The document discusses how unifying communications through mobile solutions can increase productivity and efficiency for businesses. It explains how mobility allows employees to stay connected anywhere, anytime, and improves responsiveness. The document also outlines key features of a mobile unified communications solution like managing multiple devices and numbers, accessing voicemail and directories remotely, and maintaining presence status.

1. Mobile Unified Communications
Extending communications to empower mobile users
It’s no surprise that unifying your business communications helps remove the barriers between voice, email, conferencing,
and instant messaging which allows employees to connect, communicate and collaborate in a manner that increases business
efficiency. Industry studies have proven that by unifying your business communications companies can:
• Increase employee productivity by up to two hours a day through timely communications
• Reduce operational expenses
• Provide superior customer service and satisfaction
Mobility is yet another integral factor to unify your
communications. Quickly becoming the rule rather than
the exception, a mobile workforce helps keep your business
competitive by staying connected to both current and
potential customers. A mobile communication solution enables
employees to connect anywhere, anytime, on multiple devices
and improves productivity and responsiveness for both mobile
employees and their tethered colleagues. It lets the desktop bound
coworker retrieve decisions faster and be more effective
in support of mobile executives and customer-facing sales and
support professionals.
The small and midsized business appetite for mobility is
driving continued adoption of smartphones as the preferred
equipment for mobile professionals. With roughly thirty-one
percent of SMB employees working remotely at least a portion
of their time, business continuity and access to vital business
applications, including communications, must be seamless as
if they are in the office. Clearly defining your company’s mobile
needs is the first step in evaluating what type of mobile solution
works best for both your employees and your IT resources.

2. Defining your mobile needs
Today’s fast paced global economy doesn’t wait for you to be at your office to conduct
business, and with mobility costs increasing roughly twenty percent each year, blindly throwing
money at road-warriors or teleworker’s mobile phone bills is costly and inefficient. Can you or
your employees relate to the following mobile discussion points?
Key Features Include: • Multiple numbers, multiple devices
Executives and employees alike are all too familiar with the situation of missing phone
• Location options to
calls from customers or colleagues due to managing multiple types of communica-
direct inbound calls
tions. Whether they are managing two or three separate phone numbers with their own
• Control live calls or voicemail boxes, vital communications can end up in unmanaged accounts effecting
transfer to desk or cell
customer service and ultimately the company’s bottom line.
phone
• Voice over Wi-Fi calling • Corporate versus personal devices
• Visual voicemail The clear delineation between personal devices and those approved for corporate use
• Secure chat with continues to blur as work becomes an activity rather than a location. Employees want
colleagues the flexibility to use devices bridging both work and personal activities. With increased
influence over corporate mobility strategy, employees expect a seamless experience
• Real-time presence
between their personal and professional mobile environments.
capabilities
• Access your company • IT Complexity
directory Staying current with rapidly changing mobile devices, their operating systems and
services only compounds the complexity of managing a mobile platform in-house.
• Virtual conference
Alike, layering on additional projects (like managing an in-house mobile platform) to an
rooms
already strained IT resource may not produce the desired results your company and
employees need.
Contact Center
Features Include:
• Monitor agents &
staff activity “As an IT manager, I’m constantly working with our employees to ensure access to
• Record calls on the fly critical business applications are available anytime, anywhere, yet operate within
our corporate policy to insure compatibility and security. With Fonality HUD Mobile,
• Log in and out of
employees are able to use their own personal devices and the company can actually
queues
save money through voice over WiFi calling.”
• Barge, monitor, - SMB, IT Manager
whisper agent calls

3. Unified Mobile Worker
Available to download in both the Apple and Android app stores, this simple to operate
application was built to mirror the user experience of Fonality HUD Desktop client. Inclusive
of all Fonality communication solutions, the Fonality HUD Desktop client merges your phones,
desktop, and business applications into a single unified, easy-to-use interface and offers
unique features including,drag and drop call management, employee presence, and secure
chat that can be integrated with Google contacts. The paralleled mobile client for your
smartphone creates a unified mobile worker that has access to the same telephony
features and functionality (including contact center features) regardless of location.
Unified mobile workers benefit from:
• One number access regardless of device or location
• Find me/follow me instead of leave message wait for callback
• Accelerated workflow and business processes
• Company directories and Fortune 500 telephony features
• One consolidated voicemail box - no more checking mobile-mail and office-mail
• Real-time employee presence
• Visual call status and call duration for each employee
With employee mobility becoming the rule rather than the exception, it is important to address
this transition with a clear and flexible business strategy. Fonality HUD Mobile enables you to
stay fully informed and connected no matter where you are, making your business truly unified.
Visit fonality.com to learn more about how your business can benefit from a stress free,
cloud- based mobile solution.
Fonality is North America’s fastest growing business communications company and the only
provider of cloud-based, open source VoIP phone and Unified Communications solutions for
small and mid-sized businesses. With a unique software model approach, Fonality provides
all the features of legacy providers without the cost or complexity. Founded in 2004, Fonality
has delivered more than two billion phone calls across the cloud while enabling more than one
million users of open-standards based communications software. Investors include Draper
Fisher Jurveston, Intel Capital and Azure Capital Partners.
Follow Fonality
Visit fonality.com for more information or call 877-FONALITY.