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Design Lab: Reinventing the Nonprofit Work Ethnic

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Design Lab: Reinventing the Nonprofit Work Ethnic

  1. Guidestar  Annual  Learning  Conference:  Donor  Edge   Design  Lab   Healthy  and  Happy  Nonprofit:    Strategies  for  Impact  without  Burnout   Facilitator:    Beth  Kanter,  Trainer,  Speaker,  and  Author   Alliance  of  Nonprofit  Management  Conference  
  2. Beth  Kanter:    Master  Trainer,  Author,    Speaker  and  Blogger   @kanter  
  3. Design  Thinking   Behaviors   •   Engagement  with  people   •   Itera=on   •   Interdisciplinary  collabora=on   It  isn’t  …   •  Something  en=rely  new   •  A  one-­‐shot  deal   •  A  one-­‐size-­‐fits-­‐all  development  process   Reduces  overall  development  costs  and  mi=gates  the  risk   of  big    failure     •  Helps  organiza=ons  get  the  right  solu=on,  faster   •  Equips  you  to  tame  highly  complex  problems   •  Promotes  collabora=on  and  problem  solving   •  Provides  teams  a  framework  for  repeatable  innova=on   •  Helps  culture  change  
  4. •  Leave the room with some new ideas about how to integrate self- care into your nonprofit workplace •  Beth gets user research for her book Agenda OUTCOMES •   Interac=ve   •   Co-­‐Learning   •   Everyone  is  a  designer   FRAMING Design  Lab   Overview     Looking:    Interviews     Understanding:         Rose,  Bud,  Thorn   Affinity  Mapping   Problem  Defini=on     Break     Making   Round  Robin   Rapid  Prototyping     Presenta=ons     Reflec=on      
  5. Happy  Healthy  Nonprofit   Hard  Skills     Management   Financial  Systems   Strategic  Planning   Program  Plans   EvaluaFon   Sustainability     SoG  Skills     Pillars  of  Self-­‐Care   Culture  of  replenishment   Managing  technology  and   informa=on  overload   Effec=ve  team  work  habits   and  communica=on   Scaling  A  Healthy  and  Happy   Culture   Mindful  Leadership  
  6. •  How  might  we  encourage  nonprofit  leaders   and  people  who  work  for  nonprofits  that  a   healthier  way  of  working  leads  to  beWer   results?     •  How  might  we  encourage  self-­‐care  at  the   individual  and  organiza=onal  level  as  a   strategy  for  success  and  sustainability?   Problem  Statements  
  7. Looking   Careful investigation Curiosity Objectivity Empathy Engage all senses Looking/Listening Meaning
  8. Looking:    Ethnographic  Research   •  Helps  you  gain   informa=on  directly   •  Challenges  your   preconcep=ons   •  Deepens  your  empathy   for  others   •  Builds  credibility  with   stakeholders   Interviews   Fly  on  the  Wall   Contextual    Inquiry   Walk  A  Mile  Immersion  
  9. Looking:  Interviewing   Interview  #1:         Partner  B  ask  Partner  A  to  walk  you   through  their  typical  work  day  at  or  for   a  nonprofit.      Partner  B  listen  and  take   notes.    (5  minutes)       Switch  Roles  and  repeat  interviews  (5   minutes)               A   B  
  10. Looking:  Interviewing   Interview  #2:     Partner  B  ask  Partner  A  ask  what  they   observed  at  their  nonprofits  or  other   nonprofits  about  a]tudes  and   behaviors  related  to  self-­‐care  in  the   workplace?    Partner  A  listen  and  take   notes.      (5  minutes)     Switch  Roles  and  Repeat  Interviews  (5   minutes)       A   B  
  11. Understanding:  Individual  and  Group   Deep understanding Thoughtful Analysis Problem Framing
  12. •  What  types  of  self-­‐care  ac=vi=es   are  they  already  doing  or  have   observed?   •  What  is  a  challenge  to  self-­‐care   personally  and  organiza=onal   culture?   •  What  is  an  opportunity  for  self-­‐ care  individually  and  organiza=onal   culture?         Understanding:  Insights  from  Research   Group  Discussion   Take  Notes   Write  on  SFcky  Notes   (10  minutes)  
  13. 20-­‐30  Minutes   Group  Understanding:  Affinity  Clustering     •  Iden=fies  paWerns   •  Helps  to  iden=fy  issues  and   insights   •  Reveals  thema=c  paWerns   •  Builds  a  shared   understanding   •  Facilitator  Tips  
  14. Affinity  Cluster   Problem  Framing:    Brainstorm  Design  QuesFons   •  Helps  us  ask  right   ques=ons  for  idea=on   •  Challenges  our   assump=ons   •  Helps  us  see  different   perspec=ves   •  Invites  divergent  thinking   •  How  might  we  …   5  minutes   Need  a  Volunteer  
  15. Problem  Framing:  SFcky  Dot  VoFng   •  Vo=ng  –  best  design   ques=on   •  Each  person  get  2  red   dots     •  Pick  one  for  next  step   5  minutes  
  16. Break  
  17. Making:    IdeaFon   Generative Collaborative Idea Generation Lots of Ideas
  18. Round  Robin:    Group  Concept  IdeaFon   •  Some=mes  the  collec=ve  voice  of   several  speaks  more  powerfully  than  a   single  voice  alone.           •  Round  Robin  allows  for  the  genera=on   of  fresh  ideas  by  providing  a  format  for   group  authorship.   •  As  an  idea  is  passed  around  from  person   to  person,  it  can  grow  and  change  in   unexpected  ways  and  uncover  original   ideas   •  Par=cipants  inherit  and  build  up  on  each   other’s  ideas.   •  Even  if  idea  seems  crazy  or  impossible,  it   might  contain  the  seed  of  something   great   •  The  result  is  that  the  idea  is  bigger  than   one  person  could  imagine  on  their  own  
  19. INSERT  Statement   Round  Robin:    Group  Concept  IdeaFon   •  Write  down  the  design  brainstorm   ques=on   •  Write  down  an  unconven=onal   solu=on   •  Collect  worksheets  and  redistribute   worksheets   •  Write  down  all  the  reasons  why  the   solu=on  will  fail   •  Write  down  your  table  number  on   the  paper   •  Collect  worksheets  and  redistribute   •  Revise  the  solu=on   •  Collect  worksheets  and  pass  to  next   table   15  minutes  
  20. SEND  Your  Inner  CriFc  on  VacaFon  
  21. Exercise:    Yes,  You  Can  Draw!   .  
  22. CongratulaFons  You  Can  Draw!  You’re  A  Designer!  
  23. Making:  Prototyping   Explain concept to others Get feedback to iterate Helps people imagine it
  24. OpFon  1:  Concept  Poster   30  minutes  
  25. Be  CreaFve!  
  26. Debrief   •  Teams  will  get  3  minutes  to   debrief  
  27. Visualize  the  Vote:  Debrief  Ideas/PrioriFze   •  Vo=ng  –  best  overall   concept  and  best   details   •  Each  person  get  5  red   dots  and  1  green  dots   •  Debrief  
  28. Closure   •  Just  two  words  as  your  takeaway   •  Feedback  on  the  process   •  Group  photo  

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