop leads to greater customer adoption, expanded cross-selling and reduced customer churn for enterprises deploying Hadoop-centric data lakes.
How to See and Resolve Office 365 Performance Challenges ThousandEyes
Take control of your Office 365 deployments with ThousandEyes and learn how to monitor, detect and resolve performance issues. Find out:
- What the common misconceptions about Office 365 and how they affect performance
- Monitoring best practices for readiness, deployment and operational phases of your Office 365 rollout
- Real-world case studies explained through a demo
Presentación de agencia de Hydra Social Media.
Somos una agencia internacional de social media marketing.
Ayudamos a los consumidores digitales a enamorarse y a conectarse con las marcas para las que trabajamos.
Visit: www.hydrasocialmedia.com
Plugged - A Content & Performance Marketing Company - Digital Agency London Plugged
Plugged is a strategic digital marketing agency focused on results. Our aim is to connect consumers with brands through content and performance marketing. Combining research and analysis with strategic consultancy, we help our clients harness their brand by developing an effective suite of marketing activity to maximise customer engagement and drive sales growth.
From developing ECRM strategies to creating effective brand partnerships, we've helped each and every one of our clients to become better connected with their customers. Plus we've got the results to prove it.
The Top 5 Performance Management ToolsBernard Marr
Summary of a report that looked at the state-of-the-art in performance management. It identifies the top 5 tools used today to manage performance and adds some words of advice.
Best Practices for Continuous Delivery in Financial ServicesDynatrace
APM is critical for all IT groups and companies as a whole, and when implemented, the impact is immediate. What impact do you want application performance management to make in your organisation? If your answer is assisting with shorter release cycles and managing higher expectations from your end users than you are correct. However, if you ask organizations that have implemented APM best practices, they will convey the value far beyond what was once thought of APM’s basic functions. A leading global financial services group, found the benefits of implementing an application performance monitoring system that made an especially positive impact on continuous delivery assurance.
Operating a Highly Available Cloud ServiceDepankar Neogi
Operating a highly available cloud service is not just about technology and architecture. It has a lot to do with people and processes. Everything fails all the time. So, how do you ensure you have the right people and the right processes in the right places to run a highly available web service. This talk covers people, processes and technology and tools required to run a highly available web service.
Cómo gestionar mi estrategia social para atención a clientesMundo Contact
Cómo gestionar mi estrategia social para atención a clientes.
Diseñando nuevas estrategias de Marketing para entregar un
servicio al cliente de excelencia.
Taller impartido por Simón Torres, Oracle Pre-Sales Consultants, CX y César Garduño, Oracle Pre-Sales Consultants, CX
When Downtime Isn’t an Option: Performance Optimization Analytics in the Era ...CA Technologies
In the era of the customer, preventing system downtime and fixing performance issues before they occur is more critical than ever. Discover how the power of IT analytics can help you deliver improved customer experience through root cause analysis and actionable insight to prevent problems before they occur and resolve them faster if they do. See how you can correlate data from multiple sources for real-time prediction and increased insights into the behavior of your mainframe systems and databases. Whether you are currently doing IT analytics manually, using a variety of tools, an expert or a novice, you won’t want to miss this informative session and learn about new analytics innovations that can help you reduce costs, increase operational efficiency and delight your customers.
For more information, please visit http://cainc.to/Nv2VOe
Growing Interest in Cloud Based Digital Experiences -- An IDC and IBM Digital...IBM Digital Experience
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an enterprise digital experience platform. Such a platform enables them to quickly and cost effectively create, manage, and deliver cross-channel, cross-device digital experiences to their various constituents; measure the effectiveness of the experiences; and optimize the experiences based on analytical insights.
Organizations are increasingly turning to platforms such as IBM Digital Experience on Cloud to meet today's digital business requirements. As IDC's research has shown, organizations that use IBM Digital Experience have realized significant business benefits, including increased revenue and quicker time to market, reduced costs and improved staff productivity, and increased customer and employee engagement.
Join us in this live webinar to:
1. Hear directly from IDC on their latest IBM Digital Experience on Cloud Business Valuation report
2. See live demonstrations of the latest features that IBM Digital Experience on Cloud solutions can provide to companies looking to capitalize on their digital transformations
We propose a new needs driven framework for managing data with Data Lakes - Scalable Metrics Model. Salient features are modularity, extensiblity, flexibility and scalablity. We want to have self-contained modules which can either feed Reporting/Decision engines themselves with the capability of connecting across various other modules for Deep dive Analytics/Mining.
This will be presented at a Global Big Data Conference at Santa Clara on Sep 2nd. Come join us for a fun and learning event.
Big Data Everywhere Chicago: Platfora - Practices for Customer Analytics on H...BigDataEverywhere
Hadoop use cases have historically trended towards cost reduction through data warehouse offload. More recently, an uptick around customer-centric use cases have proven the ability for Hadoop to drive top-line revenue. In this session, Platfora solution architect Rob Rosen will discuss how the ability to coreelate multi-structured data in Hadoop leads to greater customer adoption, expanded cross-selling and reduced customer churn for enterprises deploying Hadoop-centric data lakes.
How to See and Resolve Office 365 Performance Challenges ThousandEyes
Take control of your Office 365 deployments with ThousandEyes and learn how to monitor, detect and resolve performance issues. Find out:
- What the common misconceptions about Office 365 and how they affect performance
- Monitoring best practices for readiness, deployment and operational phases of your Office 365 rollout
- Real-world case studies explained through a demo
Webinar presentation featuring Clickability CEO John Girard and Vice President of Technical Operations Tom Cignarella.
Details the cost benefits of a web-based web management system versus installed software and home-grown, open source solutions.
A proof of concept is an excellent way to showcase how a technology will provide immediate business value for your customer. To conduct a successful proof of concept using ThousandEyes, it's important to qualify the opportunity and outline what success looks like to that customer.
In this webinar, we will walk you through:
- What you need to know to run successful ThousandEyes proof of concepts focusing on the Enterprise Digital Experience use case
- A demo of how to capture interesting events within the platform during a proof of concept
Stop the Blame Game with Increased Visibility of your Mobile-to-Mainframe IT ...CA Technologies
The application economy mandates a comprehensive view of business services that span mobile, distributed, mainframe and cloud environments to effectively assure a superior customer experience. Learn how organizations are using CA Unified Infrastructure Management for z Systems to remove silos with a unified approach that empowers IT operators to monitor the mainframe as part of the overall IT infrastructure from a single pane of glass. Whether you’re an IT director, an enterprise architect or a mainframe ops manager, you won’t want to miss this opportunity to see how your organization can identify and triage mainframe infrastructure problems more quickly and lower MTTR to maximize customer engagement and reduce bottom line IT costs.
For more information, please visit http://cainc.to/Nv2VOe
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Using digital performance analytic to optimize digital user experience id av5
1. 1 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Using Digital Performance
Analytic to optimize Digital
User Experience
2. 2 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
The New Digital Customer
Empowered
60%
rate performance/response time as
#1 mobile app expectation ahead of
features and functionality
(Forrester, Nov 2014)
DemandingMulti-
device 2+ BILLION
People have some form of a social
media account.
44%
will air their frustration on social
media when poor experience
(Dynatrace Survey, Dec 2014)
95%
digital shoppers who started on a
smartphone continued on a PC
(Forrester, Q4 2014)
3. 3 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
No Business is Immune to Digital Disruption
Do you think your
business will be
disrupted by digital
technologies in the
next 12 months?
Forrester, March 2014
7. 7 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
3 seconds of tolerance
• 46% will shop elsewhere if a site takes longer than this
• 60% rate performance/response time as #1 mobile app
expectation ahead of features and functionality
8. 8 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
New Reality, New Questions
+ What is a typical customer
journey across touch-
points?
+ What is driving
abandonment at given
pages/steps?
+ Why is my app getting
2 stars ratings?
+ How do visitors
perceive my site vs.
my competitors?
+ Why is my conversion rate low with this
customer segment?
+ How is conversion
affected by
performance?
+ Why is A/B Testing
not improving
conversions?
+ What is the impact of
adding another ad
block to my site?
9. 9 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
What’s Preventing Better User Experience Insights?
+ What is a typical customer
journey across touch-
points?
+ What is driving
abandonment at given
pages/steps?
+ Why is my app getting
2 stars ratings?
+ How do visitors
perceive my site vs.
my competitors?
+ Why is my conversion rate low with this
customer segment?
+ How is conversion
affected by
performance?
+ Why is A/B Testing
not improving
conversions?
+ What is the impact of
adding another ad
block to my site?
• Siloed analytics per channel
• Rising complexity
• 50 external services behind a
site on average (social, ads,
analytics, etc.)
• Device type proliferation –
600+ devices to cover 80% of
the market
11. 11 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Getting Answer from Data
- In WWII, Allied
bombers were key to
strategic attacks
- constantly shot down
over enemy territory.
The planes needed
more armour
- Abraham Wald
started with a simple
diagram—the outline
of a plane
12. 12 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Optimised Digital User Experience
User Behavior
User EnvironmentUser Action
Response Time
Errors
13. 13 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
5 Key Performance Metrics to optimise digital user
experience
Responsiveness
Latency
Third party
impact
Load Testing
Metric
Benchmarks
15. 15 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Responsiveness
• Is your application accessible in
different country or region?
• Are the users of your application
Satisfied, Tolerating or Frustrated
• Is your application optimized for the
platform it’s being viewed on?
• Are your users able to easily view
and navigate through the
application?
19. 19 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Responsiveness: The whole visit matters
20. 20 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Responsiveness: The whole visit matters
50% transactions abandoned
Visit 2
6% steps with issues
Visit 3
Visit 4
Visit 5
Visit 6
Visit 1
visit also needed to compute conversion
and bounce rates
21. 21 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
• Service Recovery/
Personalised call to
• Failed Check in for Gold
Frequent Flyer members
• Failed ecommerce transaction
of more than $200
There is an opportunity in this
24. 24 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Latency: Optimising every component
• The average attention
span of today’s consumer
is 3 - 8 seconds.
• Lag times between
requests and page loads
run the risk of losing
customers.
• 1 Sec delay = 7%
reduction in conversion
25. 25 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Latency: Optimise your images
According to the HTTP Archive, the average top 1,000 web page is
1491 KB in size
26. 26 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Latency: Improving your Latency
• Allow more requests to happen concurrently.
• Shorten the server round trips by bringing content closer to
users.
• Reduce the number of round trips.
• Improve the browser cache, so that it can:
• store files and serve them where relevant on subsequent pages in a visit
and
• store and serve files for repeat visits.
31. 31 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Load Testing Metric
• China Railway
Corporation
• 2.97 Billion Page
Visits per day
• 280M Million
tickets per day
33. 33 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Load Testing: Why you Load Test
• Be Prepare before you launch your app or site
• Plan for your intended load and concurrent usersLaunch Readiness
• Understand your user behaviour
• Plan ahead for peak (Marketing campaign/ year end
events)
Prepare for Peak
• Start small but prepare to scale
• You do not plan for your application to stay smallDesign to Scale
34. 34 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Load Testing Metric
• Web Server (Busy and Idle Threads/ Throughput/ Bandwidth)
• App Server (CPU Hotspot/ Worker Threads/ Memory issues)
• Host Health (CPU, Memory, Disk I/O/ Key Processes)
• Application (Time Spent in logical Tier or Layer / No. of calls into a logical tier)
• Database Activities
• Average # SQL per user/ Total # SQL statements/ slowest SQL)
• Connection Pool (Utilisation / Acquisition time)
• Error Detection (# of exceptions/ # of log entries)
Download the “Key Performance Metrics For Load Tests Beyond Response Time” whitepaper
35. 35 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Benchmarking: Context is key
4.59 sec 2.04 sec
36. 36 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Dynatrace
Benchmarking: Features vs Performance
What's the thing you touch the first thing you wake up?
- Your handphone?
What is the last thing you do at night?
- Maybe a tablet, streaming video or shopping
What happens when the steaming hang of the shopping site hang?
- You get frustrated and you post your frustration on the social media
And businesses are adapting to attract these new digital customers
With the current digital trends, all almost all industries thinks that their industry will be impacted by the digital disruption
In Insurance – 22 day to 22 mins
Egov initiative, Paying of Tax, Checking of CPF and even registering of new companies are done online
In Banking, Citibank CEO Micheal Corbat even say that Citibank is a Technology company with a banking licence.
(In the case of Visa, during a failed transaction over credit card. The cashier will ask you “Do you have another card. She will not ask if you have another Visa card.
You are lucky if you tries to swipe the card more than 2 times
Last but not least, Even in F&B, you see your waitress, keying in your order using ipads
What’s even more interesting, Product differentiation may not even be important any more. The new fledging companies are all platform companies that do not have physical products.
And what happens when the basic product and services get commoditizes. Access and performance becomes critical.
Let me show you a video from a Forester Analyst on the impact of ignoring this Digital Disruption.
So what does the digital disruption got to do for business
So we now know or agree that digital is becoming more important. But just in 2014… There are
15.8 outage per hour. What are organisation doing to address this?
And So what if your website is up? Is it enough?
Forrester 2014
In our study we found 46% of shoppers will shop elsewhere if it takes longer than 3 seconds for a retail site to load.
And yet only 40% of the fortune 500 load within 3 seconds.
Which is a problem in considering average time to just load the home page of the Singapore Financial Industry is already 4.017 seconds.
SO in order to be Digital Predator, we need to ask ourselves new questions And this shift in the digital user’s expectation prompts business to ask new questions
Questions like
And the data to digital performance is key to answering these question. However, it is not simple
Some of these data can be fragmented and Siloes For example,
The traditional IT way of monitoring application will just tell you that the Network and Infra is up and available
The Google Analytic data give insights to web performance, but cannot co-relates to the IT architectures
Coupled with rising complexity when a average website can host up to 50 external service (including, social, ads and analytics on top of the rising no of devices and OS out there
Digesting this data is not easy. After all what we want is answer, not data
Let me give you 1 example where data is used to derive Answers
He marked bullet holes corresponding to where each returning bomber had been shot.
The wings, nose, and tail were blackened with bullet holes, so these were the spots that needed more Armor. Or so we thought.
But a more analytical way is to understand what happen to the planes that did not come back?
That are actually hit in the AREA where there are no bullet holes in Abraham’s diagram.
So similarly in Digital Performance, we need to interprete the data from various sources to deliver a Optimise digital user experience
Metrics like User Action Response Time, Errors, User Behaviour and User environment are all like the bullet holes in the previous example where data are analysed together to get an answers – the Optimise Digital User Experience
And At Dynatrace we recommend 5 performance metric that business should look out for to optimise the user experience
fundamental that for all you website or application is responsive and available in your intended geographies across the different devices and platforms
As you collect the user data, all users, all transaction, you can map out the no. of Satisfied, Tolerating or Frustrated user across region and geographies
You should also understand the impact of different devices and OS on your applications.
Is your application accessible in different country or region?
Is your application optimized for the platform it’s being viewed on?
Why is all this important?
Eg. The recent launch of iphone 6S and iOS or window 10 updates. It is important to note if the majority of your users has done the upgrades and what impact is that having on your applications? If a big percentage of user is impacted, and conversion is dropping, you may need to update your application quickly
The ability to drill down on the frustrated or affected users helps you to prioritise and drill down to the root cause faster.
The entire user experience of the user is crucial, it is no good that your application is performing working 80% of the time only for it to fail during the last steps.
You may have encountered experiences like travel booking or booking of movie tickets but only to have the transaction failed in the last step. In fact, it could even be more frustrating.
We at Dynatrace have note that in the case where 6% of the step that have issues; there could be more then 50% abandonment.
However, with digital performance analytics if the booking site can call you back and say that, Hi Mr Jerry, we noticed your transactions have failed. How can I help you complete your transactions?
What business impact it can have, if this is done for:
Failed Check in to airlines for gold or platinum members
Failed ecommerce transaction worth more than $200
You may have encountered experiences like travel booking or booking of movie tickets but only to have the transaction failed in the last step. In fact, it could even be more frustrating.
We at Dynatrace have note that in the case where 6% of the step that have issues; there could be more then 50% abandonment.
However, with digital performance analytics if the booking site can call you back and say that, Hi Mr Jerry, we noticed your transactions have failed. How can I help you complete your transactions?
What business impact it can have, if this is done for:
Failed Check in to airlines for gold or platinum members
Failed ecommerce transaction worth more than $200
“latency” is the amount of time it takes for the host server to receive and process a request for a page object.
And as mentioned earlier in the slides, attention span of the consumers today is 3 to 8 secs and with the average website having more than 50 external content, it is crucial to optimise every component.
So a waterfall chart like this will help identify when components are causing the bottleneck
Website are getting more and more heavy and one of the most common culprit is images.
This is an example of a very poorly design website, with too many pages to load and too confusing.
DoubleClick is a subsidiary of Google which develops and provides Internet ad serving services.
DoubleClick is a subsidiary of Google which develops and provides Internet ad serving services.
Measuring third-party content can accurately determine whose domain is responsible for poor performance.
While we trust that most of the 3rd party provider does adhere to their SLA most of the time, but we need to manage them.
After all it is your website or business at stake, not the 3rd party provider’s
The proactive monitoring of these 3rd party providers will “save” your site as most outages started with performance degration over a period of time
Have a big launch coming up? Make sure you’re ready. Ensure that your website or application can handle the spike in traffic that is likely to happen on launch day
That might have been a pretty extreme case. But without data on Web load,
Your business may be impacted when it matters most to you.
IRAS – last weeks of tax filing
Education – accessing results and applying for new course
And when you just spend 30k on a advertising campaign to promote your services
Launch Readiness. Many businesses always test their feature and function but ignore performance. But note that Performance is usu the factor that given your app the “ratings” no point having a poor rated app and having to redesign the app again
Over time, new features gets added into you website and application.
Need to balance the features vs performance. Do house keeping and manage your most critical feature that give you 80% of your business