SlideShare a Scribd company logo
He is a software projects manager working at a
traditional institution.
This is Jerry.
Say:
Think:
Feel:Do:
He is a software projects manager
working at a traditional institution.
This is Jerry.
Say:
New graduates
are only hired for
internship pro-
grams.
Students who has
no working experi-
ence are unlikely to
be hired for this
organization. Has never inter-
viewed new graduate
for regular position
based on resume with
no work experience.“If the resume shows
no work experience
or no enough experi-
ence we are looking
for. we easily dis-
miss them”
internship provides an
avenue to prove them-
selves and gain work
experience but still
doesn’t substitute real
life work experience.
we are looking for
someone with expe-
rience so we don’t
have to train. too
time consuming.
students are not pre-
pared for interview.
does not know the
position they applied
for or what they will
be doing.
resumes are filtered
by the HR before
getting to the hiring
manager.
He is a software projects manager
working at a traditional institution.
This is Jerry.
Do:
a good interviewer
takes time to answer
in detail, whiteboard
process, shows good
thinking skill.
asking questions and
taking notes. shows
they are engaged
research before inter-
view. asking HR about
detailed information
that may not be public
on the web. ie what the
project entails.
bring samples of work
to interview to support
their ability.
discourage No or Yes
answers
He is a software projects manager
working at a traditional institution.
This is Jerry.
Think:
Students are not taught
real life working experi-
ences in school.
school is structured so
students only aim to get
A in class.
how many summer
internship programs
are available? and
how many students
actually apply.
does students know
how to interview, what
can makes their
resume stand out in a
pile of thousands.
does student under-
stand team work,
communication
among groups?
do students know
what they want to do
after graduation?
taught career
research?
does students under-
stand a project is not
finished at the end of
the semester. design
project for maintain-
able, supportable,
adaptable.
what can students do
so companies would
consider them for full
time employee?
He is a software projects manager
working at a traditional institution.
This is Jerry.
Feel:
how does a student
feel after a project is
finished in schoool?
vs how a profes-
sional feel after a
project is launched?
employers want to
find candidates who
knows what they
want to do in 5
years. can manage
their expectations.
employers looking for
people who are
focused.
most students does
not know what they
want to do after
graduation.
students willing to take
any job offered.
PROBLEM STATEMENT:
The stakeholder needs a easier way to find new hires for his
teams and be able to bring new younger minds to the organiza-
tion because the traditional institude needs to be able to change
and grow.
INSIGHT:
It is evident from the stakeholder’s point of view
- students are not prepared for real life work environment.
- students needs work experience before they can be hired for full
time.
- schools and teachers are not teaching what students actually
need to know before sending them out.
- based on his own experiences as a new graduate job searching,
he can still see students today suffereing from the same mistakes.

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Week2 empathy copy

  • 1. He is a software projects manager working at a traditional institution. This is Jerry. Say: Think: Feel:Do:
  • 2. He is a software projects manager working at a traditional institution. This is Jerry. Say: New graduates are only hired for internship pro- grams. Students who has no working experi- ence are unlikely to be hired for this organization. Has never inter- viewed new graduate for regular position based on resume with no work experience.“If the resume shows no work experience or no enough experi- ence we are looking for. we easily dis- miss them” internship provides an avenue to prove them- selves and gain work experience but still doesn’t substitute real life work experience. we are looking for someone with expe- rience so we don’t have to train. too time consuming. students are not pre- pared for interview. does not know the position they applied for or what they will be doing. resumes are filtered by the HR before getting to the hiring manager.
  • 3. He is a software projects manager working at a traditional institution. This is Jerry. Do: a good interviewer takes time to answer in detail, whiteboard process, shows good thinking skill. asking questions and taking notes. shows they are engaged research before inter- view. asking HR about detailed information that may not be public on the web. ie what the project entails. bring samples of work to interview to support their ability. discourage No or Yes answers
  • 4. He is a software projects manager working at a traditional institution. This is Jerry. Think: Students are not taught real life working experi- ences in school. school is structured so students only aim to get A in class. how many summer internship programs are available? and how many students actually apply. does students know how to interview, what can makes their resume stand out in a pile of thousands. does student under- stand team work, communication among groups? do students know what they want to do after graduation? taught career research? does students under- stand a project is not finished at the end of the semester. design project for maintain- able, supportable, adaptable. what can students do so companies would consider them for full time employee?
  • 5. He is a software projects manager working at a traditional institution. This is Jerry. Feel: how does a student feel after a project is finished in schoool? vs how a profes- sional feel after a project is launched? employers want to find candidates who knows what they want to do in 5 years. can manage their expectations. employers looking for people who are focused. most students does not know what they want to do after graduation. students willing to take any job offered.
  • 6. PROBLEM STATEMENT: The stakeholder needs a easier way to find new hires for his teams and be able to bring new younger minds to the organiza- tion because the traditional institude needs to be able to change and grow. INSIGHT: It is evident from the stakeholder’s point of view - students are not prepared for real life work environment. - students needs work experience before they can be hired for full time. - schools and teachers are not teaching what students actually need to know before sending them out. - based on his own experiences as a new graduate job searching, he can still see students today suffereing from the same mistakes.