Virginia Fondren seeks a challenging role in business operations where she can provide efficient and effective solutions to help organizations achieve their goals and increase productivity. She has over 10 years of experience in operations and analytics roles at JPM Chase, where she identified requirements, created reports, analyzed business needs, and more. She also has skills in project management, training, process improvement, and budgeting from her education in mass communications and roles managing a small business and nonprofit teams.

1. VIRGINIA FONDREN
130 Greenfield Circle • West Monroe, LA 71291 • (318) 547-3019 • (318) 432-6451
vmfondren@gmail.com • virginia.x.fondren@chase.com
Goal
To take a challengingroleon business operationsand givean efficient and effective solution thatwill help the organization to
achievethe best solution in businessand ultimately increaseits productivity in market.
Expertise
I have completed Advance Business Writingcoursewithin JPM Chase’s Corporate Trainingportal.I aman activetester for Document
Execution on various reports and systems. I have worked on several projects making flyers,presentations,pivots and flowcharts.I
have practical experiencein a call center environment.
Proficiencies:
Advance Excel/MicrosoftSkills Project management Employee Trainingand mentoring
Business Systems analysis Budgeting EstablishingPriorities and scheduling
Process improvement Project lifecycle Time Management
Education
University of Louisiana atMonroe, Monroe, LA obtained a Bachelor degree in Mass Communication in May 2004
Mass Communications Major – Graphic Design/Marketing - minor
Experience
JPM Chase,Monroe, LA
Mortgage Banking Operations Senior Analyst, Document Execution August 2014-Present
 Identifies new business requirement specificationsand reportingneeds, to make the process more efficient.
 Create, modify and test reports to alleviate problems via internal workflowtool to developers
 Analyzes business requirements and provides work deliverables throughoutthe Deal projectlifecycle.
 Assists in preparingthelegal signingauthority verbiagematrix for the Notaries and staff to have the most up to date matrix.
 Maintains Third Party Vendor work load and communications to ensure each loan is processed in it’s entirely.
 Maintains themonthly Business Review for Document Execution.
JPM Chase,Monroe, LA
Business Analyst, Intake Management and Lien Management September 2010-July 2014
 Designed, tested, and implemented creative technical solutionsto expedite processes and minimizeworkloads.
 Researched and resolved data issues and application issues.
 Performed data analysissuch asdata mining.
 Developed and maintained the Monthly Business Reviewfor Lien Management and Chain of TitleDepartments.
 Assisted in testing with new reporting and platforms.
 Developed and maintained a current reporting for Chain of Title and Lien Management.
 Assisted with several reconciliation reports for various areas.
 Properly process adhoc requests from managers with expected quality.
JPM Chase,Monroe, LA
Operations Specialist, File Intake February 2008-September 2010
 Trained under my Team Lead to take over duties in absence. Duties included NegotiableItems and production reports, research
escalation issues, identifyingdocuments, reroutes, etc., while still completingregular duties within the department.
 Processed all new incoming loans thatarerouted to the department.
 Maintained in quota while multitasking on various duties throughoutthe WarehousingDepartment.
 Worked with HE FileIntake Department by entered loans into the systems, sorted creditfrom collateral documents
 Assisted other departments with their duties such as the Mail Team, Lien Release Department and Doc Prep departments.
Tropic Sol,Orange Beach, AL
Owner, Manager June 2005-October 2007
 Displayed and sold specialty souvenir merchandise

2.  Trained and managed a small staff to assistcustomers and demonstrate merchandise.
 Maintained budget, inventory and payroll through a computerized system.
The Children’s Place,Monroe, LA
Assistant Manager December 2004-May 2005
 Executed excellencein Customer Service daily.
 Learned leadership skillsthrough handlingsales and budget reports as well as maintained a consistentworking environment.
LoveComm Advertisingand Sales,Monroe, LA
Production Internship January 2004-May 2004
 Practical experiencein the editing and production of successful video presentations.
 Able to work individually or as team member.
 Edited commercials on AVID Xpress Pro editingplatform.
 Contributed with videography,lightingand scriptingfor 30- to 60-second advertisingvideos.
 Completed successful seven minute video edit for the Quota Club,a charity of LoveComm.
Volunteerism
CHASE VETS (Voices for Employees that Served) Team 2010 - present
I am involved with setting up various Runs,Walksor luncheons to support the Veterans within Chaseand the Community. For the
lasttwo years I have been Secretary on Board of our VETS Business resourcegroup. I maintain the group’s SharePointand monitor
the shared mailbox for the group. I aid in recruitingand informingemployees about the group.
Chase VOICE Team 2008 - 2010
I assisted and managed an internal storeby ordering and distributing Chasemerchandise. Aided in many team building and site
wide activities to maintain the moral of employees.