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Troubleshooting
ASP.NET and IIS
Scalability Hotspots
Confidential, Dynatrace, LLC
Asad Ali
Director, Product Specialist
Dynatrace
Troubleshooting ASP.NET
and IIS Scalability Hotspots
• Real Use Cases
• IIS/ASP.net Metrics
• High Latency Application Example
• Synchronization Issues
• Sharepoint Example
Agenda
Real Use Cases
Confidential, Dynatrace LLC
Online Room Service
22% spent in IIS
Online Room Service
Tip: Elapsed Time tells us WHEN a
Method was executed!
Online Banking: Slow Balance Check
1.69m (=101s!) To
Check Balance!
87% spent in IIS
Time really spent in IIS
Tip: Elapsed Time tells us WHEN a
Method was executed!
Finding: Thread 32 in IIS waited 87s to
pass control to Thread 30 in ASP.NET
Tip: Thread# gives us insight on
Thread Queues / Switches
• Modules Installed
• IIS/ASP.net Metrics
Confidential, Dynatrace LLC
What To Look
IIS Modules
Confidential, Dynatrace LLC
IIS/ASP.net Metrics
Arrival Rate
• Rate at which requests are arriving in the queue
• Perfmon Counter: Http Service Request QueuesArrivalRate
• Should be >= W3WP_W3SVCRequests / sec
Confidential, Dynatrace LLC
IIS/ASP.net Metrics
MaxQueueItemAge
• Incoming requests are waiting at this long to be processed
• Perfmon Counter: Http Service Request
QueuesMaxQueueItemAge
Confidential, Dynatrace LLC
IIS/ASP.net Metrics
CLR ThreadPool Queue
• Requests are queued if all the CLR threads are busy
• Perfmon Counter: ASP.NET v4.0.30319/Requests Queued
• Symptom: ASP.net returns 503 Service Unavailable
Confidential, Dynatrace LLC
IIS/ASP.net Metrics
Number of Free DB Connections
• Number of free ADO.net connections available
• Perfmon Counter: .Net Data Provider for
SqlServer/NumberOfFreeConnections
• Alert: If value == 0
Confidential, Dynatrace LLC
ADO.Net Metrics
Number of Active DB Connections
•Number of Active ADO.net connections
•Perfmon Counter: .Net Data Provider for
SqlServer/NumberOfActiveConnections
Confidential, Dynatrace LLC
ADO.Net Metrics
High Latency Application
Example
Confidential, Dynatrace LLC
Too Many Queries
crash
Undersized Pools
Confidential, Dynatrace LLC
Online Banking: Slow Balance Check
1.69m (=101s!) To
Check Balance!
87% spent in IIS 600! SQL Executions
SQL Executions
Finding: EVERY SQL
statement is executed on
ITS OWN Connection!
Tip: Look at
“GetConnection”
Lesson Learned
ASP.NET Worker
Thread Pool Sizing!
DB Connection Pools
More Efficient SQL
SQL Executions
Finding: EVERY SQL
statement is executed on
ITS OWN Connection!
Tip: Look at
“GetConnection”
SQL Executions
Confidential, Dynatrace LLC
#1: Same SQL is executed 67! times
#2: NO PREPARATION
because everything
executed on new
Connection
• Idle vs. Busy Threads
• # SQLs / Request
• # GetConnection
Confidential, Dynatrace LLC
Tips To Apply
Synchronization
Issues
Confidential, Dynatrace LLC
Synchronization Issues
Confidential, Dynatrace LLC
Load vs. Memory vs Response Time vs. Threads
Confidential, Dynatrace LLC
Increasing Memory
Avg Response Time:
Increases over Time
Max Response Time
correlates with # Threads
Max Response Time
correlates with # Threads
Load: System can’t handle
constant load over time
# of Worker Threads
increase with constant load
Layer Breakdown:
Performance Problem is in
their own code (Sync Time)
96% Synchronization Time
Confidential, Dynatrace LLC
Monitor.Enter: By far biggest
performance contributor
Called from GetStatus and
_GetDebugStatus. Why also
from Debug method? Bug?
Excessive file attribute access second hotspot
Confidential, Dynatrace LLC
Can FileExist check
be cached to reduce
File Access?
File Access next hotspots
• # of Threads vs # Incoming
Requests
• Time Spent in Sync
• Time Spent in I/O
Confidential, Dynatrace LLC
Tips To Apply
Sharepoint Example
Confidential, Dynatrace LLC
Frustrated user report bad response times
Confidential, Dynatrace LLC
Frustrated User
Slow Page Load caused by Browser JS Time
Slow Page Load caused by Server-Side Processi
Really slow page
Confidential, Dynatrace LLC
6.8s to deliver Default.aspx page
Involved Web Parts
Most of the Time spent
In waiting
WebPart uses multiple parallel threads
Confidential, Dynatrace LLC
Async Threads are busy with I/O
First remote call is very slow
Confidential, Dynatrace LLC
Web Service call by ContentEditorWebPart
HttpWebRequests uses ServicePoint internally
First Web Serivce Requests takes 5.8s to return
Thread limit lets all other threads wait!
Confidential, Dynatrace LLC
We have 10 parallel calls in our background threads
The other background threads spend their time
“waiting” in the ServicePoint
Solution: Change Defaults
Confidential, Dynatrace LLC
• Review installed IIS modules
• Pay attention to IIS/ASP.net metrics
• Optimize thread synchronization
• Reduce I/O
• Analyze SQL statements
• Use DB Connection Pool Optimally
Confidential, Dynatrace LLC
Tips To Apply
Confidential, Dynatrace LLC
Free Trial: bit.ly/dttrial
Thank you!
Time for Q&A

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Troubleshooting ASP.NET and IIS Scalability Hotspots

Editor's Notes

  1. Looking from left to right, we see …..
  2. Got lot of complaints. High risk of losing customers. Always a bank around the corner.
  3. Looking from left to right, we see …..
  4. Http Service Request Queues\ArrivalRate" counter exceeds the"W3WP_W3SVC\Requests / sec" counter for the application pool's worker process over a period of time. This basically implies that more requests are coming into the system than are being processed, and this always eventually results in queueing.
  5. "Http Service Request Queues\MaxQueueItemAge" performance counter increasing. This means IIS is falling behind in request processing, so all incoming requests are waiting at least this long to begin getting processed.
  6. ASP.NET queues all incoming requests to the CLR threadpool. Behavior: If all CLR threads are busy, requests can queue up here up to the configuredprocessModel/requestQueueLimit. When there are more than this many total requests (executing + queued), ASP.NET returns 503 Service Unavailable. NOTE: Any async modules also re-post requests to the CLR threadpool, so requests can become “re-queued” again later in the request processing.
  7. In Classic mode, ASP.NET will queue all incoming requests to the per-application queue when there are not enough threads. Behavior: The threads available for request processing are determined by available threads in the CLR thread pool, minus the reserved threads set by the httpRuntime/minFreeThreads andhttpRuntime/minFreeLocalThreads attributes. NOTE: This queue has poor performance, and does not guarantee FIFO in application pools with multiple applications (because threads are shared between multiple apps, so a single app can starve the other applications of available threads).
  8. Add title – Tips to apply
  9. http://apmblog.compuware.com/2013/03/12/net-and-sharepoint-performance-dont-let-default-settings-ruin-your-end-user-experience/
  10. Add title – Tips to apply