Naveen Dronavalli is the Manager of Application Development at Starbucks. He discussed Starbucks' journey in implementing the Dynatrace application performance monitoring (APM) solution to improve monitoring of their applications and reduce mean time to resolution for issues. Some key benefits realized included proactively identifying user logout, database performance, and logging issues. Starbucks has continued expanding use of Dynatrace and exploring its synthetic monitoring and AI capabilities to further support innovation.