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 Paul B.Thornton
Leadership Style
• The approach leaders
use to communicate
with, direct, engage,
empower, and
motivate their
associates.
Daniel Goleman
• Six
Leadership
Styles
Leadership Grid
–Five
Leadership
Styles
Situational Leadership Theory
•Four
Leadership
Styles
Leadership Styles
Directing Discussing Delegating
•The leader tells people what
changes are needed
What How When
Give them a road map
Leader
One way Communications
• Issues with the Directing Style…
1. Too direct or not direct enough
1. Too direct or not direct
enough
2. Too many or missing details
• Don’t bury you big idea with too many details
Missing Details
To: All members of staff--
There will be one free drink per
person at this year’s summer party.
Also, please bring you own cup.
Regards, Management
1. Too direct or not direct enough
2. Too many or missing details
3. Communication breakdowns
Small Group Discussion
What is the biggest cause of communication breakdowns?
• Confusing message
• Missing details
• Jargon
• Distractions
• Person isn’t listening
• Your hard-working and generally efficient
administrative assistant, Sue, has recently
been bringing in resumes and cover letters to
type for her unemployed husband. He has
been out of work for six weeks. This has
caused her regular work to be a bit
backlogged.
You (her manager) want this to stop. Using
the Directing Style explain what you would
say?
•Ask Questions
What How When
Communication Patterns
T
T
• Issues with the Discussing Style…
1. Too much or too little discussion
1. Too much or too little discussion
2. An in-group and an out-group is created
33
In-group
X
X
X
X
X
X
X
X
Out-group
1. Too much or too little discussion
2. An in-group and an out-group is created
3. Only focus on hard data
Hard Data Soft Data
1. Too much or too little discussion
2. An in-group and an out-group is created
3. Only focus on hard data
4. Groupthink
Groupthink
Do we
agree? Yes
Yup Agree
Yes I Agree
Bad
idea
We’re
doomed
No
• Your hard-working and generally efficient
administrative assistant, Sue, has recently
been bringing in resumes and cover letters to
type for her unemployed husband. He has
been out of work for six weeks. This has
caused her regular work to be a bit
backlogged.
You (her manager) want this to stop. Using
the Discussing Style explain what you would
say?
Take care of this…
• Delegating
…I want you to research the problem
and identify several recommendations
by this Friday.
• Issues with the Delegating Style…
1. Too much or too little delegation
Too Much Too Little
1. Too much or too little delegation
2. Delegate--then jump back in
1. Too much or too little delegation
2. Delegate--then jump back in
3. The task is unrealistic
Like throwing a non-swimmer in the pool
• Your hard-working and generally efficient
administrative assistant, Sue, has recently
been bringing in resumes and cover letters to
type for her unemployed husband. He has
been out of work for six weeks. This has
caused her regular work to be a bit
backlogged.
You (her manager) want this to stop. Using
the Delegating Style explain what you would
say?
•Summary of
Leadership Styles
3-D LeadershipModel
Tell Ask Empower
DIRECT
DISCUSS
DELEGATE
Show
Tell Ask Empower
DIRECT
DISCUSS
DELEGATE
Affirm
3-D Leadership Model
Facilitate
Leadership Styles
Direct—Educate
Discuss—Engage
Delegate—Empower
When should you
use each style?
Directing Style
•Time constraint
•Inexperienced employee
•The task must be done a particular way
Discussing Style
•Time is available
•Opportunity to influence goals and plans
•Employee have experience, confidence, and
ideas related to the task
Delegating Style
•Employee has the experience, skills, and
motivation to do the task
the Appropriate Leadership Style…
•Gets the task done
•Engages and motivates the employee
•Helps the employee learn and develop
Summary
Directing Discussing Delegating
• Use a style that fits the needs of the situation!
PERSONAL DEVELOPMENT PLAN
 Identify one leadership style you
want to improve. List one action you
will take to become more proficient
in using that style.
Paul B. Thornton
His latest e-books include:
 Leadership-Perfecting Your Approach and Style-($1.99) Amazon
Kindle.
 Leadership Case Studies-($4.99) Amazon Kindle. (available May1)
• He has produced 28 short YouTube videos on various management and
leadership topics.
• He can be contacted at pthornton@stcc.edu.

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What is your Leadership Style

Editor's Notes

  1. Can you remember when you began learning how to ride a bike? Goal setting Decision Making
  2. Clarify problems before giving solutions or explanations. If you don’t, you’ll end up solving the wrong problem. And I found that the most effective form of mentorship was that I would be blunt when I had to be blunt, but the tome was one of encouragement. Give short answers and ask if you answered their question. You can always say more but you can never take back.
  3. Pretty cheap company.
  4. My neighbor’s 17 year old son said to his mother – “How can I make some money?” His mother said, “Weed all of the flower beds around the house.”   Is that enough direction?   He dug up 3 plants his mother had planted a week earlier. Two of the plants had a wooden stick supporting the plant.
  5. Clarify problems before giving solutions or explanations. If you don’t, you’ll end up solving the wrong problem. And I found that the most effective form of mentorship was that I would be blunt when I had to be blunt, but the tome was one of encouragement. Give short answers and ask if you answered their question. You can always say more but you can never take back.
  6. “The important and difficult job is never to find the right answers, it is to find the right question.” Peter Drucker The Practice of Management,1954 Someone once said the 4 most important words in any organization---What do you think? Goal setting Making Decisions
  7. Questions force people to participate
  8. Productive discussions start with great questions.
  9. Productive discussions start with great questions.
  10. Productive discussions start with great questions.
  11. When individuals coach themselves, they take responsibility for their own personal growth.
  12. “It’s easier to do it myself.” “If you want something done right, you’ve got to do it yourself.” Things may get worse before they get better
  13. Can’t let go.
  14. “It’s easier to do it myself.” “If you want something done right, you’ve got to do it yourself.”
  15. “It’s easier to do it myself.” “If you want something done right, you’ve got to do it yourself.”
  16. Managers span of control has increased from 7 to 17. which leads to a sink or swim type of delegation.