Pontus Glad has over 20 years of experience in hotel and restaurant management. He has held various roles such as restaurant supervisor, bar manager, duty manager, and restaurant manager. He has strong customer service, administrative, and leadership skills. Glad received a FETAC Level 5 certification in clerical and reception skills with distinctions in word processing, information and administration, and customer service. He is fluent in Swedish, English, and has basic German skills.

1. Curriculum Vitae
6 Muckross Road
Killarney
Co. Kerry
087-1204578
pglad73@gmail.com
Key Skills
• Mature, honest, flexible, considerate & conscientious with ability to diversify skills if necessary &
to delegate duties to the appropriate people
• Good interpersonal and customer facing skills, able to empathise, maintain professionalism, display
patience and politeness within a sometimes pressurised environment
• Confidence to deal with difficult situations and to know when appropriate to seek guidance from
line manager
• A conscientious, flexible and ‘can do’ working style
Education:
Courses:
2014 - '15 Clerical and Reception Skills FETAC Level 5 (Full-time)
• Word Processing – Distinction
• Information & Administration – Distinction
• Customer Service – Distinction
Work Placement – J O'Callaghan Coach Holidays, Killarney
2002 – ‘12 Level 1 & 2 Food Safety Training
Marketing and Active Sales
Labour Legislation in Practice
ECDL Computer Course
Several In House Courses i.e. Wines & Spirits Knowledge, Customer Care.
1991-94 Production Engineering/Property Managing Sweden
1989-91 Maintenance/Operating Technician Sweden
Work Experience:
2015 J O'Callaghan Coaches Killarney
Position: Office Administrator
Taking bookings, putting bookings on system, getting information to drivers,
general administration duties.
2012 – ‘14 The Lake Hotel Killarney
Position: Restaurant Supervisor
General serving duties, Staff Training, Responsible for SOP, Cash Handling,
Staff Handling, Complaint Handling, Rostering, Ordering, Stock Control and
general running of the restaurant.
2005 – ‘12 The Fàilté Hotel Killarney
Position: Waiter/Restaurant Supervisor
General serving duties, Staff Handling, Rostering, Cash Handling, Ordering,
Stock Control, Reception and general running of the hotel & restaurant.
Also cooking and serving breakfast.
Pontus Glad

2. 2004 – ‘05 The Gleneagle Hotel Killarney
Position: Night Porter/Restaurant Supervisor
Started as a Night Porter with general serving duties and security
Shortly promoted to Restaurant Supervisor with main responsibility the
hotel's a´la Carte restaurant, OD's.
Duties included Cash Handling/End of Day Balance, Rostering, Time Sheets and
general running of the restaurant.
In June 2005 the hotel Group opened a new hotel, Killarney Valley Hotel and I became Restaurant Manager.
Duties included to get the restaurant up and running smoothly, making up Standard Operation Procedures,
purchasing, bookings etc.
2003 – ‘04 The Eviston House Hotel Killarney
Position: Bar Manager/Duty Manager
Duties included all management responsibilities, such as Cash Handling/End of
Day Balance, Staff Handling, Recruiting & Training Staff, Rostering, Ordering,
Stock Control, Promotions and so on. At the same time I was of course working
as a Barman, Waiter, Receptionist and when needed Night porter.
2003 The Granary Bar & Restaurant Killarney
Position: Restaurant Manager
My main responsibility was the general running of the restaurant, but was
also closely involved with the bar.
2002 – ‘03 The Eviston House Hotel Killarney
Position: Bar Manager/Duty Manager
Duties included same as above at same hotel
2001 – ‘02 Trainee Manager at Choice Hotels Sweden
1999 – ‘00 Hotel Minella Co.Tipperary
Position: Head Barman, Waiter, Supervisor
Started as Barman, was shortly Head Barman and working all over the
hotel. Bar, restaurant, meetings and supervising large functions, eg.
Weddings etc
1994 – ‘99 Hotel Panorama Sweden
Position: Maintenance Technician, Barman, Waiter
Taking care of the maintenance of the hotel, 339 rooms for 5 years
Included purchasing and all sorts of technical tasks of a large property
1996 – ‘99 I was working as a technician day time and as a barman/waiter night time
in the restaurant, bar and leisure department. Duties included opening and
closing procedures, edn of day balance, taking bookings and of course general
serving duties.
Additional Information:
Full Clean Driving licence
Languages: Swedish (Fluent), English (Fluent), German (Basic)
2010 - 2013 President Irish Floorball Association
Bringing a new sport to Ireland with all tasks involved.
Coaching, head/plan meetings, get all proper documentation in place,
Starting teams all over Ireland, organising tournaments and so on.
Also started own business importing and selling equipment.
References:
Mrs Sarah Mannix, HR Manager, Lake Hotel 064-6631035
Mrs Eileen O'Callaghan, Proprietor and Manager, Failte Hotel 064-6633404More at request