The document discusses Vertical's Wave IP unified communications solution for healthcare organizations. It describes how Wave IP can improve patient satisfaction and care by enabling stronger patient communications and cross-discipline collaboration through features like secure messaging, call routing, presence management and mobility. Wave IP provides a flexible platform that can scale from small single-practitioner offices to larger medical facilities and supports applications that address communication and collaboration needs.
UNIVERGE BLUE ENGAGE - Answering the Call: Are Your Healthcare Communications...InteractiveNEC
As many healthcare providers are quickly reconfiguring their #communications to address the new normal, three factors have emerged as requirements for success. Fortunately, it’s possible to realize all three in as little as 72 hours, with a ‘remote-enabled’ #contactcenter practice. Read this document to learn the three must-have factors for #healthcarecommunications and how UNIVERGE BLUE ENGAGE Contact Center #CCaaS can help support healthcare organizations. #CloudCommunications #CloudContactCenter
Look for a dynamic, dedicated individual? Then, look NO further! I also poses over 8 years Cerner I.S. experience and am looking for that great fit at a long-term opportunity.
UNIVERGE BLUE ENGAGE - Answering the Call: Are Your Healthcare Communications...InteractiveNEC
As many healthcare providers are quickly reconfiguring their #communications to address the new normal, three factors have emerged as requirements for success. Fortunately, it’s possible to realize all three in as little as 72 hours, with a ‘remote-enabled’ #contactcenter practice. Read this document to learn the three must-have factors for #healthcarecommunications and how UNIVERGE BLUE ENGAGE Contact Center #CCaaS can help support healthcare organizations. #CloudCommunications #CloudContactCenter
Look for a dynamic, dedicated individual? Then, look NO further! I also poses over 8 years Cerner I.S. experience and am looking for that great fit at a long-term opportunity.
Move Up to the Cloud or Stay Where You Are? 6 things to consider when reviewi...InteractiveNEC
There are many reasons you might be looking at upgrading your Contact Center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking some key features that would improve your customer experience. It could be that your needs have changed, and you need more flexibility, or the ability to scale up or down with demand.
Learn more about UNIVERGE BLUE ENGAGE today on our website https://www.univergeblue.com/cloud-services/engage.
DB Healthcare IT specializes in healthcare information technology consulting services, solutions and staff augmentation services to commercial and government healthcare organizations and healthcare consulting practices.
Samsung Zero Clients Unlock Efficiencies for Physicians and Accelerate Electr...Samsung Business USA
Olympic Medical Center (OMC) in Port Angeles, Wash., had been building a virtual environment to support faster electronic health record (EHR) adoption by its physicians. The program’s success depended on the ability of the virtual solution to make the physician’s job easier and more productive, while maintaining patient data security. The existing program utilizing tablets suffered a setback, however, when challenges integrating key applications such as physician dictation software led to an inefficient workflow, loss of productivity and higher costs. Learn how Samsung zero client displays helped unlock efficiencies for physicians and accelerate electronic health record adoption.
Using the Tablet device, field force can do the detail the brands to HCP. You can get the following benefits.
Real Time Data: SAN eForce already captures traditional data elements with standard and custom fields. Now, by using eDetailing feature from SAN eForce application, the companies can now access in-clinic data. This data is real and authentic information at the point of promotion.
Quick and Agile: Modern way to communicate your products, receives feedback and metrics, re-deploy strategies and even lower your costs. Those promotional and detailing experiments are not so much expensive now-a-days..!
Power of Digital Media: Tablets can be used for presentation of a truly interactive content that can be customized to the needs of each meeting. Also, the content can be pushed and quickly changed before any meeting.
Walk the Talk: Marketing strategy, taking place in boardrooms gets diluted by the time it reaches sales representative working in the field. eDetailing helps in streamlining the communication to the client as well as helps in monitoring how well the strategy is being implemented at field level. (In Pharmaceuticals, mapping Doctor Specialty to product’s therapeutic class)
Call Effectiveness: Offers a unique opportunity to the representative, to obtain better results and communicate his products in the most efficient way.
Insights: Get better understanding of the campaign results by accessing live analytics and reports from the field.
Actionable Alerts: With custom report writing tool and dashboard analytics, adjust marketing strategies and redeploy promotional material.
Domain Independent: Product promotion by a Sales Team is common across many domains, other than Pharmaceuticals. Applications for various such domains can be quickly configured and Rolled-out
1Call HIMSS 2010 - Hospital Call Center, Attendant Console for Operator Serv...AMTELCO
1Call's theater presentation from the HIMSS Conference held in Atlanta, GA March 1-5, 2010. 1Call is the leader in developing Call Center, Attendant Console, On-Call Scheduling and Notification Systems for Hospitals and Healthcare organizations. For additional information visit http://www.1call.com
1Call designs and implements call center, smart PC based PBX console, paging and communications systems in hospitals, clinics and other healthcare organizations.
Manage Your Practice With Less Work
Focus on your practice growth with CapMinds’ OpenEMR services
It’s already easy to use. But we’re still here to help you!
2. Cut down your cost & increase your practice efficacy with the most revolutionary system
OR
Cut down your cost within a short span
Increase your practice efficacy while providing quality care
Attract new potential patients with seamless care provision
Retain loyalty with all-time productivity
Accelerate your growth expansion breaking technical boundaries
First paragraph:
“Open up your practice to our professional expertise”
Empower yourself with the best open-source EMR service package now. We ease your 3M’s -Managing, Monitoring, and Maintaining practice acceleration with CapMinds OpenEMR services.
Empower your practice within a single window of excellence! Grasp the world’s leading, cost-effective, and profitable OpenEHR & Practice Management system to get a rather astonishing clinical experience!
Modern User Interface: Custom commercial EHR will be developed using world-class modern UI and feature-rich modules to fit the modern healthcare requirement
OpenEMR Customization: Certified code contributor for around 10 years having expertise in OpenEMR customization A-Z, including legacy transformation, cloud migration, and more
Production support: Our production support team makes sure your EMR is up & running 24/7. Constantly fixes any bugs, provides training & monitors the EMR infrastructure
OpenEMR Training: Our implementation team will take your EMR to live in just 30 days or less. Our training enables your team to transit trouble-free.
Compliance: We help to achieve health & local government compliance requirements including HIPAA, ONC, HITECH, Meaningful Use, MACRA, MIPS, APM, and more
Billing & Report enhancement: Proficient in enhancing the RCM module with claim primary & secondary status, and clinical status. We also boost financial reports as per your needs
Speciality enhancement: Specialty modules can be built with exceptional standards. Behavioral Health, Psychology, Physiotherapy, OBGyn, Radiology, Pathology, and so on
Third-party integrations: Clearinghouse, EHR, laboratory, e-prescription (eRX), patient portal, REST APIs, FHIR, Google workspace(google chat, google talk), healthcare wearables
Payment & communication: Expert in integrating most payment gateways including Stripe, Square, & PayPal. Also communication gateways like RingCentral, Zoom, and Twilio
Cloud & security: Enterprise Security (2FA, SSO), Cloud Services, Virtualization Services, Database, and Data Service
Expand your practice efficiency with OpenEMR
1. Free to use: Why look for expensive systems when you could have a free, open-sourced, user-friendly, and highly flexible solution?
2. Highly customizable: Small, medium-sized, or non-profit organizations- you are in for a treat with all the exclusive customizations
3. Fully complaint: Experiencing true compliance isn’t just a talk anymore. Get covered with
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Evaluating a Voice Over Internet Protocol (VOIP) phone system for dental office phone service can be daunting. With the latest advancements in communication technology, you're likely discovering terms and features you've never heard of before.
Evaluating a Voice Over Internet Protocol (VOIP) phone system for dental office phone service can be daunting. With the latest advancements in communication technology, you're likely discovering terms and features you've never heard of before.
Imagine the patient record room: overflowing with charts and records : new and old, archived and current. Nightmare for Physicians, Doctors, Office Managers, Audit and Compliance Officers, Director of Records to cut through the paper and get down to business.
Move Up to the Cloud or Stay Where You Are? 6 things to consider when reviewi...InteractiveNEC
There are many reasons you might be looking at upgrading your Contact Center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking some key features that would improve your customer experience. It could be that your needs have changed, and you need more flexibility, or the ability to scale up or down with demand.
Learn more about UNIVERGE BLUE ENGAGE today on our website https://www.univergeblue.com/cloud-services/engage.
DB Healthcare IT specializes in healthcare information technology consulting services, solutions and staff augmentation services to commercial and government healthcare organizations and healthcare consulting practices.
Samsung Zero Clients Unlock Efficiencies for Physicians and Accelerate Electr...Samsung Business USA
Olympic Medical Center (OMC) in Port Angeles, Wash., had been building a virtual environment to support faster electronic health record (EHR) adoption by its physicians. The program’s success depended on the ability of the virtual solution to make the physician’s job easier and more productive, while maintaining patient data security. The existing program utilizing tablets suffered a setback, however, when challenges integrating key applications such as physician dictation software led to an inefficient workflow, loss of productivity and higher costs. Learn how Samsung zero client displays helped unlock efficiencies for physicians and accelerate electronic health record adoption.
Using the Tablet device, field force can do the detail the brands to HCP. You can get the following benefits.
Real Time Data: SAN eForce already captures traditional data elements with standard and custom fields. Now, by using eDetailing feature from SAN eForce application, the companies can now access in-clinic data. This data is real and authentic information at the point of promotion.
Quick and Agile: Modern way to communicate your products, receives feedback and metrics, re-deploy strategies and even lower your costs. Those promotional and detailing experiments are not so much expensive now-a-days..!
Power of Digital Media: Tablets can be used for presentation of a truly interactive content that can be customized to the needs of each meeting. Also, the content can be pushed and quickly changed before any meeting.
Walk the Talk: Marketing strategy, taking place in boardrooms gets diluted by the time it reaches sales representative working in the field. eDetailing helps in streamlining the communication to the client as well as helps in monitoring how well the strategy is being implemented at field level. (In Pharmaceuticals, mapping Doctor Specialty to product’s therapeutic class)
Call Effectiveness: Offers a unique opportunity to the representative, to obtain better results and communicate his products in the most efficient way.
Insights: Get better understanding of the campaign results by accessing live analytics and reports from the field.
Actionable Alerts: With custom report writing tool and dashboard analytics, adjust marketing strategies and redeploy promotional material.
Domain Independent: Product promotion by a Sales Team is common across many domains, other than Pharmaceuticals. Applications for various such domains can be quickly configured and Rolled-out
1Call HIMSS 2010 - Hospital Call Center, Attendant Console for Operator Serv...AMTELCO
1Call's theater presentation from the HIMSS Conference held in Atlanta, GA March 1-5, 2010. 1Call is the leader in developing Call Center, Attendant Console, On-Call Scheduling and Notification Systems for Hospitals and Healthcare organizations. For additional information visit http://www.1call.com
1Call designs and implements call center, smart PC based PBX console, paging and communications systems in hospitals, clinics and other healthcare organizations.
Manage Your Practice With Less Work
Focus on your practice growth with CapMinds’ OpenEMR services
It’s already easy to use. But we’re still here to help you!
2. Cut down your cost & increase your practice efficacy with the most revolutionary system
OR
Cut down your cost within a short span
Increase your practice efficacy while providing quality care
Attract new potential patients with seamless care provision
Retain loyalty with all-time productivity
Accelerate your growth expansion breaking technical boundaries
First paragraph:
“Open up your practice to our professional expertise”
Empower yourself with the best open-source EMR service package now. We ease your 3M’s -Managing, Monitoring, and Maintaining practice acceleration with CapMinds OpenEMR services.
Empower your practice within a single window of excellence! Grasp the world’s leading, cost-effective, and profitable OpenEHR & Practice Management system to get a rather astonishing clinical experience!
Modern User Interface: Custom commercial EHR will be developed using world-class modern UI and feature-rich modules to fit the modern healthcare requirement
OpenEMR Customization: Certified code contributor for around 10 years having expertise in OpenEMR customization A-Z, including legacy transformation, cloud migration, and more
Production support: Our production support team makes sure your EMR is up & running 24/7. Constantly fixes any bugs, provides training & monitors the EMR infrastructure
OpenEMR Training: Our implementation team will take your EMR to live in just 30 days or less. Our training enables your team to transit trouble-free.
Compliance: We help to achieve health & local government compliance requirements including HIPAA, ONC, HITECH, Meaningful Use, MACRA, MIPS, APM, and more
Billing & Report enhancement: Proficient in enhancing the RCM module with claim primary & secondary status, and clinical status. We also boost financial reports as per your needs
Speciality enhancement: Specialty modules can be built with exceptional standards. Behavioral Health, Psychology, Physiotherapy, OBGyn, Radiology, Pathology, and so on
Third-party integrations: Clearinghouse, EHR, laboratory, e-prescription (eRX), patient portal, REST APIs, FHIR, Google workspace(google chat, google talk), healthcare wearables
Payment & communication: Expert in integrating most payment gateways including Stripe, Square, & PayPal. Also communication gateways like RingCentral, Zoom, and Twilio
Cloud & security: Enterprise Security (2FA, SSO), Cloud Services, Virtualization Services, Database, and Data Service
Expand your practice efficiency with OpenEMR
1. Free to use: Why look for expensive systems when you could have a free, open-sourced, user-friendly, and highly flexible solution?
2. Highly customizable: Small, medium-sized, or non-profit organizations- you are in for a treat with all the exclusive customizations
3. Fully complaint: Experiencing true compliance isn’t just a talk anymore. Get covered with
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Evaluating a Voice Over Internet Protocol (VOIP) phone system for dental office phone service can be daunting. With the latest advancements in communication technology, you're likely discovering terms and features you've never heard of before.
Evaluating a Voice Over Internet Protocol (VOIP) phone system for dental office phone service can be daunting. With the latest advancements in communication technology, you're likely discovering terms and features you've never heard of before.
Imagine the patient record room: overflowing with charts and records : new and old, archived and current. Nightmare for Physicians, Doctors, Office Managers, Audit and Compliance Officers, Director of Records to cut through the paper and get down to business.
As a leader in Life Sciences cloud technology, Oracle is trusted globally by professionals in large and emerging companies engaged in clinical research and pharmacovigilance. With over 20 years’ experience, we are committed to supporting clinical development, delivering innovation to accelerate advancements, and empowering the industry to improve patient outcomes.
A unified platform providing functionality based on role is a logical progression in eClinical technology development, with the majority of sponsors/CROs preferring and supporting this evolution.
Design comp (comparable) for Blog page on insidetrack.com showing how page display changes due to the responsive design of the site on PC, Tablet and Smartphone.
Before synthetic chemists replicate reactions or create compounds, they must determine whether the materials or precursors they need are already available - or if they must be synthesized.
"Data sources on DiscoveryGate are indexed. This allows synthetic chemists to quickly determine whether a chosen synthesis is cost-justified or prohibitive. Access to primary literature and associated Material Safety Data Sheets (MSDS) provides information on determining factors such as yield and safety."
The amount and complexity of information acquired and investigated during lead discovery and optimization often creates daunting information bottlenecks for researchers.
"The retrosynthetic scheme display enables chemists to quickly and efficiently determine the suitability of a synthetic route to target molecules. Retrosynthetic schemes also provide a behind-the-scenes search for potential starting materials from reaction records."
Ayasdi (ai-yaz-dee), a Silicon Valley start-up, has created technology that may prove to redefine an entire industry. Ayasdi provides a highly differentiated platform for data analysis based on the concept of Topological Data Analysis, first documented in the 1700’s – a platform that has the potential to shift the direction of future technology development. This case study briefly explores the “Big Data” industry as it is today, and the future implications that Ayasdi may have on the industry; including the strategic challenges Ayasdi has in positioning themselves as a contender and prospective leader within the “Big Data” and Enterprise Technology market segments.
The collaboration enables researchers to identify drug targets and bioactive compounds via pathway analysis and retrieve comprehensive information on their synthesis, biological effects and commercial availability without having to re-query for it.
"For the first time, biologists will be able to quickly review cheminformatics data of small molecules involved in biological pathways, and chemists will be able to view molecular pathway information related to their lead compounds."
Building a Raspberry Pi Robot with Dot NET 8, Blazor and SignalR - Slides Onl...Peter Gallagher
In this session delivered at Leeds IoT, I talk about how you can control a 3D printed Robot Arm with a Raspberry Pi, .NET 8, Blazor and SignalR.
I also show how you can use a Unity app on an Meta Quest 3 to control the arm VR too.
You can find the GitHub repo and workshop instructions here;
https://bit.ly/dotnetrobotgithub
Google Calendar is a versatile tool that allows users to manage their schedules and events effectively. With Google Calendar, you can create and organize calendars, set reminders for important events, and share your calendars with others. It also provides features like creating events, inviting attendees, and accessing your calendar from mobile devices. Additionally, Google Calendar allows you to embed calendars in websites or platforms like SlideShare, making it easier for others to view and interact with your schedules.
1. CONNECT TO CONFIDENT
CONNECTING WITH CONFIDENCE IN HEALTHCARE
With Vertical’s Unified Communications Solution, healthcare organizations can strengthen patient communications while enabling cross-discipline collaboration.
2. IMPROVE PATIENT SATISFACTION
AND CARE
Collaborative healthcare communities will always start and end with a
phone call. In today’s healthcare environment, no one can afford to operate
on their own. Healthcare Information Exchanges (HIE) are blazing new
paths towards increased inter-collaboration among their medical office,
hospital, clinical lab, and public sector members. Progressive clinicians,
practitioners and medical facilities are doing away with outdated pager
systems in favor of feature rich solutions that can accelerate collaboration
among a broader set of physicians, labs, hospitals and payer networks.
The Vertical Wave IP® Business Communication System is built on
the premise that increasing staff efficiencies begins with intuitive voice
applications specifically built for the healthcare environment. Vertical’s
voice solutions are made to secure clinical messaging, intelligently route
calls, provide comprehensive audit trails, reach mobile users regardless of
location, and provide strong presence management.
Wave IP is the perfect solution for the single or multiple practitioner office
and can scale to accommodate the needs of larger medical facilities or
provide a unified communication framework to address communication and
presence management among multiple HIE members and care provider
locations.
“ We love Wave
ViewPoint and it is
so user-friendly. We
can easily setup call
transfers on-site, to
Doctor’s cell phones,
as well as to our other
satellite facilities. Even
transferring calls via
just a phone set is
much easier than it was
our old phone system.”
Kelly Scruggs,
Business Manager,
Southwest Oklahoma
Cancer Center
3. A Confident ViewPoint for Healthcare Communications
Optimizing phone-based communications will never lose relevancy in healthcare regardless of the scope of Healthcare Information Technology (HIT) deployed. Reducing operating costs and realizing new efficiencies through unified messaging has captured the attention of healthcare industry leaders as they look for new ways to improve communications with patients and their immediate medical community.
With Wave IP at your side, physicians and office staff communicate in real-time, and patients and doctor referrals get connected to the right resource the first time – using the most effective medium (presence, Instant Messaging (IM), mobile extension, call forwarding to a mobile phone). With Wave IP you realize the benefits of increased employee productivity and reduce operating costs for businesses of any size – from the small single physician office to multi-site medical environments, including:
n Enhance operational effectiveness: Improve staff productivity and workflow efficiency.
n Improve Service: Eliminate time spent trying to track down staff, letting healthcare professionals concentrate on their task at hand.
n Improvement in patient and staff satisfaction: Enhance overall management, response times, and service excellence. Improvement in overall office environment can have a far greater impact on the bottom line of a medical office than straight cost reductions.
Our unique Application Ready architecture enables multiple applications to reside on a single Wave IP server.
n Desktop call management for any device
n Mobility
n Secure instant messaging
n Integrated Softphone
n User presence & status information (multi-site)
n Intelligent call routing
n Comprehensive audit trails
n Simple and quick disaster recovery
Wave IP with Wave ViewPoint Desktop and Mobile solutions provides sought after features that healthcare professionals are looking for. Key capabilities include visual voicemail that provides convenient access to voicemail as email attachments, call recording, directory services, presence and status information, and features like Mobile Extension that provides advanced single number contact capabilities allowing the use of any device on any network as your office number.
Practitioners and staff can always be reached wherever they have a Wave ViewPoint or Mobile Client installed. Wave ViewPoint for both the desktop and mobile phones is included as an integral part of Wave IP and provides an integrated IP Softphone, delivering telephony capabilities to your PC or mobile phone so no one has to be tied down to the office to be reached. Wave ViewPoint empowers users with visibility to their immediate team members as well as having visibility and presence information for the entire organization or HIE they belong too.
Imagine being able to see the availability status of colleagues locally or across locations and being able to reach out to them with a simple click to initiate a call, conference, or secure instant message. Imagine being able to designate team members, referral physicians, key stakeholders, or patients to your VIP list so their call is always answered by you or team members you designate. Whether your communications are in or out-bound, being responsive has never been made easier.
Recording services are becoming an optimal way for healthcare and insurance companies to continually improve upon the service experience their customers receive and can aid in compliance, audit trails, liability protection and dispute resolution. The Wave ViewPoint client application for desktop and mobile devices allows you to record any telephone call to and from your office or
4. EASILY MAKE
CALLS
“ Wave IP is setting
the industry
standard for Unified
Communications
with Mobile
Extension, Secure
Instant Messaging,
Integrated Softphone,
synchronous Microsoft
Exchange Server
and Web Integration
– all as standard
features, which
enhance productivity
significantly.”
Clyde Zimmerman,
Principle of FiberCom
and Founding member of
NextGen
Automating Appointment Notification
and Reminders
One of the most significant areas for revenue
loss in single and multiple practitioner
environments is no-show appointments. So
automating front office administration, such
as patient intake, appointment and dosage
reminders, or patient referral are highly
attractive solutions that can immediately
improve bottom line revenue. A quick analysis
mobile phone. Call Recording is built-in so no
expensive infrastructure is needed.
With Wave IP’s archived recording search
functionality, you can search across millions of
recordings using criteria like people who were
on the call, callerID, date and time of the call,
trunk numbers, or call notes, to find just the
one you want in seconds.
SEE YOUR LAST
CALL AT-A-GLANCE
FORWARD YOUR
CALLS WHEN YOU
ARE OUT OF THE
OFFICE
DISCONNECT OR PUT
ON HOLD INDIVIDUAL
CONFERENCE
PARTICIPANTS
SEE WHO IN YOUR
WORKGROUP IS
AVAILABLE
ONE CLICK TO
TRANSFER OR
CONFERENCE
CALLS
CALL RECORDING
IS DIRECTLY
ACCESSIBLE
Fig 1. Wave ViewPoint Desktop client
5. Wave IP provides integrated business and voice applications supporting a wide array of endpoints.
Edge 5000 series
Edge 700 series
DECT Cordless
Confident Connections with Physicians and Office Staff
Wave IP provides powerful call management capabilities that make it possible for a medical office, clinic, or hospital to consolidate specific inquiry calls to one number and intelligently route calls to an available staff member so important calls are never missed.
Vertical’s Professional Services team is experienced with medical business models and functions and can help you by creating specific calling queues dedicated to office functions such as appointment scheduling, nurse or physician counseling, patient referral, or to your accounting department. In the event a phone call is disconnected for any reason, “last agent routing” functionality will detect if the patient calls back and automatically connect them to the staff member they were speaking to previously.
With Wave IP your calling queues can have on-hold customized notifications (e.g., availability of flu shots or other seasonal vaccines). Conditional notifications can also be created, such as playing personalized prompts for special VIP callers like referring physicians.
Vertical Professional Services staff can connect your organization with powerful Interactive Voice Response (IVR) capabilities that can help automate routine
With Wave IP, integrating the dial plans and user data for a network of sites takes minutes.
of the costs associated with no-show appointments demonstrates a conservative six figure loss of revenue:
COST OF NO-SHOWS†
If your practice averages only four no-shows per office day based on five days per week, and four weeks of vacation per year, this translates to 960 patients per year:
(4 x 5) x 48 = 960 patients
At an average office visit cost of $125 per patient, no-shows amount to a loss of $120,000 per year or more:
$125 x 960 patients = $120,000
† This analysis was performed without consideration of failures to show for higher reimbursed services such as neurodiagnostic procedures, which account for 27.1 % of neurology services and 55% of income, according to Dr. Mark Nuwer, et al. (Neurology 2001;56:586-591).
“ When you think about the man-hours it takes to complete 600 outgoing calls in a single day, the efficiencies we gained with the Wave Voice Server appointment reminder solution speaks for its self.” — David Stephanski, Technology Manager, Disability Determination Services.
6. “ The Wave Voice Server
appointment reminder
system is a proven
solution that can be
easily replicated by any
state DDS organization
that wants to automate
the appointment
reminder service they
provide.”
David Stephanski,
Technology Manager,
Disability Determination
Services, Cabinet for
Family & Health Services,
Commonwealth of
Kentucky
network and prioritize calls based on caller ID,
called number or any number of other caller
attributes. Using caller ID you can verify that
an incoming call is from a referring physician
before the receptionist answers and display
a pop-up on their desktop containing the
contact information of that physician, ultimately
ensuring that these calls are treated with the
greatest importance and care.
Protecting your Practice and PHI
HIPAA regulations designed to protect
unauthorized access to Patient Health
Information (PHI) is not isolated to the
secure sharing of documents, it also includes
the ability to safeguard unauthorized PHI
disclosed over the phone or IM. Instituting
an audit trail of communications coming out
of your office with call and IM logging and
recording can safeguard your practice against
unauthorized disclosures of PHI. Wave IP
includes management tools that allow you to
aggregate call data to increase visibility into
office/clinic operations and communication
patterns, including:
n Flexible Content Management and Keyword
Tools: Enhance audit trail capabilities
and ensure that medical office users are
adhering to required policies. Tag key words
and phrases to be identified, removed,
or blocked entirely. Notification can be
automatic when violations occur.
n Logging and Reporting: Every IM
communication is logged and can be easily
converted into an audit trail. Reporting
on client connections and usage, server
connections, network usage and more are
available. Search message archives by date,
time, keyword or just browse.
n End User Controls: IM preferences can be
easily standardized across the organization.
communications, such as:
n Appointment reminders
n Billing reminders
n Pre-surgery instructions
n Flu shot and screening prompts
n Notification of standard lab results
Creating Confidence in Shared
Healthcare Delivery
More times than not, timely referral of patients
for chronic disease care is accomplished
with a direct phone call from the general
practitioner to a specialist. Confidence
in shared healthcare delivery and patient
referral between primary care physicians
and specialists starts with how your
office responds to that first incoming call.
Dedicating specific calling resources to
your referral network is the first step to
closing the gap and insuring the right call
goes to personnel with clinical capacity
to triage patient There are many gaps in
communication from lab to clinician to the
end patient that can be satisfied with Wave
IP’s automatic appointment reminder calling
features.
Wave Call Classifier, a customizable add-on
application solution makes it easy for doctors’
offices to create a VIP service for their referral
Smart today.
Set for tomorrow.
Wave IP is the leading
Unified Communications
system that delivers
business tools and
applications in a single
integrated appliance that
gives your organization
the power and
confidence to commit.
“ If a patient can’t wait on the line for someone to answer, the system allows them to be called back
in sequence. It also allows important calls from doctors to be prioritized. This increased service
level is a key priority of our business.” — Kelly Scruggs, Business Manager, SW Oklahoma Cancer Center.
7. the need for an office staff member to be involved.
Wave Fax Manager is customized for your office environment so that fax communications become an efficient, simple, and secure process. It is also an affordable solution that does not require any 3rd party fax gateways or devices. Faxes received are saved in digital format as an email attachment allowing them to be viewed and accessed by authorized personnel using a PC or mobile smart device. Wave Fax Manager can streamline office fax communications by automatically routing and delivering inbound faxes to a secure, private email box.
Improved Operational Efficiency and Security with Automatic Fax Routing
Faxing is a well-established form of communication and continues to be the preferred method for transmitting critical, confidential information in the healthcare market. Medical offices use faxes to handle the transmission of insurance forms, lab results, and patient medical records. Every day, physicians communicate via fax with pharmacies to submit prescription orders and authorize refill requests.
However, fax documents are an inherently unsecure medium of communication since there is no way to be able to tell who has seen what. Today, medical offices & clinics are turning to fax routing solutions that deliver faxed documents in a digital format directly to a specific staff member’s desktop. Wave Fax Manager offers a simple way to create an audit trail of faxed communication and demonstrate your ability to keep PHI to those who need to know.
Wave Fax Manager is a add-on customized application solution that offers a medical office a “fax portal” where patients can call into a specially designated number, choose a standard document such as pre or post-op instructions from an automated menu, and enter their own fax number for where they would like the document to be sent. Wave Fax Manager can then automatically fax the requested document to the patient, removing
UC for all.
Regardless of size.
Wave IP’s simple and powerful licensing scheme provides the full power of Wave IP to all users as a standard feature on all systems.
Wave IP 500
Wave IP 2500
“ We now have a phone system that has the features we want and can grow with our company. The Wave IP software on our computers is as reliable and upgradeable as other business software.”
Dave Brown, President, Mobility Transportation Services