Team Dynamics Legal Department Revised Version 06


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Team Dynamics Legal Department Revised Version 06

  1. 1. Team Dynamics Legal Department 16 th August 2006 Cyberview, Cyberjaya
  2. 2. Contents 1. Introduction 3. Communication Skills 4. Sharing 2. Appreciative Inquiry
  3. 3. AGENDA <ul><li>9.00am – 9.30 am Ground Rules, Agenda, Getting to know you </li></ul><ul><li>9.30 pm - 10.30 pm Appreciative Inquiry: Discovery Phase </li></ul><ul><li>Objective: Find Out Your Strength </li></ul><ul><li>10.30 pm - 10.45 pm Tea Break </li></ul><ul><li>10.45 pm - 11.15 pm Appreciative Inquiry: Dream Phase </li></ul><ul><li>Objective: Explore Your Vision </li></ul><ul><li>Movie: Manpower, MTV: Dream </li></ul><ul><li>11.15 pm - 11.45 pm Appreciative Inquiry: Design Phase </li></ul><ul><li>Objective: Choose Your Possibilities </li></ul><ul><li>Movie: Wildly Important Goals </li></ul><ul><li>11.45am – 12.15 am Appreciative Inquiry: Destiny </li></ul><ul><li>Objective: Plan Your Actions </li></ul><ul><li>12.15 am – 12.30 pm Sharing and Concluding & Fish Story </li></ul>
  4. 4. AGENDA <ul><li>12.30 pm – 1.30 pm Lunch </li></ul><ul><li>1.30pm – 2.30 pm &quot;Apprentice&quot; Episode 8 Session 5 </li></ul><ul><li>Objective: Provide Case Based Learning on </li></ul><ul><li>Communication </li></ul><ul><li>2.30 pm – 4.00 pm Communication Skills </li></ul><ul><li>(Focused Conversation Method) </li></ul><ul><ul><li>Objective: Learning different ways of Communication – assertive, styles, expression,  | body language, thought etc </li></ul></ul><ul><li>(Tea Break in between) </li></ul><ul><li>4.00pm - 4.30 pm Focus on Customer </li></ul><ul><li>Objective: Learn New Ways of Customer Service </li></ul><ul><li>Movie: “Sepet II” </li></ul><ul><li>4.30 am - 5.00 pm Sharing and Evaluation </li></ul><ul><li>Exodus by Maxim </li></ul>
  5. 5. Ground rules <ul><li>One person talk at a time </li></ul><ul><li>Keep confidences </li></ul><ul><li>Put your mobile phone on silence mode </li></ul><ul><li>No stupid questions </li></ul><ul><li>Forget About Your Title – Everyone is </li></ul><ul><li>important </li></ul><ul><li>Mistake is allowed </li></ul><ul><li>Willing to draw and share </li></ul>
  6. 6. 1. Introduction <ul><li>Tell us the word or phrase you like most </li></ul><ul><li>Share with us your favorite childhood photos </li></ul><ul><li>Tell us the story behind the object you bring today </li></ul><ul><li>Share with us your best movie </li></ul>
  7. 7. Facilitating The Conclusion Objects Word Photos Movie
  8. 8. APPRECIATIVE INQUIRY Strength Based Approach
  9. 9. Diagram Traditional Appreciative Inquiry Model
  10. 10. AI <ul><li>Appreciative Inquiry is a strength based methodology that looks at “What gives life”, “What works” </li></ul><ul><li>Appreciative means to value. Inquiry is the process of seeking to understand through asking questions </li></ul>
  11. 11. Comparison Comparison of Problem Solving verses Appreciative Inquiry Basic Assumption: An organization is a pace to develop our strength. Basic Assumption: An Organization is a problem to be solved Focuses on to the Future Focuses on the Past <ul><li>Appreciating and Valuing the Best of What Is </li></ul><ul><li>Envisioning “What Might Be” </li></ul><ul><li>Dialoguing “What Should Be” </li></ul><ul><li>Innovating “What Might Be </li></ul><ul><li>Identification of Problem </li></ul><ul><li>Analysis of Causes </li></ul><ul><li>Analysis of Possible solutions </li></ul><ul><li>Action Planning (Treatment) </li></ul>Appreciative Inquiry Problem Solving
  12. 12. Focus <ul><li>Individual achievement at work </li></ul><ul><li>Individual achievement in social life </li></ul><ul><li>Collaborative achievement in the department </li></ul>
  13. 13. Activities <ul><li>Draw and write your answer </li></ul><ul><ul><li>Marker Pen </li></ul></ul><ul><ul><li>Flipchart </li></ul></ul><ul><ul><li>Masking Tape </li></ul></ul><ul><ul><li>Creativity to draw </li></ul></ul>
  14. 14. Discovery Phase <ul><li>Topic: Personal Achievement </li></ul><ul><li>1.  In the past one year, what are you proud of, or feel “ most alive”, or feel accomplished? </li></ul><ul><li>- Why you feel that way? </li></ul><ul><li>- What contributed to those successes? </li></ul><ul><li>- What caused those things to work? </li></ul>
  15. 15. Discovery Phase <ul><li>2.Now think beyond your work in Pfizer and as a member of a greater community, what achievements, accomplishments, or activities are you proud of? </li></ul>
  16. 16. Discover Phase <ul><li>Topic: Collaborative Achievement </li></ul><ul><li>3. Share with us the collaboration effort that was a high point for you. </li></ul><ul><li>A time when you were involved with someone else in the department and together were able to achieve more than you originally imagined. </li></ul><ul><li>Show FISH STORY </li></ul>
  17. 17. Collaboration
  18. 18. Discover Phase <ul><li>4. Things about yourself at the beginning of the year and the person you are today. How have you changed? </li></ul>
  19. 19. Dream Phase <ul><li>With No Constraint, explore the new possibilities </li></ul><ul><li>Go beyond our boundaries </li></ul><ul><li>Maksim: Dream 2004 Olympic Theme Song “Dream” </li></ul><ul><li>What do you want to go beyond? </li></ul>
  20. 20. DREAM PHASE <ul><li>Topic: Personal Work </li></ul><ul><li>1. To make yourself even more effective in the future, what do you want to continue to do, do more of, do better, or do differently for yourself at work, if you have no constraint ? </li></ul><ul><li>Show “Manpower’s Working Life” </li></ul>
  21. 21. Video Manpower: Modern Work The future of work What about you? What are the challenge? What is contemporary work? What are we like? What inspired you?
  22. 23. Dream Phase <ul><li>Topic: Personal Social Life </li></ul><ul><li>2. To make yourself even more effective in the future, what do you want to continue to do, do more of, do better, or do differently for yourself at your social life, if you have no constraint ? </li></ul>
  23. 24. DREAM PHASE <ul><li>Topic: Dept Collaboration </li></ul><ul><li>3. What effort of collaboration you would </li></ul><ul><li>like the department to have, if you have no constraint ? </li></ul><ul><li>4.What projects you would like the department to have what need collaborative effort, if you have no constraint ? </li></ul>
  24. 25. Design Phase <ul><li>If you have one year plan, what actions you will want to do? </li></ul><ul><li>Consider the Objective and Strategic focus of the Company and Dept </li></ul><ul><li>Translate the actions to GOALS. </li></ul><ul><li>Show “Wildly Important Goals” </li></ul>
  25. 26. DESIGN PHASE <ul><li>Of all the items you have shared, listed and described above, which are the ones you are inspired to act on in near future? </li></ul><ul><li>Please share one in each category. </li></ul><ul><li>One in Working condition One in social condition </li></ul><ul><li>One in collaboration work </li></ul>
  26. 27. Assignment <ul><li>Choose your answer </li></ul><ul><li>Share with us your action plan </li></ul><ul><li>Draw </li></ul><ul><li>Share with the group </li></ul>
  27. 28. Delivery Phase <ul><li>Chart out an action plan with actions and deadline. Regular check on your progress. Share it with your colleague. Have regular meeting (provide learning and growth opportunities) </li></ul><ul><li>Team – Action Plans – Timeline </li></ul>
  28. 29. Communication Provide Case Based Learning on Communication APPRENTICE
  29. 30. Communication: Challenging
  30. 31. Dialogue Model
  31. 32. Clues <ul><li>When first hearing of a problem, assumes that those involved need a good kick in the pants. </li></ul><ul><li>(Work on Me First) </li></ul><ul><li>¨ Expresses complex ideas in ways that are clear and unambiguous (Mutual Meaning) </li></ul><ul><li>SIMPLE/ PATIENT/ COMMUNICATION STYLE </li></ul><ul><li>¨ When someone says something that seems illogical, rather than jumping in with a correction, </li></ul><ul><li>asks clarifying questions. (Mutual Respect) (refer to APPENDIX) </li></ul>
  32. 33. Clues <ul><li>individuals identify common objectives to build Mutual Purpose as they </li></ul><ul><li>recognize the individual worth, diversity, and differences of others, which leads to Mutual Respect . </li></ul>
  33. 34. 2. Communication Style Watch “Apprentice” Episode 8, “A Slice of Heaven,” was all about creating buzz around 7-Eleven's new sandwich, the “P'EatZZa
  34. 35. Candidates - 1 Lee Sean Charmaine Allie Andrea Tarek                     
  35. 36. Candidates - 2 Brent Bryce Dan Jose Lenny Leslie                     
  36. 37. Candidates - 3 Michael Roxanne Stacy Summer Tammy Theresa                     
  37. 38. Clues <ul><li>Communication Style – Kinetic/Auditory/Visual </li></ul><ul><li>Body Language </li></ul><ul><li>Facial Expression </li></ul><ul><li>Tone of Voice </li></ul><ul><li>Clarity of Thought </li></ul><ul><li>Diplomatic </li></ul><ul><li>Receiving Feedback </li></ul><ul><li>Giving Feedback </li></ul>
  38. 39. Pen Down Your Though <ul><li>Write Down Your Thought while watching the movie </li></ul><ul><li>40 Minutes </li></ul>
  39. 40. Focused Conversation Method   &quot;What do you think we should do Bring the conversation to a close, eliciting resolution and enabling the group to make a decision about the future Decisional   &quot;What new insight did you get from this?&quot; Draw out meaning, values, significance, implications Interpretive   &quot;What was your gut level reaction?&quot; Evoke immediate personal reactions, internal responses, sometimes emotions or feelings, hidden images, and associations with the facts Reflective &quot;What did you actually see, hear or read?&quot; Begin with data, facts, external reality Objective Example Purpose Type of question
  40. 41. 1/ Objective Questions <ul><li>What images from the video are still with you? </li></ul><ul><li>What words of phrases caught your attention? </li></ul><ul><li>What colours did you see in the video? What sound? </li></ul><ul><li>What scenes are real grabbers? </li></ul><ul><li>Which characters interest you most? </li></ul>
  41. 42. Cont. <ul><li>Who is negative minded? Why? </li></ul><ul><li>Where? How did it influence the group? </li></ul><ul><li>What about the positive minded? </li></ul><ul><li>How good is their feedback? Giving and receiving? </li></ul><ul><li>Who communicate in clarity? How? </li></ul><ul><li>Who has the best listening skills? </li></ul>
  42. 43. 2/ Reflective Questions <ul><li>Where did the video intrigue you most? </li></ul><ul><li>Where did you get pulled in? (in terms of communication) </li></ul><ul><li>Who has the best body language? Why? </li></ul><ul><li>Who has the most animated expression? </li></ul><ul><li>Who has the most persuasive communication? </li></ul>
  43. 44. 3/ Interpretive Questions <ul><li>What were some of the key points learn? </li></ul><ul><li>What came through to you as very important? </li></ul><ul><li>What did you learn you didn’t know before? </li></ul>
  44. 45. 4/ D ecisional Questions <ul><li>How, specific, did you find the session helpful? </li></ul><ul><li>Which communication skills you want to practice? </li></ul>
  45. 46. Definition <ul><li>Dialogue as the free flow of clear meaning toward a Mutual Purpose accomplished in </li></ul><ul><li>an atmosphere of Mutual Respect. </li></ul>
  46. 47. Dialogue Model
  47. 48. Focus on Customer <ul><li>SEPET </li></ul><ul><li>Cinta antara Ah Loong, 19 tahun and Orked, 16 tahun. </li></ul><ul><li>Cari persamaan antara pertemuan mereka pertama kali dengan perkhidmatan pelanggan </li></ul>
  48. 49. 7. Summary
  49. 50. Sharing Interesting Action Plan Team Work: Maksim Exodus